---
title: 'Senior Customer Experience Manager (CXM) – Strategic at Maven AGI'
canonical: 'https://feeny.ai/job/senior-customer-experience-manager-cxm-strategic-maven-agi-united-states-6358ns0erh8e'
type: 'job'
last_seen: '2026-09-05'
---

# Senior Customer Experience Manager (CXM) – Strategic at Maven AGI

- **Company:** Maven AGI
- **Location:** United States
- **Compensation:** $120k–$170k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-13
- **Last confirmed live:** 2026-09-05
- **Apply:** https://jobs.ashbyhq.com/maven-agi/e02e1f0f-1397-4eb1-a83e-dfdeb16aa175

## Job description

Maven AGI is an enterprise https://www.mavenagi.com/ AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.

Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We’re laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences.

We’ve started by reimagining the Strategic customer experience with a support use case. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.

We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.

Team:

Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe.

Position Overview:

As a Customer Experience Manager (CXM) – Strategic, you’ll play a pivotal role in building long-term relationships with our Strategic clients. You’ll ensure successful onboarding, drive adoption of our AI solutions, and champion quality response generation that enhances—rather than replaces—human agents. You’ll collaborate cross-functionally with Product, Engineering, Solutions, and GTM teams to shape the future of CX in AI-driven environments.

What You’ll Do:

- Strategic Relationship Management Build and maintain trusted relationships with Strategic customers, ensuring they see tangible value from Maven’s platform and AI copilots.
- Onboarding & Implementation Lead onboarding engagements that are efficient, data-informed, and customized to complex multi-department enterprise workflows.
- Adoption & Expansion Partner with customers to drive meaningful adoption of our platform, consumption of contracted volumes, identifying opportunities to scale usage and expand into new teams or use cases.
- Strategic Guidance & Support Act as a strategic advisor on AI best practices, enabling customers to optimize both human and AI-generated responses.
- Focus on Business Outcomes Collect, analyze, and present product usage and quality data, especially around responses where Maven did not score itself with high quality, to guide continuous improvement.
- Cross-Functional Collaboration Work closely with Solutions/Implementation Engineers, Product Managers, and the Engineering team to ensure customer needs are translated into product outcomes.

Who You Are:

- 7+ years of experience in customer success, account management, or CX leadership roles, ideally in SaaS or AI-enabled platforms
- Strong account management experience with technical and strategic stakeholders with a Fortune 100 client
- Experience working with or around AI/ML, LLMs, or enterprise automation tools is a plus
- Experience navigating AI quality, prompt tuning, or training data workflows
- Excellent communication, organizational, and relationship-building skills
- A customer-first mindset with a passion for ethical, human-centric AI
- Comfort working in fast-paced, early-stage environments

How you show up:

What unites us is our values and the passion we share to live by them:

- We are customer champions. You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.
- We are bold in action. You move with urgency and courage. You’re not afraid to challenge convention, take smart risks, and push boundaries in pursuit of meaningful outcomes.
- We are data-driven and insight guided. You make thoughtful decisions grounded in evidence. You’re curious, analytical, and combine data with intuition to guide strategy and execution.
- We are stronger together. You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership. You believe the best ideas emerge through open dialogue and collective effort.

What We Offer:

- 100% of medical, dental, and vision premiums covered for you; 80% for family.
- HSA and FSA plans available.
- Unlimited vacation and 100% paid parental leave.
- Free lunches, onsite gym, and commuter benefits for in-office employees.
- $1,000 home office stipend and $5,000/year for continuing education.
- Competitive salary, comprehensive benefits, and meaningful equity.
- ~130 people, built from zero in under three years — small enough that your work is visible, big enough to already be running at Dell- and Tripadvisor-scale.

MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included. Join us in changing the face of enterprise customer support!

## About Maven AGI

## Company Overview
- **One-liner**: Maven AGI builds an enterprise-grade AI agent platform to automate and govern customer experience (CX) workflows across the full customer journey.
- **Entity Type**: Private (Series B, $78M total funding)
- **Headquarters**: Boston, Massachusetts, United States
- **Founded**: 2023
- **Founders**: Jonathan Corbin (CEO) and Sami Shalabi (CTO), both former executives from HubSpot, Google, and Stripe.

## Core Business
- **Primary industry**: Enterprise AI / Customer Experience (CX) Automation
- **Target customers**: Large enterprises in regulated industries (financial services, healthcare, legal, e-commerce) needing governed, scalable AI for customer support, sales, and operations.
- **Mission or purpose**: To build Business AGI — enterprise AI that unifies systems, syncs functions, and orchestrates real-time action across the enterprise.

## Products & Services
- **AI Agent Platform**: A comprehensive platform that deploys multimodal generative AI agents across chat, SMS, WhatsApp, email, help centers, and voice. Agents autonomously resolve customer questions using structured and unstructured knowledge, personalized data, and system integrations.
- **AI Voice Agent**: Voice-based AI agent for handling phone-based customer interactions.
- **AI Agent Designer**: Tool for customizing and designing AI agent behavior and workflows.
- **Inbox & Knowledge Graph**: Unified inbox for agent handoffs and a knowledge graph that grounds AI responses in approved company data.
- **Data & Insights**: Analytics and reporting tools to monitor agent performance, resolution rates, and customer satisfaction.
- **Integrations**: Deep integrations with Zendesk, Salesforce, Freshdesk, and other major CX and CRM platforms.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company).
- **Key Metric**: Total Funding of **$78M** across three rounds:
    - Seed Round (Dec 2023): $8M
    - Series A (May 2024): $20M, led by M13
    - Series B (Jul 2025): $50M, led by Dell Technologies Capital
- **Notable Investors/Partners**: Dell Technologies Capital, Cisco Investments, SE Ventures, Lux Capital, M13, E14 Fund.
- **Growth Signals**:
    - Headcount of ~90 employees (as of mid-2026), with monthly growth of +4.9%.
    - Achieved ISO/IEC 42001 certification (Feb 2026), the first international standard for AI management systems — a major differentiator for regulated enterprise sales.
    - Claims up to 93% of customer queries resolved autonomously and 10x faster resolution times.
    - Customer base includes publicly traded companies (Ibex, Tripadvisor, SS&C Technologies) and notable tech/legal/fintech brands (Clio, Rho, Check, Papaya Pay).
    - Active job postings: 35+ open roles (as of mid-2026), with a +169% quarterly increase in hiring.

## Competitive Advantages
- **Enterprise Governance Focus**: ISO/IEC 42001 certified, with a suite of 9 independent security/compliance certifications. Built-in controls for prompt injection detection, data redaction, confidence-based escalation, and traceable audit logging — critical for regulated industries.
- **Full-Journey Orchestration**: Unifies support, sales, and operations into a single AI operating layer, replacing siloed handoffs with context-aware workflows.
- **Deep Integrations**: Pre-built connectors for major CRMs and helpdesk platforms (Zendesk, Salesforce, Freshdesk) without requiring system changes.
- **Founding Team Credibility**: Founded by executives from HubSpot, Google, and Stripe, giving them deep domain expertise in both enterprise SaaS and AI.

## Strategic Focus
- **Scaling Enterprise Sales**: Targeting large, regulated enterprises (financial services, healthcare) that require governed AI deployments.
- **Security & Compliance Leadership**: Expanding compliance portfolio (ISO 42001, SOC 2, etc.) to remove barriers to adoption in risk-averse industries.
- **Product Expansion**: Moving beyond pure customer support into sales and operations workflows, positioning as a "Business AGI" platform.
- **Talent Acquisition**: Aggressively hiring across engineering, product, sales, and customer experience roles to support growth.

## Why Work Here
- **Culture & Mission**: High-impact startup working on cutting-edge enterprise AI. The company describes itself as "inventing the future, one breakthrough at a time."
- **Work Model**: Hybrid (Boston office growing), with a focus on in-person collaboration.
- **Compensation & Benefits**:
    - 100% employee (80% family) medical, dental, vision coverage.
    - Unlimited PTO.
    - $5k annual home office budget.
    - $5k 401k match.
    - $300/month commuter benefits.
    - Continuing education budget.
    - Short/long-term disability, critical illness, and life insurance.
    - Dependent care benefits.
- **Employee Rating**: 4.7/5.0 on LinkedIn (79 reviews), with strong scores across Work-Life (4.6), Compensation (4.6), and Culture (4.5).
- **Team**: ~90 employees with a strong technical core (30% engineering). Notable talent sourced from HubSpot, Stripe, Salesforce, WalkMe, and ZoomInfo.
- **Growth Opportunity**: Rapidly scaling company with 35+ open roles and a clear path to Series C; early employees have significant ownership and impact.

## Sources
1. [mavenagi.com](https://www.mavenagi.com/)
2. [linkedin.com/company/mavenagi](https://www.linkedin.com/company/mavenagi)
3. [cbinsights.com](https://www.cbinsights.com/company/maven-agi)
4. [pitchbook.com](https://pitchbook.com/profiles/company/523084-33)
5. [prnewswire.com](https://www.prnewswire.com/news-releases/maven-agi-achieves-isoiec-42001-certification-strengthening-enterprise-ai-governance-302388999.html) (ISO 42001 announcement)

## Other roles at Maven AGI

- [Manager, Sales Development](https://feeny.ai/job/manager-sales-development-maven-agi-boston-ws8y9chczb35) — Boston, MA
- [IT Manager](https://feeny.ai/job/it-manager-maven-agi-boston-pnv4413pyttp) — Boston, MA
- [Principal Solutions Architect](https://feeny.ai/job/principal-solutions-architect-maven-agi-boston-12tewfegv1yz) — Boston, MA
- [Senior Solutions Engineer](https://feeny.ai/job/senior-solutions-engineer-maven-agi-boston-ymy3vrmvfarg) — Boston, MA
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- [Group Product Manager, Integrations](https://feeny.ai/job/group-product-manager-integrations-maven-agi-boston-5m2qr6rtj9qq) — Boston, MA
- [Senior GTM Growth Engineer](https://feeny.ai/job/senior-gtm-growth-engineer-maven-agi-boston-b7paajvepztd) — Boston, MA
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