---
title: 'Senior Customer Success Engineer at Cribl'
canonical: 'https://feeny.ai/job/senior-customer-success-engineer-cribl-united-kingdom-me0jv6mmp7z1'
type: 'job'
last_seen: '2026-10-21'
---

# Senior Customer Success Engineer at Cribl

- **Company:** Cribl
- **Location:** United Kingdom
- **Compensation:** £80k–£95k
- **Work type:** remote
- **Posted:** 2026-10-16
- **Last confirmed live:** 2026-10-21
- **Apply:** https://cribl.io/job-detail/?gh_jid=6226647004

## Job description

Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next.

We’re one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we’re remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd.

## Why You’ll Love This Role

We're looking for a technically skilled and customer-focused Scaled Customer Success Engineer (CSE) to join our team. In this role, you'll be instrumental in driving product adoption and ensuring the success of our customers through a combination of tailored 1:1 engagements and scalable 1:many initiatives. You'll leverage your technical expertise to guide customers through their journey, provide best practice guidance, and contribute to the evolution of our digital enablement programs.

As An Active Member Of Our Team, You Will…

- Drive Customer Adoption & Enablement: Drive Customer Adoption & Enablement: Develop and deliver impactful enablement materials that boost product adoption and deliver quantifiable business results for our customers.
- Provide Technical Expertise & Guidance: Act as a trusted technical advisor, offering in-depth product knowledge and troubleshooting assistance to resolve complex customer issues.
- Contribute to 1:Many Initiatives: Collaborate with Customer Advocacy and CX Operations teams to contribute to and participate in 1:many content, including webinars, workshops, and educational materials, to drive broad customer understanding and adoption.
- Strategic Customer Engagement: Engage with customers on a strategic level, identifying their business needs and aligning them with our product capabilities to drive successful outcomes.
- Customer Advocacy & Feedback: Serve as a vital feedback loop, collaborating with internal teams (Product, Engineering, Sales, Marketing, CX Operations) to champion customer needs, influence product enhancements, and contribute to our digital program's content strategy.
- Data Analysis & Optimization: Utilize data to understand customer behavior, identify common pain points, and contribute insights to optimize both 1:1 and 1:many engagement strategies.
- Churn Mitigation & Growth: Proactively identify churn risks and develop strategies to retain and grow the customer base by demonstrating ongoing value.
- Process Improvement & Automation: Identify opportunities to leverage automation and other digital tools to enhance efficiency and personalize the scaled customer experience.
- Measure & Report: Track key metrics related to customer health, adoption, and engagement, reporting on the effectiveness of your efforts and continuously seeking improvements.
- We are a remote-first company and work happens across many time-zones – you may be required to occasionally perform duties outside your standard working hours

If You’ve Got It - We Want It

- Deep Technical Acumen: Strong understanding of the data observability and security space, including technologies like SIEM, APM, logging, and metrics. You should be comfortable with enterprise software, distributed systems, and cloud environments.
- Customer Success Mindset: A passion for helping customers succeed, with excellent communication, interpersonal, and presentation skills. You can build rapport quickly and effectively address diverse customer needs.
- Problem-Solving & Analytical Skills: Exceptional ability to diagnose and resolve complex technical challenges, analyze data to identify trends, and make data-driven decisions.
- Strategic Thinking: Capability to understand customer business objectives and translate them into actionable product adoption strategies.
- Content Creation & Delivery: Experience in creating and delivering compelling technical content, including presentations, documentation, and live sessions (e.g., webinars).
- Collaboration: Proven ability to work cross-functionally with product, engineering, sales, marketing, and other customer-facing teams.
- Project Management: Strong organizational skills with the ability to manage multiple priorities and projects simultaneously in a fast-paced environment.
- Experience with Customer Success Tools: Familiarity with customer success platforms (e.g., Gainsight) and analytics tools is a plus.
- BONUS:
- Experience in a similar scaled customer success or technical account management role.
- Experience with various cloud providers (AWS, Azure, GCP).
- Willingness to learn
- Multi-lingual (French, Spanish, and/or German)

## #LI-KM1

#LI-Remote The salary for this role is dependent on country of employment and will be based on the individual candidate's job-related knowledge, skills, and experience.

In addition to base salary, for sales and some sales-adjacent roles, employees are eligible to earn incentive compensation (commission). For all other roles, employees are eligible to participate in the Cribl Corporate Bonus Program.

In addition to a competitive salary, Cribl offers a benefits package that may include retirement/pension support, paid holidays and paid time off, remote office setup support, equity, and other wellness and support programs. Benefits vary by country in accordance with local requirements and market practice.

Base Salary Range £80,400—£95,000 GBP

Bring Your Whole Self

Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at [cribl.io/about-us](https://cribl.io/about-us/).

## About Cribl

## Company Overview
- **One-liner**: Cribl is the AI Platform for Telemetry, providing a vendor-agnostic platform to manage, route, shape, store, and analyze IT and security telemetry data at scale.
- **Entity Type**: Private (Series E, $3.5B valuation as of January 2026)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2018
- **Founders**: Clint Sharp, Dritan Bitincka, and Ledion Bitincka

## Core Business
- **Primary industries**: IT operations, observability, security (SIEM/SOC), data infrastructure
- **Target customers**: B2B, primarily large enterprises (50% of the Fortune 100), government agencies
- **Mission / purpose**: "Give customers the choice, control, and flexibility to manage, investigate, and analyze telemetry for both humans and agents, with no lock‑in, no data loss, and no compromises."

## Products & Services
- **Cribl Stream**: Data routing and shaping pipeline for collecting, processing, and forwarding telemetry to any destination.
- **Cribl Edge**: Lightweight agent for collecting and forwarding telemetry from edge environments.
- **Cribl Search**: Vendor-agnostic search-in-place analytics tool that queries data across multiple sources without moving it.
- **Cribl Lake**: Low-cost object storage tiering for telemetry data.
- **Cribl Lakehouse**: Next-generation architecture for IT and security data combining lake storage with query capabilities.
- **Cribl.Cloud**: SaaS platform for onboarding data to logging tools, metrics databases, and cloud data warehouses.
- **Agentic AI enhancements**: AI-powered investigations and automation for SREs and security teams.

All products are offered as SaaS, self-managed software, or hybrid deployments.

## Market Standing
- **Valuation**: $3.5 billion (Series E, January 2026)
- **Key Metric**: $300M+ Annual Recurring Revenue (ARR) as of December 2025
- **Total Funding**: $319M Series E (Jan 2026), $150M Series D (led by Tiger Global Management), $200M Series C (led by Greylock and Redpoint Ventures), $35M Series B (led by Sequoia Capital), $7.4M Series A, $4M Seed
- **Notable Investors/Partners**: Sequoia Capital, Greylock, Redpoint Ventures, Tiger Global Management, CRV; customers include half of the Fortune 100
- **Growth Signals**: Surpassed $300M ARR; previously grew 70%+ YoY; achieved FedRAMP Authority to Operate (March 2026); ranked #1 on Forbes’ List of America’s Best Startup Employers (2024); 1,400+ employees

## Competitive Advantages
- **Vendor-agnostic architecture**: No lock‑in to any single data platform or cloud provider.
- **Search-in-place capability**: Query data where it resides (cheap storage, existing tools) without costly data movement.
- **End-to-end telemetry platform**: Combines ingest, routing, storage, search, and AI in one unified product suite.
- **Enterprise scale**: Proven with 50% of the Fortune 100 and government agencies (FedRAMP authorized).

## Strategic Focus
- **AI-era infrastructure**: Building the telemetry foundation for copilots, agents, and AI-driven investigations.
- **Agentic AI enhancements**: Adding autonomous investigation and automation features to Cribl Search.
- **Product expansion**: Growing Cribl Lakehouse and Cribl.Cloud for simplified data management.
- **Government and regulated markets**: Leveraging FedRAMP authorization to expand in the public sector.
- **Continued growth**: Scaling headcount, ARR, and customer base while maintaining a strong culture.

## Why Work Here
- **Culture**: Emphasizes “Get Real” (authenticity), “Output > Input” (results over hours), “Excellence over Perfection” (progress over polish), and “All Hooves on Deck” (collaboration).
- **Remote-first**: Designed for asynchronous work, detailed documentation, and life‑friendly flexibility. Company and team offsites happen a few times a year.
- **Career growth**: Rotational programs, mentorship, clear career pathways, and a focus on helping employees “do your best work.”
- **Perks & benefits**: Competitive salary, stock options, comprehensive benefits tailored by country. 9 Employee Resource Groups with >45% employee participation.
- **Engineering focus**: “Build high-quality products that empower customers”; bar raisers given projects, guidance, and roadmaps.
- **Awards**: Voted best place to work by Forbes, with strong employee satisfaction scores.

## Sources
1. [cribl.io/about-us](https://cribl.io/about-us/)
2. [cribl.io](https://cribl.io/)
3. [cribl.io/careers](https://cribl.io/careers/)
4. [cribl.io/careers/culture-at-cribl](https://cribl.io/careers/culture-at-cribl/)
5. [cribl.io/careers/engineering](https://cribl.io/careers/engineering/)

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