---
title: 'Senior Customer Success Architect at Amplitude'
canonical: 'https://feeny.ai/job/senior-customer-success-architect-amplitude-london-cnx6xkc4jtcm'
type: 'job'
last_seen: '2026-09-09'
---

# Senior Customer Success Architect at Amplitude 

- **Company:** Amplitude 
- **Location:** London, United Kingdom
- **Posted:** 2026-09-07
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/amplitude/jobs/8785256002

## Job description

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at [amplitude.com](http://amplitude.com).

As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

We're looking for a Customer Success Architect to join our EMEA Customer Success team. You’d join a well established, collaborative team with people who have grown their careers here at Amplitude.

This is a pivotal role that sees you as the technical expert, brought in on the most complex and high priority customer engagements, at any point from implementation, adoption to renewal.

The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for "how things work" and "how things should work". You are a solution- and execution-oriented individual with a dedication for getting things done.

As a Customer Success Architect, you will:

- Develop a mastery of Amplitude products in order to provide strategic consultation in taxonomy design, instrumentation, and data governance.
- Be an expert in Amplitude Platform in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner.
- Serve as a trusted technical advisor for our customers.
- Gather, organize, and report trends and customer insights to optimize business processes, documentation, and services.
- Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support, and Customer Success Manager to streamline internal processes and improve the data management experience for our customers.

You'll be a great addition to the team if you have:

- At least 5-8 years of customer-facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts.
- Competent in programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs).
- Execution and customer service oriented, able to effectively prioritise and complete customer deliverables in alignment with customer requirements and drive outcomes.
- Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies.
- Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company.
- Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our[integration partners](https://amplitude.com/integrations).

By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the [Amplitude Applicant Privacy Notice](https://amplitude.com/job-applicant-privacy-notice).

Staying Safe - Protect Yourself From Recruitment Fraud We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @[amplitude.com](http://amplitude.com/) email address. You can learn more about how to protect yourself from these types of fraud by referring to [this article](https://consumer.ftc.gov/consumer-alerts/2023/05/scammers-are-hijacking-job-ads-heres-how-spot-fakes). Please exercise caution and cease communications if something feels suspicious about your interactions.

## About Amplitude 

## Company Overview
- **One-liner**: Amplitude provides a digital analytics platform that helps companies understand customer behavior and build better products.
- **Entity Type**: Public (NASDAQ: AMPL)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2012
- **Founders**: Spenser Skates, Curtis Liu, Jeffrey Wang

## Core Business
- **Primary industry**: Digital analytics, product analytics, AI-powered experimentation
- **Target customers**: B2B – enterprise, mid-market, and startups (over 4,500 customers including Atlassian, Ford, NBC, Walmart, and 30 of the Fortune 100)
- **Mission**: “Help companies build better digital products and experiences” / “Technology should just work.”

## Products & Services
- **Amplitude Analytics (SaaS)**: Core digital analytics platform for tracking user behavior, detecting friction, and measuring impact.
- **Amplitude AI (SaaS)**: AI-powered analytics, automated workflows, and AI agents that help teams experiment and optimize faster.
- **Experimentation (SaaS)**: A/B testing and feature flagging platform integrated with analytics.
- **Behavioral Graph**: Proprietary database that maps relationships between users and actions, enabling real-time behavioral insights.

## Market Standing
- **Valuation/Market Cap**: Not disclosed in available sources; publicly traded on NASDAQ (AMPL)
- **Key Metric**: Over 4,500 customers, 700+ employees, 8 offices across the US, Europe, and Asia
- **Notable Investors/Partners**: Backed by Sequoia Capital, Battery Ventures, and Y Combinator (W12); partners include Modern Health and Carrot (benefits providers)
- **Growth Signals**: Named Forbes Cloud 100 Rising Star (2016); launched Startup Scholarship Fund and Tech for Black Founders program; strong global expansion; focus on AI era with new AI agents and workflows

## Competitive Advantages
- **#1 in product analytics** (by market share / recognition)
- **Behavioral Graph** – the largest database of customer behavior, enabling unique real-time insights
- **Deep enterprise adoption** – 30 of the Fortune 100 as customers
- **Pioneering AI integration** – embedding AI directly into the analytics and experimentation workflow

## Strategic Focus
- **AI era**: Amplitude is investing heavily in AI agents, automated workflows, and intelligent experimentation to help customers make faster, data-driven decisions.
- **Expanding platform**: Moving beyond core analytics into experimentation, AI-driven insights, and broader digital optimization.
- **Global growth**: Continuing to build out offices and customer base in Europe, Asia, and North America.

## Why Work Here
- **Strong benefits**: Competitive RSU grants (3-year vest), Employee Stock Purchase Plan, quarterly L&D stipend, no-cost mental health coaching/therapy (Modern Health), medical/dental/vision insurance, parental leave, Carrot fertility benefits, back-up childcare support, monthly lifestyle spending account, flexible PTO.
- **Culture**: Values include ownership, humility, growth mindset, customer centricity, and diversity/equity/inclusion (supported by ERGs, recruiting, training).
- **Work environment**: 8 offices globally (US, Canada, Europe, Asia); hybrid/remote flexibility likely; over 700 “Ampliteers” worldwide.
- **Growth opportunities**: High learning rate cited by CEO, emphasis on professional development with L&D stipend and ownership culture.

## Sources
1. [amplitude.com/careers](https://amplitude.com/careers)
2. [amplitude.com/company](https://amplitude.com/company)
3. [amplitude.com/](https://amplitude.com/)
4. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/amplitude)

## Other roles at Amplitude 

- [Principal Sales Engineer - UKI](https://feeny.ai/job/principal-sales-engineer-uki-amplitude-london-x9qwtth9mhnz) — London, United Kingdom
- [Senior Sales Engineer  - Sao Paulo / LATAM](https://feeny.ai/job/senior-sales-engineer-sao-paulo-latam-amplitude-sao-paulo-3xvbns1cm5t2) — São Paulo, Brazil
- [Strategic Account Executive](https://feeny.ai/job/strategic-account-executive-amplitude-philadelphia-6m41apawqwpn) — Philadelphia, PA
- [Strategic Account Executive](https://feeny.ai/job/strategic-account-executive-amplitude-new-haven-8dc8rvvb74qe) — New Haven, CT
- [Principal Product Manager, AI Agents & MCP](https://feeny.ai/job/principal-product-manager-ai-agents-mcp-amplitude-san-francisco-1vabs9q8sqrt) — San Francisco, CA
- [Head of Product Marketing](https://feeny.ai/job/head-of-product-marketing-amplitude-united-states-zhx053qg3v1g) — United States
- [Senior Software Engineer, Enterprise Engineering](https://feeny.ai/job/senior-software-engineer-enterprise-engineering-amplitude-san-francisco-2y2gw1fnzzqa) — San Francisco, CA
- [Workplace Coordinator](https://feeny.ai/job/workplace-coordinator-amplitude-san-francisco-s3c20x5e2eym) — San Francisco, CA
- [Staff Software Engineer- UI Foundations Team](https://feeny.ai/job/staff-software-engineer-ui-foundations-team-amplitude-united-states-pmgyqyzyg29a) — United States
- [Staff Software Engineer- UI Foundations Team](https://feeny.ai/job/staff-software-engineer-ui-foundations-team-amplitude-san-francisco-pr3hr963n56g) — San Francisco, CA