---
title: 'Senior Customer Success Manager at 11x.ai'
canonical: 'https://feeny.ai/job/senior-customer-success-manager-11x-ai-san-francisco-ppk7nn7ev2e5'
type: 'job'
last_seen: '2026-09-11'
---

# Senior Customer Success Manager at 11x.ai

- **Company:** 11x.ai
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2025-07-09
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.gem.com/11x-ai/am9icG9zdDq8eyEoxWtqrxn_tFsQLKau

## Job description

## About the Role

We’re looking for a Senior Customer Success Manager who is energized by the challenge of scaling new go-to-market motions and driving up-market business impact across a portfolio of high-value enterprise customers.

At 11x, we call this a Full Stack CSM—you’ll own the entire customer journey: from onboarding and consulting on use cases, to managing ongoing success and even leading commercial conversations. You won’t just manage accounts—you’ll serve as a strategic advisor to executive stakeholders, deeply embed yourself in customer workflows, and proactively identify opportunities to expand adoption and value. Ideal candidates have hands-on GTM experience—whether through sales, partnerships, business development, or supporting go-to-market tools—and are passionate about building long-term relationships that lead to outsized outcomes.

While we are headquartered in San Francisco, this role can be based in SF (5 days in office policy) or fully Remote in the US.

## What You’ll Do

- Act as a trusted advisor to C-level and VP stakeholders, aligning our digital workers to their strategic goals and success metrics
- Drive adoption, onboarding, and expansion across teams by surfacing new use cases, leading training sessions, and articulating impact
- Own and grow your book of business, with a strong focus on renewals, upsell, and product stickiness
- Partner cross-functionally with product, engineering, and GTM teams to shape roadmap, resolve friction, and co-create scalable success
- Contribute to the broader customer ecosystem—developing playbooks, leading community events, and sharing insights

## Requirements

- 8+ years in a customer-facing role (Customer Success, Account Management, Business Development, etc.)—preferably in SaaS, AI, or GTM tech
- 3+ years working with enterprise logos (5,000+ employees)
- A strong understanding of the go-to-market landscape—you’ve either carried a quota, supported sales teams, or helped deploy tools used by GTM orgs
- A builder’s mindset: proactive, resourceful, and unafraid to get hands-on in a fast-moving environment
- Exceptional communicator and relationship-builder, comfortable engaging senior execs and managing complex projects
- You sweat the details, thrive on ownership, and are motivated by helping customers win
- Onsite in our San Francisco office full time—this role is highly collaborative and benefits from being in the room

Base salary range: $150,000 – $190,000, plus opportunity for uncapped upside. *Final offer will be based on a variety of factors, including role level, relevant experience, skills, and job-related expertise.

11x is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

## About 11x.ai

## Company Overview
- **One-liner**: 11x.ai builds autonomous AI "digital workers" — such as AI SDR Alice and AI phone agent Julian — that automate outbound revenue and go-to-market workflows for sales, marketing, and growth teams.
- **Entity Type**: Private (Series B)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2023
- **Founders**: Not publicly available

## Core Business
- **Primary industries**: AI / Automation / Sales Technology (GTM)
- **Target customers**: B2B, high-growth startups to large enterprises (e.g., Xerox, UST, Gupshup, Sage, Checkr, Rho)
- **Mission/purpose**: To elevate human work by deploying digital workers that handle essential but mundane revenue tasks, enabling companies to "scale faster and smarter" while freeing people for higher-impact work.

## Products & Services
- **Alice – AI SDR**: Autonomous outbound sales development representative that filters signals across 50+ data sources, enriches prospect data, personalizes messaging, and runs multi-channel sequences across email, phone, social, and SMS to book qualified meetings.
- **Julian – AI Phone Agent**: A voice AI agent that runs natural-language sales and customer conversations, listens, handles objections, adapts mid-call, and works around the clock across multilingual use cases.
- **Autonomous Digital Workers Platform**: A unified, enterprise-ready platform that covers the full pipeline from prospecting to closed-won, integrating with existing tools and continuously learning from every interaction.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding of **$96M** (including a $50M Series B led by Andreessen Horowitz) and annual revenue reported at **$24.5M**
- **Notable Investors/Partners**: Andreessen Horowitz (a16z), Benchmark, Project A Ventures; customers include Xerox, UST, Gupshup, Sage, Checkr, and Rho
- **Growth Signals**:
  - ~63 employees spread across 13 countries (US, UK, India, Canada, Germany, and more)
  - 24/7 operations with multilingual capabilities
  - Active hiring across engineering, design, growth, sales, and voice-agent roles (13+ current openings)

## Competitive Advantages
- **Fully autonomous AI agents** that execute complex sales workflows without supervision, not just assistive tools
- **Continuous learning** from each interaction, improving performance over time
- **Deep integrations** and multi-channel orchestration across email, phone, social, and SMS
- **Enterprise-grade security**: SOC-2 compliant, end-to-end encryption
- Strong backing from top-tier VCs with an early revenue base ($24.5M ARR) — rare for a Series B AI startup

## Strategic Focus
- Expanding its digital workforce beyond sales development to cover more GTM functions
- Scaling deployments globally (US and UK presence with global remote team)
- Deepening enterprise adoption and building out the "full-pipeline" platform
- Hiring product engineers, full-stack engineers, data engineers, and voice-agent specialists to accelerate product development

## Why Work Here
- **Culture**: Fast-moving, mission-driven AI startup focused on reinventing how GTM teams work with autonomous digital workers
- **Remote/hybrid**: Flexible — some roles are remote (e.g., Senior Fullstack Engineer, AI Agents) while others are San Francisco-based; headquarters at 677 Harrison Street, SF
- **Compensation indicators**: Posted ranges include $170,000–$200,000 for Data Engineer and $150,000–$250,000 for Product Engineer
- **Backing and scale**: Work with a well-capitalized startup (a16z, Benchmark) in one of the hottest AI-agent categories, with a distributed team across 13 countries

## Sources
1. [11x.ai](https://www.11x.ai/)
2. [11x.ai - About Us](https://www.11x.ai/about-us)
3. [LinkedIn - 11x](https://linkedin.com/company/11x-ai)
4. [a16z Jobs - Careers at 11x](https://jobs.a16z.com/jobs/11x.ai)
5. [Gem - 11x.ai Careers](https://jobs.gem.com/11x-ai)

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