---
title: 'Senior Customer Insights Manager at Axonify'
canonical: 'https://feeny.ai/job/senior-customer-insights-manager-axonify-united-states-7n5256r8yydp'
type: 'job'
last_seen: '2026-09-08'
---

# Senior Customer Insights Manager at Axonify

- **Company:** Axonify
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-06-19
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.gem.com/axonify/am9icG9zdDosnZo76WCfWBIcBAVGEjuS

## Job description

Axonify is the AI-Powered Frontline Enablement Platform that helps organizations close the gap between learning and execution. By unifying learning, execution and insights capabilities, Axonify drives real business impacts for the world’s largest frontline organizations across retail, grocery, healthcare, and financial services.

More than 4 million employees across 160+ countries rely on Axonify today. It’s an exciting time to join as we transform the company and build what’s next.

We’re a team that thinks deeply, moves with intention, and embraces new ideas. We learn quickly, keep a sharp focus on real-world impact, and take meaningful action to drive progress. And we do it as one team, with openness, creativity, and a shared drive to keep pushing what’s possible

## The Role

The Customer Insights Manager serves as Axonify's connection between our customers and the teams that build for them. This role owns and scales the customer feedback lifecycle and structured win/loss program, transforming customer and prospect signals into actionable insights that inform product strategy, roadmap decisions, messaging, and competitive strategy.

Reporting to the Vice President, Marketing, this role partners closely with Product, Sales, and Customer Success throughout the product lifecycle, including early-stage discovery and product development. The Customer Insights Manager brings together feedback from multiple channels and customer segments, identifies product-level themes and opportunities, and ensures customer insights reach the teams and leaders who can act on them.

## What You’ll Build

Product Feedback & Strategic Insights

- Design, build, and continuously evolve scalable processes for collecting, organizing, analyzing, and sharing customer feedback across Axonify’s customer base, product portfolio, and customer journey, including maintaining the feedback loop with customers.
- Engage a diverse range of customer stakeholders, including power users, enterprise clients, and new customers, through interviews, surveys, focus groups, product review sessions, Early Access Programs, beta programs, and other qualitative and quantitative research methods.
- Aggregate and synthesize insights from UserVoice, Gong, Customer Success, Sales, and direct customer research to uncover underlying customer problems, identify patterns across customers, segments, products, and feedback channels, and surface strategic opportunities beyond individual feature requests.
- Partner closely with Product Managers to translate customer evidence into product strategy and decisions, from early-stage discovery through development, roadmap prioritization, and launch.
- Translate insights into clear recommendations and compelling narratives for Product, Marketing, and Leadership; partner with the Marketing team to incorporate the voice of the customer into messaging, campaigns, and content strategies.
- Facilitate cross-functional working sessions and present findings to senior stakeholders to drive alignment, action, and measurable impact from customer insights.
- Influence cross-functional decisions through evidence-based insights and recommendations, balancing customer feedback with broader product and business context.

Win/Loss Analysis

- Design, own, and continuously evolve Axonify’s win/loss program, including interview frameworks, data collection, analysis and reporting.
- Conduct win/loss interviews and analyze patterns to uncover decision drivers, competitive gaps, product opportunities, messaging opportunities, and enablement needs.
- Translate win/loss findings into actionable recommendations and facilitate regular reviews with key stakeholders across Sales, Marketing, and Product.
- Maintain a win/loss repository to track trends over time, by segment, competitor, and deal type.

## What You’ll Bring

- 5+ years of experience in customer insights, Voice of Customer, customer research, product research, or a related field, ideally within a B2B SaaS environment
- Experience designing, building and scaling Voice of Customer and win/loss programs, including conducting structured customer and prospect research Across multiple products, segments or feedback channels.
- Experience partnering closely with Product teams throughout product discovery and development, using customer insights to influence product strategy, roadmap prioritization, and decision-making.
- Familiarity with competitive pricing research methodologies and the ability to synthesize findings into strategic recommendations.
- Excellent communication and storytelling skills, with the ability to translate complex findings into clear recommendations and influence cross-functional and senior stakeholders.
- Strong ability to synthesize large volumes of qualitative and quantitative feedback into product-level themes, underlying customer problems, and actionable strategic recommendations.
- Experience working with user feedback platforms (e.g.UserVoice, Gong) and survey and feedback platforms (e.g. Qualtrics, Medallia, Typeform).
- Strong analytical skills with experience working with data in Excel, Google Sheets, or similar tools.

It's ok if your experience doesn't check every box! If you check off more than a few - great! We’d welcome a chance to get to know what you can bring, how you can add to our culture, and hear your unique story.

Work Location

This role is open to candidates who are located in, and authorized to work in, Canada or the United States.

For our hybrid employees, we embrace a hybrid-flexible work environment. Most days, you choose the location that best supports your work, whether that's your home office or one of our Axonify offices. On Wednesdays, Axonifers within commuting distance come together for Work from Work Wednesdays, a day designed for collaboration, connection, and meaningful in-person moments.

Whether you are working remotely or in a hybrid environment at Axonify, you will have the tools, resources, and support you need to succeed.

## What You’ll Love About Axonify

We offer a comprehensive total rewards package designed to support your wellbeing, growth, and overall success. Here’s what you can expect:

Competitive Compensation: The estimated base salary range for this role is:

- $103,000 CAD - $128,000 CAD - $153,000 CAD for candidates based in Canada
- $119,000 USD - $144,000 USD - $169,000 USD for candidates based in the United States

These ranges reflect growth from building capability in the role to fully excelling over time, with most new hires joining near the midpoint. Actual salaries may vary within the range, or above or below it, based on factors such as experience, skills, location, and business needs.

Comprehensive Health Benefits: Health benefits from day one to support your overall wellbeing. Time Off: 4 weeks of vacation, 7 Life Care Days, and a flexible holiday program to choose the religious, spiritual, and cultural holidays that matter most to you. Wellbeing Support: Wellness Spending Account to support whatever wellbeing looks like for you. Home Workspace Set-Up: Home Office Spending Account so your workspace works for you. Family & Future Support: Parental top-up, New Parent Days, and matched retirement savings for a secure future. Growth & Learning: Professional Development Budget to learn new skills and grow your craft. Community Impact: Paid Volunteer Time to give back to the causes that matter to you.

AI at Axonify

We believe AI should help people do their best work, not replace the human judgment, creativity, and connection that make us who we are. AI is a tool we use to learn fast, elevate our craft, and focus on the work that truly creates impact. That shows up in our hiring process too. We use AI-assisted tools to create a smoother, more organized, and ultimately more human candidate experience. These tools allow our team to spend more time on real conversations and thoughtful decision-making, the things that matter. What AI doesn’t do at Axonify is make hiring decisions. Every decision is made by real people, using real judgment and grounded in our values.

Here’s what that means for you as a candidate:

- Feel free to use AI to support your thinking - not replace it. We use AI to learn and level up, and you can too.
- Be open about how you use AI if asked. Transparency helps us understand your process and how you approach problem-solving.
- Stay authentic. We’re hiring people, not prompts, your ideas, your experiences, and your voice are what matter.

Diversity & Accessibility

We believe our team’s unique experiences, backgrounds, cultures, beliefs, and abilities add richness to our culture and depth to our ideas. Our commitment to diversity and inclusion creates an environment that supports, empowers, and delivers a sense of belonging for all team members. We want to remove any barriers that may limit you from joining Axonify. Email accessibility@axonify.com to let us know how we can support you with reasonable accommodations throughout the candidate journey.

What’s Next?

Apply. Our Talent Acquisition team is committed to providing an outstanding experience throughout your journey with us. Learn more about Axonify at[www.axonify.com/careers](https://www.axonify.com/careers)

## About Axonify

## Company Overview
- **One-liner**: Axonify is an AI-powered frontline enablement platform that combines microlearning, task management, and insights to help large distributed workforces learn, connect, and perform.
- **Entity Type**: Private (Series funding, 8 rounds totaling $35.2M)
- **Headquarters**: Waterloo, Ontario, Canada
- **Founded**: 2011
- **Founders**: Not publicly available in provided sources (assumed co-founders include Carol Leaman as CEO, but not explicitly listed; will state not found)

## Core Business
- Primary industry/industries: Frontline enablement, employee training and engagement, learning and development, HR technology
- Target customers: B2B, primarily large enterprises with distributed frontline workforces (retail, grocery, logistics, financial services, hospitality, healthcare)
- Mission or purpose: To maximize the potential of frontline workforces by closing the gap between learning and execution, enabling every shift to deliver measurable business outcomes.

## Products & Services
- **Immersive Microlearning**: Bite-sized, brain-science-based training with daily intelligent reinforcement to drive knowledge retention.
- **Guided Execution**: Task management that shows employees exactly how to put training into practice every day.
- **Insights & Actions**: Analytics and dashboards that give leaders visibility into performance and enable proactive coaching.
- **Embedded Communication & Feedback**: Two-way communication and feedback tools to keep employees engaged and informed across scale.

All delivered as a unified SaaS platform, accessible on mobile and desktop.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Annual Revenue $54.8M (estimated, based on LinkedIn company data)
- **Total Funding**: $35.2M across 8 rounds (source: LinkedIn)
- **Notable Customers**: Lowe’s, Kroger, Walmart, Citizens Bank, Marriott (source: Great Place to Work, About page)
- **Growth Signals**:  
  - Supports over 4 million frontline workers across 160+ countries and 260+ global customers (source: Careers page)  
  - Industry-leading 83% engagement rate (source: Built In)  
  - Headcount: 184 employees; distributed across Canada, US, Brazil, UK, and Australia (source: LinkedIn)
- **Notable Investors/Partners**: Not publicly listed in provided sources

## Competitive Advantages
- **Brain Science + AI**: Combines neuroscience-based microlearning with AI-driven personalization, resulting in higher retention and engagement than traditional training.
- **Unified Platform**: Integrates learning, communication, task management, and analytics into one daily-use tool, reducing fragmentation.
- **Proven Enterprise Adoption**: Serves some of the world’s largest frontline organizations (retail, grocery, finance, hospitality) with measurable impact on CX, sales, safety, and retention.

## Strategic Focus
- Continuing to expand AI capabilities across the platform (all teams actively use AI tools in workflow – Careers page)
- Deepening presence in key verticals like retail, healthcare, and financial services
- Scaling globally with employees already in 5 countries and customers in 160+ countries
- Driving innovation in frontline enablement – “reinventing the frontline experience” (Careers page)

## Why Work Here
- **Culture**: Certified Great Place to Work® Canada (2024) – 87% of employees say it’s a great place to work vs. 62% at a typical company (source: Great Place to Work)
- **Values-Driven**: Core values of “Think Outside-In”, “Learn & Adapt”, “Take Action”, “One Team” – with real celebration and recognition (250 recognition pins sent per month)
- **Work Model**: Hybrid/remote flexibility; HQ in Waterloo, ON with offices in Toronto and distributed team across Canada, US, Brazil, UK, Australia (source: Built In, Careers page). Some roles listed as “In-Office or Remote”.
- **Perks & Benefits**: Company equity, performance bonuses, diversity-based Employee Resource Groups, healthcare benefits, job training and talent development (source: Built In)
- **Impact**: Employees see direct impact on millions of frontline workers and top global brands; every role connected to measurable outcomes

## Sources
1. [Axonify Careers page](https://axonify.com/careers/)
2. [Axonify LinkedIn company page](https://linkedin.com/company/axonify)
3. [Axonify About page](https://axonify.com/about/)
4. [Great Place to Work Canada - Axonify](https://www.greatplacetowork.ca/en/certified-company/z4870188000001311389)
5. [Built In - Axonify Company Profile](https://builtin.com/company/axonify)

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