--- title: 'Senior Customer Education Manager at Datarails' canonical: 'https://feeny.ai/job/senior-customer-education-manager-datarails-united-states-xa5xcemng4sn' type: 'job' last_seen: '2026-10-19' --- # Senior Customer Education Manager at Datarails - **Company:** Datarails - **Location:** United States - **Posted:** 2026-10-01 - **Last confirmed live:** 2026-10-19 - **Apply:** https://job-boards.greenhouse.io/datarails/jobs/4429259009 ## Job description Description Come build the future of finance with Datarails. We're a global, AI-powered FinanceOS company helping finance teams transform the way they work. By combining intelligent automation, AI, and seamless integrations with the tools finance teams already know and trust, we empower organizations to make faster, smarter decisions with confidence. With approximately 350 employees worldwide, we're building the next generation of finance technology - where innovation, collaboration, and customer success go hand in hand. If you're looking for a fantastic opportunity to join a growing startup in a role with massive impact, we would love to meet you! This position is 100% remote, based anywhere in the United States. No sponsorship or relocation assistance is available. ## About the role Datarails is looking for a Sr. Customer Education Manager to own the strategy, structure, and governance of our customer-facing content ecosystem. This is an individual contributor role for someone who thinks like a systems builder: someone who sees a growing library of decks, guides, templates, and playbooks and immediately starts asking how it should be organized, maintained, and scaled. You'll be the person who turns scattered content into infrastructure. You'll partner closely with CSMs, Product, Sales, and Product Marketing to make sure every customer-facing asset is accurate, on-brand, easy to find, and built to last. ## What You’ll Do - Own governance of the existing customer enablement content library: audit what exists, retire wha'ts stale, and set standards for what gets added. - Build repeatable frameworks for how content gets created, reviewed, versioned, and retired. - Partner with CSMs to identify content gaps in the customer journey and prioritize what to build next. - Work cross-functionally with Product, Sales, and Product Marketing to keep enablement content aligned with product changes and messaging. - Define and maintain content standards (structure, tone, branding, accessibility) across the library. - Create scalable systems (taxonomies, templates, tagging, intake processes) so the library stays organized as it grows. - Track content usage and effectiveness, and use that data to inform what is working and what needs to change. ## Requirements - 2+ years in customer enablement, content strategy, or a related customer success function. - Proven experience building or overhauling a content library or knowledge base from the ground up. - Strong instincts for structure and governance: you don't just create content, you build the system that keeps it useful. - Comfortable working independently and driving a strategic function without a team underneath you. - Excellent written communication and an eye for polished, customer-ready material. - Experience partnering across CS, Product, Sales, and Marketing functions - Bonus: experience in FP&A, SaaS, or B2B software environments. ## Why this role This isn't a maintenance job. It's a chance to build the infrastructure that shapes how every customer experiences Datarails through content, long after the initial sale. If you're the kind of person who gets energized by systems, structure, and making things easier to find and use at scale, this is the role built for that. ## What We Offer - A collaborative, team-oriented environment, the ability to own your schedule (work your local time zone), and the opportunity to grow at Datarails over many years - Base compensation - The target base salary range will be between $100k and $125k USD per year, based on multiple factors including prior experience, skills, and location. We are open to candidates with varying levels of experience. - Meaningful equity - 401(k) plan with up to 4% match and HSA & FSA Options - 100% paid medical, dental, and vision coverage for employees and 100% paid medical and 80% paid dental and vision coverage for dependents - $540/year toward glasses, sunglasses, or contact lenses from XP Health for employees enrolled in any Guardian Vision plan - Calm app membership - Paternity leave - Flexible, unlimited sick time and PTO (we recommend 18-25 vacation days annually) - 12 paid company holidays - Life insurance - CPA/CFA license renewal reimbursement Notice:  We're aware of individuals impersonating Datarails recruiters.  All legitimate Datarails recruiting communication comes from an @datarails.com email address or a LinkedIn message from a Datarails employee.  If you've received a message claiming to be from Datarails that looks suspicious, please forward it to careers@datarails.com We want to make sure everyone has an equal chance to participate and make a difference. Datarails is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Datarails’ policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. ## About Datarails ## Company Overview - **One-liner**: Datarails provides an Excel-native Financial Planning & Analysis (FP&A) platform and AI-powered finance operating system that automates data consolidation, reporting, budgeting, and forecasting for finance teams. - **Entity Type**: Private (Series C) - **Headquarters**: New York, New York, United States - **Founded**: 2015 - **Founders**: Not publicly available from executive team pages. ## Core Business - Primary industry/industries: Financial Technology (FinTech), Enterprise Software, FP&A Software - Target customers: Mid-size and enterprise companies, specifically FP&A teams, finance leaders, and CFOs who rely on Excel but need better scale and control. - Mission or purpose statement: To fundamentally change how analytics are used within the finance function and empower finance professionals to spend more time on analysis and less on data gathering. ## Products & Services - **Datarails FP&A Platform**: An Excel-native platform that automates financial reporting, budgeting, and forecasting. It allows finance teams to keep working in Excel while adding automation, data governance, and collaboration. - **FinanceOS**: A new finance operating system that connects and consolidates every financial data source in an organization into a single, governed, secure, and AI-ready layer. It features automated consolidation and reporting. - **Datarails AI (Genius)**: A generative AI assistant for FP&A that helps automate manual, repetitive tasks, enabling more strategic analysis. It includes AI-powered data visualization and anomaly detection. - **Data Consolidation**: Automated integration with 600+ accounting software, ERPs, CRMs, banks, and HRIS systems to collect and centralize financial data. - **Month-End Close**: A centralized workspace that streamlines and simplifies the close process, supporting multi-entity and intercompany operations. - **Cash Management**: A tool providing real-time visibility into cash positions, automatically categorizing transactions, and offering cash forecasting capabilities. - **Budgeting & Forecasting**: Tools to estimate costs and revenues across the entire business, streamlining the budget collection process. - **Financial Reporting**: Automated generation of P&L, balance sheets, and cash flow statements. ## Market Standing - **Valuation/Market Cap**: Not disclosed. The company was last valued at Series C in January 2026. - **Key Metric**: **Annual Revenue**: $9.8 million (as of latest data, source: LinkedIn). **Total Funding**: $173.5 million across 8 rounds. - **Notable Investors/Partners**: One Peak (led Series C), Zeev Ventures, Vertex Ventures Israel, Innovation Endeavors. - **Growth Signals**: - Headcount of 357 employees with a **65.3% year-over-year growth** (+173 people) and a monthly growth rate of 3.5%. - Ranked 92nd fastest-growing company in North America on the 2024 Deloitte Technology Fast 500. - Operates in 17 countries with offices in the US and Israel. - Expanded product offerings to include an AI Finance Operating System and a dedicated Cash Management module. ## Competitive Advantages - **Excel-Native Integration**: Unlike many FP&A tools that require learning a new interface, Datarails works directly within Excel, allowing finance teams to keep their familiar spreadsheets and models. - **Comprehensive Finance OS**: The FinanceOS platform acts as a single, governed, and AI-ready layer over a company's entire financial data ecosystem, addressing a critical pain point of data fragmentation. - **Deep Financial Focus**: The platform is purpose-built for the CFO's office, solving specific challenges like manual consolidation, month-end close, and complex budgeting for multi-entity organizations. - **Strong Product Ratings**: High user satisfaction with a product rating of **4.8/5.0** (from 318 reviews on LinkedIn), indicating strong product-market fit. ## Strategic Focus - **AI-First Transformation**: Datarails is heavily investing in AI, creating dedicated roles like "Vice President, AI Transformation & Services" and developing its "Genius" AI assistant to automate complex FP&A tasks. This signals a strategic priority to embed AI deeply into its product. - **Customer Success and Upsell**: The company is actively hiring for Customer Success roles at various levels (VP, Manager, Technical Account Manager, Implementation Specialist), indicating a focus on ensuring high-value customers are successful and expanding their usage of the platform. - **Global Expansion**: With its strong headcount growth and presence in 17 countries, the company is focused on scaling its global operations, particularly in the US and Israel. ## Why Work Here - **Culture and Growth**: Datarails is a rapidly growing company (65.3% YoY headcount growth) that has achieved significant recognition from Deloitte, indicating a dynamic and high-growth environment. The company emphasizes building a strong organizational culture, guided by its Head of HR. - **Remote/Hybrid/Office Policy**: The company operates globally with offices in New York, USA, and Tel Aviv, Israel. Job postings list specific locations (e.g., "United States", "Tel Aviv-Yafo"), suggesting a hybrid or office-first model depending on the role. - **Compensation**: Employee reviews on LinkedIn score compensation at **4.4/5.0**, suggesting competitive pay. Specific salary data points include $132,224/year for an FP&A Manager and ILS 407,188/monthly for a Frontend Developer. - **Engineering Culture**: The R&D team is led by a VP of R&D and a Chief Architect, with a strong technical focus. The product is highly rated by users, which is often a good sign for the engineering team's work. A quarter of the company's talent comes from notable tech companies like Tipalti, Deloitte, and Planful, suggesting a strong talent pool. - **Overall Rating**: The company has an employer rating of **3.8/5.0** with specific scores of **Culture: 3.7, Work-Life Balance: 4.0, and Career Opportunities: 3.9**, indicating a positive but balanced work environment. ## Sources 1. [Datarails Official Website](https://www.datarails.com/) 2. [Datarails Company Page](https://www.datarails.com/company/) 3. [Datarails Greenhouse Careers Page](http://job-boards.greenhouse.io/datarails) 4. 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