---
title: 'Senior Customer Success Manager, Americas (Remote) at Notabene'
canonical: 'https://feeny.ai/job/senior-customer-success-manager-americas-remote-notabene-new-york-ax4jarsyq3mf'
type: 'job'
last_seen: '2026-10-19'
---

# Senior Customer Success Manager, Americas (Remote) at Notabene

- **Company:** Notabene
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-27
- **Last confirmed live:** 2026-10-19
- **Apply:** https://jobs.ashbyhq.com/notabene/97e8afe6-3a21-4b1f-9a34-3490b0e59c7f

## Job description

## About Notabene

Notabene is building infrastructure that’s transforming how money moves in the digital economy. We’re evolving beyond our compliance foundations to enable the next generation of digital financial services between regulated institutions with unprecedented efficiency. With nearly 50 employees across 14 countries and having recently closed our Series B round last November with support from leading investors including Y Combinator, DRW, F-Prime, Jump Capital, Castle Island, and Green Visor Capital, we’re looking for people like you to help shape the future rails of the crypto industry. Location: US-based, remote, covering AMER customers. The impact you will have: Notabene is moving up-market. Our growth now comes from financial institutions and fintechs launching digital asset products. These are bigger customers with longer implementation cycles, more stakeholders and higher contract values than the crypto-native exchanges we grew up with. You will own a small number of these customers. Sales closes the initial deal and hands the customer over at signature. From there they are yours: get them live, get them using the product, renew them and grow them. Growth is the part of this role that matters most. One signed contract is a way into the rest of the organisation. You will map it, find the other teams, entities and regions that need us, and work with Sales to open them. You are also the technical point of contact for your customers. Enterprise conversations get technical early, and you should be able to sit with a customer's integration team and be useful without a Solutions Engineer in the room. Comfort with APIs and the curiosity to work things out yourself matter more here than an engineering background. Within a year you are successful if…

- Net retention across your book has grown, and you can name the renewals and upsells that did it
- You have found and qualified new opportunities inside your existing customers, and converted or handed off a good number of them
- Your customers are live and ramping volume, with their executive sponsors still engaged
- Customers come to you first, on their compliance programme and on their commercial relationship with us

What you will be doing:

- Owning enterprise customers from signature onward: implementation, adoption, business reviews, renewal and expansion
- Mapping each customer for growth across adjacent business units, entities, regions and products, and working with Sales to close the net-new ones
- Running your own renewals and upsells, including pricing, commitments and the conversation with the economic buyer
- Running business reviews early enough to shape the renewal outcome
- Working directly with customer integration teams: API documentation, test calls, transaction and webhook data, and a clear diagnosis when something is stuck
- Guiding customers through their Travel Rule programmes and their stablecoin payment products
- Keeping long implementations on track. FIs take months to go live and ramp slowly, and executive attention has to be held for all of it
- Building relationships across compliance, operations, engineering and the C-suite, so the relationship never rests on one contact
- Bringing customer and competitor insight back to product, sales and marketing
- Keeping records current in HubSpot
- Some on-call duty outside office hours

What you bring:

- Based in the US, able to cover AMER customers
- Senior experience in Customer Success or Account Management at a crypto, fintech or regtech SaaS company, or in another complex technical market, owning enterprise customers
- Comfort with technical products. You can work through API documentation, read a request and response, form a view on why an integration is behaving the way it is, and hold that conversation with a customer's engineers
- Commercial ownership. You have run your own renewals and upsells, negotiated pricing and carried a retention or expansion number
- A history of growing customers you already had, and comfort working with Sales on what you surface
- A doer. You own the detail yourself, and you move without waiting for a process to exist
- Patience for enterprise: long cycles, slow ramps, decisions made by committee
- Experience across the full lifecycle, from onboarding through to expansion
- Good judgement with people and real interest in solving their problems
- Credibility with an integration engineer and with a CFO
- Comfortable working autonomously and getting stuck in

## Nice to Have

- Travel Rule, stablecoin payments or digital asset compliance experience
- Time at a company that moved up-market into enterprise
- Solutions engineering, implementation or technical account management background
- Experience with banks and regulated financial institutions entering digital assets
- Having built Customer Success processes and playbooks from scratch

## About Notabene

## Company Overview
- **One-liner**: Notabene is building the open trust layer for global payments, providing a platform for compliant stablecoin and crypto transactions between financial institutions.
- **Entity Type**: Private (Series B)
- **Headquarters**: New York, United States
- **Founded**: 2020
- **Founders**: Pelle Braendgaard (CEO) and Alice Nawfal (COO) [ycombinator.com](https://www.ycombinator.com/companies/notabene)

## Core Business
- **Primary Industry**: Regtech (Crypto Compliance) / Blockchain Services / Payments Infrastructure.
- **Target Customers**: B2B, specifically financial institutions, including banks, exchanges, stablecoin issuers, wallet providers, payment orchestrators, and fintechs. [linkedin.com](https://www.linkedin.com/company/notabene-id)
- **Mission/Purpose**: To enable trusted, compliant, and instant global money movement by automating pre-transaction decision-making. [notabene.id](https://notabene.id/)

## Products & Services
- **[Notabene Flow](https://notabene.id/)**: The first open stablecoin payments platform for businesses. It introduces new payment capabilities like pull payments (invoicing), push payments (disbursements), and recurring subscriptions for stablecoins.
- **[Notabene Transact](https://notabene.id/)**: The world's largest Travel Rule-compliant transaction authorization platform for regulated institutions. It automates compliance workflows and enables real-time transaction authorization.
- **[Transaction Authorization Protocol (TAP)](https://notabene.id/)**: An open protocol that standardizes how counterparties discover, validate, and authorize crypto transactions before funds move. It is the foundational layer for the Notabene ecosystem.

## Market Standing
- **Valuation**: Not publicly available.
- **Key Metric**: Total Funding of $26.6M. The platform has processed over $1 trillion in compliant transaction volume annually across 2,000+ verified entities in 100+ jurisdictions. [linkedin.com](https://www.linkedin.com/company/notabene-id) [notabene.id](https://notabene.id/)
- **Notable Investors/Partners**: DRW Venture Capital (led Series B), Jump Capital, F-Prime (led Series A), Castle Island Ventures (led Seed). [ycombinator.com](https://www.ycombinator.com/companies/notabene) [linkedin.com](https://www.linkedin.com/company/notabene-id)
- **Growth Signals**: 85% of transactions have straight-through processing. Company has seen +25.5% headcount growth year-over-year. Actively hiring for 10+ roles across sales, customer success, product, and engineering. [linkedin.com](https://www.linkedin.com/company/notabene-id) [notabene.id](https://notabene.id/)

## Competitive Advantages
- **Open Standard (TAP)**: Building on an open protocol creates a network effect, making it the default standard for pre-transaction messaging in crypto, similar to SWIFT for traditional banking.
- **Deep Compliance Expertise**: First-mover advantage in solving the complex FATF Travel Rule compliance for crypto assets across over 100 jurisdictions.
- **Dual-Product Strategy**: Combines a high-volume compliance network (Transact) with a new revenue-generating payments platform (Flow), creating a powerful ecosystem.

## Strategic Focus
- **Scaling Stablecoin Payments**: The launch of Notabene Flow signals a strategic pivot from pure compliance to actively building the rails for the stablecoin economy, focusing on recurring and pull payments.
- **Global Network Expansion**: Continues to add verified financial institutions to its network to strengthen the liquidity and utility of its platform.
- **Protocol Adoption**: Driving adoption of the open-source TAP protocol as the industry standard for secure and compliant crypto transactions.

## Why Work Here
- **Mission-Driven**: Opportunity to work on a critical infrastructure problem at the intersection of finance, crypto, and regulation.
- **High-Growth Environment**: The company is growing rapidly (+25% YoY headcount) and has strong financial backing from top-tier VC firms. [linkedin.com](https://www.linkedin.com/company/notabene-id)
- **Remote-First Culture**: Notabene is a global, remote-friendly company with employees in over 15 countries (including the US, UK, Netherlands, Germany, and Singapore). [linkedin.com](https://www.linkedin.com/company/notabene-id)
- **Strong Engineering Culture**: As a Y Combinator alum (Summer 2020) building an open protocol and platform, the team has a strong technical and product-focused ethos. [ycombinator.com](https://www.ycombinator.com/companies/notabene)

## Sources
1. [Notabene Official Website](https://notabene.id/)
2. [Notabene Careers Page](https://jobs.ashbyhq.com/notabene)
3. [Notabene on LinkedIn](https://www.linkedin.com/company/notabene-id)
4. [Notabene on Y Combinator](https://www.ycombinator.com/companies/notabene)

## Other roles at Notabene

- [Controller](https://feeny.ai/job/controller-notabene-united-states-2bqxrr884nra) — United States
- [Customer Success Manager, EMEA](https://feeny.ai/job/customer-success-manager-emea-notabene-london-xyex3scwg9wg) — London, United Kingdom
- [Enterprise Account Executive, Americas](https://feeny.ai/job/enterprise-account-executive-americas-notabene-new-york-jcmwv3ybahmz) — New York, NY