---
title: 'Senior Customer Success Manager at BlackSky'
canonical: 'https://feeny.ai/job/senior-customer-success-manager-blacksky-singapore-a0e2kf8f03eb'
type: 'job'
last_seen: '2026-09-08'
---

# Senior Customer Success Manager at BlackSky

- **Company:** BlackSky
- **Location:** Singapore
- **Posted:** 2026-03-20
- **Last confirmed live:** 2026-09-08
- **Apply:** https://boards.greenhouse.io/blacksky/jobs/8469064002?gh_jid=8469064002

## Job description

Senior Customer Success Manager

About Us:

BlackSky is a real-time intelligence company. We own and operate the world's most advanced space-based intelligence platform and provide customers satellite imagery, automated analytics and high-frequency monitoring of strategic locations, economic assets, and events from around the globe. BlackSky is trusted by the most demanding allied military and intelligence organizations and commercial companies to deliver foresight into critical matters that affect national security and the economy. BlackSky's data enables governments and businesses to see, understand and anticipate change as it happens, giving them the ultimate strategic advantage so they can act quickly. Our global team works with cutting-edge technology to make a difference around the world and prides itself on being people-first, customer-focused and fun.

BlackSky is seeking a talented, multi-faceted rock star to manage the customer experience, from customer onboarding to customer management & maintenance (billing, notifications, etc.). We are growing our international portfolio and need a team-oriented player to cover working hours in the Middle East and/or Europe. A successful candidate will bring the ability to comfortably engage with internal and external stakeholders at all levels in an organization and from different cultural backgrounds. You are customer-centric, enthusiastic, dependable and detail oriented.

**Must be available to work 0100-1200 UTC Saturdays, and 2200-1200 UTC Sundays as part of a 40-hour work week (remaining schedule may be negotiable). This position reports to the Director, Customer Success and is located in a remote role in Singapore. This position is not eligible for relocation.

Responsibilities:

- Become an expert in all of BlackSky’s products and services and be able to discuss product value propositions.
- Confidently wield a cutting-edge image acquisition and analytics suite, aid in user education and best practices.
- Be the front-line contact for customer support inquiries (conduct business by e-mail and phone). Prioritize and drive resolution for escalated customer issues.
- Collaborate cross functionally with multiple internal teams to facilitate quick resolution to customer inquiries.
- Oversee customer order progress, cancellation, deliveries etc.
- Advocate for the customer by sharing their feedback and use cases with Product and Engineering, and the rest of the CSM team
- Identify and report key metrics to internal and external stakeholders with an eye on developing additional value-identifying metrics.
- Have a firm understanding of customer use cases and how to encourage product adoption and budget consumption within the framework of those use cases.
- Onboard and train enterprise customers and their user base.
- Other job-related duties as assigned.

Required Qualifications:

- Bachelor’s degree in a relevant field.
- At least six (6) years of experience in one or more of the following roles: Customer Success, Account Management, Customer Support.
- Excellent written and executive communication skills; must be fluent in English.
- Demonstrated capability to quickly assimilate use of various software applications.
- Flexibility to quickly adapt to evolving processes, technology and applications.
- The ability to thrive working independently and collaborating with a positive attitude.
- Ability to translate customer mission needs into product or service requirements, including communicating priorities, risks, and delivery timelines.
- Proven record of partnering with teams across the organization and influencing to achieve business results.

Preferred Qualifications:

- Endless appetite for new knowledge, with the ability to quickly develop expertise and solve difficult problems in unfamiliar domains.
- Proficiency with Arabic.
- Proficiency with Salesforce.
- GIS or related background.
- Like working in space!
- Experience supporting high-growth, technology-driven organizations.
- Ability to operate independently in a fast-moving, ambiguous environment while managing multiple high-value customers.

## About BlackSky

## Company Overview
- **One-liner**: BlackSky is a real-time, space-based intelligence company that delivers on-demand, high-frequency satellite imagery, analytics, and monitoring of critical global locations, assets, and events.
- **Entity Type**: Public (NYSE: BKSY)
- **Headquarters**: Herndon, Virginia, USA (with a satellite manufacturing facility in Tukwila, Washington)
- **Founded**: 2013 (as BlackSky Global, a spin-off from Spaceflight Industries)
- **Founders**: Brian E. Bjelde, Nick Merski, and Jordan Tate

## Core Business
- **Primary industry**: Earth Observation / Space-based Intelligence / Geospatial Intelligence (GEOINT)
- **Target customers**: B2B, primarily serving government defense and intelligence agencies (US and international), along with commercial enterprises in sectors like maritime, energy, and infrastructure.
- **Mission or purpose statement**: To dramatically accelerate Earth observation from space for real-time monitoring. BlackSky enables customers to see, understand, and anticipate change for a decisive strategic advantage.

## Products & Services
- **BlackSky Spectra®**: The company’s core software platform. It is a purpose-built, space-based intelligence platform for dynamic monitoring. It integrates tasking, collection, and AI-driven analytics to deliver actionable insights (e.g., object detection, change monitoring) in under 90 minutes on average. *Type*: SaaS / Analytics Platform.
- **Satellite Constellation (Gen-2 & Gen-3)**: BlackSky owns and operates a proprietary fleet of high-resolution satellites in low Earth orbit (LEO). The Gen-3 constellation, launched in 2025, is designed to be the world’s largest very high-resolution constellation by end of 2026. This provides high-revisit, low-latency tasking and data collection. *Type*: Hardware (Spacecraft) / Data Service.
- **BlackSky Assured**: A subscription-based service offering dedicated, prioritized access to satellite tasking and data for persistent monitoring of specific areas of interest. *Type*: Service / Subscription.
- **BlackSky On-Demand**: A flexible, worldwide tasking service for ad-hoc intelligence needs. *Type*: Service.
- **Third-party Data Integration**: Through Spectra, users can access and analyze data from third-party satellite partners, creating a “virtual constellation.” *Type*: Platform Feature.

## Market Standing
- **Valuation/Market Cap**: Market cap is approximately $350–$400 million (as of mid-2026, subject to market fluctuations). *Source*: Public market data.
- **Key Metric**: As a public company, annual revenue is reported. For 2025, BlackSky reported revenue of approximately $107 million (a year-over-year increase of 35%). *Source*: BlackSky 2025 Annual Report (SEC 10-K).
- **Notable Investors/Partners**: Key institutional investors include entities like Neuberger Berman and AWM Investment Company. Strategic partners include government clients (e.g., U.S. National Reconnaissance Office, U.S. Space Force, international defense ministries) and commercial platform partners.
- **Growth Signals**: 
    - **Gen-3 Constellation Deployment**: Rapidly scaling its next-generation satellite fleet, with four Gen-3 satellites already operational.
    - **International Expansion**: Signed a new eight-figure international contract in March 2026 for “accelerated delivery of Gen-3 sovereign space-based intelligence solution.”
    - **Revenue Growth**: 35% revenue growth in 2025, demonstrating strong market demand.
    - **New Contract Wins**: Multiple seven-figure contracts announced in early 2026 for “Assured” services with international defense customers.

## Competitive Advantages
- **Vertically Integrated Model**: BlackSky designs, manufactures, and operates its own satellites (in Tukwila, WA) and owns its software platform (Spectra). This end-to-end control allows for rapid iteration, cost optimization, and a tightly integrated hardware-software system.
- **Speed & Low Latency**: The company is built on a culture of speed. Its platform delivers imagery and analytics in under 90 minutes on average, a key differentiator for time-sensitive defense and intelligence missions.
- **AI-Powered Analytics**: BlackSky Spectra incorporates automated detection and classification models for vessels, aircraft, and vehicles, turning raw imagery into actionable intelligence at scale, freeing human analysts for higher-level tasks.
- **First-of-its-Kind Platform**: BlackSky is recognized as the only purpose-built, real-time space-based intelligence platform that seamlessly combines tasking, collection, and analytics.

## Strategic Focus
- **Scaling the Gen-3 Constellation**: The primary strategic focus is on deploying the Gen-3 satellite fleet to achieve the world’s largest very high-resolution constellation, dramatically increasing capacity, revisit rates, and image quality.
- **Deepening Government & Defense Relationships**: Targeting larger, multi-year contracts with both U.S. and allied international defense and intelligence agencies, particularly for the “Assured” subscription model which provides predictable recurring revenue.
- **Expanding Commercial Vertical Markets**: Growing adoption in commercial sectors (e.g., supply chain monitoring, infrastructure security, insurance) by demonstrating the value of time-sensitive, AI-driven intelligence.
- **AI & Automation Leadership**: Continuing to invest heavily in AI and machine learning capabilities within Spectra to automate more of the intelligence workflow and maintain a technological edge.

## Why Work Here
- **Mission-Driven Impact**: Employees directly contribute to global security and situational awareness. The company states its work provides “global impact” by supporting real-world operations for national security and disaster response.
- **Rapid Growth & Professional Development**: As a fast-growing, public company scaling its satellite constellation, BlackSky offers significant opportunities for advancement and responsibility, particularly in engineering, operations, and data science.
- **Culture of Speed & Innovation**: The company emphasizes a lean, innovative culture where employees work alongside “bright and passionate people” on cutting-edge space technology challenges. The culture is described as one of tremendous professional growth.
- **Work-Life Balance**: Employee testimonials on the careers page specifically highlight “healthy work-life balance” as a key reason they enjoy working at BlackSky.
- **Workplace Policy**: The company is headquartered in Herndon, VA, with its satellite manufacturing facility in Tukwila, WA. Many roles (especially engineering) appear to be hybrid or on-site given the nature of the hardware and operations work. The careers page lists roles like Staff Engineer, Constellation Systems; Manager, People & Culture; and UX Designer, suggesting a mix of technical and corporate functions. *Source*: [BlackSky Careers Page](https://blacksky.com/company/careers/).

## Sources
1. [BlackSky Official Website](https://blacksky.com/)
2. [BlackSky Company Page](https://blacksky.com/company/)
3. [BlackSky Technology Page](https://blacksky.com/technology/)
4. [BlackSky Investor Relations](https://ir.blacksky.com/overview/default.aspx)
5. [BlackSky Careers Page](https://blacksky.com/company/careers/)

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