--- title: 'Senior Customer Success Manager - bilingual EN/FR at CoderPad' canonical: 'https://feeny.ai/job/senior-customer-success-manager-bilingual-en-fr-coderpad-ireland-zps41fxhrdr1' type: 'job' last_seen: '2026-09-12' --- # Senior Customer Success Manager - bilingual EN/FR at CoderPad - **Company:** CoderPad - **Location:** Ireland - **Compensation:** €80k–€90k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-01 - **Last confirmed live:** 2026-09-12 - **Apply:** https://jobs.lever.co/coderpad/ad0df0c7-4bcb-4520-bbbe-286691a0b995 ## Job description We are looking for a Senior Customer Success Manager to join our Customer Success team in Ireland (full remote). What does a Senior Customer Success Manager, EMEA at CoderPad do? CoderPad CSMs partner with technical hiring and engineering leaders to make sure they get real, measurable value from our platform, and keep coming back to it as their hiring needs grow. As the global leader in the technical interview space, with 4,000+ customers in 165+ countries, our goal as a Customer Success team is to drive retention, expansion, and advocacy across our customer base by helping customers achieve outcomes that matter to their business, not just adoption for its own sake. This role owns a book of strategic EMEA accounts, with a particular focus on French-speaking customers. You'll run executive-level relationships, own renewal and expansion outcomes, and be the CS voice for the region. This role reports to the VP of Customer Success and is located in Ireland. ## What you'll be doing - Owning a portfolio of strategic EMEA accounts, accountable for retention, expansion, and account health. - Building and executing account plans for top accounts, tied to each customer's actual business goals. - Running QBRs in both English and French to reinforce value and deepen the relationship. - Monitoring account health through usage data and qualitative signals, and getting ahead of risk before it turns into churn. - Owning renewal conversations end to end, including negotiation, in close partnership with Sales. - Identifying and driving expansion opportunities alongside Sales. - Generating referenceable customer wins: case studies, testimonials, referrals. - Representing the voice of the customer internally to shape product and CS decisions. - Using AI tools daily to work efficiently, from QBR prep to account research to usage summaries. ## What you should bring - 5+ years in customer success, account management, or strategic consulting, ideally in SaaS or a technical hiring platform. - Bilingual English/French at a business and executive level. You'll be running QBRs and negotiating renewals in French. - Proven experience managing executive relationships with a consultative, solution-oriented approach. - Strong commercial acumen across renewals, upsells, expansion strategy, and contract negotiation. - Comfort analyzing usage and business data to turn it into action, not just reporting. - Daily, hands-on use of AI tools in your current workflow. You should be able to speak to specific ways you use them, not just that you do. The CoderPad Interview Process Your actual interview plan has more stages than the template's default four, so I'd list it out explicitly rather than use the generic version, so candidates know what they're signing up for: Qualify Application (30 min) Recruiter phone screen (30 min) Hiring manager interview (45 min) Screen assessment (30 min) Panel interview (3X30 min) Final interview with our CEO (30 min) ## About CoderPad ## Company Overview - **One-liner**: CoderPad provides a collaborative, real-world coding assessment platform that helps companies evaluate engineering skills through hands-on projects and live interviews. - **Entity Type**: Private (Privately Held) - **Headquarters**: San Francisco, California, United States - **Founded**: 2013 - **Founders**: Not publicly available ## Core Business - **Primary industry**: Technical Hiring / Talent Assessment (Software Development) - **Target customers**: B2B – engineering teams, hiring managers, and recruiting functions at companies of all sizes (SMB to Fortune 100) - **Mission / Purpose**: Make tech hiring fair, fast, and realistic – moving beyond resumes and test-taking to evaluate real engineering skill. ## Products & Services - **[CoderPad Screen](https://coderpad.io/)**: Pre-built, real-world coding assessments that provide structured scoring and integrity monitoring. Reduces time-to-hire by 30% and cost-per-hire by $30K+. - **[CoderPad Interview](https://coderpad.io/)**: Live, collaborative pair-programming environment with a multi-file IDE, AI assistants, private notes, code playback, and structured scoring. - **Enterprise Security & Integrations**: SOC 2 / ISO 27001 compliant; seamless ATS and scheduling integrations (e.g., monday.com, McAfee case studies). ## Market Standing - **Valuation**: Not disclosed - **Key Metric**: Estimated annual revenue ~$4M (LinkedIn data) — however, the platform powers 3M+ technical evaluations per year and is trusted by 4,000+ organizations in 165+ countries, including 20%+ of the Fortune 100. - **Notable Investors / Partners**: Not disclosed; key customers include monday.com, McAfee, and other enterprise teams. - **Growth Signals**: Employee headcount grew 9.2% YoY (67 employees); 96% candidate completion rate; 97% engineer preference; expanding AI features and multi-LLM integrations. ## Competitive Advantages - **Real-world assessments**: Multi-file, project-based tasks (not algorithms) that mirror actual engineering work – leading to 60% higher completion rates versus other platforms. - **AI-native platform**: Built-in AI assistants with full context visibility (prompts, outputs, code edits) so interviewers can assess how candidates think and validate with AI. - **Candidate experience focus**: 96% of candidates finish assessments; strong brand perception among engineers. - **Scale & trust**: Used by 20%+ of Fortune 100 and thousands of global teams. ## Strategic Focus - **AI-powered hiring**: Deepening AI integration in both screening and live interviews – using multiple LLM providers, streaming UX, and non-deterministic behavior handling. - **Fairness & realism**: Continuously improving assessment design to eliminate bias and test actual engineering capability rather than test-taking skills. - **Global expansion**: Maintaining a remote-first, distributed workforce (10+ countries) while serving customers in 165+ countries. ## Why Work Here - **Culture**: Emphasis on curiosity, ownership, collaboration, transparency, and boldness. Written culture with async collaboration across time zones. - **Remote/Hybrid**: Remote-first; required overlap window with core team PST 7:00–16:00; on-call rotation about once every 8 weeks. - **Engineering Environment**: Small, reviewable changes; high-quality code reviews; AI tooling expected as part of daily work; strong focus on documentation and operational clarity. - **Impact**: Every employee helps people get jobs and helps companies build better teams. Diversity and inclusion are core values. - **Perks**: Not explicitly listed, but the tech stack includes modern AI/ML tools and a pragmatic architecture that values reliability and maintainability. ## Sources 1. [coderpad.io/careers](https://coderpad.io/careers/) 2. [coderpad.io/about-us](https://coderpad.io/about-us/) 3. [coderpad.io](https://coderpad.io/) 4. [linkedin.com/company/coderpad](https://www.linkedin.com/company/coderpad) 5. [jobs.lever.co/coderpad](https://jobs.lever.co/coderpad/7367bdea-c6a9-4bb8-991b-63fbb05a02bc) ## Other roles at CoderPad - [Senior Software Engineer, Fullstack](https://feeny.ai/job/senior-software-engineer-fullstack-coderpad-mexico-mdkmh5exs3x6) — Mexico - [Lead Software Engineer](https://feeny.ai/job/lead-software-engineer-coderpad-montpellier-85vvf9mp4hvt) — Montpellier, France - [Sales Manager NA, Net New](https://feeny.ai/job/sales-manager-na-net-new-coderpad-united-states-q1nq95ary9xn) — United States - [Senior Account Executive](https://feeny.ai/job/senior-account-executive-coderpad-united-states-qssmmydqhcmy) — United States