---
title: 'Senior Customer Reliability Engineer, Infrastructure - Hyderabad, India at Astronomer'
canonical: 'https://feeny.ai/job/senior-customer-reliability-engineer-infrastructure-hyderabad-india-astronomer-d7xvsbk3bj61'
type: 'job'
last_seen: '2026-09-04'
---

# Senior Customer Reliability Engineer, Infrastructure - Hyderabad, India at Astronomer

- **Company:** Astronomer
- **Location:** Hyderabad, India
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-04
- **Apply:** https://jobs.ashbyhq.com/astronomer/193740e4-593e-4fef-adf1-b6def7b7765a

## Job description

Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®. Astro accelerates building reliable data products that unlock insights, unleash AI value, and powers data-driven applications. Trusted by more than 800 of the world's leading enterprises, Astronomer lets businesses do more with their data. To learn more, visit www.astronomer.io http://www.astronomer.io.

## ABOUT THIS ROLE:

The Astronomer Customer Reliability Engineering (CRE) team is responsible for the success of our customers' usage of our managed Airflow service.

The CRE are responsible for operating, monitoring, and maintaining the platform to ensure availability, predictability, and reliable operations.

As an infrastructure specialist within the team, you will focus on the reliability of the underlying cloud infrastructure and Kubernetes clusters. This entails responding to incidents either raised by a customer, or from our monitoring system and then taking further steps to ensure problems are permanently resolved or monitored. As owners of the observability platform, CRE has unlimited potential to improve the reliability of the product and deliver the best possible outcome for our customers.

This role is directly customer-facing and gives exposure to very diverse problems and requirements. The CRE get the opportunity to interface with customers from a variety of industries across different cloud providers, and all with different expectations. Your contributions will directly impact customers' success with using the Astronomer products, and you will be able to help make meaningful improvements to the customer experience.

Hybrid Work Model: For this role, you will embrace a flexible hybrid work model, working at least 3 days per week at our Office in Hyderabad while delivering a seamless experience that is digitally and physically connected.

## WHAT YOU GET TO DO:

- Provide solutions to customers to make them successful using our products.
- Troubleshoot Customer environments and engage in active triaging with customers
- Provide feedback to the product development teams on customer needs and pain points.
- Build out our monitoring and alerting systems.
- Build and maintain automation to ensure daily operational tasks are handled as efficiently as possible.
- Help direct the architecture of the products and contribute where possible.
- Own the customer experience, working directly with customers to prioritize and solve issues, meet SLAs, and provide “white glove” guidance on the path to production.
- Participate remotely within a fully distributed team.
- Enhance and Enrich customer documentation
- Work on a modern, sophisticated, cloud-native product that customers use to connect to dozens of other systems.
- Help maintain 24x7 coverage through a specified 6-hour pager period during your work day.
- Participate in paid on-call rotation for weekend coverage.

WHAT YOU BRING TO THE ROLE:

- 5+ years of experience, preferably with large, complex cloud infrastructures operating at scale
- 3+ years of experience with Kubernetes
- Experience managing a Production  distributed system with at least one major cloud provider (one or all: AWS, GCP, Azure)
- Strong Network Experience with one of the major Clouds
- Strong Linux experience
- Knowledge of how to operate and monitor issues for distributed systems
- Experience with Observability tools
- Previous experience in handling customers issues (internal and external)
- Strong Communication Skills
- DevOps or CI/CD experience
- Python scripting
- Good troubleshooting Skills

## BONUS POINTS IF YOU HAVE:

- Experience as a Site Reliability Engineer
- Worked with Kubernetes Custom Resources
- Depth of knowledge with Azure
- Airflow/Big Data Orchestration experience
- IaC experience

#LI-Fulltime

#LI-Hybrid

At Astronomer, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

## About Astronomer

## Company Overview
- **One-liner**: Astronomer provides the leading enterprise platform for Apache Airflow, enabling organizations to build, run, and observe mission-critical data pipelines for analytics, AI, and agentic workflows.
- **Entity Type**: Private (funded, Series C)
- **Headquarters**: New York, New York, United States (global team across 4 continents, 20+ countries)
- **Founded**: 2018
- **Founders**: Not publicly listed on primary sources (founded by a team of Airflow experts)

## Core Business
- **Primary Industry/Industries**: Data infrastructure, data orchestration, AI infrastructure
- **Target Customers**: B2B, Enterprise (Fortune 500 companies including Visa, Datadog, American Express, Expedia; 900+ enterprises total)
- **Mission/Purpose**: To build the infrastructure layer that powers the agentic era, making production-grade data orchestration scalable and observable for the world's leading enterprises.

## Products & Services
- **Astro (The Astro Platform)**: A unified enterprise platform for Apache Airflow. Includes a hardened runtime, an agent-based executor (Astro Executor), and an optimization layer for managing health and resources across any major cloud. Features include zero-downtime upgrades, deployments as code (GitOps), native data observability, and AI-powered root cause analysis.
- **Otto**: An AI agent built specifically for Apache Airflow. It writes DAGs, investigates failures, plans upgrades, and learns from a team's private memory and Astronomer's proprietary expertise.
- **Astro CLI & Astro IDE**: Tools for local and remote development, allowing teams to run Airflow locally or develop in a browser with no setup overhead.
- **Astronomer's Open Source Stewardship**: The company is the commercial steward of Apache Airflow, with 10 PMC members on staff and having driven every Airflow release since 2018.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (Private company)
- **Key Metric**: Total Funding of $379.5M across 17 rounds; Annual Revenue of $35.0M (estimated by third-party data).
- **Notable Investors/Partners**: Investors include Insight Partners, Redpoint, and others (specific lead investors for Series C not detailed in search results). Key customers include Visa, Datadog, American Express, and Expedia.
- **Growth Signals**: 900+ enterprise customers; 80K+ organizations use Apache Airflow globally; headcount grew +1181.9% year-over-year to 445 employees; 30M+ monthly downloads of Airflow; 22 open roles as of the search date.

## Competitive Advantages
- **Deep Airflow Expertise**: Astronomer is the commercial steward of Apache Airflow, with 10 PMC members and a history of driving every major release since 2018. This gives them unparalleled insight and influence over the core technology.
- **Purpose-Built for Enterprise**: Astro is the only platform built specifically for Airflow at scale, offering features like zero-downtime upgrades, a hardened runtime, and an agent-based executor that handles higher concurrency and automatic failure recovery.
- **AI-Native Orchestration**: Their product Otto is the only AI agent built for Airflow, and their infrastructure is designed to support production-grade AI and agentic workflows, not just data pipelines.
- **Native Observability**: Integrated data observability, task-level lineage, and AI-powered root cause analysis eliminate the need for separate monitoring tools.

## Strategic Focus
- **Agentic Era Infrastructure**: Astronomer is pivoting to become the "orchestration layer for the agentic era," believing that every AI initiative depends on reliable data pipelines. They are building the context layer that allows enterprises to run agentic AI in production.
- **Continued Airflow Innovation**: They remain committed to advancing Apache Airflow as the industry standard for orchestration, while simultaneously building proprietary features (like Otto) on top.
- **Global Expansion & Hiring**: With a globally distributed team and 22 open roles, they are aggressively hiring across engineering, sales, and GTM to capture the growing demand for AI-driven data orchestration.

## Why Work Here
- **High-Impact Work**: "Every Fortune 500 AI initiative, every real-time analytics platform, every decision-making system that matters — it all starts with pipelines." Employees work on infrastructure that powers the world's most critical data and AI systems.
- **Open Source Leadership**: As stewards of Apache Airflow, engineers contribute to a project used by millions of developers and 80K+ organizations.
- **Collaborative Culture**: "Engineering, product, sales, marketing, and customer success operate as one team. Handoff culture doesn't exist here." The company emphasizes collaboration without politics.
- **Work Environment**: HQ in NYC with offices globally. Some roles are in-office, others are flexible. The team is distributed across 4 continents and 20+ countries.
- **Perks**: Top-tier health coverage (little to no cost), unlimited PTO (with a stated culture of actually using it), generous parental leave, annual wellness day off, wellness programs, and disability/life insurance.
- **Engineering Culture**: The engineering team focuses on reliability, iterative shipping, and writing about hard problems. They build infrastructure, tooling, and platform features for production-grade data orchestration.

## Sources
1. [astronomer.io](https://www.astronomer.io/)
2. [astronomer.io/about-us](https://www.astronomer.io/about-us/)
3. [astronomer.io/careers](https://www.astronomer.io/careers/)
4. [linkedin.com/company/astronomer](https://www.linkedin.com/company/astronomer)
5. [jobs.ashbyhq.com/astronomer](https://jobs.ashbyhq.com/astronomer)

## Other roles at Astronomer

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- [Sales Development Representative (London - hybrid)](https://feeny.ai/job/sales-development-representative-london-hybrid-astronomer-london-rqbskw7zx961) — London, United Kingdom
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