---
title: 'Senior Customer Solutions Lead at Neural Earth'
canonical: 'https://feeny.ai/job/senior-customer-solutions-lead-neural-earth-united-states-7316ptrjmz4b'
type: 'job'
last_seen: '2026-10-15'
---

# Senior Customer Solutions Lead at Neural Earth

- **Company:** Neural Earth
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-01
- **Last confirmed live:** 2026-10-15
- **Apply:** https://jobs.ashbyhq.com/neural-earth/db0a8a0d-b030-4fd9-921b-08a283d3ee0a

## Job description

## THE COMPANY

We are NEURAL EARTH. We bring clarity to physical risk, enabling leaders to engage with confidence and enact resilient, business-critical decisions. Today's environmental, economic, and infrastructure challenges are deeply interconnected, yet the data required to understand these relationships is scattered across siloed and aging systems. Neural Earth enables operational execution, delivering a single decision intelligence platform that unifies planetary, governmental, and asset-level data, always on and always learning. This is technical work that requires patience. It requires teams willing to operate at the intersection of AI research, geospatial science, distributed systems, and enterprise deployment. It is also incredibly rewarding. Join us at Neural Earth — the next frontier is here.

## THE ROLE

The Customer Solutions Lead owns the customer's path from first conversation to real value. You'll shape solutions during pre-sales, then lead onboarding and implementation so customers see results fast. About 70% of your time goes to solutioning and implementation, and 30% to turning what you learn into clear input for product. The opportunity is to build this motion from the ground up, including how we scope, how we launch, and how we measure time to value. You've spent years inside P&C insurance workflows, you're as comfortable with a chief underwriting officer as with a data engineer, and you don't rest until a customer is live and getting results. You'll report to our Head of Revenue. This is you!

## HOW YOU'LL BE SUCCESSFUL

- Shape: Get into the details of how carriers and MGAs underwrite, price, and manage their portfolios, then recommend solutions that fit how they actually work and are clear about what we can deliver today and what comes later.
- Prove: Build demos around each customer's real risk questions and put together a business case their underwriting and finance leaders believe, showing impact on loss ratios, efficiency, and time saved.
- Deliver: Own every implementation from signed proposal to go-live, so customers have one person who knows what was promised and makes sure they get to value quickly.
- Grow: Stay close to customers after launch, keep an eye on adoption, and raise problems and expansion opportunities with the revenue team early.
- Inform: Bring product a steady flow of what you're hearing from customers, including the gaps, use cases, and business impact behind each request, so they can prioritize what to build next.

## WHY WE VALUE YOU

- You know P&C insurance from the inside, including how underwriters, actuaries, and portfolio managers make decisions.
- You listen for what customers aren't saying: the workflow gaps, data problems, and internal constraints that decide whether a solution gets adopted.
- You build demos around a prospect's own risk questions, not a generic script.
- You translate product capability into business outcomes and can build an ROI case a finance leader will sign off on.
- You're hands-on with platforms and data products. You don't write code, but you hold your own in conversations about APIs, data pipelines, and integrations.
- You've gotten enterprise customers live and productive quickly, and you know where implementations tend to stall.
- You bring executive presence to rooms with underwriting leaders and technical buyers alike.
- You write clearly and document as you go, from solution designs to integration guides.
- You keep the promises made during the sale and make sure the customer always knows who to call.
- You enjoy building process from scratch and thrive in the pace and ambiguity of an early-stage startup.

## REQUIREMENTS

- 7-10 years of experience across solutions, implementation, or product roles
- Deep knowledge of P&C insurance workflows, gained at a carrier, MGA, or a vendor serving them
- A track record of taking enterprise customers from signed contract to go-live on a software or data product
- Hands-on experience configuring SaaS platforms or data products
- Ability to accommodate travel as needed (~25%)

## COMPENSATION

The salary range for this position is $135,000 to $160,000 annually, reflecting progression within the role based on demonstrated growth and impact. At Neural Earth, we believe in pay equity, transparency, and rewarding growth. Our compensation philosophy is built on an equitable model with offers based on role, level, and expertise. This approach ensures that all employees are paid fairly and equitably without the influence of external factors like negotiation skills or previous pay history. This structure provides clarity, consistency, and alignment between pay, performance, and career development.

## BENEFITS

At Neural Earth, taking care of our people isn't just something we strive for, it's who we are. Our comprehensive benefits package is designed to support you at every stage, whether you're advancing your career, growing your family, or planning for the future. From day one, you'll have access to:

- Competitive base compensation regardless of work location
- Company performance-based cash bonuses
- Majority employer-paid health, dental, and vision insurance for you and your dependents
- Flexible Paid Time Off (PTO)
- Group Life Insurance at 2x your base salary, paid by the company
- FSA and HSA options to maximize your healthcare dollars

We know that when people feel supported, they can focus on what matters most at Neural Earth which is doing great work, growing in their careers, and making a meaningful impact.

## About Neural Earth

## Company Overview
- **One-liner**: Neural Earth provides a unified geospatial intelligence platform that fuses AI, remote-sensing pipelines, hazard models, and large-scale spatial analytics to help organizations assess property-level risk, manage assets, and identify market opportunities.
- **Entity Type**: Private (Seed stage)
- **Headquarters**: United States (specific city not publicly disclosed; roles listed as US-based and Global)
- **Founded**: Year not publicly disclosed; company operates as Neural Labs, Inc.
- **Founders**: Austin Childs (CEO, Co-Founder) and Dan Lopez (CTO, Co-Founder) [neuralearth.ai](https://www.neuralearth.ai/leadership)

## Core Business
- **Primary industry/industries**: Geospatial Intelligence, Climate Risk Analytics, AI/ML, PropTech, InsurTech
- **Target customers**: B2B — specifically insurance carriers and underwriters, real estate and asset managers, and financial institutions needing property-level risk and market intelligence
- **Mission or purpose statement**: "Geospatial intelligence for a resilient world" — turning complexity from a changing planet into clarity for physical and financial systems [neural-earth.io](http://neural-earth.io/)

## Products & Services
- **Neuron**: An AI and geospatial infrastructure platform for building data pipelines, running models, and deploying applications at scale [neural-earth.io](http://neural-earth.io/)
- **Prometheus**: An AI-driven geospatial analytics engine for risk assessment and market response. It integrates structural, environmental, financial, and behavioral signals at the asset level to replace fragmented data sources and manual workflows. Used for faster diligence, loss compression, and selection advantage [neuralearth.ai](https://www.neuralearth.ai/)
- **Risk**: A product focused on analyzing property-level risk and managing assets at scale using AI-powered geospatial capabilities [neural-earth.io](http://neural-earth.io/)
- **Studio**: A product for AI-driven geospatial analysis to explore markets and identify new opportunities [neural-earth.io](http://neural-earth.io/)
- **Gaia**: An AI-powered analysis engine within the platform [neural-earth.io](http://neural-earth.io/)
- **Neural Earth Catalog**: Built-in data resources including remote-sensing data, hazard models, and feature extraction tools [neural-earth.io](http://neural-earth.io/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (Private company)
- **Key Metric**: Total Funding — Closes More Than $9M in Oversubscribed Seed Round (date not specified, but recent as of 2025/2026) [neural-earth.io](http://neural-earth.io/)
- **Notable Investors/Partners**: Not individually named in available materials; partnerships extend "beyond the tech community to include business customers, academia, and non-profits" [neuralearth.ai](https://www.neuralearth.ai/leadership)
- **Growth Signals**: Oversubscribed seed round of $9M+; launch of multiple product offerings (Neuron, Prometheus, Studio, Risk); claims that customers identify "4× more on-strategy opportunities" and "50% loss compression" in underwriting workflows [neuralearth.ai](https://www.neuralearth.ai/)

## Competitive Advantages
- **Unified platform** that replaces "up to a dozen fragmented data sources" with one integrated system [neuralearth.ai](https://www.neuralearth.ai/)
- **Asset-level precision** combining structural, environmental, financial, and behavioral signals — providing "150+ variables per parcel"
- **Real-time geospatial compute** and AI-powered analytics that compress weeks of manual data collection into seconds of actionable intelligence
- **Auditable trail** for every decision, providing defensible evidence for underwriting and investment [neuralearth.ai](https://www.neuralearth.ai/)

## Strategic Focus
- Scaling the unified ecosystem of geospatial intelligence products
- Expanding into insurance and real estate verticals with property-level risk assessment
- Building out AI/ML pipelines and large-scale batch processing capabilities
- Growing the team across engineering, product, sales, and climate risk domains

## Why Work Here
- **Culture**: Team composed of "experts, operators, visionaries, and technologists from a variety of different backgrounds and skill sets" — values cross-sector collaboration including academia and nonprofits [neural-earth.io](https://www.neural-earth.io/careers)
- **Remote policy**: Fully remote company — all listed positions are "Remote" with a mix of "Contract to full time" and direct "Full time" options [jobs.ashbyhq.com](https://jobs.ashbyhq.com/neural-earth)
- **Notable perks/engineering culture**: Opportunity to work on cutting-edge AI and geospatial technology at the intersection of climate risk and financial systems; early-stage company with oversubscribed seed funding providing growth trajectory; roles span AI/ML, platform engineering, geospatial data science, product design, and sales
- **Open positions as of search date**: AI/ML Engineer, Account Executive, Geospatial Data Scientist, Mechanical Engineer, Staff Platform Engineer, Sales Engineer, Senior Product Designer, plus open applications [jobs.ashbyhq.com](https://jobs.ashbyhq.com/neural-earth)

## Sources
1. [neural-earth.io](http://neural-earth.io/) — Company website, product descriptions, funding announcement
2. [neural-earth.io/careers](https://www.neural-earth.io/careers) — Careers page, team culture description
3. [neuralearth.ai](https://www.neuralearth.ai/) — Prometheus product page, customer value claims, industry focus
4. [neuralearth.ai/leadership](https://www.neuralearth.ai/leadership) — Leadership team details, co-founders
5. [jobs.ashbyhq.com/neural-earth](https://jobs.ashbyhq.com/neural-earth) — Open job listings, remote policy

## Other roles at Neural Earth

- [Technical Project Manager (TPM) II](https://feeny.ai/job/technical-project-manager-tpm-ii-neural-earth-united-states-acrg6kpf4ekn) — United States
- [Geospatial Data Scientist Lead](https://feeny.ai/job/geospatial-data-scientist-lead-neural-earth-united-states-jm0y10hze4wh) — United States
- [Senior Property Underwriter](https://feeny.ai/job/senior-property-underwriter-neural-earth-united-states-gq75gqjw8km3) — United States
- [Senior Underwriter (P&C)](https://feeny.ai/job/senior-underwriter-p-c-neural-earth-united-states-sybbqq0g2exr) — United States
- [Senior Forward Deployed Underwriter](https://feeny.ai/job/senior-forward-deployed-underwriter-neural-earth-united-states-dx89rsfzjjxa) — United States
- [OPEN SUBMISSION](https://feeny.ai/job/open-submission-neural-earth-united-states-qmsyyhanpntg) — United States
- [Senior Product Designer](https://feeny.ai/job/senior-product-designer-neural-earth-united-states-cba6jneyvxpw) — United States