---
title: 'Senior Customer Success Manager at Amplemarket'
canonical: 'https://feeny.ai/job/senior-customer-success-manager-amplemarket-united-states-dmxmdapz5x05'
type: 'job'
last_seen: '2026-09-12'
---

# Senior Customer Success Manager at Amplemarket

- **Company:** Amplemarket
- **Location:** United States
- **Work type:** remote
- **Posted:** 2022-08-26
- **Last confirmed live:** 2026-09-12
- **Apply:** https://job-boards.eu.greenhouse.io/amplemarket/jobs/4066969101

## Job description

What is Amplemarket all about?

Amplemarket's premise is that a lot of the playbooks used by B2B sales teams that worked 5 years ago don't cut it anymore.

In today's environment, sales teams need to have a tremendous amount of information about their prospects to decide when is the best moment and channel to reach out in the most relevant way. You can't do this with 5 different data/sales enablement point solutions that don't share the same data schema and barely communicate with each other. Amplemarket is the all-in-one compound solution that enables this.

Our AI-powered sales platform helps B2B companies generate more opportunities thanks to our advanced lead generation engine, hyper-personalized sequencing, omnichannel outreach, and AI-powered smart actions. We are backed by Y Combinator, and we are powering the sales teams at some of the fastest-growing companies in the world like Deel, Moveworks, H1 and Vanta.

We are looking for an experienced, motivated, and passionate Customer Success Manager to join our Customer Team at Amplemarket.

At Amplemarket, we are on a mission to set the highest standards in customer experience. We believe exceptional customer experience not only drives growth and retention, but also turns customers into enthusiastic champions and advocates of our platform.

As a Customer Success Manager, you will be the trusted advisor to our customers, ensuring they achieve their desired outcomes through the use of Amplemarket. You will be responsible for building strong, long-term relationships, identifying opportunities for expansion, and proactively addressing challenges to ensure customer satisfaction and success.

You will:

- Own and manage a portfolio of customer accounts, fostering strong business relationships with external stakeholders at all levels
- Act as a trusted advisor, guiding customers through their entire journey with Amplemarket, from onboarding to renewal, helping them achieve their business goals
- Lead the onboarding process for new customers, ensuring a seamless transition from sales to customer success, including live product training sessions
- Track and report on key metrics, including customer satisfaction, NPS, retention rates, growth, and more
- Identify expansion opportunities and manage upsell initiatives
- Proactively monitor account health to identify risks early and be proactive at mitigating churn
- Be the voice of the customer within Amplemarket, advocating for product improvements and new features by collaborating with product, engineering, sales, and marketing teams
- Contribute to process improvements by helping to define and refine customer success workflows and best practices

Who we’re looking for:

- 3+ years of experience in customer success, account management, or a similar customer-facing role, preferably in a SaaS environment
- A customer-centric mindset with a passion for delivering exceptional experiences and driving positive outcomes
- Exceptional relationship-building skills, capable of engaging with a range of stakeholders, from end-users to executive sponsors
- A proven track record in managing complex customer relationships, achieving renewals, driving expansions, and building customer advocacy
- Strong organizational skills with the ability to manage and report on multiple accounts efficiently in a fast-paced environment
- Excellent written and verbal communication skills—you will be the primary point of contact for your accounts and must communicate clearly and effectively
- Analytical skills—you’ll forecast potential ARR changes and prepare data-driven QBRs for your customers
- Solid project management experience to ensure smooth customer onboarding and ongoing success
- Commercial acumen with the ability to identify, nurture, and close growth opportunities within your book of business
- Ability to thrive in a remote-first environment and collaborate effectively with multiple internal teams

Nice to have:

- Previous experience in sales
- Previous experience in marketing (Growth/Performance)
- Experience working in a high-growth startup environment
- Familiarity with remote-first work practices
- Knowledge of the outbound sales industry, trends and solutions in the market

A little more about Amplemarket:

- We are a post-Series A start-up
- We are backed by YCombinator
- Fast growing startup with product market fit
- Founders also created [https://fermatslibrary.com](https://fermatslibrary.com/)
- You can listen more about us here: [https://bit.ly/2W7fVDR](https://www.spreaker.com/user/12940214/joao-batalha-streamlining-sales-the-future-of-crms)

We offer:

- Nice work environment
- Competitive Salary
- Health Insurance
- Stock Options
- Annual Company Trip in a secret location
- and more!

Amplemarket is committed to creating an inclusive employee experience for all.

Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that what truly matters is how your skills, knowledge and personality fit our company. So bring your best professional version of yourself, and apply - we'd like to hear from you!

## About Amplemarket

## Company Overview
- **One-liner**: Amplemarket provides an AI-powered sales platform that helps B2B companies find, connect with, and close their ideal customers through lead generation, multichannel outreach, and intelligent automation.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Francisco, California, United States (with a remote-first team and an additional office in Lisbon, Portugal)
- **Founded**: 2019
- **Founders**: João Batalha (CEO), Luís Batalha (CPO), Mica Oliveira (CRO)

## Core Business
- **Primary industry**: Sales technology / Sales intelligence & engagement
- **Target customers**: B2B organizations, especially high-growth tech companies (e.g., SaaS, financial services, B2B service providers) running outbound sales motions. Customers include Deel, Vanta, DataStax, Sendoso, Mistral AI, and Cerebras.
- **Mission or purpose statement**: “Help companies grow” – every decision is driven by the question “How do we create more value?”

## Products & Services
- **Duo Copilot (AI Sales Copilot)**: An AI agent layer that spots buying signals, researches prospects, and delivers timely outreach across channels. Covers four pillars: Intelligence, Lead Generation & Signals, Multichannel Engagement, and Deliverability Optimization.
- **Lead Generation & Signals**: Access to a high‑quality prospect database with 70M+ phone numbers and <3% email bounce rate. AI processes 100+ buying signals to identify ideal customers.
- **Multichannel Engagement**: Build tailored sequences across email, LinkedIn, and other channels to maximize reply rates (claims up to 100% more replies).
- **Deliverability Optimization**: AI scheduling, deliverability testing, and smart warmup to boost open rates by up to 50%.
- **Intelligence**: AI research and daily signals to save reps more than 10 hours per week, increasing conversion rates by up to 50%.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total funding of **$12M** (Seed and Series A rounds, raised ~4 years ago)
- **Notable Investors/Partners**: Comcast Ventures and Armilar Venture Partners (co‑led both rounds). Awards include G2 Top 50 Sales Tools, Gartner AI Cool Vendor, and RevGenius Next 50 GTM Startups.
- **Growth Signals**: 97% weekly data updates; rapid adoption by high‑profile B2B tech customers; positioned as a “rocketship” with remote‑first global team.

## Competitive Advantages
- **All‑in‑one platform**: Combines lead generation, outreach, and deal management in a single tool, eliminating tool juggling.
- **Built by sellers for sellers**: Founders learned sales the hard way while selling a previous product, bringing an engineer’s perspective to sales automation.
- **Human + AI collaboration**: AI agents handle research and timing, allowing reps to focus on relationships and closing.
- **Quality over quantity**: AI prioritizes personalized, relevant outreach instead of volume, driving higher engagement and lower bounce rates.

## Strategic Focus
- **Current priorities**: Deepening AI agent capabilities (Duo Copilot) to act as autonomous teammates that handle research, signal detection, and outreach sequencing. Further vertical expansion into enterprise sales teams and adjacent go‑to‑market functions.
- **Direction for growth**: Scaling the platform globally while maintaining a remote‑first culture that attracts “A‑players” and fosters high performance.

## Why Work Here
- **Remote‑first culture**: Work from anywhere in the world, with health insurance support, competitive salary + stock options, and an annual learning budget.
- **Annual offsite**: Team gathers in a secret location each year.
- **Values**: “Make something people want,” “Mission focus,” “Pro sports team mentality” (high bar, play to win), and “Curious optimism” (ask tough questions but believe in success).
- **Engineering culture**: Founded by former MIT CS student and physicists; product and engineering are core to the mission. Roles include Senior Software Engineer, Design Manager, and Product positions.
- **Growth opportunities**: Work closely with founders and leadership; everyone gets to leave their mark on a fast‑growing rocketship.

## Sources
1. [Amplemarket Careers](https://www.amplemarket.com/careers)
2. [Amplemarket About](https://www.amplemarket.com/about)
3. [Amplemarket Product Page](https://www.amplemarket.com/)
4. [CB Insights – Amplemarket](https://www.cbinsights.com/company/amplemarket)
5. [ZoomInfo Pipeline Review – Amplemarket](https://pipeline.zoominfo.com/sales/amplemarket-review)

## Other roles at Amplemarket

- [Head of Legal & Compliance](https://feeny.ai/job/head-of-legal-compliance-amplemarket-portugal-w8xzr53w1hfe) — Portugal
- [Outbound Account Executive, US](https://feeny.ai/job/outbound-account-executive-us-amplemarket-united-states-8j0pwfdsha6s) — United States
- [Outbound Account Executive, Europe](https://feeny.ai/job/outbound-account-executive-europe-amplemarket-europe-2w5r957yd6vh) — Europe
- [Tech Lead](https://feeny.ai/job/tech-lead-amplemarket-emea-latam-north-mxhj94wtdzxh) — Emea/latam/north, United States
- [Senior Revenue Operations Manager](https://feeny.ai/job/senior-revenue-operations-manager-amplemarket-united-states-cx8zzd2dh3vd) — United States
- [Frontend Software Engineer](https://feeny.ai/job/frontend-software-engineer-amplemarket-emea-latam-mnwnjzg6hnds) — EMEA / LATAM
- [Product Support Specialist](https://feeny.ai/job/product-support-specialist-amplemarket-latam-united-states-gdgmh3fnv088) — LATAM / United States
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- [Engineering Manager](https://feeny.ai/job/engineering-manager-amplemarket-emea-latam-north-fmgq66sp46z6) — Emea/latam/north, United States
- [Senior Product Manager](https://feeny.ai/job/senior-product-manager-amplemarket-emea-zq6pqe0sm27t) — EMEA