--- title: 'Senior Customer Architect at Restaurant365' canonical: 'https://feeny.ai/job/senior-customer-architect-restaurant365-irvine-djkkdttghfq5' type: 'job' last_seen: '2026-09-07' --- # Senior Customer Architect at Restaurant365 - **Company:** Restaurant365 - **Location:** Irvine, CA - **Compensation:** $116k–$174k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-08-13 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/restaurant365/8e812c55-dcf8-4e9e-ad9e-6f1ae8ddb481 ## Job description Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too! Restaurant365 is the leading all-in-one restaurant management platform, helping thousands of restaurant operators run and grow their businesses through a single, integrated cloud solution. Purpose-built for the restaurant industry, our platform combines accounting, inventory, purchasing, workforce management, payroll, scheduling, operations, and business intelligence—empowering restaurant operators to improve profitability and operate more efficiently. Trusted by some of North America's largest restaurant brands as well as thousands of independent operators, Restaurant365 is redefining how restaurants operate through technology. As a Customer Architect, you'll play a critical role in helping customers realize the full value of the Restaurant365 platform. You'll design scalable solutions spanning product configuration, integrations, business processes, and operational workflows, while identifying opportunities to solve meaningful business problems with AI. You'll personally architect and build AI-powered applications, agents, automations, and workflows for both customers and internal Restaurant365 teams. This is a highly strategic, cross-functional role for someone who enjoys solving difficult problems and building repeatable solutions that improve customer outcomes. You'll be expected to move from problem discovery and solution design to hands-on building and deployment, using modern AI development tools to turn ideas into working solutions. You'll work closely with Customer Success, Product, Engineering, Professional Services, and Support to remove technical and operational barriers while helping shape the future of Enterprise Customer Success at Restaurant365. How you'll add value: - Partner with Strategic Customer Success Managers to support Restaurant365's largest enterprise customers and serve as the technical advisor for complex customer environments. - Diagnose technical, operational, and workflow challenges across customer environments, integrations, and business processes, and design scalable solutions that improve business outcomes. - Proactively identify opportunities across customer and internal workflows where AI, automation, or custom applications can eliminate manual work, improve customer outcomes, or solve complex operational challenges. - Personally architect and build AI-powered solutions, including agents, custom applications, automations, integrations, and intelligent workflows, using modern AI development tools such as Claude Code, Codex, and similar technologies. - Take solutions from concept and prototype through deployment, with appropriate consideration for application architecture, APIs, data flows, security, permissions, data handling, reliability, and maintainability. - Drive cross-functional alignment across customer and internal stakeholders to define technical strategy, resolve complex challenges, and move solutions forward. - Develop reusable playbooks, solution patterns, and AI capabilities that can scale across customers and internal teams. - Reduce reactive firefighting by identifying and solving systemic issues that impact multiple customers. - Define evaluation criteria for AI features, implement monitoring and safety guardrails, and measure performance against business outcomes. What you'll need to be successful in this role: - 5+ years of experience in Enterprise SaaS, TAM, Solutions Architecture, or similar customer-facing technical role. - Demonstrated experience partnering with enterprise customers on complex software deployments, integrations, or business transformation initiatives. - Strong understanding of SaaS architecture, APIs, integrations, enterprise software ecosystems, and data flows, with the ability to diagnose complex technical and operational challenges and develop scalable solutions. - Demonstrated experience designing and building AI-powered applications, agents, automations, or workflows, with the ability to translate ambiguous business problems into working solutions. - Hands-on experience using AI development tools such as Claude Code, Codex, or similar platforms to build applications and solutions. - Strong working knowledge of APIs, integrations, LLMs, agentic workflows, RAG, MCP, data flows, and modern application architecture, with enough technical depth to independently build and troubleshoot solutions. - Understanding of how to deploy AI-powered applications responsibly, including security, authentication and permissions, customer data handling, reliability, and ongoing maintainability. - Excellent communication and stakeholder-management skills, with the ability to explain technical concepts to executive and technical audiences and influence cross-functional teams without direct authority. - Strong analytical thinking, systems thinking, and structured problem-solving skills, with the ability to prioritize effectively in a fast-paced environment. - A builder mindset with the curiosity to uncover problems, propose solutions, rapidly prototype ideas, and personally turn those ideas into working capabilities. ## PREFERRED QUALIFICATIONS - Experience supporting enterprise customers in ERP, financial software, payroll, workforce management, restaurant technology, or other operational SaaS platforms. - Experience working with multi-location or franchise businesses. - Familiarity with enterprise integrations, APIs, middleware, and data architecture. - Experience building reusable frameworks, playbooks, or operating models that improve scalability. - Experience partnering closely with Product and Engineering to influence roadmap priorities and product readiness. - Consulting experience with firms such as Deloitte, Accenture, Slalom, PwC, or EY, or equivalent enterprise transformation experience. - Experience deploying AI-powered applications or automations into real-world business environments and driving adoption with end users. R365 Team Member Benefits & Compensation - This position has a salary range of $116K - $174K. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices. - Comprehensive medical benefits, 100% paid for employee - 401k + matching - Equity Option Grant - Unlimited PTO + Company holidays - Wellness initiatives This role is hybrid, balancing flexibility with the value of in-person collaboration. To support connection, partnership, and team effectiveness, employees are expected to work onsite each Tuesday and Wednesday. ## About Restaurant365 ## Company Overview - **One-liner**: Restaurant365 provides an all-in-one, cloud-based Restaurant Enterprise Management (REM) platform that unifies accounting, inventory, payroll, and workforce management to help restaurants increase sales, control costs, and optimize labor. - **Entity Type**: Private (Venture-backed, $437.5M total funding) - **Headquarters**: Irvine, California, United States - **Founded**: 2011 (first market release in 2012) - **Founders**: Tony Smith, Morgan Harris, John Moody ## Core Business - **Primary industry/industries**: Restaurant Technology (SaaS), Hospitality Management, Restaurant Enterprise Management (REM) - **Target customers**: B2B – Quick-service, fast-casual, full-service, and multi-location restaurant groups (SMB to Enterprise) - **Mission or purpose**: To empower restaurants by eliminating complex, generic ERP systems and providing a purpose-built platform that drives optimal productivity and profitability. ## Products & Services - **R365 Accounting**: Automates back-office financial operations – general ledger, accounts payable, bank reconciliation, and financial reporting – with seamless POS integration. - **R365 Inventory**: Tracks food and beverage costs across locations, from receiving to consumption, with real-time variance analysis. - **R365 Payroll**: Automates payroll, tip allocation, and tax compliance by pulling hours and tips directly from workforce data. - **R365 Workforce**: Employee scheduling, time tracking, and labor forecasting – includes AI-powered scheduling that optimizes for sales and labor targets. - **R365 AI (Intelligence)**: AI engine trained on full restaurant P&L data – provides AI Advisor for variance insights and financial queries, plus automated schedule generation. - **R365 Mobile App**: Enables restaurant leaders to track sales, labor, and inventory in real time and communicate in English and Spanish. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (Private company) - **Key Metric**: $100M annual revenue (LinkedIn estimate), $437.5M total funding across 4 rounds; serves over 50,000 restaurant locations. - **Notable Investors/Partners**: Not explicitly listed in provided sources, but the company has raised substantial venture funding. Partners include CORE (Children of Restaurant Employees). - **Growth Signals**: 725 employees (+6.8% YoY, +254 people), launched R365 Intelligence and AI features, acquired Compeat and Ctuit in 2021 to consolidate the REM category, and expanded with international offices in Mexico City and Palestine. ## Competitive Advantages - **Unified platform**: R365 is the only solution combining accounting, inventory, payroll, and workforce data into a single P&L-connected system, eliminating the need for multiple point solutions. - **Deep restaurant-specific functionality**: Built from the ground up for restaurant operations, with native integrations to major POS systems, banks, and vendors. - **AI trained on full P&L data**: R365 AI is trained on the entire restaurant profit and loss, connecting what was sold, what it cost, what was paid, and what was made – a moat that generic ERP or payroll-only platforms cannot replicate. - **Scale & adoption**: With 50,000+ locations, the company has significant data and network effects, continuously improving algorithms and benchmarks. ## Strategic Focus - **AI-powered automation and insights**: Continue expanding AI capabilities across scheduling, variance detection, and advisory to reduce manual work for restaurant operators. - **International expansion**: Growing presence via offices in Mexico City and Palestine, indicating a global talent strategy and potential market expansion. - **Consolidation of the REM category**: Building on the Compeat/Ctuit acquisitions to remain the dominant end-to-end platform for multi-location restaurants. ## Why Work Here - **Culture & values**: Restaurant365 emphasizes autonomy, innovation, and authenticity – “bring your whole self to work.” They foster a collaborative environment where diverse perspectives drive opportunity. - **Work model**: Hybrid/remote-friendly. Offices in Irvine (HQ), Austin, Akron, Mexico City, and Palestine. Many team members work remotely, with offices used for in-person collaboration and events. - **Benefits**: Fully covered medical, dental, and vision insurance for full-time employees; 401k with employer match; stock options; annual learning & development reimbursement; LinkedIn Learning access; paid parental leave; fertility support; pet insurance; and a TIP (employee recognition) program. - **Growth & development**: Emphasizes professional development with autonomy to design career journeys, plus learning reimbursement and internal recognition programs. - **Impact**: Employees work directly with an industry that serves millions of guests daily – the company partners with CORE to support restaurant employees in crisis. ## Sources 1. [restaurant365.com](https://www.restaurant365.com/careers/) – Careers page with benefits and culture details. 2. [restaurant365.com](https://www.restaurant365.com/about-us/) – About Us page with company history, founders, values, and office locations. 3. [jobs.lever.co](https://jobs.lever.co/restaurant365) – Active job listings. 4. [restaurant365.com](https://www.restaurant365.com/) – Product page with AI features and software capabilities. 5. [linkedin.com](https://www.linkedin.com/company/restaurant365-cloud-erp-for-restaurants) – Company page with employee count, revenue estimate, funding, and ratings. ## Other roles at Restaurant365 - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-restaurant365-mexico-city-n0vs1c9fc6sv) — Mexico City, Mexico - [Senior Implementation Specialist](https://feeny.ai/job/senior-implementation-specialist-restaurant365-austin-tx-akron-ohio-irvine-nhbgk41qm4xq) — Austin Tx/akron Ohio/irvine, CA - [Instructional Video Editor](https://feeny.ai/job/instructional-video-editor-restaurant365-mexico-city-2yvh5nry2sv7) — Mexico City, Mexico - [Senior POS Configurations Support Specialist](https://feeny.ai/job/senior-pos-configurations-support-specialist-restaurant365-austin-tx-akron-ohio-95r05rm2sg9v) — Austin Tx/akron Ohio/irvine, CA - [Program Manager, Talent Programs](https://feeny.ai/job/program-manager-talent-programs-restaurant365-austin-tx-akron-ohio-irvine-x7hfbqfh8147) — Austin Tx/akron Ohio/irvine, CA - [Talent Coordinator](https://feeny.ai/job/talent-coordinator-restaurant365-mexico-city-5jh357fcbznj) — Mexico City, Mexico - [Accounts Receivable & Collections Specialist](https://feeny.ai/job/accounts-receivable-collections-specialist-restaurant365-mexico-city-e237mmvnht6x) — Mexico City, Mexico - [Manager, Restaurant Tech Support](https://feeny.ai/job/manager-restaurant-tech-support-restaurant365-mexico-city-qkf68x3gepw5) — Mexico City, Mexico - [Renewals Specialist](https://feeny.ai/job/renewals-specialist-restaurant365-mexico-city-gy8x1txyp73z) — Mexico City, Mexico - [Senior Growth Marketing Engineer](https://feeny.ai/job/senior-growth-marketing-engineer-restaurant365-irvine-w0sp6jfsq406) — Irvine, CA