---
title: 'Senior Customer Success Manager at Alloy.ai'
canonical: 'https://feeny.ai/job/senior-customer-success-manager-alloy-ai-vancouver-se21w096mzg2'
type: 'job'
last_seen: '2026-09-14'
---

# Senior Customer Success Manager at Alloy.ai

- **Company:** Alloy.ai
- **Location:** Vancouver, Canada
- **Compensation:** $109k–$155k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-04-23
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.lever.co/alloy/badfc095-dbb4-4a1c-8a8c-819754307eb8

## Job description

## About Alloy.ai

Alloy.ai is the Commerce Intelligence System for consumer brands. We unify data from 500+ sources — ERPs, retailers, ecommerce platforms, and distributors — into a single source of truth your team can bet their P&L on. Our proprietary commerce logic and AI Agents translate fragmented data into clear demand signals and prepare execution-ready actions — automatically. Sales and Supply Chain teams at brands like Liquid I.V., Crayola, and Valvoline use Alloy.ai to capture every revenue window, protect margins, and keep products on the shelf. From signal to action. Instantly. Alloy.ai is a fast-growing, well-funded startup with an expanding presence across the world. Our team hails from successful startups, leading tech companies and Fortune 100 enterprises. We believe deeply in fostering individual ownership, iterating to excellence, focusing on what matters, communicating openly & respectfully, and supporting one another. We encourage people of all backgrounds to apply. Alloy.ai is committed to creating an inclusive culture, and we celebrate diversity of all kinds.

## About the Role

We are growing our Client Solutions team to support and expand Alloy’s Mid-Market and Enterprise customer segments. These customers represent a critical part of our business, requiring both scalable execution and high-impact, value-driven engagement. As a Senior Customer Success Manager, you will operate with a high degree of autonomy and ownership, balancing depth with key accounts and efficiency across your portfolio, while contributing to how we scale Customer Success across the company. You will understand their needs and priorities, translate them into attainable objectives and successfully execute against them. You’ll engage with a diverse set of customer challenges, gaining hands-on experience in demand-side analytics and helping customers drive measurable outcomes with their retail partners. You'll help us build a deep understanding of key metrics used by different retailers and trade partners across the supply chain and with this knowledge, and  drive increased profitability for our customers with their ability to make faster and more informed decisions. At Alloy, we value our customers above everything else. We believe that the success of the companies we work with, and of the individuals within them, is perhaps the single most important and valuable indicator of our product’s performance and our own potential.  Every part of the organization works toward this objective, and Client Solutions takes the lead. The knowledge you accumulate as you interact with customers will be foundational to influencing Alloy’s product roadmap, value statement, and market positioning.

## About You

You thrive in a small team where you can make a big impact. You are confident in your toolkit and experience, but you also love to pick up new skills and knowledge.

You are comfortable balancing competing priorities across a portfolio of accounts, knowing when to go deep and when to drive efficiency. You take ownership of your customers’ outcomes and are proactive in identifying opportunities for improvement, growth, and risk mitigation.

You have an innate drive to be successful. You want to take initiative, tackle new obstacles and solve problems we have not encountered before. Each problem you solve will leave a mark, shaping the future of our company’s strategy.

You don’t shy away from even the most challenging problems and are relentless in always looking for better solutions. You pursue your personal objectives, but you are also comfortable working with an engineering-oriented team towards common goals. When you know a better way, you voice your opinion.

You are naturally drawn to analytical work but also think strategically and foster relationships. You can naturally switch between detail-oriented execution, communication with all involved parties, and prioritization based on added value.

You thrive in an environment where priorities evolve, processes are refined, and new challenges emerge. You actively contribute to new initiatives, help  test and refine approaches, and roll out improvements that elevate how we operate. You are excited by the opportunity to not just manage customers, but to help build a world-class Customer Success organization. You take pride in leaving things better than you found them—whether that’s a customer relationship, a playbook, or a team process. You think big and want to change the way an entire industry operates.

## What You Will Do

- Manage a  portfolio of ~10–20 Mid-Market   and Enterprise customers, serving as the primary point of contact from onboarding through renewal and growth.

- Support stakeholders from day-to-day users to VP-level leaders to achieve fast, measurable outcomes with Alloy.ai

- Act as the primary point of contact for assigned customers from kickoff through and including renewal.

- Collaborate with customers to create long-lasting business connections, strengthening all customer relationships and building them into true business partnerships.

- Support customers through implementation, training and onboarding, working closely with cross-functional Alloy.ai teams to ensure reporting and data are accurate and align with customer objectives.

- Deliver against valuable short term objectives and keep new and ongoing projects on track.

- Surface and drive expansion opportunities with existing customers through a consultative mindset in partnership with Sales and the Executive team.

- Work with a group of “core users” through relationship management, training and support, to make Alloy.ai a trusted and integral part of the customer’s regular course of business.

- Conduct business value reviews to grow and retain the  book of business.

- Execute and present value-driving analysis in Alloy.ai and, in collaboration with users, turn these into repeatable processes at customer organizations.

- Act as the internal “voice of the customer”, gathering and prioritizing user feedback, translating ideas and obstacles into actionable, engineering-friendly development requests.

- Work cross-functionally to partner on product and marketing initiatives as well as help drive scale as our business grows.

## What We Are Looking For

- 3+ years of experience in SaaS customer success, management consulting or related analytical, consultative, client-facing fields.

- Exceptional analytical problem-solving skills, with the ability to understand technical details while staying focused on business objectives.

- Demonstrated senior selling skills within consultative projects

- Superior academic record in a quantitative field.

- Outstanding project management, organization, work ethic.

- Highly motivated, self-directed, team player.

- Ability to build long-lasting relationships with senior executives and functional managers, acting as a trusted outside resource for problem structuring.

- Ownership mindset demonstrating drive, initiative, energy and a sense of urgency.

- Able to thrive in a small team with a highly dynamic work environment, switching rapidly from strategy to execution

## Benefits of Joining Alloy

Flexible Time Off– We trust our team to take the time they need to recharge and perform at their best RRSP Matching Program – Helping you invest in your long-term financial future Weekly Team Lunches – Regular opportunities to connect, collaborate, and build relationships across the team Professional Development Budget – Dedicated resources to support your growth, whether through courses, certifications, or other learning opportunities Monthly Transit Reimbursement - Covering your commute to make getting to the office seamless and stress-free Paid Parental Leave - Dedicated time off to focus on your family during one of life’s most important transitions

## About Alloy.ai

## Company Overview
- **One-liner**: Alloy.ai provides a cloud-based demand and inventory control tower that helps consumer goods brands gain real-time visibility into their supply chain, reduce stockouts, and optimize inventory.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2016
- **Founders**: Evan Goldenberg, Joel Beal, Roberto Carli, Zack Reynolds

## Core Business
- **Primary industry/industries**: Supply Chain Analytics, Retail Technology, Consumer Goods SaaS
- **Target customers**: B2B, mid-market to Fortune 500 consumer goods brands (e.g., Crayola, Bic, Valvoline, Bosch, Melissa & Doug, Ferrero)
- **Mission or purpose statement**: To help consumer goods brands sell more products, save time, and solve complex supply chain challenges by making products available where and when they are most needed.

## Products & Services
- **Alloy Intelligence**: A POS and inventory analytics solution that helps consumer goods companies reduce stockouts and excess inventory costs.
- **Integration**: Automates the real-time collection, cleansing, and enrichment of data from internal systems and partners via 850+ pre-built connectors.
- **Modeling**: Harmonizes disparate data across systems to create a unified view of the supply chain from manufacturing to consumer.
- **Prediction**: Uses predictive analytics and forecasting engines to anticipate stockouts and predict demand.
- **Sense. Predict. Respond.**: An early warning system for demand and supply imbalances using daily SKU-store level data.
- **Point of Sale Trends**: A workflow that identifies areas of demand fluctuation and provides insights for addressing root causes.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Total Funding (Series A) — exact amount not disclosed on Crunchbase, but the company is described as "well-funded"
- **Notable Investors/Partners**: Not publicly listed in detail, but the company has completed a Series A round and is trusted by Fortune 500 brands like Ferrero, Crayola, Bic, Valvoline, Bosch, and Melissa & Doug.
- **Growth Signals**: Customers routinely achieve a 35%+ reduction in out-of-stocks, a 5%+ bottom-line impact, and millions in incremental orders. The company has expanded to offices in San Francisco, Denver, Vancouver, Toronto, Washington D.C., and Berlin, indicating strong geographic growth. Headcount is between 51-100 employees.

## Competitive Advantages
- **850+ Pre-built Connectors**: A massive data integration moat that makes it easy for brands to plug into Alloy.ai's platform, creating high switching costs.
- **Daily SKU-Store Level Insights**: Provides granular, near-real-time visibility that competitors often cannot match, allowing rapid response to demand shifts.
- **Proven ROI**: Demonstrable, quantifiable results (35% reduction in stockouts, 5%+ bottom-line impact) create a strong value proposition for new customers.
- **Purpose-Built for Consumer Goods**: Unlike generic analytics platforms, Alloy.ai is specifically designed for the complexities of CPG supply chains, including 40-year-old data standards and labor-intensive manual processes.

## Strategic Focus
- **Deepening Platform Capabilities**: Continuing to build out predictive analytics and AI-powered features (e.g., forecasting, anomaly detection) to move from "sense and respond" to "predict and act."
- **Geographic Expansion**: Growing its presence in Europe (Berlin office) and Canada (Vancouver, Toronto) to serve a global customer base.
- **Scaling Customer Success**: Investing in enterprise engagement managers to ensure large customers achieve maximum value from the platform.
- **Data Network Effects**: As more brands and retailers connect, the platform's data models and predictions become more powerful, creating a defensible network effect.

## Why Work Here
- **Culture**: Emphasizes open, asynchronous communication, individual ownership, and a just-in-time management style. Engineers are given deep context on customer problems and are expected to ship fast. The team hails from successful startups, leading tech companies, and Fortune 100 enterprises.
- **Remote/Hybrid/Office Policy**: Hybrid and remote options available. Offices in San Francisco (HQ), Denver, Vancouver, Washington D.C., and Berlin. The company describes itself as a "distributed organization across three sites."
- **Notable Perks**: Flexible leave policy, competitive health insurance, professional development budget, equity compensation, parental leave, 401K/RRSP matching, and transit benefits for hybrid employees.
- **Engineering Culture**: Engineers work on complex, rewarding problems spanning data processing (terabytes of data), supply chain modeling, and building intuitive applications. Regular knowledge sharing sessions and hackathons are part of the culture. The interview process gives candidates a hands-on glimpse of the company's tech stack.

## Sources
1. [alloy.ai](https://alloy.ai/careers)
2. [alloy.ai](https://alloy.ai/about-us)
3. [jobs.lever.co](https://jobs.lever.co/alloy)
4. [crunchbase.com](https://www.crunchbase.com/organization/alloy-3)
5. [alloy.ai](https://alloy.ai/engineering)

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