---
title: 'Senior Customer Service Representative at VIXXO'
canonical: 'https://feeny.ai/job/senior-customer-service-representative-vixxo-dallas-6vah0z543h7v'
type: 'job'
last_seen: '2026-09-09'
---

# Senior Customer Service Representative at VIXXO

- **Company:** VIXXO
- **Location:** Dallas, TX
- **Posted:** 2026-08-24
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/vixxo/jobs/8742761002

## Job description

Vixxo is seeking a full-time, Senior Customer Support Representative to be based in Dallas, TX.

## THE ROLE

The Senior Customer Service representative is the liaison between the customer and Vixxo, demonstrating in every interaction that they have a thorough understanding of the client’s facility and asset management needs. This role is an exciting starting point for building a career within Vixxo.

## WHO WILL LOVE THIS JOB

- A process-oriented helper: you complete tasks carefully according to guidelines while also expressing empathy to unique situations
- A collaborative teammate: you enjoy working with others and utilizing strong partnerships (internal and external) to achieve the best outcome
- A driver: you always close the loop on communication and activities and customers know they can rely on you to follow up

## TOP 3 RESPONSBILITIES

- Receives and responds to service requests via email or phone and proactively manages the preventive maintenance process from documenting all interactions with customers and service contractors through proactively following up to ensure work is completed
- Build rapport with service contractors and customers within your assigned geography in order to fully understand and achieve customer goals and meet service level agreement requirements
- Provide effective and proactive communication to the customer regarding the status of services, time estimations and cost.

## QUALIFICATIONS

- Minimum of 1-year experience providing excellent customer service
- Working knowledge of Microsoft Office products including Word, Outlook, and Excel; Siebel experience a plus
- Experience with facilities maintenance is a plus.

## WHY VIXXO

Vixxo wants your ambition, your experience, your talent, and what makes you unique. We may have a place for you on one of our many teams, all dedicated to facilities management for some of your favorite retail, grocery, restaurant and convenience market brands.

Just like you would, we hold ourselves accountable for growing the company and meeting aggressive goals. We also work equally as hard at growing our corporate culture, which includes Vixxo’s commitment to diversity and the fact great minds think differently.

## About VIXXO

## Company Overview
- **One-liner**: Vixxo provides technology-enabled facilities management services for multi-site businesses, managing maintenance, repairs, and capital projects through a large network of vetted service providers.
- **Entity Type**: Private (no disclosed funding stage)
- **Headquarters**: Scottsdale, Arizona, USA (also offices in Hartford, Chicago, Oakbrook Terrace, Bloomfield, Farmers Branch, Dallas) [[builtin.com](https://builtin.com/company/vixxo) [[vixxo.com](https://www.vixxo.com/about-us/overview)]]
- **Founded**: Not publicly available (the company draws on over 45 years of industry experience, with the current entity expanding through the 2024 acquisition of Cushman & Wakefield Facilities Solutions) [[vixxo.com](https://www.vixxo.com/about-us/overview)]]
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Facilities Management (FM)
- **Target customers**: B2B – retail, restaurant, grocery, and convenience store chains; multi-site enterprises across the U.S. and Canada [[vixxo.com](https://www.vixxo.com/)]
- **Mission / purpose**: "Spend less. Stress less. One work order at a time." – help organizations reduce costs, improve transparency, and simplify facility operations [[vixxo.com](https://www.vixxo.com/about-us/overview)]

## Products & Services
- **Proprietary Cost Management Platform**: A technology platform that provides real-time pricing transparency, eliminates hidden fees, and uses AI-driven insights for smarter facility decisions. [[vixxo.com](https://www.vixxo.com/about-us/overview)]
- **Virtual Technician Assistant**: An innovative AI tool that offers real-time guidance, troubleshooting, and feedback to technicians, helping diagnose and repair equipment faster. [[builtin.com](https://builtin.com/company/vixxo)]
- **Facility Management Services**: Full-service management of work orders (3.75 million+ annually), including HVAC-R, food service & beverage, electrical, plumbing, and more, via a network of 150,000+ vetted service providers. [[vixxo.com](https://www.vixxo.com/)]
- **Capital Project Services**: Project management for over 100,000 capital projects, covering renovation, retrofit, and new equipment installation. [[builtin.com](https://builtin.com/company/vixxo)]

## Market Standing
- **Valuation / Market Cap**: Not disclosed
- **Key Metric**: Handles 3.75+ million work orders annually across 125,000+ locations, managing 3+ million assets with 150,000+ service providers [[vixxo.com](https://www.vixxo.com/)][[builtin.com](https://builtin.com/company/vixxo)]
- **Notable Investors / Partners**: Not publicly listed; key event: acquired Cushman & Wakefield Facilities Solutions (formerly QSI) in 2024, expanding national reach [[vixxo.com](https://www.vixxo.com/about-us/overview)]
- **Growth Signals**: Headcount of ~1,085 employees [[builtin.com](https://builtin.com/company/vixxo)]; serves 40+ specialized trades; completed 100,000+ capital projects; increased service capabilities through the 2024 acquisition.

## Competitive Advantages
- **Technology moat**: Proprietary AI-driven platform that eliminates hidden fees and provides real-time pricing transparency – a differentiator in an industry often opaque with costs [[vixxo.com](https://www.vixxo.com/about-us/overview)]
- **Scale and experience**: 45+ years of combined industry experience, 150,000+ vetted providers, and the ability to manage 3.75 million work orders annually across major national brands [[vixxo.com](https://www.vixxo.com/)]
- **First-mover in AI**: Developed the industry’s first virtual technician assistant, reducing downtime and repair costs [[builtin.com](https://builtin.com/company/vixxo)]

## Strategic Focus
- **Technology-led transformation**: Continuing to invest in AI and data analytics to further automate and streamline facilities management, improving speed and transparency for clients [[vixxo.com](https://www.vixxo.com/about-us/overview)]
- **National expansion**: Leveraging the 2024 acquisition to deepen coverage across the U.S. and Canada, especially in convenience, grocery, and restaurant verticals [[vixxo.com](https://www.vixxo.com/about-us/overview)]
- **Customer-centric innovation**: Prioritizing "spend less, stress less" by eliminating surprise costs and delivering proactive maintenance insights [[vixxo.com](https://www.vixxo.com/)]

## Why Work Here
- **Culture**: Emphasizes a "small-business feel" despite serving Fortune 500 clients – employees are recognized by name, not just as numbers. Core values include "Win Together," "Own the Solution," "Wow the Customer," and "Value Differences." [[vixxo.com](https://www.vixxo.com/about-us/careers)]
- **Diversity & Inclusion**: Intentional focus on hiring and developing diverse teams; "Value Differences" is a stated core value and viewed as a competitive advantage [[vixxo.com](https://www.vixxo.com/about-us/careers)]
- **Work Arrangement**: Offers a remote work program; Built In notes "Typical time-on-site: None" and the careers page references "50/50 Remote Work," suggesting a hybrid or flexible model [[builtin.com](https://builtin.com/company/vixxo)][[vixxo.com](https://www.vixxo.com/about-us/careers)]
- **Benefits**: Comprehensive package including medical, dental, vision, LTD/STD, life, pet insurance, 401K, FSA, generous PTO (including paid holidays and volunteer time), family/childcare benefits, and performance bonuses. [[vixxo.com](https://www.vixxo.com/about-us/careers)][[builtin.com](https://builtin.com/company/vixxo)]
- **Engineering / Tech Culture**: Opportunity to work on AI-driven tools and a proprietary platform that directly impacts major national brands. Leadership model encourages every associate to act as a "leader and owner." [[vixxo.com](https://www.vixxo.com/about-us/careers)]

## Sources
1. [vixxo.com](https://www.vixxo.com/about-us/overview) – About Us, company overview, history, mission
2. [vixxo.com](https://www.vixxo.com/) – Homepage with service provider stats and industry verticals
3. [vixxo.com](https://www.vixxo.com/about-us/careers) – Careers page with culture, values, benefits, remote work policy
4. [builtin.com](https://builtin.com/company/vixxo) – Built In company profile with employee count, perks, office locations, and product details
5. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/vixxo) – Active job listings (28 roles as of search date)

## Other roles at VIXXO

- [Operational Billing Specialist](https://feeny.ai/job/operational-billing-specialist-vixxo-dallas-y3bb15a0edha) — Dallas, TX
- [Sourcing Coordinator (Vendor Sourcing)](https://feeny.ai/job/sourcing-coordinator-vendor-sourcing-vixxo-colwich-kansas-rrs8nxw7yqqf) — Colwich Kansas, United States
- [Inventory Control Specialist - Dallas, TX](https://feeny.ai/job/inventory-control-specialist-dallas-tx-vixxo-work-home-q6dbejrm6f0x) — Work @ Home, United States
- [Equipment Technician | Orlando, FL](https://feeny.ai/job/equipment-technician-orlando-fl-vixxo-work-home-vmapyxnqkdnk) — Work @ Home, United States
- [Equipment Technician | Sarasota, FL](https://feeny.ai/job/equipment-technician-sarasota-fl-vixxo-field-based-n3ajrygzg7dp) — Field - Based
- [Equipment Technician | Indianapolis, IN](https://feeny.ai/job/equipment-technician-indianapolis-in-vixxo-field-based-ntb9zjkpy5sv) — Field - Based
- [Customer Service Facilities Lead](https://feeny.ai/job/customer-service-facilities-lead-vixxo-dallas-fjr91r151kn3) — Dallas, TX / Hartford Connecticut, United States
- [Vendor Manager (HVAC / Refrigeration Projects)](https://feeny.ai/job/vendor-manager-hvac-refrigeration-projects-vixxo-dallas-10yhdkymmdhs) — Dallas, TX
- [Equipment Technician | Santa Maria, CA](https://feeny.ai/job/equipment-technician-santa-maria-ca-vixxo-field-based-rw1y33xtxzba) — Field - Based
- [Equipment Technician | Seattle, WA](https://feeny.ai/job/equipment-technician-seattle-wa-vixxo-field-based-9a3jh3kkc1m1) — Field - Based