---
title: 'Senior Customer Success Manager at Culture Amp'
canonical: 'https://feeny.ai/job/senior-customer-success-manager-culture-amp-san-francisco-572sxbt67d4b'
type: 'job'
last_seen: '2026-11-08'
---

# Senior Customer Success Manager at Culture Amp

- **Company:** Culture Amp
- **Location:** San Francisco, CA
- **Compensation:** $131k–$150k
- **Posted:** 2026-11-06
- **Last confirmed live:** 2026-11-08
- **Apply:** https://job-boards.greenhouse.io/cultureamp/jobs/8350886

## Job description

We’re big believers in the power of IRL, so for most roles we ask Campers to work from their local Culture Amp office an average of 2 days a week to unlock connection, pace and culture together.

Join us on our mission to make a better world of work.

Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,000 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.

Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.

For more information visit [cultureamp.com](http://cultureamp.com/).

Join us in creating a better world of work.

Culture Amp is looking for an exceptional Senior Customer Success Manager to join our Enterprise Customer Success team. You’ll work alongside Account Managers, Renewals Managers, and Account Executives in what we call a pod, a small cross-functional team that shares ownership of the customer from first sale through to renewal.

You’ll own the adopt motion and share ownership of retention and growth with the colleagues around your customers. You’ll be at the forefront of Culture Amp’s work with our enterprise customers (1,000+ users), helping organisations that want to make a material impact on their culture get lasting value from Culture Amp, with a team that wins or loses together.

You’ll bring a consultative, insight-led approach to a large book of enterprise customers. You’ll partner closely with People Scientists and your Account Managers and Renewals Managers to turn what a customer says they want into outcomes they can see. If you’re deeply curious, commercially confident, and energised by helping customers get real results, this role was built for you.

You will

- Own retention and growth for a book of enterprise customers, treating GRR and NRR as yours and sharing accountability for your team’s results.
- Use data, health signals, and dashboards to decide where your time makes the greatest impact across a large book, and set clear, realistic expectations with customers about what they will and won’t get.
- Lead strategic business reviews with senior stakeholders well ahead of renewal, translating platform data into business value and a clear ROI story.
- Go past the stated request to the business problem underneath, and plan proactive adoption around what will actually move the needle for each customer.
- Spot risk early from behavioural and data signals such as a sponsor change or a usage dip, raise it openly, and lead a collaborative save plan through to resolution.
- Lead the conversations others avoid, from pricing and contraction risk to expansion, and bring opportunities to your Account Manager early.
- Build relationships across each customer beyond a single champion, and mobilise colleagues you don’t directly manage, including Account Managers, Renewals Managers, People Science, and Account Executives, to deliver customer outcomes.
- Build repeatable plays, use automation and AI so your approach holds up as your book grows, and share playbooks and what you learn with the wider CX team.

You have

- 3+ years of experience in a customer-facing role with accountability for retention and growth, such as customer success, account management, or renewals.
- Experience managing a book of enterprise customers and owning outcomes like GRR and NRR.
- Experience leading strategic conversations with senior stakeholders and translating product data into a story they act on.
- Experience partnering with Sales and Renewals teams to protect and grow revenue.
- Familiarity with customer success and CRM tools (e.g. Vitally, Salesforce, Gong). The specific stack is something we’ll teach you.
- Hands-on experience using AI tools in your day-to-day work, from preparing for customer conversations to spotting risk and summarising account context, and a habit of sharing what works with your team.
- Experience in HR tech, HCM, or adjacent SaaS is advantageous but not required.

You are

- Commercially courageous. You lead the conversations others avoid, from pricing and contraction risk to expansion, and you treat GRR and NRR as yours.
- Sound in your judgement. You decide where your time creates the most value across a large book, and you’re comfortable setting realistic expectations with customers about what they will and won’t get.
- Diagnostically curious. You go past the stated request to the problem underneath, using layered questions to understand why adoption stalled and surfacing problems the customer hadn’t named.
- Proactive about risk. You read signals like a sponsor change, a usage dip, or a shift in tone, raise the risk early, and build a collaborative save plan you see through to the end.
- Influential through trust. You build relationships beyond a single champion, rally your wider team around the customer, and measure yourself by what your team wins together.
- Resourceful. You systematise instead of absorbing, building repeatable plays so your approach still works with twenty more accounts. You pick up unfamiliar products and tools fast, and you build things that make the whole team better, beyond your own accounts.

For this role, the estimated On Target Earnings (OTE) range is listed below. In addition to your OTE salary, your compensation package will include additional components such as equity and benefits.

The actual salary will vary based on various factors, including market and individual skills, capabilities and experience, objectively assessed during the interview process. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We believe in fair & equitable pay at Culture Amp, and therefore, we build pay equity into all our programs in addition to conducting annual pay equity audits.

OTE Salary (US) $131,000—$150,000 USD

## Perks & Benefits

At Culture Amp, our people are at the heart of our success. We offer competitive pay and a total rewards package designed to support you at work and in life. This includes:

- Equity through our Employee Share Option Program, so you can share in our long-term success
- Learning programs and coaching to help you thrive and grow
- Quarterly refresh days, an extended end-of-year break and a monthly allowance to support your wellbeing and lifestyle
- Inclusive parental leave from day one
- A MacBook and budget to set up your home workspace, enabling flexibility
- Five annual social impact days to to give back to causes that matter to you
- Medical insurance coverage for you and your family (Available for US & UK only)

Our rewards are designed to support different needs and life stages, recognising that what matters most can vary from person to person.

Research shows that candidates from underrepresented backgrounds may hesitate to apply if they don’t meet every requirement, but your unique experience matters. If you’re interested in joining us, we strongly encourage you to apply and help us build a more diverse and impactful team.

Accommodations & Data Privacy

If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact accommodations@cultureamp.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. Culture Amp may contact you in relation to future job opportunities during this time period. For further information please see our privacy policy [here](https://www.cultureamp.com/privacy-policy) or contact privacy@cultureamp.com.

## About Culture Amp

## Company Overview
- **One-liner**: Culture Amp is the world’s leading employee experience platform that helps companies transform employee engagement, drive performance management, and develop high-performing teams using people science and AI.
- **Entity Type**: Private (backed by venture capital, $278.5M total funding)
- **Headquarters**: Richmond, Victoria, Australia
- **Founded**: 2010
- **Founders**: Didier Elzinga, Douglas English, Jon Williams, Rod Hamilton

## Core Business
- **Primary industry**: Human Resources Technology (HR Tech) / Employee Experience Software
- **Target customers**: B2B – serves HR teams, People leaders, and Executives across SMB to Enterprise (trusted by 6,000+ companies including Canva, Asana, Dolby, McDonald’s, and Nasdaq)
- **Mission**: To create a better world of work by empowering companies to build profitable, sustainable, and human-literate organizations through a culture-first approach.

## Products & Services
- **Employee Engagement Platform**: AI-powered surveys and analytics to measure and improve employee engagement, with recommendations from People Scientists.
- **Performance Management (Perform)**: Tools for goal setting, continuous feedback, development plans, and performance reviews to drive growth and accountability.
- **Development & Learning**: Competency tracking, development plans, and tools to help employees own their growth.
- **People Analytics & Data Stories**: Dashboards and data storytelling features that connect HR metrics to business outcomes.
- **AI Analysis & Recommendations**: Built-in AI that analyzes survey responses and suggests actionable next steps.
- **Integrations**: Seamless sync with major HRIS platforms (Workday, BambooHR, etc.) and other SaaS tools.

## Market Standing
- **Valuation/Total Funding**: $278.5M in total funding across 8 rounds (latest Series F in 2021)
- **Key Metric**: Annual revenue estimated at $101.0M; platform serves 25 million employees across 7,500+ companies
- **Notable Investors/Partners**: Backed by leading venture capital firms (including Felicis Ventures, Blackbird Ventures, and Index Ventures). Partners include major HRIS providers.
- **Growth Signals**: 
  - 6,000+ customers (up from 4,000+ in earlier years)
  - 70.5k+ questions answered, 594.3M+ surveys launched
  - Named one of Forbes’ top private cloud companies and Fast Company’s most innovative companies
  - Certified B Corp since 2023
  - Launched the Culture Amp Foundation in 2023 to extend its mission

## Competitive Advantages
- **People Science Moat**: The most comprehensive employee dataset in the world (25M+ employees) powers their AI and recommendations, creating a data network effect that competitors can’t easily replicate.
- **AI-First Platform**: Deep integration of AI for analysis and recommendations, reducing manual HR work.
- **B Corp Certification**: Differentiates as a mission-driven, ethical company committed to using business as a force for good.
- **Industry-Leading Security**: SOC II, ISO, and GDPR compliant, making it safe for large enterprises.
- **Strong Community**: The “Culture First Community” is the world’s largest HR network, creating a powerful ecosystem effect.

## Strategic Focus
- **AI & Automation**: Continuing to embed AI across the platform to replace manual tasks and provide predictive insights.
- **Global Expansion**: Growing presence in the US (Austin, San Francisco, Chicago, New York), UK (London), Germany (Berlin), and Australia (Melbourne, Sydney).
- **Enterprise Performance Management**: Accelerating adoption of their Perform module (40% faster implementation than competitors per G2).
- **Social Impact**: Deepening commitment through the Culture Amp Foundation and B Corp initiatives.

## Why Work Here
- **Culture-First Environment**: The company lives its own product—values-driven, with a focus on inclusion, kindness, and unlocking greatness.
- **Flexible Hybrid Model**: Employees work from eight global hubs with flexible hybrid roles (no rigid RTO mandates).
- **Great Benefits**: Parental & caregiving support from day one, quarterly refresh days, social impact days, mental wellbeing resources, and medical coverage (US & UK).
- **Engineering Excellence**: The engineering team is described as a “team sport” focused on solving complex problems, with a dedicated Engineering blog and a graduate program (CampUs).
- **Mission-Driven**: Employees are empowered to make a tangible impact on the world of work, with a strong sense of purpose.
- **Diversity & Inclusion**: Explicit encouragement for underrepresented candidates to apply; values include “Kind Humans” and “Unlocking Greatness.”
- **Global Community**: Join a team of 752 employees across 15 countries with a strong sense of belonging.

## Sources
1. [cultureamp.com](https://www.cultureamp.com/company)
2. [cultureamp.com](https://www.cultureamp.com/company/careers)
3. [cultureamp.com](https://www.cultureamp.com/)
4. [LinkedIn](https://www.linkedin.com/company/cultureamp)
5. [Greenhouse Careers Page](https://job-boards.greenhouse.io/cultureamp/jobs/7958998)

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