---
title: 'Senior Customer Success Engineer at Opal Security'
canonical: 'https://feeny.ai/job/senior-customer-success-engineer-opal-security-remote-vyjh1pgyp90t'
type: 'job'
last_seen: '2026-10-18'
---

# Senior Customer Success Engineer at Opal Security

- **Company:** Opal Security
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-18
- **Apply:** https://jobs.ashbyhq.com/opal/c22b5a80-a976-4283-879b-fc919a61be0b

## Job description

About Opal Security: At Opal, we’re building modern identity governance for the AI era—intelligent access management that empowers enterprises to move fast while staying secure. Our mission is to bring clarity, control, and confidence to complex enterprise environments, helping teams govern access without slowing down innovation.

## About the Role

When a customer's access workflow breaks at 9am on a Monday, or a new enterprise team needs to be live by the end of the quarter, they should be able to count on one engineer who knows Opal inside out. We're hiring a Senior Customer Success Engineer to be that person. You'll be the technical owner of our customers' experience after the sale: you'll get them implemented and integrated, troubleshoot the hard problems, and teach their teams to run Opal confidently. You'll work hand in hand with our Strategic CSM, who owns the executive relationships, so you can stay close to the product and the code.

## Your responsibilities

- Be the technical support lead for enterprise customers. Take tier 2/3 issues from tickets and shared Slack channels, investigate bugs and misconfigurations first, and bring engineering a clear reproduction when it needs to go further. Stay accountable until it's resolved. Work to defined response targets by severity.
- Drive technical adoption. Help customers roll Opal out to more teams, apps and resources, run enablement sessions and office hours, and watch for configuration and usage patterns that signal a problem or an opening. Pass what you find to the Strategic CSM.
- Lead customer implementations. Run technical kickoff, design the integration plan, and take customers from first connection to go-live: identity provider and SSO setup, SCIM provisioning, cloud and app integrations, and Terraform or API-based configuration.
- Write what customers need. Contribute to public documentation, sample code, runbooks and troubleshooting guides, and turn recurring issues into articles or product fixes.
- Build the support and implementation playbook. Define severity levels, escalation paths, handoffs to engineering, and an implementation checklist. Choose and set up the tooling. Automate the repetitive work.
- Close the loop with product and engineering. Log and prioritize bugs, bring structured customer feedback to the people building Opal, and test fixes with customers.

You Might Be a Fit If You:

- Have 5+ years in a customer-facing technical role. Technical support engineer, solutions engineer, technical account manager, implementation or professional services consultant, or customer success engineer, ideally in security or identity SaaS.
- Know identity and access. You understand SSO, SAML, OIDC and OAuth, SCIM provisioning, identity providers such as Okta or Entra ID, and how enterprises manage access and reviews. This is the most important technical area for the role.
- Know cloud and infrastructure as code. Hands-on with AWS, Azure or GCP, and with Terraform and Kubernetes.
- Have run implementations. You have taken customers from kickoff to go-live, scoped the work, and managed the risks and the customer's own team along the way.
- Communicate clearly. You write clear tickets, docs and customer updates, and stay calm and precise when a customer is frustrated.
- Like building the system. You have worked with a ticketing or support platform such as Zendesk, Linear or Jira, and you want to design severity levels, runbooks and playbooks, not only follow them.
- Thrive on being early. You've worked at a Series A-C company and built process while everything around you moved. You create clarity instead of waiting for it.
- Its OKAY if you haven’t worked early stage but you gotta want it!

## About Opal Security

## Core Business
- **Primary industry**: Cybersecurity – Identity Security / Access Governance
- **Target customers**: B2B Enterprise (e.g., Databricks, Notion, Cloudflare, Scale AI, CoreWeave, SpaceXAI, Superhuman)
- **Mission or purpose**: “To secure every identity and access path” [opal.dev/about](https://www.opal.dev/about)

## Products & Services
- **Paladin**: AI agent that evaluates every access request, approves safe requests automatically, escalates only what needs a human, and revokes access when no longer needed.
- **OpalScript**: Version-controlled, code-based approval workflows that scale across teams and environments; AI can generate the logic from natural language.
- **OpalQuery**: Query the entire stack in plain English to surface risk, over-provisioned access, separation-of-duties conflicts, and hidden privilege escalation paths.
- **Just-In-Time Access**: Grant privileged access only when needed, auto-revoke when work is done.
- **AI-Guided Access Reviews**: Explainable recommendations that surface the riskiest access, replacing rubber-stamp reviews.
- **Access Intelligence**: Ask who has access to what, and why, in plain English.
- **Security for AI Agents**: Define what AI agents can see, access, and execute before they touch your systems.
- **Programmable Governance**: Build access logic into workflows and approvals as version-controlled, testable code.
- **Platform integrations**: Connects to 250+ systems across cloud, identity, SaaS, databases, and AI platforms (e.g., Okta, AWS, GCP, Snowflake, GitHub, OpenAI, Anthropic, Databricks, ServiceNow, Salesforce).

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding of $59M (latest $23M round announced June 2026); annual revenue not publicly available
- **Notable Investors/Partners**: Greylock Partners, Battery Ventures, Box Group, SVCI, Cambium Capital. Advisors include former CTO of JPMorgan Chase, former CSO of Robinhood, CISO of Datadog, CEO of Abnormal Security, CTO of 1Password, CSO of Coinbase, and founder of LDAP.
- **Growth Signals**:
  - Named to Notable Capital’s “Rising in Cyber 2026” list (30 most promising private cybersecurity startups).
  - More than 60% of the team has joined since the start of 2026, with hiring accelerating across engineering, product, and go-to-market.
  - Major customers: Databricks runs 86,000 just-in-time access requests through Opal; Mercari governs over 5,000 Okta entitlements via automated reviews.
  - Launched the industry’s first platform to see, encode, and enforce access governance for AI agents (Paladin) in March 2026.

## Competitive Advantages
- **AI-native architecture** that understands CISO context with security engineer precision.
- **Policy-as-code** (OpalScript) enables version-controlled, testable, and scalable access logic.
- **Unified governance** across humans, non-human identities (service accounts, CI/CD pipelines), and AI agents—all in one access graph.
- **Just-in-time by default** reduces standing access and attack surface.
- **Self-hosted or on-prem deployment** option for tightly controlled environments.
- **SOC 2 Type 2 certified**, independent penetration testing annually, TLS 1.2+ in transit, AWS KMS at rest, daily encrypted backups.
- **250+ integrations** with major cloud, identity, SaaS, database, and AI platforms.

## Strategic Focus
- Unify identity governance across all identity types, with a strong emphasis on securing AI agents as they proliferate in enterprise environments.
- Scale the engineering and go-to-market teams (60%+ team growth in 2026).
- Expand leadership: new Chief Product Officer (Sameer Mehta, ex-Veza), Chief Technology Officer (Alex Pien, ex-Meta), VP of Field Engineering (ex-Cisco), VP of Marketing (ex-Clumio), Head of Product & Solutions Marketing (ex-Salesforce).
- Continue to build a self-improving system that ensures resilience and enables faster movement without increasing risk.

## Why Work Here
- **Hybrid work model**: Offices in San Francisco (HQ) and New York; employees engage in a combination of remote and on-site work.
- **Fast-growing startup** backed by top-tier VCs (Greylock, Battery Ventures) with significant momentum and market recognition.
- **Mission-driven security work**: Opportunity to solve hard problems in identity security, especially at the intersection of AI and access control.
- **Cutting-edge technology**: Work on AI-native policy engines, large-scale access graphs, and integrations with hundreds of platforms.
- **Strong engineering culture** with leadership from experienced executives (ex-Meta, ex-Veza, ex-Cisco, ex-Palo Alto Networks).
- **Open roles** (as of mid-2026): Software Engineer, Engineering Manager, Product Manager, Forward Deployed Engineer, Solutions Engineer, Enterprise Account Executive, Technical Customer Success Manager, Application Security Engineer, and more.

## Sources
1. [opal.dev](https://www.opal.dev/)
2. [opal.dev/about](https://www.opal.dev/about)
3. [builtin.com/company/opal-security](https://builtin.com/company/opal-security)
4. [linkedin.com/company/opalsecurity](https://www.linkedin.com/company/opalsecurity)
5. [opal.dev/media-press/opal-security-raises-23m-new-leadership](https://www.opal.dev/media-press/opal-security-raises-23m-new-leadership)

## Other roles at Opal Security

- [Growth Engineer](https://feeny.ai/job/growth-engineer-opal-security-san-francisco-39ywrh6eh725) — San Francisco, CA
- [Business Development Representative](https://feeny.ai/job/business-development-representative-opal-security-san-francisco-9ps3v5c9j6c2) — San Francisco, CA
- [Senior Field Marketing Manager](https://feeny.ai/job/senior-field-marketing-manager-opal-security-san-francisco-v228sq12atz3) — San Francisco, CA
- [Enterprise Account Executive - Southeast](https://feeny.ai/job/enterprise-account-executive-southeast-opal-security-atlanta-fhzns023gzw1) — Atlanta, GA
- [Enterprise Account Executive - Southern California](https://feeny.ai/job/enterprise-account-executive-southern-california-opal-security-los-angeles-8rke94henpjv) — Los Angeles, CA
- [Enterprise Account Executive - Mid West](https://feeny.ai/job/enterprise-account-executive-mid-west-opal-security-austin-vycxprpkp42d) — Austin, TX
- [Security & Compliance Lead](https://feeny.ai/job/security-compliance-lead-opal-security-san-francisco-b414fmaeemcp) — San Francisco, CA
- [Product Marketing & Content Associate](https://feeny.ai/job/product-marketing-content-associate-opal-security-san-francisco-4vbht8k73qg1) — San Francisco, CA
- [Application Security Engineer](https://feeny.ai/job/application-security-engineer-opal-security-san-francisco-rcy76s1xh1ff) — San Francisco, CA
- [Senior Manager Demand Generation](https://feeny.ai/job/senior-manager-demand-generation-opal-security-san-francisco-3a47zepv1b9c) — San Francisco, CA