--- title: 'Senior CRM & AI Solutions Developer (Power Platform) at EQ Bank | Canada''s Challenger Bank' canonical: 'https://feeny.ai/job/senior-crm-ai-solutions-developer-power-platform-eq-bank-canada-s-challenger-3h96gjzy57hc' type: 'job' last_seen: '2026-09-08' --- # Senior CRM & AI Solutions Developer (Power Platform) at EQ Bank | Canada's Challenger Bank - **Company:** EQ Bank | Canada's Challenger Bank - **Location:** Toronto, Canada - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-08-26 - **Last confirmed live:** 2026-09-08 - **Apply:** https://jobs.lever.co/eqbank/7bd0fc87-d516-4636-a7e7-0482781635bb ## Job description Join a Challenger At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions. We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences. What's kept us moving?  The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward. If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity. We can’t wait to get to know you! The Work The Senior CRM & AI Solutions Developer is a hands-on engineering role accountable for the build and delivery of CRM and low-code solutions on the Microsoft Power Platform within Equitable Bank’s Commercial Lending Technology team, with a growing focus on AI-enabled capabilities such as Microsoft Copilot Studio agents and workflow automation. The role understands the business and its challenges, functionally outlines solutions to identified use cases, and designs and develops applications using Power Platform and Dynamics 365, working within a cross-functional Pod alongside Business Analysts, Delivery Leads, Product Owners, QA and external suppliers to deliver cohesive solutions that meet the intended business value while introducing no additional risk to projects. The Core Responsibilities! - Design, develop, test and support applications using Microsoft Power Platform components – Power Apps, Power Automate, Power Pages, Power BI and Copilot Studio – along with Dataverse and SharePoint Online. - Build and maintain Microsoft Dynamics 365 CRM (Sales and Customer Service) solutions, including customizations, configurations, workflows, plugins, business rules and security roles. - Design and deliver AI-enabled solutions using Microsoft Copilot Studio, including conversational agents, prompt design, knowledge grounding and integration with Dataverse and enterprise data sources. - Assess suitability of solutions across Power Platform, Dataverse, Microsoft 365 and SharePoint, applying an in-depth understanding of customization, configuration, security, integration, extensibility, boundaries and constraints. - Develop Power BI dashboards and reports and optimize underlying data models for performance and scalability. - Create custom connectors and integrate with external systems and APIs; extend Power Platform capabilities using Azure Functions and Logic Apps where required. - Follow best practices for building, packaging and deploying Power Platform components through ALM pipelines (managed solutions, non-prod and prod pipelines, DevOps). - Collaborate with QA to define test strategies, scenarios and user validation, and provide post-deployment support and troubleshooting. - Stay current on Microsoft Power Platform and AI capabilities (Copilot, Copilot Studio, Azure OpenAI) and provide actionable recommendations to business units. - Participate in daily stand-ups, story-point estimation, and clear communication of changes to delivery leads, project managers and stakeholders. Let's Talk About You! Key requirements – Power Platform expertise is essential: - Bachelor’s or Master’s degree in Computer Science or a related technical field. - Minimum 5 years delivering technology projects in a hands-on technical role, participating in full-lifecycle implementations. - Extensive, demonstrable experience across the Microsoft Power Platform – Power Apps (canvas and model-driven), Power Automate, Power Pages and Power BI. - Strong hands-on expertise with Microsoft Dynamics 365 (Sales and Customer Service), including workflows, actions, customizations, configurations, security roles and scripting. - Solid understanding of the Dataverse security model (role levels, record ownership), data connectors, limits and the Power Platform licensing model. - Experience with solution ALM – managed solutions, environment strategy, and CI/CD pipelines (Azure DevOps / GitHub). - Proficiency in JavaScript, JSON, HTML/CSS and REST API integration. - Solid understanding of the Agile Software Development Life Cycle (SDLC). - Strong oral and written communication skills and fluency in English. - Legally able to work in Canada. Preferred / strong assets – AI skills are highly desirable: - Hands-on experience building agents and automations in Microsoft Copilot Studio (topics, actions, generative answers, knowledge sources). - Experience with AI / GenAI concepts – prompt design, retrieval-augmented generation (RAG), knowledge grounding, and awareness of model limitations such as hallucination and context constraints. - Familiarity with Azure OpenAI, Azure AI services and AI Builder. - Understanding of responsible AI practices, including data protection, human-in-the-loop safeguards and governance in a regulated environment. - Experience developing plugins and custom workflows, custom connectors, virtual tables and Power Pages. - Experience with data migration tools such as XrmToolBox and KingswaySoft. - Experience with SQL and integrating custom / banking data sources. ## What we offer [For full-time permanent roles] 💰 Competitive discretionary bonus ✨ Market leading RRSP match program 🩺  Medical, dental, vision, life, and disability benefits 📝  Employee Share Purchase Plan 👶🏽 Maternity/Parental top-up while you care for your little one 🏝 Generous vacation policy and personal days 🖥  Virtual events to connect with your fellow colleagues 🎓  Professional development and comprehensive Career Development program 💛  A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON. Equity, Diversity & Inclusion EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally. We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond. As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role. EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration. To learn more, visit eqb.investorroom.com and eqbank.ca. ## About EQ Bank | Canada's Challenger Bank ## Company Overview - **One-liner**: A Canadian challenger bank providing digital-first personal and commercial banking, lending, and asset management through its EQ Bank platform and parent company EQB Inc. - **Entity Type**: Public (TSX: EQB) - **Headquarters**: Toronto, Ontario, Canada - **Founded**: 1970 - **Founders**: Not publicly available ## Core Business - **Primary industries**: Banking, Financial Services, Digital Banking, Asset Management - **Target customers**: B2C (Canadian consumers), B2B (small businesses, credit unions, commercial real estate borrowers) - **Mission / purpose**: “Drive change in Canadian banking to enrich people’s lives” — challenging the status quo to bring more competition and better value to Canadians. ## Products & Services - **EQ Bank**: Canada’s first all-digital, cloud-based bank offering high-interest savings, registered accounts, GICs, and everyday banking (SaaS-like digital platform) - **Business Banking**: Recently launched all-digital banking platform for small businesses, offering greater value and a differentiated experience - **Commercial Banking**: Lending focused on insured multi-unit residential securitization, serving builders and renovators of rental apartment supply - **Insurance (Equitable Trust/Concentra)**: Home and auto insurance, estate and trust services - **Asset Management (ACM Advisors)**: Alternative asset management for institutional investors - **Credit Union Solutions**: Services for nearly 200 Canadian credit unions, serving approximately six million members ## Market Standing - **Valuation / Market Cap**: Not directly disclosed in provided sources; combined assets under management and administration are $151 billion (company overview) – $138 billion (annual report). Market cap is not publicly available in the provided data. - **Key Metric**: Annual revenue of $270 million (LinkedIn estimate); public company with SEC/TSX filings. - **Notable Investors / Partners**: Exclusive financial partner of Loblaw Companies Limited’s PC Optimum™ loyalty program (18+ million members). Recognized as one of Forbes’ World’s Best Banks (2021‑2025) and named top bank in Canada and North America by The Banker (Financial Times, 2025). - **Growth Signals**: 607,000 EQ Bank customers at end of Q4 2025 (18% YoY increase); directly serves over 779,000 customers; employee count grew to ~1,950 (from ~1,360 on LinkedIn, indicating significant hiring); moved into new national headquarters at EQ Bank Tower in Toronto (May 2025). ## Competitive Advantages - **First-mover digital advantage**: Canada’s first all-digital bank, built on a proprietary cloud platform that enables rapid product development and fintech collaborations. - **Challenger brand identity**: Distinct positioning as a “Challenger Bank™” that actively disrupts the big-five bank oligopoly, attracting customers seeking better value. - **Massive embedded reach**: Exclusive partnership with PC Optimum (18M+ members) gives EQ Bank deep integration into daily Canadian spending. - **Strong regulatory standing**: Operating as a Schedule I bank (7th largest by assets) with OSFI regulation, providing trust and stability. ## Strategic Focus - **Open banking leadership**: Advocating for and integrating open banking to give customers control over their financial data and enable better choices. - **Digital expansion**: Scaling the EQ Bank platform (record customer growth) and recently launching Business Banking to capture small business market. - **Innovation & efficiency**: Leveraging cloud-native platform to drive best-in-class cost efficiencies and rapidly innovate new products. - **Talent growth**: Investing in leadership development programs and building a pipeline of future leaders to sustain growth. ## Why Work Here - **Culture**: Recognized on LinkedIn Top Companies list for workplace growth and career progression (2024) and Canada’s Best Workplaces™ (2023). Emphasizes authenticity, inclusion, and a “Challenger” mindset. - **Work model**: Hybrid work model with flexible hours, generous vacation, and a “work from away” program. - **Compensation & benefits**: Comprehensive medical, dental, vision, fertility, and mental health support; company equity via stock matching; retirement savings plan with matching; 12 weeks top-up pay for parental leave. - **Growth & learning**: Annual learning budget; allowances for home office and wellness; structured internship, co-op, and Leadership Development Program (LDP) offering real responsibility, mentorship, and cross-functional rotations. - **Wellness**: Employee assistance program, sick days, life and disability insurance. - **Perks**: New national headquarters at EQ Bank Tower in downtown Toronto. ## Sources 1. [eqbank.ca - Company Overview](https://www.eqbank.ca/about-us/about/company-overview) 2. [eqbank.ca - Careers](https://www.eqbank.ca/about-us/about/careers) 3. [jobs.lever.co/eqbank - Job listings](https://jobs.lever.co/eqbank) 4. [linkedin.com/company/-eqbank - LinkedIn company page](https://linkedin.com/company/-eqbank) 5. [filecache.investorroom.com - EQB 2025 Annual Report](https://filecache.investorroom.com/mr5ircnw_eqbank2/1591/EQB-2025_Annual_Report_Final.pdf) ## Other roles at EQ Bank | Canada's Challenger Bank - [Senior Manager, Model Validation](https://feeny.ai/job/senior-manager-model-validation-eq-bank-canada-s-challenger-bank-toronto-0ebfa3tk1qrm) — Toronto, Canada - [Senior Manager, Model Development](https://feeny.ai/job/senior-manager-model-development-eq-bank-canada-s-challenger-bank-toronto-vah2tjnv9gjt) — Toronto, Canada - [Manager, Risk Data & Model Implementation](https://feeny.ai/job/manager-risk-data-model-implementation-eq-bank-canada-s-challenger-bank-toronto-735fp8r7b3zc) — Toronto, Canada - [Senior Manager, Organization Design & Operating Model (18-month contract)](https://feeny.ai/job/senior-manager-organization-design-operating-model-18-month-contract-eq-bank-sfkn0e438s31) — Toronto, Canada - [Analyst, Treasury (12 Months Contract)](https://feeny.ai/job/analyst-treasury-12-months-contract-eq-bank-canada-s-challenger-bank-toronto-0qwgcz9b2mx0) — Toronto, Canada - [Senior Securitization Analyst](https://feeny.ai/job/senior-securitization-analyst-eq-bank-canada-s-challenger-bank-toronto-eaj770gr8rr4) — Toronto, Canada - [Director, Strategy, Risk and Business Operations](https://feeny.ai/job/director-strategy-risk-and-business-operations-eq-bank-canada-s-challenger-bank-z335fpr185t8) — Toronto, Canada - [Securitization Administration Manager](https://feeny.ai/job/securitization-administration-manager-eq-bank-canada-s-challenger-bank-toronto-kxwkeyntet1e) — Toronto, Canada - [Treasury Analyst](https://feeny.ai/job/treasury-analyst-eq-bank-canada-s-challenger-bank-toronto-40wdxrwwds3q) — Toronto, Canada - [Manager, Customer Service Channels (18 Months Contract)](https://feeny.ai/job/manager-customer-service-channels-18-months-contract-eq-bank-canada-s-b2qqqf2p0xdj) — Toronto, Canada