--- title: 'Senior Creative Operations Manager - US-Based at Toptal' canonical: 'https://feeny.ai/job/senior-creative-operations-manager-us-based-toptal-united-states-xdmbxe8tcap9' type: 'job' last_seen: '2026-09-17' --- # Senior Creative Operations Manager - US-Based at Toptal - **Company:** Toptal - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-14 - **Last confirmed live:** 2026-09-17 - **Apply:** https://jobs.lever.co/toptal/ad4be83f-7cf6-451d-ba0f-9030421a5bd6 ## Job description ## About Toptal Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce. We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold. Job Summary: We are looking for an organized, adaptable, and proactive Senior Creative Operations Manager to join our dynamic Creative Team. Reporting to the Director of Creative Operations, you will own the operational side of the creative process from intake through delivery, partnering closely with Creative Leads and cross-functional stakeholders to ensure projects are well-defined, appropriately prioritized, and delivered on time and aligned with brief. This is a fast-paced environment where priorities can shift quickly. The ideal candidate is a confident problem solver and strong collaborator who can bring structure to complexity, anticipate challenges, and create clarity across multiple projects and stakeholders. You will also play an important role in identifying opportunities to improve workflows and create more efficient ways of working for the Creative Team. You will provide regular visibility into project health, including work that is missing critical information, behind schedule, at risk, or otherwise impacted, and proactively work with the team to address issues before they become blockers. This is a remote position, but candidates must work within one hour of Eastern Time (US). We do not offer visa sponsorship or assistance. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English. Responsibilities: The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills. Serve as a primary operations partner for complex creative projects, including advertising campaigns, video, podcasts, social, and other creative initiatives across channels. Own project planning and execution from intake through final delivery, developing project plans, roadmaps, timelines, and milestones while maintaining accurate project information and status within project management tools. Review incoming creative briefs and partner with the Director of Creative Operations to manage the Creative Team’s weekly intake process, ensuring projects are clearly defined, appropriately scoped, prioritized, and ready for the Creative Team before kickoff. Identify and resolve gaps or questions early while helping evaluate timelines, team capacity, and appropriate project assignments. Partner with Creative Leads and cross-functional stakeholders to balance needs, business priorities, resources, and deadlines, while proactively identifying and resolving risks, capacity constraints, dependencies, and potential timeline impacts. Facilitate project kickoffs and weekly status meetings, ensuring deliverables, owners, timelines, decisions, and next steps are clearly documented and communicated. Provide regular project updates and reporting to maintain visibility into priorities, project health, as well as overdue, at-risk, blocked, or otherwise impacted work. Escalate complex or high-impact issues to the Director of Creative Operations with clear context and recommended solutions. Proactively identify risks, capacity constraints, dependencies, and potential timeline impacts, and develop solutions to keep projects on track. Identify opportunities to streamline workflows, improve processes, and increase operational efficiency across the Creative Team. Contribute to a culture of accountability, collaboration, transparency, and continuous improvement. In the first week, expect to: Meet key Creative Team members, leads, and cross-functional partners. Gain an understanding of Toptal, our business, and what sets us apart. Become familiar with our brand strategy, guidelines, messaging, and governance processes. Learn the team structure, roles, priorities, and ways of working. In the first month, expect to: Develop a strong understanding of incoming creative briefs and project requirements. Independently create project timelines and establish clear milestones for deliverables. Coordinate and facilitate project kickoffs, including documenting key decisions and next steps. Become proficient in our project management tools and processes. Establish a regular cadence for tracking and communicating project status with the Creative Team. In the first three months, expect to: Independently manage multiple creative projects from intake through delivery. Exercise discretion and independent judgment. Build strong working relationships with Creative Leads and key stakeholders. Proactively identify workflow challenges and recommend opportunities for improvement. Establish a strong understanding of team capacity, priorities, and project dependencies. In the first six months, expect to: Effectively plan and manage timelines across multiple projects and quarterly priorities. Take ownership of increasingly complex and cross-functional projects. Contribute to improving and documenting Creative Operations processes. Help develop scalable onboarding resources and processes for future Creative Operations team members. In the first year, expect to: Take a strategic view of Creative Operations processes and identify opportunities to streamline and optimize how the team works. Implement improvements that increase efficiency, clarity, and predictability across the creative workflow. Build strong partnerships across Creative and cross-functional teams. Take on additional operational responsibilities and contribute to the continued evolution of the Creative Operations function. Qualifications and Job Requirements: Bachelor’s degree is required. 5+ years of project or creative operations experience within an advertising agency, design studio, creative department, or similar environment. Demonstrated experience managing multiple creative projects with competing priorities and deadlines. Strong understanding of creative workflows and the ability to translate business needs into clear, actionable project plans. Experience working with project management platforms such as Asana, Jira, Trello, Monday.com, or similar tools. Outstanding written and verbal communication skills, with the ability to clearly communicate project requirements, status, risks, and decisions. Strong organizational skills and exceptional attention to detail. Ability to remain calm, resourceful, and solutions-oriented when managing tight deadlines or shifting priorities. Strong relationship-building and collaboration skills, with the ability to work effectively across Creative and non-Creative teams. A proactive mindset and demonstrated ability to identify opportunities for process improvement and operational efficiency. Ability to work independently, exercise sound judgment, and take ownership in a fast-paced, highly collaborative environment. Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts. At Toptal, you’ll be expected to be a world-class individual contributor. This role is not simply about coordinating work or telling others what to do, you’ll be expected to actively contribute, solve problems, improve processes, and help the team operate at its best. Essential Job Functions Regularly and reliably attend scheduled virtual team meetings on camera. Work independently with minimal supervision. Use all required digital collaboration tools. Prioritize and self-manage workflows and deadlines. US FLSA Classification: Full-Time/Exempt For candidates who meet the qualifications and job requirements listed above, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Applications are accepted on an ongoing basis. In the US, Toptal’s benefit offerings include participation in a 401(k) retirement plan; medical, dental, and vision health insurance plans; basic life insurance coverage and short-term and long-term disability coverage; access to flexible spending, dependent care, and health savings accounts; access to telehealth virtual doctors; an employee assistance program; and flexible paid time off. ## About Toptal ## Company Overview - **One-liner**: Toptal is an exclusive network of the top 3% of freelance software developers, designers, marketing experts, finance experts, product managers, and project managers, connecting them with top organizations for critical projects. - **Entity Type**: Private (bootstrapped, revenue-generating) - **Headquarters**: London, United Kingdom (with offices in Wilmington, DE, USA and San Francisco, CA, USA) - **Founded**: 2010 - **Founders**: Taso Du Val, Breanden Beneschott ## Core Business - **Primary Industry**: Talent marketplace / Professional services (technology, design, marketing, management consulting, finance) - **Target Customers**: B2B – enterprises, mid-market companies, and startups seeking on-demand, vetted freelance talent for high-impact projects - **Mission Statement**: “To be the greatest talent company in the world” – focused on innovation, quality, and global reach ## Products & Services - **Toptal Talent Network**: On-demand access to pre-vetted freelancers across software development, design, marketing, finance, management consulting, project management, and sales. Engagements range from hourly to full-time. - **Toptal Marketing** (acquired Growth Collective): On-demand marketing experts for growth, demand generation, and strategy. - **Toptal Management Consulting** (acquired QO Collective): Highly vetted consultants from top business schools and consultancies. - **Toptal Finance & Operations** (acquired Graphite): Independent consultants in finance, accounting, corporate strategy, and marketing. - **Toptal IT Talent** (acquired Adeva): Global network of IT developers, architects, and technology consultants. - **TechResume**: Premium resume and LinkedIn profile optimization service for tech professionals. - **HireGlobal**: Global hiring, payroll, and compliance solution built on Toptal’s global payroll infrastructure. ## Market Standing - **Valuation**: Not publicly disclosed (privately held) - **Key Metric**: Annual revenue of $400M (as of latest reports); over $5 billion in total payments to freelancers; 70,000+ contracts signed - **Notable Investors/Partners**: Bootstrapped – no external funding rounds disclosed. Key acquisitions include QO Collective, Adeva, Graphite, and Growth Collective. - **Growth Signals**: Headcount of 4,318 employees (+9.1% YoY); distributed across 118 countries; recent expansion into AI services (CEO, AI Services role; AI Researcher role); continuous launches of new solutions (TechResume, HireGlobal) ## Competitive Advantages - **Exclusive Vetting**: Only 3% of applicants pass the rigorous screening process, resulting in a 98% trial-to-hire success rate. - **Speed & Flexibility**: Ability to match talent in under 24 hours and hire in under 48 hours; flexible engagements with no long-term commitments. - **Global Scale**: Largest fully-remote workforce with talent in 70+ countries and clients worldwide; deep expertise across hundreds of technologies and industries. - **Built-in Trust**: Over $5 billion in payments processed and decades of operational experience managing global compliance and payroll. ## Strategic Focus - **Platform Expansion**: Growing beyond software development into marketing, management consulting, finance, and sales through both organic launches and strategic acquisitions. - **AI & Emerging Tech**: Investing in AI research and leadership roles to prepare the network for next-generation business challenges. - **Global Infrastructure**: Scaling HireGlobal and other compliance/payroll services to become the go-to solution for companies building distributed teams. - **Brand & Talent Acquisition**: Enhancing employer brand to attract top core team members and maintain a high-quality freelance network. ## Why Work Here - **Fully Remote**: Work from anywhere with just a laptop and internet; Toptal is the world’s largest fully-remote workforce. - **Culture of High Performance**: Embraces “hyper-innovation and hyper-growth” – results-oriented, not hours-focused; expects extreme ownership and quality. - **Flexible Time Off**: Unplug when needed, plus a paid sabbatical after five years. - **Global Community**: Hundreds of sponsored conferences, coworking days, and networking events annually. - **Engineering/Innovation Focus**: Roles include AI Researcher, Senior Frontend Engineer, Senior Backend Engineer, Tech Lead – strong emphasis on pushing technical boundaries. - **Employer Rating**: 3.7/5.0 on LinkedIn (1,356 reviews) with highlights on work-life balance (3.9) and compensation (3.4); culture described as demanding but rewarding for those seeking impact. ## Sources 1. [toptal.com/careers](https://www.toptal.com/careers) 2. [toptal.com](https://www.toptal.com/) 3. [toptal.com/about](https://www.toptal.com/about) 4. [linkedin.com/company/toptal](https://www.linkedin.com/company/toptal) 5. 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