--- title: 'Senior Customer Service Representative at Hasbro' canonical: 'https://feeny.ai/job/senior-customer-service-representative-hasbro-australia-3gstk8207cqm' type: 'job' last_seen: '2026-09-09' --- # Senior Customer Service Representative at Hasbro - **Company:** Hasbro - **Location:** Australia - **Posted:** 2026-09-03 - **Last confirmed live:** 2026-09-09 - **Apply:** https://job-boards.greenhouse.io/hasbro/jobs/4388041009 ## Job description We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. Senior Customer Service Representative - Macquarie Park, NSW, Australia Create joy and community through the magic of play. ## About the Role At Hasbro, we're passionate about bringing people together through storytelling, imagination and play. As a leading Games, IP and Toy company, our iconic brands connect millions of fans around the world every day. We're looking for an experienced Senior Customer Service Representative to join our Australia team. This is an exciting opportunity for someone who enjoys solving problems, building trusted relationships, working across teams and driving continuous improvement. You'll be at the heart of our customer experience, partnering with customers and colleagues to support seamless order management, exceptional service delivery and operational excellence. You'll also have the opportunity to use data and insights, influence improvements and build your career within a global organisation. ## What You'll Do - Deliver exceptional service and support across order management, product enquiries and issue resolution. - Manage customer orders accurately and efficiently, partnering with internal teams to support timely delivery. - Take ownership of complex enquiries, complaints and escalations through to resolution. - Build strong relationships with customers and cross-functional partners across Sales, Supply Chain, Logistics, Marketing and Finance. - Monitor customer service performance and identify opportunities to improve processes and the customer experience. - Analyse customer and operational data, translating trends and risks into practical recommendations. - Maintain accurate records of customer interactions, orders and resolutions within internal systems. - Share knowledge and best practice, supporting a culture of collaboration and continuous improvement. ## What You'll Bring Essential - Significant experience in customer service, customer operations, order management or a similarly customer-focused environment. - Demonstrated ability to manage complex enquiries and resolve issues effectively. - Strong analytical skills, with the ability to interpret information and identify meaningful insights. - Excellent communication and relationship-building skills. - Strong attention to detail and a proactive, solutions-focused approach. - Ability to manage competing priorities accurately in a fast-paced environment. - Proficiency with Microsoft Excel and customer service or enterprise resource planning systems. ## Preferred - Experience with SAP or a comparable enterprise resource planning platform. - Experience using Power BI or another reporting and data visualisation tool. - Experience within consumer products, retail, supply chain or a related environment. - Exposure to process improvement or continuous improvement initiatives. Why Join Hasbro? - Work with talented teams, iconic brands and innovative products that inspire play around the world. - Gain exposure to a broad range of commercial and operational functions. - Develop your career within a collaborative global organisation. - Contribute ideas, influence improvements and make a meaningful impact. - Join a culture driven by creativity, curiosity and continuous learning. Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include: - Health & Wellness - Time Off to Recharge - Financial Well-being - Life & Family Support - Volunteer and Community Initiatives - Learning & Development - Exclusive Perks Please review our [Applicant Privacy Notice](https://nam11.safelinks.protection.outlook.com/?url=http%3A%2F%2Fdocs.hasbro.com%2Fprivacy%2Fjob-applicant&data=05%7C02%7CMaria.Hughes%40wizards.com%7C73f450b2476e4441be3308dec7006d14%7C701edd3ec7a84789b1ce8a243620d68f%7C0%7C0%7C639167001791388387%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=QzsYnPcynaB0OC2yYMSHab2TyW8jOlZQWyr87FBwDt8%3D&reserved=0) to learn how we collect, use, and protect your personal information in connection with the application process. ## About Hasbro ## Company Overview - **One-liner**: Hasbro is a leading game, intellectual property, and toy company that delivers play experiences through physical and digital games, toys, licensed products, and entertainment. - **Entity Type**: Public (NYSE: HAS) - **Headquarters**: Pawtucket, Rhode Island, USA - **Founded**: 1923 (incorporated in 1926) - **Founders**: Henry Hassenfeld, Hillel Hassenfeld ## Core Business - **Primary Industries**: Toys, Games, Intellectual Property (IP) Licensing, Digital Gaming, Entertainment - **Target Customers**: B2C (kids, families, fans of all ages); B2B (retail partners, licensors, entertainment studios) - **Mission Statement**: "Create joy and community through the magic of play." ## Products & Services - **MAGIC: THE GATHERING**: Collectible card game and digital platform (Magic: The Gathering Arena) — both physical and digital. - **DUNGEONS & DRAGONS**: Tabletop roleplaying game with digital tools (D&D Beyond). - **MONOPOLY & HASBRO GAMES**: Classic board games and family game night staples. - **NERF**: Blaster toys and active play products. - **TRANSFORMERS**: Action figures, media franchise, and licensed merchandise. - **PLAY-DOH**: Modeling compound and creative play sets. - **PEPPA PIG**: Preschool toy line and media brand. - **BEYBLADE**: Spinning top toys and competitive play system. - **Hasbro Pulse & Secret Lair**: Direct-to-consumer platforms for exclusive collectibles and fan-focused drops. - **Digital Licensing**: Partnerships for mobile games like *Monopoly Go!* (Scopely) and other video game adaptations. ## Market Standing - **Valuation/Market Cap**: Not disclosed in provided sources – check financial sites for current market cap. - **Key Metric**: Annual revenue of $5.0 billion (FY 2023); record performance in Wizards of the Coast segment in FY 2025. - **Notable Partners**: Scopely (*Monopoly Go!*), Marvel, and other major IP licensors. - **Growth Signals**: Record year for MAGIC: THE GATHERING (Final Fantasy set was best-selling of all time); operational excellence program delivered ~$800M in gross cost savings; continued expansion in digital licensing and aging-up consumer strategy. ## Competitive Advantages - **Iconic Brand Portfolio**: Owns and controls deeply loved brands like MAGIC, D&D, MONOPOLY, NERF, TRANSFORMERS, PLAY-DOH, and PEPPA PIG – spanning multiple generations and play categories. - **Franchise-First Approach**: Unlocks value across physical toys, digital games, licensed consumer products, location-based entertainment, film, and TV. - **Wizards of the Coast**: High-margin, high-growth segment with dedicated fan communities and recurring digital revenue (Magic: The Gathering Arena, D&D Beyond). - **100+ Year Legacy**: Deep retail relationships, supply chain excellence, and trusted brand equity worldwide. - **Diversified Revenue Streams**: Balanced between owned brands, partner brands, direct-to-consumer, and licensing – reducing reliance on any single product category. ## Strategic Focus - **"Playing to Win" Strategy** (launched 2025): - **Anytime is Playtime**: Expand play occasions and distribution points. - **Aging Up**: Target consumers aged 13+ who are gaining purchase share. - **Everyone Plays**: Capture new demographics and under-indexed markets. - **Digital and Direct**: Invest in video games, digital technology, and direct-to-consumer channels. - **Partner Scale**: Leverage partners’ investments to extend brand reach. - **Operational Excellence**: Ongoing cost-savings program targeting $1.0 billion in gross savings; process modernization across IT, supply chain, and HR. - **AI & Emerging Tech**: Embracing AI-enabled entertainment and product innovation. - **Sustainability & CSR**: Recognized as a JUST Capital Industry Leader (2025), 100 Best Corporate Citizens (3BL Media), and Civic 50 honoree. ## Why Work Here - **Culture**: Creative, innovative, and inclusive – described as "legendary play starts with bold ideas." Emphasis on curiosity, lifelong learning, and "playing with purpose." - **Work-Life Balance**: Half-day Fridays all year round; generous paid vacation and holidays. - **Benefits**: - Medical, Dental, and Prescription coverage - Health Savings Account (HSA) - Retirement Savings Plan with generous company match and annual company contribution - Paid Parental Leave - Tuition Reimbursement - Life, Accident, and Disability Insurance - Pet Insurance and Identity Theft Protection - Onsite Fitness Center (at headquarters) - Learning & Development opportunities, clear goal-setting - **Remote/Hybrid Policy**: Flexible work arrangements are part of the total rewards package (exact policy not detailed in provided sources; likely hybrid for most roles). - **Global Presence**: Offices in Pawtucket (HQ), Providence, Los Angeles, Miami, Renton (Wizards of the Coast), plus 40+ countries – opportunities for domestic and international mobility. - **Early Career**: Robust student programs and internship opportunities to shape the next generation of talent. - **Impact**: Work on beloved brands that create joy and community; CSR programs embedded in the business. ## Sources 1. [Hasbro About Page (Corporate)](https://jobs.hasbro.com/content/About-Hasbro/) 2. [Hasbro 10-K FY2025 (SEC Filing)](https://newsroom.hasbro.com/static-files/30601d9c-1e19-47af-a62e-0de43d437ba9) 3. [Hasbro 2025 Corporate Fact Sheet](https://assets-us-01.kc-usercontent.com/500e0a65-283d-00ef-33b2-7f1f20488fe2/d66b7984-a04c-4f8c-aa86-d1c7854654aa/2025%20Corp%20Fact%20Sheet%2002.17.2025.pdf) 4. [Hasbro Careers Page](https://jobs.hasbro.com/) 5. 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