---
title: 'Senior Customer Analyst at Dexory'
canonical: 'https://feeny.ai/job/senior-customer-analyst-dexory-united-kingdom-dt94pycv91m9'
type: 'job'
last_seen: '2026-10-18'
---

# Senior Customer Analyst at Dexory

- **Company:** Dexory
- **Location:** United Kingdom
- **Posted:** 2026-09-29
- **Last confirmed live:** 2026-10-18
- **Apply:** https://job-boards.eu.greenhouse.io/dexory/jobs/4989985101

## Job description

At Dexory, we're developing advanced software powered by cutting-edge robots that are transforming the very face of global logistics. With infectious enthusiasm, our unique blend of disciplines work in harmony to produce results at pace. From hardware and manufacturing to software, AI and commercial, we're one team – one heart – that beats, learns and grows together.

Take your customer analysis out of the dashboard and onto the warehouse floor.

As an experienced Senior Customer Analyst you already know how to find the story in customer data: segments, drivers of churn, usage patterns, voice-of-customer signals. Here, you'll pair that with what you see first-hand in live warehouses, then use both to decide which product bets Dexory makes.

## What you'll do

- Get to the "why" behind the numbers. Run contextual inquiry, operator and manager interviews, surveys, card sorts, and prototype and usability tests across every stage of deployment and every persona.
- Check site behaviour against behaviour at scale. Combine what you observe on site with Pendo and DexoryView usage data, so no insight rests on one warehouse or one dashboard.
- Validate or kill ideas quickly. Pressure-test concepts with A/B tests, prototype tests and interviews, and tell the team whether a bet solves a real problem.
- Close the loop after go-live. Log structured operator and site-manager feedback, pass it to the PM, and keep it in the research repository.
- Size the opportunity. Support market sizing and competitive mapping for specific themes.
- Turn findings into decisions. Write clear, presentation-ready syntheses and share them through Notion and Slack, internally and externally.
- Run the insight machinery. Maintain SurveyMonkey dashboards, co-maintain the research insights pipeline, and feed capacity and progress data into the shared operating dashboard.
- Shape how we work with AI. Co-design the AI enablement playbook for research, covering workflows, prompts, guardrails, and what stays human-only versus human-in-the-loop.
- Give the user a voice. Co-develop UX content with the Lead and Commercial team.

## What you'll bring

- 2-4 years in research, qual/quant insight, or product/bet design
- Solid grounding in qualitative and quantitative methods, and the judgement to know which one a question needs
- Comfort with ambiguity, from open question through to early product bet
- Fluency with tools like Notion, SurveyMonkey, Slack, Pendo and Basecamp
- Strong written and verbal synthesis
- Field experience in warehouses, logistics, manufacturing, healthcare operations or similar, and comfort on a warehouse floor
- UX content skills, including capturing the voice of the user

*We value the right attitude, humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives innovation and we offer an international and friendly work environment with an energetic company culture.

## Benefits

Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles:

- Performance: High standards, outstanding results,
- Impact: Big challenges, bigger results
- Commitment: All in, every time
- One team: One mission, shared success

Joining Dexory isn’t just about having expertise… it’s about embracing uncertainty with purpose. You’ll

help define not only our products, but the future of autonomous logistics itself. From day one, you’ll be

trusted to push boundaries, take ownership, and deliver breakthrough results.

You’ll also receive:

You will also receive:

- Share options
- Private healthcare via Bupa with 24/7 medical helpline
- Life insurance
- Income protection
- Pension: 4+% employee with option to opt into salary exchange, 5% employer
- Employee Assistance Programme - mental wellbeing, financial and legal advice/support
- 25 holidays per year
- Full meals onsite in Wallingford
- Fun team events on and offsite, snacks of all kinds in the office

AAP/EEO Statement

Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training

Please note: We are unable to provide relocation or sponsorship for this role.

## About Dexory

## Core Business
- **Primary industry**: Warehouse automation, logistics technology, robotics, AI-powered supply chain intelligence
- **Target customers**: B2B – 3PL logistics providers, retail/eCommerce, manufacturing, automotive, pharma/beauty, food & beverage, air cargo
- **Mission**: “Uncover intelligence through technology that empowers businesses to optimize, predict and grow.”

## Products & Services
- **DexoryView**: A real-time digital twin platform that ingests data from Dexory’s autonomous robots. It provides inventory accuracy, space utilization analysis, rack compliance, safety alerts, and AI-driven optimization suggestions. (SaaS + hardware)
- **Autonomous Robots**: Self-driving robots that scan up to 10,000 pallet locations per hour, capturing physical stock data and validating it against system records with zero disruption. (Hardware + embedded AI)
- **Integrity Module**: ML models that flag inventory discrepancies, hygiene/damage risks, and rack compliance issues.
- **Optimize Module**: Analyzes slotting patterns, space utilization, and consolidation opportunities.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Total funding raised – $165M Series C (October 2025); cumulative funding ~$280M (pre-seed $2.6M, seed $13M, Series A $19M, Series B $80M, Series C $165M)
- **Notable Investors/Partners**: Not explicitly named in search results, but the company is “trusted partner for top logistics and supply chain companies”
- **Growth Signals**: Quadrupled headcount since June 2022; now ~200 employees across 7 offices and 33 nationalities; launched the tallest autonomous data-capture robot; expanded to US with Nashville HQ; entered multiple verticals beyond retail (air cargo, pharma, manufacturing)

## Competitive Advantages
- **Proprietary hardware + software stack**: Autonomous robots combined with a real-time digital twin create a closed-loop system that few competitors offer.
- **Speed and accuracy**: Scans 10,000 pallet locations per hour; achieves near-perfect stock accuracy within days of installation.
- **AI-driven actionable insights**: Not just visibility but also explainable recommendations for layout, replenishment, and safety.
- **Multi-industry applicability**: Proven across 3PL, retail, manufacturing, pharma, food & beverage, air cargo.

## Strategic Focus
- **US expansion**: Opening Nashville HQ and scaling sales and deployment teams across North America.
- **Platform depth**: Continuing to enhance DexoryView with more AI modules (Integrity, Optimize) to deepen customer value.
- **Vertical diversification**: Moving beyond retail/eCommerce into pharma, automotive, air cargo, and manufacturing.

## Why Work Here
- **Culture**: “High-performance, high-reward, relentlessly ambitious” – described as a place for “doers, game-changers” who thrive on building something remarkable at a remarkable pace.
- **Global & distributed**: 7 offices across 33 nationalities; regular meet-ups, off-sites, and celebrations to build connection.
- **Benefits**: Competitive salary + equity, 25 days holiday plus bank holidays, private healthcare, life insurance, income protection, wellbeing app with discounts, free snacks/meals/drinks in office, best equipment to do your job.
- **Diversity & inclusion**: “Inclusion isn’t a nice-to-have; it’s the way we operate” – support networks for mental wellbeing and belonging.
- **Growth mindset**: “Dream it. Build it. Own it.” – emphasis on career development and making an impact.
- **Remote/hybrid**: Globally distributed with office hubs; specific roles may be office-based (e.g., Wallingford, UK) or US remote with travel (e.g., Senior Customer Success Manager).

## Sources
1. [Dexory About Us](https://www.dexory.com/en-us/about-us)
2. [Dexory Product Page](https://www.dexory.com/en-us)
3. [Dexory Careers](https://www.dexory.com/career)
4. [Dexory Job Board (Greenhouse)](http://job-boards.eu.greenhouse.io/dexory)
5. [Dexory LinkedIn](https://www.linkedin.com/company/dexory)

## Other roles at Dexory

- [Graduate Sales Development Representative (EMEA)](https://feeny.ai/job/graduate-sales-development-representative-emea-dexory-wallingford-90mv119sdeh8) — Wallingford
- [Sales Development Representative (EMEA)](https://feeny.ai/job/sales-development-representative-emea-dexory-wallingford-artse83a16j7) — Wallingford
- [Solution Deployment Project Manager](https://feeny.ai/job/solution-deployment-project-manager-dexory-wallingford-0c22mkh61smm) — Wallingford
- [Field Service Engineer (Spanish speaking)](https://feeny.ai/job/field-service-engineer-spanish-speaking-dexory-united-states-970rnnd9swan) — United States
- [Field Service Engineer](https://feeny.ai/job/field-service-engineer-dexory-united-kingdom-europe-kg4hqjm8ms4t) — United Kingdom / Europe
- [Research Operations Associate](https://feeny.ai/job/research-operations-associate-dexory-united-kingdom-x15jvw0zb2nw) — United Kingdom
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-dexory-united-kingdom-htx7s32vs3yp) — United Kingdom
- [Customer Success Manager - US (South West)](https://feeny.ai/job/customer-success-manager-us-south-west-dexory-united-states-xyqpvtk5xrvn) — United States
- [Supply Chain Coordinator](https://feeny.ai/job/supply-chain-coordinator-dexory-wallingford-k5zvdwf4ht1z) — Wallingford
- [Chief of Staff Execution Lead](https://feeny.ai/job/chief-of-staff-execution-lead-dexory-wallingford-ap7ey09tzc4q) — Wallingford, United Kingdom