---
title: 'Senior Customer Onboarding Manager at Foley'
canonical: 'https://feeny.ai/job/senior-customer-onboarding-manager-foley-united-states-vewee5kabp0r'
type: 'job'
last_seen: '2026-09-08'
---

# Senior Customer Onboarding Manager at Foley

- **Company:** Foley
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-28
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.ashbyhq.com/foley/fed6bd6a-f753-4ce6-a225-5b3bdbd70f3d

## Job description

We are seeking a Senior Customer Onboarding Manager to own and lead the onboarding experience for Foley's high-value clients. This role will focus on ensuring that our largest and most complex customers achieve value quickly and efficiently from Foley's platform. The Senior Manager will be responsible for designing scalable processes, building strong executive-level relationships, and driving alignment across internal stakeholders to deliver a world-class onboarding journey.

This is a highly visible, strategic role that requires a balance of project management, client advocacy, process optimization, and leadership.

## WHAT YOU'LL DO

- Own Upper Strategic Onboardings: Serve as the primary point of contact and trusted advisor during the onboarding phase for high-value clients.
- Strategic Program Leadership: Develop tailored onboarding plans that account for complex integrations, custom workflows, multi-stakeholder engagement, and change management.
- Executive Stakeholder Management: Build strong, multi-threaded relationships with senior customer contacts to ensure alignment on business goals, KPIs, and success criteria.
- Cross-Functional Collaboration: Partner with Sales, Product, Support, and Customer Success to ensure a seamless transition from sales to success.
- Process Optimization: Design, refine, and scale onboarding frameworks that support both white-glove service for Enterprise and repeatable processes for mid-market customers.
- Risk Management: Proactively identify and mitigate risks that could delay or impact time-to-value.
- Metrics & Reporting: Track and report on onboarding KPIs (time-to-value, adoption, NPS/CSAT, implementation timelines) and use insights to drive continuous improvement.
- Mentorship & Leadership: Provide guidance to onboarding team members and help elevate best practices across the organization.

## WHO YOU ARE

- 5-8+ years of experience in Customer Success, Onboarding, Implementation, or Program Management within a SaaS or Technology company.
- Proven track record managing Enterprise-level client onboarding with complex technical and operational requirements.
- Exceptional project management skills with the ability to manage multiple large-scale implementations simultaneously.
- Strong executive presence and ability to influence senior stakeholders both internally and externally.
- Excellent communication, problem-solving, and relationship-building skills.
- Experience building or improving onboarding frameworks, playbooks, or methodologies.
- Openness to leveraging AI in daily work (Experience with LLMs and/or Generative AI is a plus)
- Familiarity with tools such as Salesforce, Planhat, or other CS/implementation platforms is a plus.
- Familiarity with Department of Transportation or Fair Credit Reporting Act regulations is a plus.

Location: This role is primarily remote (US based) and will work in primarily EST hours, with the expectation of occasional visits to our offices for team collaboration, training, or company events.

## ABOUT US

At Foley, we’re reimagining how safety-sensitive industries hire, stay compliant, and manage risk. We’ve evolved into a modern SaaS company with an all-in-one, AI-ready platform that helps transportation, construction, distribution, and utility businesses operate faster, smarter, and safer.

As we continue to grow, we’re looking for curious, strategic thinkers who thrive in complexity, are motivated by making an impact, and want to join a team that’s passionate about building great products and supporting customers. Our core values — Teammateship, Grit, and Innovation — guide everything we do. Whether we’re collaborating internally or helping customers, we approach every challenge with optimism, humor, and a shared commitment to success.

## Benefits

Foley offers a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) with company match, paid time off and holidays, wellness programs, and an employee assistance program.

## Equal Employment Opportunity

Foley is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other legally protected characteristic.

Reasonable Accommodations If you require a reasonable accommodation during the application or interview process, please contact us at careers@foley.io

Employment Status Employment with Foley is on an at-will basis. Nothing in this job posting or in future communications should be construed as a contract of employment.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Privacy Policy: Please see our Applicant Privacy Policy https://www.foley.io/applicant-privacy-notice for more information on how Foley processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

## About Foley

## Company Overview
- **One-liner**: Foley provides an all-in-one SaaS platform for hiring, background checks, and DOT compliance, primarily serving safety-sensitive industries like transportation and construction.
- **Entity Type**: Private (bootstrapped/services heritage)
- **Headquarters**: Hartford, Connecticut, United States
- **Founded**: 1992
- **Founders**: Not publicly available (company evolved from a services provider into a software company)

## Core Business
- Primary industry/industries: DOT Compliance, Transportation Risk Management, Employee Screening, HR Tech
- Target customers: B2B, focusing on fleet and safety managers, HR teams, and owner-operators in transportation, construction, manufacturing, agriculture, utilities, and other safety-sensitive industries. Serves companies with 5 to 500+ drivers.
- Mission or purpose statement: "Get you to Green—clear records, confident audits, and lower risk, powered by smarter data and relentless innovation." [foley.io](https://www.foley.io/)

## Products & Services
For each major offering:
- **Foley Platform (All-in-One)**: An AI-ready SaaS platform that integrates hiring, onboarding, and DOT compliance into a single system. It includes modules for background checks, drug & alcohol testing, FMCSA Clearinghouse management, MVR monitoring, CSA monitoring, and driver qualification file management.
- **Foley Navigator AI**: A built-in AI guide that provides quick clarity on compliance questions, recommended actions, and documentation steps, acting as an expert assistant without requiring training or support. [foley.io](https://www.foley.io/)
- **Apply by License**: A feature allowing applicants to start the hiring process simply by taking a photo of their license, enabling instant pre-screening of qualified drivers.
- **Audit Risk Monitor**: A tool that monitors safety data and flags changes that could increase the risk of an FMCSA review.
- **Compliance Score**: A proprietary, real-time risk scoring system paired with FMCSA data and peer benchmarking to give a clear, all-in-one view of compliance risk. [foley.io](https://www.foley.io/articles/foley-launches-reimagined-compliance-platform-to-help-fleets-save-time-stay-audit-ready-and-hire-smarter)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (Private company)
- **Key Metric**: Total Funding: Not publicly available (bootstrapped/services heritage). Estimated Revenue: $25M to $100M (USD) per Indeed company data. [indeed.com](https://www.indeed.com/cmp/Foley-5)
- **Notable Investors/Partners**: Not publicly available. The company is "Trusted by over 50,000 companies." [foley.io](https://www.foley.io/)
- **Growth Signals**: Headcount of 210 employees (+21.8% YoY growth). [linkedin.com](https://www.linkedin.com/company/foley) Launched a completely reimagined AI-ready platform in September 2025. [foley.io](https://www.foley.io/articles/foley-launches-reimagined-compliance-platform-to-help-fleets-save-time-stay-audit-ready-and-hire-smarter) Active job postings for Staff Data Engineer, Applied AI Engineer, and Senior Software Engineer, Backend, indicating a strong push into AI and engineering. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/foley)

## Competitive Advantages
- **Deep Domain Expertise**: 30+ year legacy as a trusted services provider and TPA (Third-Party Administrator) for DOT compliance, paired with modern SaaS innovation. [foley.io](https://www.foley.io/)
- **Integrated All-in-One Platform**: Uniquely combines hiring, screening, and compliance monitoring in one system, solving the "paperwork drowning" problem for fleet managers.
- **AI-Ready Innovation**: The Foley Navigator AI and proprietary Compliance Score provide a differentiated, data-driven approach to risk mitigation, moving beyond simple checklists.
- **Trusted Scale**: Trusted by over 50,000 companies, demonstrating strong market validation and network effects. [foley.io](https://www.foley.io/)

## Strategic Focus
- **Product-Led Growth**: Transitioning from a services provider to a leading-edge SaaS platform, with a major platform relaunch in 2025. [foley.io](https://www.foley.io/articles/foley-launches-reimagined-compliance-platform-to-help-fleets-save-time-stay-audit-ready-and-hire-smarter)
- **AI & Automation**: Deep investment in AI (Navigator, Compliance Score) to automate compliance tasks and provide predictive insights.
- **Full Workforce Coverage**: Expanding beyond just CDL drivers to support non-regulated employees and Drug-Free Workplace programs across various safety-sensitive industries.
- **Customer Experience**: Focus on mobile-friendly design, smart alerts, and modular packaging (Essentials, Professional, Power) to serve diverse customer needs.

## Why Work Here
- **Growth Trajectory**: The company is in a high-growth phase (+21.8% YoY headcount growth) and is actively investing in its engineering and AI teams, offering significant career growth opportunities. [linkedin.com](https://www.linkedin.com/company/foley)
- **Innovation Culture**: Foley is at the forefront of modernizing a critical, regulated industry with AI, making it an exciting place for engineers and data scientists to solve real-world problems.
- **Stability & Legacy**: With a 30+ year history and a trusted reputation, Foley offers the stability of an established company combined with the dynamism of a tech startup.
- **Compensation**: Active job postings list salaries like $180,000 - $210,000 a year for roles like Small Market Growth Director, indicating competitive pay for key roles. [indeed.com](https://www.indeed.com/cmp/Foley-5)
- **Work Environment**: Based on job postings, roles are available in Hartford, CT and Boston, MA. The company culture emphasizes "optimistic and motivated workers dedicated to providing the best possible service." [indeed.com](https://www.indeed.com/cmp/Foley-5) The tech stack and AI focus suggest a modern, data-driven engineering culture.

## Sources
1. [foley.io](https://www.foley.io/)
2. [linkedin.com](https://www.linkedin.com/company/foley)
3. [indeed.com](https://www.indeed.com/cmp/Foley-5)
4. [foley.io - Platform Launch Article](https://www.foley.io/articles/foley-launches-reimagined-compliance-platform-to-help-fleets-save-time-stay-audit-ready-and-hire-smarter)
5. [foley.io - Products Page](https://www.foley.io/products/)
6. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/foley)

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