---
title: 'Senior Customer Engagement Manager, JR856 at Eleks'
canonical: 'https://feeny.ai/job/senior-customer-engagement-manager-jr856-eleks-lviv-v5ke0mfq3qwx'
type: 'job'
last_seen: '2026-10-26'
---

# Senior Customer Engagement Manager, JR856 at Eleks

- **Company:** Eleks
- **Location:** Lviv, Ukraine
- **Work type:** remote
- **Posted:** 2026-10-13
- **Last confirmed live:** 2026-10-26
- **Apply:** https://jobs.lever.co/eleks/e477b3a1-fa3e-4509-b174-ddc717d502d2

## Job description

Eleks is looking for an experienced Customer Engagement Manager in Lviv to join our Government Business Unit and lead complex tender-based presales engagements.

## ABOUT PROJECT

The role focuses on managing end-to-end bid processes, including RFI, RFP, and formal tender responses, leading cross-functional team, and ensuring high-quality, compliant, and competitive submissions.

## REQUIREMENTS

- 3+ years of experience in IT services presales, bid management, proposal management, or a similar role within the IT outsourcing industry
- Practical experience managing complex RFPs, RFIs, or formal tender submissions
- Strong project management and organizational skills, with the ability to coordinate multiple stakeholders and parallel activities
- Good understanding of IT services, software development lifecycle (SDLC), delivery models, and commercial engagement models
- Experience working with technical and commercial proposal documentation
- Strong analytical skills and attention to detail, particularly when interpreting complex tender requirements
- Excellent written and verbal English communication skills (Advanced)
- Ability to work independently, manage competing priorities, and deliver under strict deadlines
- Strong stakeholder management, problem-solving, and decision-making skills
- Experience managing government or public sector tenders (USA/UA)

## WOULD BE A PLUS

- Understanding of public procurement procedures, compliance requirements, and government contracting practices
- Experience with structured bid management methodologies and APMP best practices
- APMP/PMP certification or relevant
- Experience developing proposal win strategies, executive summaries, and value propositions
- Experience using AI tools to support bid development, document analysis, and proposal quality assurance
- Experience managing several complex bids simultaneously

## KEY COMPETENCIES

- Strong ownership and accountability for bid outcomes
- Excellent planning, prioritization, and time management
- Attention to detail and commitment to quality
- Proactive and assertive stakeholder communication
- Ability to coordinate cross-functional teams without direct reporting authority
- Resilience and adaptability in deadline-driven environments
- Continuous improvement mindset

## WHAT YOU WILL GET WITH ELEKS

- Close cooperation with a customer
- Challenging tasks
- Competence development
- Team of professionals
- Dynamic environment with a low level of bureaucracy

## About Eleks

## Company Overview
- **One-liner**: ELEKS is a global custom software development and technology consulting company that designs and delivers full-cycle enterprise solutions, with a strong focus on AI, data analytics, and intelligent automation.
- **Entity Type**: Private (Bootstrapped)
- **Headquarters**: Lviv, Ukraine (with offices and delivery centres in 15 countries including Poland, Argentina, Croatia, the USA, and the UK)
- **Founded**: 1991 (the company states it has been on the market for 30+ years [eleks.com](https://eleks.com/))
- **Founders**: Not publicly available

## Core Business
- **Primary industries**: Software development services, technology consulting, AI/ML solutions, data engineering, and digital transformation.
- **Target customers**: B2B, enterprise clients (including Fortune 500 companies), and mid-market firms across fintech, energy, healthcare, insurance, and other regulated sectors.
- **Mission**: “To empower best talent’s continuous development for partner’s success through software innovation” [careers.eleks.com/about/](https://careers.eleks.com/about/)

## Products & Services
ELEKS offers a broad portfolio of services rather than standalone products. Key service areas include:

- **Custom Software Development**: End-to-end design, development, and deployment of bespoke enterprise applications.
- **Artificial Intelligence & Machine Learning**: Generative AI, MLOps, conversational AI, computer vision, and predictive analytics.
- **Data & Analytics**: Data strategy, data engineering, business intelligence, and intelligent automation.
- **Cloud & DevOps**: Cloud migration, infrastructure management, and MLOps/LLMOps architectures.
- **UX/UI Design**: User experience research and interface design.
- **SAP & Enterprise Systems**: Implementation and integration of SAP solutions.
- **Quality Assurance & Testing**: Automated and manual testing services.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company).
- **Key Metric**: 1,000+ projects delivered and 120+ active clients, including Fortune 500 companies [eleks.com](https://eleks.com/).
- **Notable Investors/Partners**: No external investors (bootstrapped). Partners include major technology providers (specific names not disclosed on the website).
- **Growth Signals**: 
  - 20 offices and delivery centres across 15 countries.
  - 30+ years of continuous operation.
  - Expanding AI and data service lines (e.g., MLOps/LLMOps, Generative AI).
  - 75% of senior managers have been promoted from within [careers.eleks.com](https://careers.eleks.com/).

## Competitive Advantages
- **Longevity & Stability**: Operating for over three decades with a consistent track record.
- **Global Delivery Model**: Ability to serve clients across time zones with offices in Europe, North America, and South America.
- **Deep Technical Expertise**: Specialised centres of excellence in AI, ML, data, and cloud; claims to hire from the “top 1% of engineering talent” [eleks.com/about-eleks/](https://eleks.com/about-eleks/).
- **Strong Internal Culture**: High internal promotion rate (75% of senior leaders are home-grown) and investment in continuous learning (thousands of training hours annually).

## Strategic Focus
- Accelerating AI adoption for enterprise clients, particularly in regulated industries (fintech, healthcare, insurance).
- Building reusable AI platforms and frameworks (e.g., Digital Twin/Knowledge Graph, LLMOps).
- Expanding nearshore delivery capabilities, especially in Latin America and Central/Eastern Europe.
- Strengthening partnerships with hyperscalers and major enterprise software vendors.

## Why Work Here
- **Culture**: Emphasises “care culture” and professional development. Named “Friendly Workplace 2022” and recipient of “Employer Branding Stars Award 2023” [careers.eleks.com/about/](https://careers.eleks.com/about/).
- **Remote/Hybrid Policy**: Offers remote positions across Europe, Canada, and the US, as well as in-office roles in multiple countries. Hybrid options are common.
- **Learning & Growth**: Corporate trainers delivered thousands of hours of training in 2023; Centres of Excellence provide mentorship and best practices.
- **Diversity**: 34% of specialists are women; age range from 18 to 86 years old.
- **CSR**: Active corporate social responsibility initiatives (specific programs not detailed on the careers page).
- **Engineering Culture**: Heavy investment in AI, ML, and data engineering; opportunity to work on complex, enterprise-scale projects for global brands.

## Sources
1. [ELEKS Official Website](https://eleks.com/)
2. [ELEKS Careers – Find the Right Career Path](https://careers.eleks.com/)
3. [ELEKS About Page](https://eleks.com/about-eleks/)
4. [ELEKS Careers About Page](https://careers.eleks.com/about/)
5. [ELEKS Open Positions on Lever](https://jobs.lever.co/eleks)

## Other roles at Eleks

- [(medical domain), Trainee QA, JR860, JR861](https://feeny.ai/job/medical-domain-trainee-qa-jr860-jr861-eleks-krakow-gxfnb733mvy1) — Krakow, Poland
- [(energy domain) Data Quality Engineer, JR849, JR853](https://feeny.ai/job/energy-domain-data-quality-engineer-jr849-jr853-eleks-ukraine-7ymfrbbex0kb) — Ukraine
- [Junior Mobile Developer, JR827](https://feeny.ai/job/junior-mobile-developer-jr827-eleks-lviv-jrfgmsx14b2n) — Lviv, Ukraine
- [EagleSTAR, Trainee FE Developer, JR820](https://feeny.ai/job/eaglestar-trainee-fe-developer-jr820-eleks-ukraine-b42gcppvxxac) — Ukraine
- [Dynamics 365 & Power Platform Solutions Architect/Senior Consultant, JR815](https://feeny.ai/job/dynamics-365-power-platform-solutions-architect-senior-consultant-jr815-eleks-x2hfpntf9tjs) — Croatia
- [Senior Project Manager (German speaking, JR808)](https://feeny.ai/job/senior-project-manager-german-speaking-jr808-eleks-poland-p5bqhmd64ffb) — Poland
- [Senior Test Automation Engineer (TS/JS), Claims Copilot, JR763, JR766](https://feeny.ai/job/senior-test-automation-engineer-ts-js-claims-copilot-jr763-jr766-eleks-poland-rq5f03t1r0dv) — Poland
- [Senior Experience Designer (Kraków office 2 days per week), JR 747](https://feeny.ai/job/senior-experience-designer-krakow-office-2-days-per-week-jr-747-eleks-krakow-5vedt26e37t4) — Krakow, Poland
- [Middle Software (Java) Developer (automotive manufacturer), JR685, JR720](https://feeny.ai/job/middle-software-java-developer-automotive-manufacturer-jr685-jr720-eleks-72vfz9v7de5g) — Argentina
- [Lead .Net Software Developer, JR786](https://feeny.ai/job/lead-net-software-developer-jr786-eleks-berlin-rpg6x6jfn3pv) — Berlin, Germany