---
title: 'Senior Customer Implementation Specialist at Workstream'
canonical: 'https://feeny.ai/job/senior-customer-implementation-specialist-workstream-lehi-30yzv52s7db4'
type: 'job'
last_seen: '2026-11-01'
---

# Senior Customer Implementation Specialist at Workstream

- **Company:** Workstream
- **Location:** Lehi, UT
- **Posted:** 2026-10-30
- **Last confirmed live:** 2026-11-01
- **Apply:** https://job-boards.greenhouse.io/workstream/jobs/6240062004

## Job description

Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive.

Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.

Grow With Us

We’re seeking a Senior Customer Implementation Consultant to join our growing Customer Success and Support team. This is a senior-level individual contributor role for someone who thrives in complex implementation environments, has strong product expertise, and is passionate about improving operational excellence.

You’ll be a strategic advisor during the onboarding journey for our most complex customers, owning the implementation lifecycle and working cross-functionally to ensure customer success. You’ll also be a thought partner to leadership and a mentor to peers—raising the bar as we scale our team and company.

This role reports to the Senior Manager of Implementation and is based in Lehi, UT, with a hybrid schedule requiring in-office presence on Tuesdays, Wednesdays, and Thursdays.

Day In The Life

- Lead high-complexity implementations for large, multi-site customers with minimal oversight.
- Act as a strategic consultant, guiding clients through best practices on change management, system adoption, and business process transformation.
- Serve as a product specialist across Workstream’s HR and Payroll tools—educating clients, identifying gaps, and recommending tailored configurations.
- Own the end-to-end project lifecycle, including project planning, stakeholder management, risk mitigation, and successful go-live.
- Collaborate deeply with Sales, Product, Engineering, and Customer Success to influence roadmap priorities and share customer feedback.
- Build and continuously improve scalable implementation processes, documentation, and templates.
- Deliver executive-level presentations and client onboarding plans for key enterprise accounts.
- Contribute to internal enablement by mentoring team members, leading knowledge shares, and serving as a go-to implementation SME.
- Influence team culture by modeling operational excellence, curiosity, and customer empathy.

## Who You Are

- You think like an operator—planning ahead, spotting inefficiencies, and continuously refining the customer journey.
- You’re a trusted voice in the room, both with customers and internal stakeholders.
- You’re naturally curious and autonomous—you don’t wait for a playbook; you help write it.
- You lift others—offering your expertise freely and proactively mentoring teammates.
- 5+ years of experience leading SaaS implementations for complex or enterprise-level clients, ideally in HRIS, Payroll, and/or B2B software
- 5+ years in a customer-facing consulting, implementation, or technical onboarding role
- Proven ability to manage multiple high-touch onboarding projects simultaneously
- Strong cross-functional collaboration and communication skills—especially with Product and Engineering
- Experience advising clients on process design, adoption strategy, and change management
- Deep project management skills—you can build Gantt charts in your sleep
- Comfort with tools like Salesforce and implementation/project management software
- Ability to train and mentor junior implementation specialists

## Nice To Have

- Payroll, compliance, or HRIS domain knowledge
- Startup experience of 1 to 3 years (prior customer success experience even better)

## What We Offer

- A mission-driven and value-based company dedicated to empower deskless workers and local businesses
- An early employee opportunity at a Series B hyper-growth startup; work with the founding team and industry veterans to accelerate your career
- Competitive salary and equity
- Comprehensive health coverage: medical, dental, and vision. We pay 95% of your premiums for our employees and 85% for dependents
- In office amenities and stocked kitchen
- 401K Plan
- Pre-tax commuter benefits
- Flexible PTO

Salary Range

In compliance with the California Pay Transparency Law, the base salary range for this role is $90,000 to $105,000 in Lehi, Utah, plus eligibility for a performance-based bonus and equity package. When determining a candidate's compensation, we consider a number of factors, including skill set, experience, job scope, and current market data. Know More About Workstream

- https://www.workstream.us/blog/funding-series-b
- https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/
- https://techbuzz.news/buzzworthy-august-27-2021/

Additional Information

Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are committed to the full inclusion of all qualified individuals.

## About Workstream

## Company Overview
- **One-liner**: Workstream provides an all-in-one AI-powered HR, payroll, and hiring platform purpose-built for hourly, multi-location businesses, primarily in the restaurant industry.
- **Entity Type**: Private (Series B)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2017
- **Founders**: Desmond Lim (CEO), Lei Xu (CSO & Co-founder), Max Wang (CTO & Co-founder)

## Core Business
- **Primary industry/industries**: HR Technology, Payroll Software, Recruiting/Hiring Software, Restaurant Technology
- **Target customers**: B2B; specifically multi-location restaurant chains and other hourly-workforce businesses (e.g., retail, hospitality). Their customers include 46 of the top 50 quick-service restaurant brands.
- **Mission or purpose statement**: "Empowering local businesses and the hourly workforce to thrive" [workstream.us](https://www.workstream.us/about)

## Products & Services
- **AI-Powered Hiring Platform**: An end-to-end solution that includes job posting to hundreds of boards, AI-driven candidate screening, and automated interview scheduling via their "VoiceAI" feature. [workstream.us](https://www.workstream.us/)
- **HR & Compliance Platform**: Tools for managing I-9s, e-verify, time clock violations, meal break alerts, and digital form collection to ensure compliance with labor laws. [workstream.us](https://www.workstream.us/)
- **Payroll Solution**: An all-in-one payroll system designed for hourly workers, featuring custom reports, an AI assistant for error detection, and audit reconciliation. [workstream.us](https://www.workstream.us/)
- **Onboarding & Employee Management**: Digital onboarding workflows and employee management tools designed to reduce time-to-productivity for new hires.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total Funding of **$118M** across multiple rounds, including a $60M Series B in 2022 led by Notable Capital (formerly GGV Capital). [linkedin.com](https://www.linkedin.com/company/workstream-us)
- **Annual Revenue**: Estimated at **$14.3M** (based on LinkedIn data). [linkedin.com](https://www.linkedin.com/company/workstream-us)
- **Notable Investors/Partners**: GGV Capital (Notable Capital), CRV, Basis Set Ventures, Founders Fund (Keith Rabois), BOND (Jay Simons), Coatue, and individual angels like Tony Xu (CEO of DoorDash) and Eric Yuan (CEO of Zoom). [workstream.us](https://www.workstream.us/about)
- **Growth Signals**: Trusted by 46 of the top 50 restaurant brands (e.g., Burger King, Jimmy John's, Taco Bell, Culver's, Papa Johns) across 30,000+ locations. Launched a first-of-its-kind all-in-one payroll solution for the hourly workforce in 2024. [workstream.us](https://www.workstream.us/)

## Competitive Advantages
- **Deep Vertical Focus**: Purpose-built for the restaurant industry, not a generic HR platform. This allows for highly specific features like tip pooling, shift management, and compliance with complex hospitality labor laws.
- **AI-First Approach**: Integrates AI at every layer—from "VoiceAI" for candidate screening and interview scheduling to an AI assistant for payroll error detection—creating significant efficiency gains for managers.
- **High Customer Concentration & Trust**: 46 of the top 50 QSR brands use Workstream, creating a strong network effect and deep domain expertise that is hard for generalist competitors to replicate.
- **All-in-One Platform**: Combines hiring, onboarding, HR compliance, and payroll into a single system, eliminating the need for multiple point solutions for restaurant operators.

## Strategic Focus
- **Product Expansion**: Deepening the all-in-one platform, particularly with the recent launch of their native payroll solution to compete with legacy providers.
- **AI Integration**: Continuing to leverage AI (VoiceAI, AI assistant) to automate manual tasks for hiring, scheduling, and payroll, driving efficiency for customers.
- **Market Penetration**: Expanding beyond their strong QSR base into other hourly-workforce verticals like retail and hospitality.
- **Global Scale**: With offices in the US, Canada, China, and the Philippines, they are building a global team to support a growing international customer base.

## Why Work Here
- **High-Impact Environment**: Workstream is a growth-stage company (191 employees) with a clear market leader position in a massive industry (restaurant tech). Employees have the opportunity to work on problems that directly impact millions of hourly workers. [linkedin.com](https://www.linkedin.com/company/workstream-us)
- **Culture & Values**: The company emphasizes a culture of "Humble and Hungry," "Direct Feedback is a Gift," and "Everyone does Customer Success." They value transparency, trust, and a beginner's mindset. [workstream.us](https://www.workstream.us/careers)
- **Remote/Hybrid Policy**: They have offices in San Francisco, Lehi (Utah), Shanghai, and Vancouver. Roles vary, with many engineering and strategic roles based in Menlo Park and San Francisco, suggesting a hybrid or in-office preference for certain teams. [workstream.us](https://www.workstream.us/careers)
- **Perks & Benefits**: Comprehensive medical, dental, and vision plans; generous mental health support (fully-paid therapy sessions); flexible PTO; paid parental leave; and competitive compensation with equity. [workstream.us](https://www.workstream.us/careers)
- **Team & Growth**: A team of ~191 people with backgrounds from top companies (Google, Yelp, Qualtrics, Zoom) and universities (Stanford, MIT, Harvard). The company is well-funded ($118M) and growing, offering significant ownership and impact. [linkedin.com](https://www.linkedin.com/company/workstream-us)

## Sources
1. [workstream.us](https://www.workstream.us/)
2. [workstream.us](https://www.workstream.us/about)
3. [workstream.us](https://www.workstream.us/careers)
4. [linkedin.com](https://www.linkedin.com/company/workstream-us)
5. [greenhouse.io](https://job-boards.greenhouse.io/workstream/jobs/6006952004)

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