---
title: 'Senior Customer Success Manager, Corporate at AlphaSense'
canonical: 'https://feeny.ai/job/senior-customer-success-manager-corporate-alphasense-london-greater-london-zebakf9jbdn5'
type: 'job'
last_seen: '2026-10-15'
---

# Senior Customer Success Manager, Corporate at AlphaSense

- **Company:** AlphaSense
- **Location:** London Greater London England, United Kingdom
- **Posted:** 2026-10-08
- **Last confirmed live:** 2026-10-15
- **Apply:** https://job-boards.greenhouse.io/alphasense/jobs/8878747002

## Job description

About AlphaSense:

AlphaSense is the AI platform redefining market intelligence and workflow orchestration, trusted by thousands of leading organizations to drive faster, more confident decisions in business and finance. The platform combines domain-specific AI with a vast content universe of over 500 million premium business documents — including equity research, earnings calls, expert interviews, filings, news, and internal proprietary content. Purpose-built for speed, accuracy, and enterprise-grade security, AlphaSense helps teams extract critical insights, uncover market-moving trends, and automate complex workflows with high-quality outputs. With AI solutions like Generative Search, Generative Grid, and Deep Research, AlphaSense delivers the clarity and depth professionals need to navigate complexity and obtain accurate, real-time information quickly. For more information, visit [www.alpha-sense.com](http://www.alpha-sense.com). Come join us.

Location: London (In office presence required 1-2 days a week)

About the Team:

The Customer Success organisation is composed of four teams: pre-sales, customer success managers, account management and support. The CS org is dedicated to ensuring every client realises the full value of their investment in our platform, working as an integrated partner to help clients achieve meaningful outcomes and embed AlphaSense into their everyday decision-making.

By blending industry knowledge, product expertise, and a deep understanding of client priorities, the team helps organisations uncover new use cases, accelerate adoption, and sustain long-term growth. Their close engagement with clients also creates a powerful feedback loop—informing product innovation, shaping content strategy, and ensuring that the evolving needs of the corporate community are consistently reflected in how AlphaSense delivers value.

About the Role:

As a Senior Customer Success Manager (Sr. CSM) at AlphaSense, you will be the strategic lead for our most complex and high-value accounts within the Corporate sector. You are responsible for navigating multi-million dollar global organisations and driving long-term ROI through technical group/individual training while ensuring company-wide adoption across multiple business units. You will manage a concentrated portfolio of strategic accounts, remaining at the forefront of product and Corporate vertical expertise, while scaling your impact across the organisation through account strategy, leadership and innovation.

What You’ll Do:

- Strategic Account Influence: Navigate and influence multiple business units and key power users across the world largest and most complex global organisations. Create a groundswell of positive user sentiment to drive renewals and expansion with Senior Leadership.
- Architect Deep Adoption & Value Realization: Synthesise complex usage into actionable insights. Design multi-quarter adoption roadmaps in tandem with your Account Management peers that align AlphaSense capabilities with business objectives.
- Onboarding & Ongoing Training: As an expert on the product, you will guide new clients through onboarding, training, and best-practice adoption to ensure a strong foundation, both virtually and in person.
- Technical & Domain Mastery: Independently lead sophisticated technical conversations regarding Managed Content Providers (MCP), APIs, and Large Language Models (LLMs) with technical stakeholders and platform owners.
- Executive Presence & Communication: Command virtual and in-person rooms with executive presence, and leverage powerful, strategic follow-ups as a tool to drive adoption and link AlphaSense to specific Senior Leader business objectives.
- Solo On-Site Leadership: Fully own high-stakes, multi-day on-site engagements and lead customer "Lunch & Learns,’’ tailoring presentations to diverse user groups and core personas using our WWH (Why, What, How) framework.
- Company Innovation: engage in cross-functional initiatives outside the standard CSM scope, such as product feedback loops, hiring committees, mentorship programs and process innovation to improve team efficiency.

Who You Are:

- 4 -6+ years of professional experience in Customer Success or Account Management, with a proven track record of managing a strategic portfolio.
- Recognised as a "Vertical Expert".
- Ability to travel 20% of time.
- Possess the technical acumen to navigate complex conversations around data integrations, APIs, and AI-driven market intelligence solutions.
- Ability to identify the 5% of users who drive the majority of sentiment and influence within an account, focusing on high-level business outcomes over basic feature adoption.
- Excellent communication skills with a demonstrable track record for collaborating internally in a cross-functional environment and onsite with customers.
- A natural leader who thrives in fast-paced environments and is committed to contributing to the "AlphaSense Playbook" through mentorship and internal innovation.

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Recruiting Scams and Fraud

We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:

- AlphaSense never asks candidates to pay for job applications, equipment, or training.
- All official communications will come from an @[alpha-sense.com](http://alpha-sense.com/) email address.
- If you’re unsure about a job posting or recruiter, verify it on our [Careers page](https://www.alpha-sense.com/careers/).

If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.

## About AlphaSense

## Company Overview
- **One-liner**: AlphaSense operates an AI-powered market intelligence and search platform that helps business professionals make faster, more confident decisions by synthesizing insights from a vast library of curated public and private content.
- **Entity Type**: Private (Series G, last raised ~1 month ago)
- **Headquarters**: New York, NY (441 Ninth Avenue 4th Floor, New York, 10001)
- **Founded**: 2011
- **Founders**: Jaakko (Jack) Kokko and Raj Neervannan

## Core Business
- **Primary industry/industries**: Market Intelligence, Enterprise AI, Financial Data & Analytics
- **Target customers**: B2B – serving Investment Banking, Hedge Funds, Private Equity, Asset Management, Consulting, Life Sciences & Healthcare, Tech/Media/Telecom, Energy, Industrials, Consumer Goods & Retail
- **Mission or purpose statement**: “Empower professionals to make smarter business decisions with confidence and speed.” [[glassdoor.com]]

## Products & Services
- **AlphaSense Core Search (newest release: AlphaSense X)**: AI-driven search engine that surfaces insights from millions of premium financial and business documents (company filings, broker research, expert transcripts, private data, internal content). Includes generative search with sentence-level citations and no hallucinations. Multi-agent architecture automates repeatable research tasks and synthesizes findings into reports and slides. [[alpha-sense.com]]
- **Acquired Assets (Tegus, BamSEC, Canalyst, Sentieo)**: Integrated expert call transcripts, SEC filing analytics, financial models, and quantitative data to deepen the content library.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company); total raised is **$1.747B** (Series G as of mid-2025). [[cbinsights.com]]
- **Key Metric**: Total funding of $1.747B.
- **Notable Investors/Partners**: Not listed in provided sources; partner recognition includes Cerebras Systems for accelerated AI inference. [[alpha-sense.com/about/]]
- **Growth Signals**: Trusted by 7,000+ of the world’s largest enterprises; headcount of 1,001–5,000 employees (Glassdoor); new headquarters in Hudson Yards; multiple acquisitions (Tegus, BamSEC, Canalyst, Sentieo) over the past five years; partnership with Cerebras for faster AI.

## Competitive Advantages
- **Curated & exclusive content**: Access to Tegus expert transcripts, broker research, private financial data, and company filings that competitors may lack.
- **Trusted AI**: “Sentence-level citations and no hallucinations” – GenAI outputs grounded in reliable sources with full auditability.
- **Unified workflow**: Combines discovery, reasoning, and output generation in a single platform – eliminating fragmented tools.
- **Patents**: Filed 40 patents related to computational linguistics, natural language processing, and data management. [[cbinsights.com]]

## Strategic Focus
- **Next-generation Generative Search**: Multi-agent architecture that automates research tasks and produces executive-ready reports.
- **Content expansion**: Continues to acquire and integrate high-value data sources (expert transcripts, financial models, etc.).
- **AI reliability**: Emphasizing hallucination-free outputs and sentence-level citations to maintain trust with decision-makers.

## Why Work Here
- **Culture**: Described as “product-led, growth mindset, people first.” Emphasis on empathy, inclusion, psychological safety, and work-life balance. [[alpha-sense.com/careers/]]
- **Benefits**: Comprehensive medical coverage, mental health support, wellness programs, retirement plans, stock options, financial consulting, generous time-off, volunteering opportunities, and family-friendly programs.
- **Growth**: Continuous learning, mentorship, leadership access, and career mobility across teams and regions.
- **Work environment**: “You’ll be surrounded by smart, supportive teammates” – autonomy with collaboration, fast-moving, trust-based. Offices in 7 locations; hybrid/remote policy not explicitly stated in provided sources.

## Sources
1. [alpha-sense.com](https://www.alpha-sense.com/)
2. [alpha-sense.com/careers/](https://www.alpha-sense.com/careers/)
3. [alpha-sense.com/about/](https://www.alpha-sense.com/about/)
4. [glassdoor.com](https://www.glassdoor.com/Overview/Working-at-AlphaSense-EI_IE1664354.11,21.htm)
5. [cbinsights.com](https://www.cbinsights.com/company/alphasense-1)

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