---
title: 'Senior Customer Success Enablement Manager at Fieldguide'
canonical: 'https://feeny.ai/job/senior-customer-success-enablement-manager-fieldguide-united-states-nz662hvwjvzx'
type: 'job'
last_seen: '2026-09-14'
---

# Senior Customer Success Enablement Manager at Fieldguide

- **Company:** Fieldguide
- **Location:** United States
- **Compensation:** $135k–$170k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-18
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.ashbyhq.com/fieldguide/a56a1a6e-7a9e-4efd-9f2a-3c503fff950f

## Job description

About Us: Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of advisory, audit, and tax practitioners at the world's largest CPA firms. Put simply, we build software for the people who enable trust between businesses. We’re headquartered in San Francisco, CA and backed by top investors including Growth Equity at Goldman Sachs Alternatives, Bessemer Venture Partners, 8VC, Floodgate, Y Combinator, DNX Ventures, Global Founders Capital, Justin Kan, Elad Gil, and more. We value diversity — in backgrounds and in experiences. We need people from all backgrounds and walks of life to help build the future of audit and advisory. Fieldguide’s team is inclusive, driven, humble and supportive. We are deliberate and self-reflective about the kind of team and culture that we are building, seeking teammates that are not only strong in their own aptitudes but care deeply about supporting each other's growth. As a growth stage startup employee, you’ll have the opportunity to build out the future of business trust. We make audit practitioners’ lives easier by eliminating up to 50% of their work and giving them better work-life balance. If you share our values and enthusiasm for building a great culture and product, you will find a home at Fieldguide. About the role: Fieldguide is seeking a Senior Customer Success Enablement Manager to be a critical partner to our Customer Success (CS) organization, ensuring CS and Implementation teams have the skills, knowledge, and resources to deliver exceptional customer outcomes. Reporting into Revenue/Sales Enablement leadership, you will identify what's holding the team back from performing at its best and build the programs, tools, and AI-native workflows that close those gaps — from onboarding through ongoing enablement. This is a hands-on role with high visibility, where you'll collaborate closely with CS Leadership, Implementation, Product, and cross-functional partners like Customer Education, Support, and Product Marketing. Your success will be measured by the effectiveness of the CS organization — knowledgeable, well-prepared reps at every level of technical depth, stronger renewal and expansion execution, and consistent adoption of the playbooks, tools, and processes you build. As Fieldguide's Customer Success team continues to grow, your work will directly shape our ability to retain and expand our customer base. What you'll do:

- Drive Customer Success Performance: Identify what's holding CS reps back from performing at their best, such as skill gaps, unclear processes, and missing content. From there, build the enablement programs that close those gaps. Drive adoption and program-manage cross-functional initiatives with CS contributors.
- Product Enablement: Partner with Product to translate feature launches, roadmap changes, and product capabilities into practical, digestible enablement for CS. This goes beyond how to talk about the product to a customer, it means enabling the team on how to set up, test, tune, and troubleshoot the product, and how to read and act on metrics.
- Leverage AI to Scale Customer Success Enablement: Identify manual, repeatable work across the CS organization, then utilize build AI-native tools and workflows to create operating efficiency.
- Build Feedback Loops from the Field: Capture what's working (and what isn't) across CS including through partnership with Customer Education, Support, and Product Marketing and feed that signal back into onboarding, CS operations, playbooks, and tooling.
- Own Onboarding, Ramp & Continuous Enablement: Build and continuously improve the onboarding curriculum, ramp plan, and ongoing enablement engine for CS & Implementation, tailored to the needs of the team.

About you:

- 6+ years of professional experience with at least 3+ years in Sales, Solutions Engineering, or Customer Success Enablement
- Experience as a former practitioner or other related role within the accounting industry
- You've run demos, trainings, or built enablement materials, and know what it takes to get a team ready to represent a product and build relationships with clients
- Strong interpersonal and relationship-building skills across CS, Product, Product Marketing, RevOps, and other cross-functional partners
- An instinct for translating between multiple audiences
- Highly organized and detail-oriented
- Experience in a fast pace and ever changing environment

Bonus points if you have:

- Experience building onboarding or enablement programs for Implementation or CS
- Experience scaling a CS enablement function alongside rapid headcount growth

## About Fieldguide

## Company Overview
- **One-liner**: Fieldguide is an AI-native platform that automates audit and advisory engagements for professional services firms, replacing manual workflows with agentic AI and collaborative tools.
- **Entity Type**: Private (Series C, $125.3M total funding)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2020
- **Founders**: Jin Chang (CEO/Co-Founder) and Chris Szymansky (CTO/Co-Founder)

## Core Business
- **Primary Industry**: Vertical AI for Audit & Advisory (Regulatory Compliance, Risk Advisory, Financial Audit, SOC Readiness, IT Audit, Cybersecurity & Privacy, ESG)
- **Target Customers**: B2B — Audit and advisory practices (CPA firms, risk advisory firms, internal audit teams) ranging from top 100 firms to regional practices. Clients include KPMG, RSM US LLP, Baker Tilly, BDO, Grant Thornton, Forvis Mazars, CLA, CohnReznick, and many others.
- **Mission/Purpose**: "Increase trust in commerce and capital markets" by amplifying the assurance and advisory engagement experience through automation and AI.

## Products & Services
- **Fieldguide AI Platform**: The core end-to-end engagement management platform where practitioners and AI agents work together. Covers planning, testing, evidence review, reporting, and client collaboration.
- **Field Agents (Agentic AI)**: Purpose-built AI agents that automate end-to-end test procedures — validating evidence, summarizing results, and flagging exceptions. Includes Testing Agents, Substantive Testing Agents, Request Agents, and Agentic Chat.
- **AI Actions**: Handles recurring tasks across entire workpapers (drafting walkthroughs, suggesting test plans).
- **Client Hub**: Automated modern request management with a client-facing portal.
- **Reporting Automation**: One-click collaborative report generation.
- **Document Management**: Enterprise-grade workpaper management.
- **End-to-End Engagement Management**: Centralized platform for planning, execution, and delivery across every practice area and methodology.

## Market Standing
- **Valuation**: Not disclosed (last round: Series C, $75M, announced February 2026)
- **Total Funding**: $125.3M (8 rounds)
- **Key Metric**: Annual Revenue of $7.5M (156 employees)
- **Notable Investors**: Growth Equity at Goldman Sachs Alternatives (lead, Series C), Bessemer Venture Partners, 8VC, Thomson Reuters, Y Combinator, Floodgate, Elad Gil, Justin Kan, Qasar Younis, Eric Ries. Corporate investment from KPMG (2025).
- **Growth Signals**: 64.5% YoY headcount growth (+78 people); 50% of the top 100 firms trust Fieldguide; 32% reduction in engagement hours for customers; 70% reduction in manual testing time; 95% reduction in manual testing time for certain workflows; error rate of less than 1% versus manual processes; 5-time winner of CPA Practice Advisor Technology Innovation Award.

## Competitive Advantages
- **Vertical AI Moat**: Purpose-built for regulated audit and advisory environments, not a generic AI tool. Field Agents are trained on industry standards (SOX, HIPAA, FFIEC, HITRUST, PCI DSS) and firm methodologies.
- **Founder-Market Fit**: Both co-founders have deep industry experience — Jin Chang spent 5 years at EY in audit & advisory; Chris Szymansky has a technical background and founded a crypto tax automation company.
- **Network Effects**: As more firms use the platform, the AI agents improve across methodologies and regulatory frameworks, creating a data moat.
- **Top-Tier Customer Base**: Already adopted by 50% of the top 100 firms, including Big Four (KPMG) and national leaders (RSM, Baker Tilly, BDO, Grant Thornton), providing credibility and a strong reference base.
- **Capital & Strategic Backing**: Backed by Goldman Sachs Alternatives, Bessemer, 8VC, and a strategic investment from KPMG — signaling both financial strength and industry validation.

## Strategic Focus
- **Agentic AI First**: Doubling down on autonomous AI agents that execute testing, documentation, and evidence review, allowing practitioners to focus on judgment and client impact.
- **Platform Expansion**: Moving beyond audit into risk advisory, SOC, ESG, cybersecurity, and other assurance practices — becoming the single platform for all trust services.
- **Geographic Growth**: Expanding presence with offices/hubs in San Francisco (HQ), Denver, New York, Seoul, Los Angeles, Austin, Detroit, Pittsburgh, Toronto, London, Seattle, and Singapore.
- **Talent Acquisition**: Aggressively hiring (+105.6% YoY job posting growth) across engineering, customer success, sales, and marketing to scale the platform.

## Why Work Here
- **Mission-Driven**: Work that directly increases trust in commerce and capital markets — a meaningful, high-impact problem.
- **Remote-Friendly Culture**: Described as a "remote-friendly, global company" with hubs across the US, Canada, UK, Ireland, South Korea, and Singapore. Not fully remote but flexible.
- **Strong Engineering Culture**: Cross-functional teams with autonomy and focus on core metrics. Engineers work on cutting-edge agentic AI problems in a high-regulation environment.
- **Learning Opportunity**: Daily exposure to industry experts (former auditors on staff) who share knowledge — no prior audit experience needed.
- **Perks & Benefits**: Competitive compensation, stock options, flexible PTO, wellness benefits, technology reimbursement, company offsites.
- **Culture Values**: "Loveable" (create mutual value, earn trust), "Fearless" (inspire, break down walls), "Fast" (launch fast, iterate to perfection), "Inclusive" (scale best ideas with inclusive teams), "Owners" (execute with ownership), "Deliver happiness & 11 star experiences."
- **Talent Density**: Team includes alumni from Meta, Amazon, Brex, Carta, EY, Thomson Reuters, FloQast, LaunchDarkly — high-caliber peers.

## Sources
1. [fieldguide.io](https://www.fieldguide.io/)
2. [fieldguide.io/about](https://www.fieldguide.io/about)
3. [fieldguide.io/careers](https://www.fieldguide.io/careers)
4. [linkedin.com/company/fieldguide-inc](https://www.linkedin.com/company/fieldguide-inc)
5. [ycombinator.com/companies/fieldguide](https://www.ycombinator.com/companies/fieldguide)

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