---
title: 'Senior Customer Experience Expert, JR625 at Eleks'
canonical: 'https://feeny.ai/job/senior-customer-experience-expert-jr625-eleks-remote-1561q5h9yrj2'
type: 'job'
last_seen: '2026-09-14'
---

# Senior Customer Experience Expert, JR625 at Eleks

- **Company:** Eleks
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-07-29
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.lever.co/eleks/8ce513f9-dc94-43cb-a50e-6b257a69b044

## Job description

ELEKS Product Design Office is looking for a Senior Customer Experience Expert in Poland, Croatia and Ukraine.

## ABOUT THE ROLE

We’re looking for a Senior Customer Experience Expert who designs exceptional end-to-end experiences and knows how to put AI to work in the process. You’ll own the customer journey across every touchpoint and channel — turning deep research, data, and creative problem-solving into experiences that feel effortless and drive real business growth. But you won’t do it the slow way. You understand how modern AI works, and you build automated, deterministic AI workflows that take the grind out of research synthesis, persona generation, journey analysis, and reporting — so you and your team spend more time on judgment and craft, and less on manual overhead. If you’re the kind of CX designer who has already built a set of reliable agentic AI workflows into how you work — not gimmicks, but dependable, repeatable systems you use every day — this role was written for you.

## REQUIREMENTS

- You’ve already built reliable agentic AI workflows — this isn’t your first experiment
- 3+ years designing complex customer experience solutions across multiple touchpoints
- Demonstrable experience building multiple reliable agentic AI workflows integrated into your own design and research processes
- Experience running practical trainings and facilitating leadership around CX Design
- Experience with both large corporate clients and medium-size businesses
- Experience using customer data and analytics to inform CX decisions
- Experience implementing Voice of Customer programs and analyzing feedback
- Experience in CX Strategy
- You have a track record of building and shipping agentic AI workflows that you use in your own day-to-day processes — not proofs-of-concept, but workflows you rely on and trust
- You can point to several concrete examples of AI workflows you’ve built end-to-end: what problem each one solved, how you made it reliable, and the results it produced
- You understand how AI models actually work — where they’re strong, where they break, and how to design around their failure modes to get consistent, repeatable, deterministic output
- You’re hands-on with agentic / spec-driven AI frameworks such as BMAD, “Superpowers,” or equivalents, and comfortable orchestrating multi-step, multi-agent workflows that hold up in real use
- You treat AI as core infrastructure for how you work — automating research synthesis, persona and scenario generation, journey analysis, and reporting — and you’re always refining and hardening those workflows over time
- You’re a strong CX strategist and designer
- Strategic mindset — you align CX initiatives with overarching business objectives
- Advanced proficiency in customer research methodologies, customer journey mapping, and predictive analytics
- Excellent communication and interpersonal skills, with the ability to influence stakeholders at every level
- Strong storytelling — you can articulate the value of CX work and drive organizational change

## RESPONSIBILITIES

- Lead CX initiatives and projects in close collaboration with cross-functional teams, from launch through ongoing optimization
- Develop and implement omnichannel CX strategies aligned with business goals, keeping experiences consistent and coherent across all touchpoints and channels
- Build and run AI-powered workflows that automate and accelerate CX work — synthesizing research, generating personas and scenarios, analyzing journeys, and producing insights — using agentic, spec-driven frameworks (e.g. BMAD, “Superpowers,” or similar) to make those workflows reliable and deterministic rather than ad-hoc
- Apply advanced research methods, journey mapping, and predictive analytics to gain deep insight into customer behavior and inform experience improvements
- Champion customer-modelling techniques to create detailed personas and scenarios that drive empathy and guide design
- Synthesize findings from user research, market research, usability research, data analytics, and secondary research into clear, actionable recommendations
- Facilitate workshops with stakeholders to ideate, collaborate, and co-create solutions
- Lead conceptual design efforts, transforming insights and requirements into innovative, user-centered concepts
- Establish and continuously analyze metrics, customer feedback, and trends to spot opportunities and drive growth
- Deliver compelling reports and presentations that articulate the value and impact of CX initiatives to stakeholders at every level
- Advocate for accessibility, ensuring products and services are inclusive and meet recognized accessibility standards and guidelines

## About Eleks

## Company Overview
- **One-liner**: ELEKS is a global custom software development and technology consulting company that designs and delivers full-cycle enterprise solutions, with a strong focus on AI, data analytics, and intelligent automation.
- **Entity Type**: Private (Bootstrapped)
- **Headquarters**: Lviv, Ukraine (with offices and delivery centres in 15 countries including Poland, Argentina, Croatia, the USA, and the UK)
- **Founded**: 1991 (the company states it has been on the market for 30+ years [eleks.com](https://eleks.com/))
- **Founders**: Not publicly available

## Core Business
- **Primary industries**: Software development services, technology consulting, AI/ML solutions, data engineering, and digital transformation.
- **Target customers**: B2B, enterprise clients (including Fortune 500 companies), and mid-market firms across fintech, energy, healthcare, insurance, and other regulated sectors.
- **Mission**: “To empower best talent’s continuous development for partner’s success through software innovation” [careers.eleks.com/about/](https://careers.eleks.com/about/)

## Products & Services
ELEKS offers a broad portfolio of services rather than standalone products. Key service areas include:

- **Custom Software Development**: End-to-end design, development, and deployment of bespoke enterprise applications.
- **Artificial Intelligence & Machine Learning**: Generative AI, MLOps, conversational AI, computer vision, and predictive analytics.
- **Data & Analytics**: Data strategy, data engineering, business intelligence, and intelligent automation.
- **Cloud & DevOps**: Cloud migration, infrastructure management, and MLOps/LLMOps architectures.
- **UX/UI Design**: User experience research and interface design.
- **SAP & Enterprise Systems**: Implementation and integration of SAP solutions.
- **Quality Assurance & Testing**: Automated and manual testing services.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company).
- **Key Metric**: 1,000+ projects delivered and 120+ active clients, including Fortune 500 companies [eleks.com](https://eleks.com/).
- **Notable Investors/Partners**: No external investors (bootstrapped). Partners include major technology providers (specific names not disclosed on the website).
- **Growth Signals**: 
  - 20 offices and delivery centres across 15 countries.
  - 30+ years of continuous operation.
  - Expanding AI and data service lines (e.g., MLOps/LLMOps, Generative AI).
  - 75% of senior managers have been promoted from within [careers.eleks.com](https://careers.eleks.com/).

## Competitive Advantages
- **Longevity & Stability**: Operating for over three decades with a consistent track record.
- **Global Delivery Model**: Ability to serve clients across time zones with offices in Europe, North America, and South America.
- **Deep Technical Expertise**: Specialised centres of excellence in AI, ML, data, and cloud; claims to hire from the “top 1% of engineering talent” [eleks.com/about-eleks/](https://eleks.com/about-eleks/).
- **Strong Internal Culture**: High internal promotion rate (75% of senior leaders are home-grown) and investment in continuous learning (thousands of training hours annually).

## Strategic Focus
- Accelerating AI adoption for enterprise clients, particularly in regulated industries (fintech, healthcare, insurance).
- Building reusable AI platforms and frameworks (e.g., Digital Twin/Knowledge Graph, LLMOps).
- Expanding nearshore delivery capabilities, especially in Latin America and Central/Eastern Europe.
- Strengthening partnerships with hyperscalers and major enterprise software vendors.

## Why Work Here
- **Culture**: Emphasises “care culture” and professional development. Named “Friendly Workplace 2022” and recipient of “Employer Branding Stars Award 2023” [careers.eleks.com/about/](https://careers.eleks.com/about/).
- **Remote/Hybrid Policy**: Offers remote positions across Europe, Canada, and the US, as well as in-office roles in multiple countries. Hybrid options are common.
- **Learning & Growth**: Corporate trainers delivered thousands of hours of training in 2023; Centres of Excellence provide mentorship and best practices.
- **Diversity**: 34% of specialists are women; age range from 18 to 86 years old.
- **CSR**: Active corporate social responsibility initiatives (specific programs not detailed on the careers page).
- **Engineering Culture**: Heavy investment in AI, ML, and data engineering; opportunity to work on complex, enterprise-scale projects for global brands.

## Sources
1. [ELEKS Official Website](https://eleks.com/)
2. [ELEKS Careers – Find the Right Career Path](https://careers.eleks.com/)
3. [ELEKS About Page](https://eleks.com/about-eleks/)
4. [ELEKS Careers About Page](https://careers.eleks.com/about/)
5. [ELEKS Open Positions on Lever](https://jobs.lever.co/eleks)

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