--- title: 'Senior Customer Success Manager - Commercial (Mandarin Speaker) at Klaviyo' canonical: 'https://feeny.ai/job/senior-customer-success-manager-commercial-mandarin-speaker-klaviyo-singapore-9esetfkztv2a' type: 'job' last_seen: '2026-09-10' --- # Senior Customer Success Manager - Commercial (Mandarin Speaker) at Klaviyo - **Company:** Klaviyo - **Location:** Singapore - **Posted:** 2026-06-26 - **Last confirmed live:** 2026-09-10 - **Apply:** https://www.klaviyo.com/careers/jobs/7786392003?gh_jid=7786392003 ## Job description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit [klaviyo.com/careers](http://klaviyo.com/careers) to see how we empower creators to own their own destiny. At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit [careers.klaviyo.com](https://careers.klaviyo.com/en/) to see how we empower creators to own their own destiny. Klaviyo is a leading marketing platform that helps eCommerce store owners deliver a more personalized experience for their customers. Klaviyo has helped brands across the world make more than $3.7 billion in revenue in the last year alone. It has never been easier to create deeper, higher-value customer relationships, which is why an average of 67 brands move to Klaviyo every day. As an organization, we approach challenges with humility, radical collaboration, take ownership of our contributions, and embrace a growth mindset that pushes us to be remarkable each day. Klaviyo’s Commitment to Diversity Equity & Inclusion (DEI): Klaviyo believes that diversity enables creation of better products, ability to solve complex problems, and drive more powerful solutions. In order to make diversity possible, we commit to striving to create an environment of inclusion: an environment focused on psychological safety, empathy, and human connection, which will allow employees of all backgrounds to feel the care they need to thrive. ## About The Team We are looking for a Senior Customer Success Manager to join our Singapore Office who is passionate about providing the best experience and support to APAC customers. Our Sydney team began to take shape in early 2022 and has now built our go to market teams in sales, customer success, partnerships, marketing, recruiting and product support. As the team grows we will see a continued expansion of Klaviyo’s customer base and the building of a fantastic working culture in line with what we see elsewhere in Klaviyo but with its own local identity. This is your unique opportunity to join us at a very early stage and help to shape our future in Singapore. Working at Klaviyo means you’ll work on things you never imagined you would; you’ll grow in ways you didn’t consider possible; and you’ll do the best work of your career with people who are just as motivated and talented as you are. ## About the Role Customer Success Managers (CSMs) at Klaviyo are a critical part of our success and the success of our customers. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for CSMs who are passionate about partnering with SMB brands using Klaviyo to drive revenue and growth. You are passionate about finding creative solutions to unique problems, you thrive in challenging situations and you want to apply these skills to solve problems for customers using our software. This is a great opportunity for someone with a passion for customer success, has strong technical skills, and a previous background in ecommerce or general strategic marketing solutions. As we expand our presence across Asia, fluency in an additional Asian language especially Mandarin will be a strong asset. ## How You'll Make a Difference - Passionately establishing yourself as the trusted advisor for 20-45 SMB Klaviyo customers - Strategically consult with these customers to devise strategies to help increase email and SMS revenue for all customers through the Klaviyo platform - Use creative problem solving to help customers reach their business goals and maximize the value they are getting from Klaviyo - Build strong relationships with customers to drive executive stakeholder alignment on both the customer and Klaviyo side - Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies to reach their goals - Ensuring customer sentiment is strong, serving as an internal advocate for your customers and leading cross-functional efforts to solve for the customer - Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion. - Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. ## Who You Are - 5+ years of account management experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time - Excellent program management skills, you are able to own customer projects from scoping & planning through to implementation and measuring success - You are a trusted advisor to your customers, able to assist in prioritizing initiatives based on competing priorities and resources. You can effectively push back and challenge customers, and leverage data to reinforce your recommendations - Excellent communication skills via phone, video conference and email - Curious and eager to learn - You are adaptable to change and thrive working in a fast paced environment - Experience managing customer relationships through Salesforce, Gainsight or similar CRMs and experience using email / SMS marketing platforms and E-Commerce platform - Professional Mandarin speaking is needed to support our Asia expansion ambitions and our clients - You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. ## Nice to Have - Familiarity with Klaviyo; completing the [Product Certificate](https://academy.klaviyo.com/en-us/collections/product-certification?utm_source=onboarding_job_listing&utm_medium=cross_promo&utm_campaign=klaviyo_product_certificate) is a plus #LI-Hybrid We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using [Covey Scout for Inbound](https://getcovey.com/product/covey-scout-inbound) on April 3, 2025. Please see the independent bias audit report covering our use of Covey [here](https://getcovey.com/nyc-local-law-144) Klaviyo in APAC: We are rapidly expanding our footprint in Asia-Pacific with our new Singapore Hub. Since launching here just six months ago we are already scaling fast, aggressively building out our core GTM functions, including Sales, Pre-sales, Business Development, Customer Success, Partnerships, Marketing, and People. This is a true “1% done” moment. While we build on the strong foundation of our Sydney presence, our Singapore Hub offers the unique energy of a startup within a global company. We are looking for “Drivers”—builders who want to shape our local culture and define the future of Klaviyo in Asia-Pacific and Japan. Aligned with our value of Always Learning, we are looking for the leaders of the future. The headroom for growth here is massive. If you are insatiably curious and eager to accelerate your career, Klaviyo provides the platform. Join us, and help build something exceptional from the ground up. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using [Covey Scout for Inbound](https://getcovey.com/product/covey-scout-inbound) on April 3, 2025. Please see the independent bias audit report covering our use of Covey [here](https://getcovey.com/nyc-local-law-144) #LI- Hybrid This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our [Guidelines for using AI in the Klaviyo interview Process](https://www.klaviyo.com/careers/ai-guidance). For more information about how we process your personal data, see our [Job Applicant Privacy Notice](https://www.klaviyo.com/legal/job-applicant-privacy-notice). Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.  You can find our Job Applicant Privacy Notice [here](https://www.klaviyo.com/legal/job-applicant-privacy-notice) and [here](https://www.klaviyo.com/fr/legal/job-applicant-privacy-notice) (FR). ## About Klaviyo ## Company Overview - **One-liner**: Klaviyo is an AI-first B2C CRM platform that unifies customer data, marketing automation, and analytics to help brands create personalized, revenue-driving customer experiences. - **Entity Type**: Public (NYSE: KVYO) - **Headquarters**: Boston, Massachusetts, USA (Global headquarters; also offices in San Francisco, Denver, London, Dublin, Sydney, Singapore, Paris) - **Founded**: 2012 - **Founders**: Andrew Bialecki and Ed Hallen ## Core Business - **Primary industry**: Marketing technology / Customer Data Platform / B2C CRM - **Target customers**: B2C brands (e.g., ecommerce, retail, consumer goods) – from SMB to enterprise; 193,000+ paying customers in 80+ countries - **Mission or purpose**: “Empower creators and brands to own their growth” – built to solve the customer data problem and strengthen customer relationships. ## Products & Services - **Klaviyo B2C CRM**: Unified platform combining customer data platform (CDP), marketing automation, analytics, and customer service into a single AI-first system. - **Email Marketing**: Core channel for personalized, automated email campaigns. - **SMS / RCS / WhatsApp / Mobile Push**: Omnichannel messaging with real-time triggers. - **Klaviyo CDP**: Built-in customer data platform that unifies profiles from 350+ native integrations. - **Reviews**: Product review and social proof functionality (launched 2023). - **Marketing Attribution & Analytics**: Optimization and attribution tools (launched 2018). - **Developer Tools**: APIs, webhooks, SDKs, warehouse syncs, and AI agent integrations (ChatGPT, Claude, MCP). ## Market Standing - **Valuation/Market Cap**: Public company; latest market cap available from NYSE trading data (not provided in search results). - **Key Metric**: Public company – refer to latest SEC filings (10-K/10-Q) for revenue and profitability. Private metrics: 193,000+ customers, 2,000+ employees, 7+ billion daily events processed. - **Notable Investors/Partners**: Co-CEOs Andrew Bialecki and Chano Fernandez; strategic investors include Summit Partners and others (prior to IPO). Key integrations with Shopify, Salesforce, Meta, and 350+ other platforms. - **Growth Signals**: Appointed Chano Fernández as co-CEO (January 2026); launched unified B2C CRM in 2025; 2,000+ employees worldwide; expanding into new channels (RCS, WhatsApp); strong AI-first positioning. ## Competitive Advantages - **Data-first architecture**: Built on a flexible customer data platform that unifies data, analytics, and execution – no need for separate CDP or middleware. - **AI-native**: AI is embedded in the product (AI agents, automated insights, one-click execution) and in the company culture (“AI is in our DNA”). - **Scale and reliability**: Processes 7+ billion daily events; enterprise-grade security, uptime SLAs, and peak-season support (e.g., Black Friday/Cyber Monday). - **Integration ecosystem**: 350+ pre-built integrations with major ecommerce, payment, CRM, and analytics tools. - **Developer-friendly**: Full APIs, webhooks, SDKs, and agentic workflow connectors (MCP, Claude, ChatGPT). ## Strategic Focus - **Unified B2C CRM**: Consolidating fragmented legacy stacks (CDP, marketing automation, service) into one platform. - **AI-first product development**: Leveraging AI agents and machine learning to automate personalization and campaign execution. - **International expansion**: Offices in Europe, Asia-Pacific, and Middle East (Singapore, Paris, Sydney). - **Enterprise growth**: Targeting large brands with dedicated CSMs, compliance, and advanced security. - **Talent and culture**: Hiring for “ambitious people” with emphasis on ownership, feedback, and meaningful challenges. ## Why Work Here - **Culture**: Values-driven with a focus on “put customers first”, “stay hungry, stay humble”, “move fast, no shortcuts”, and “win together”. High agency and autonomy expected. - **Hybrid/Remote**: Hybrid workspace model (offices in Boston, San Francisco, Denver, London, Dublin, Sydney, Singapore, Paris). Flexible PTO, company-wide Recharge Days, and a fully paid sabbatical every five years. - **Benefits**: Comprehensive health and wellness, financial benefits (retirement support, stock discounts), family care (parental leave), learning stipends, and mentorship. - **Engineering culture**: “Be meticulous in your craft” – solving complex problems at scale, AI and ML teams shaping the future of customer connections. Strong emphasis on continuous learning and growth. - **Diversity and inclusion**: Intentionally woven into team building, customer service, and product creation. ## Sources 1. [klaviyo.com/careers](https://www.klaviyo.com/careers) 2. [klaviyo.com/about](https://www.klaviyo.com/about) 3. [klaviyo.com](https://www.klaviyo.com/) 4. [indeed.com/cmp/Klaviyo/about](https://www.indeed.com/cmp/Klaviyo/about) 5. [builtin.com/company/klaviyo](https://builtin.com/company/klaviyo) ## Other roles at Klaviyo - [Product Marketing Manager - Mobile](https://feeny.ai/job/product-marketing-manager-mobile-klaviyo-san-francisco-spctypsn2e95) — San Francisco, CA - [Product Marketing Manager - Mobile](https://feeny.ai/job/product-marketing-manager-mobile-klaviyo-boston-11c6q881fdbc) — Boston, MA - [Lead Treasury Analyst](https://feeny.ai/job/lead-treasury-analyst-klaviyo-san-francisco-wfsqya9v644z) — San Francisco, CA - [Lead Treasury Analyst](https://feeny.ai/job/lead-treasury-analyst-klaviyo-boston-8rwk351mc9rf) — Boston, MA - [Lead, Production & Collaboration Technology](https://feeny.ai/job/lead-production-collaboration-technology-klaviyo-boston-bccte4va8ddw) — Boston, MA - [Business Development Representative](https://feeny.ai/job/business-development-representative-klaviyo-sydney-hwsed2p41s3p) — Sydney, Australia - [Head of Compensation](https://feeny.ai/job/head-of-compensation-klaviyo-boston-ah9qcy0hyfc7) — Boston, MA - [Senior Recruiter](https://feeny.ai/job/senior-recruiter-klaviyo-sydney-bnvr5vgpj9mt) — Sydney, Australia - [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-klaviyo-boston-zq7vhah210d9) — Boston, MA - [Director, Customer Success - Enterprise](https://feeny.ai/job/director-customer-success-enterprise-klaviyo-boston-ztph3zpxwfzw) — Boston, MA