--- title: 'Senior Customer Success Manager at Cyvl' canonical: 'https://feeny.ai/job/senior-customer-success-manager-cyvl-boston-stx9txvfz9rv' type: 'job' last_seen: '2026-09-10' --- # Senior Customer Success Manager at Cyvl - **Company:** Cyvl - **Location:** Boston, MA - **Compensation:** $170k–$185k - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-09-01 - **Last confirmed live:** 2026-09-10 - **Apply:** https://jobs.ashbyhq.com/cyvl/85f21628-cf10-49c3-a2a7-6d2adfddcbdb ## Job description ## About Us [CYVL](https://www.cyvl.com/) is a Physical AI company on a mission to bring Infrastructure Intelligence to every city, town, and community on the planet. We help governments plan, build, and maintain the physical infrastructure that people depend on every day — roads, sidewalks, bridges, utilities, and more — better than ever before. We pioneered an end-to-end approach that combines purpose-built hardware, computer vision, cloud data pipelines, and AI to transform raw LiDAR and imagery into a living, structured understanding of the built world. Our platform turns what used to take months of manual inspection into actionable intelligence that's easy for any agency to use, saving cities time, money, and resources across hundreds of communities nationwide. At CYVL, we're building toward a future where every piece of public infrastructure on Earth is captured, understood, and continuously monitored — so the agencies responsible for it and the residents who rely on it can make better decisions, faster. That's the power of Physical AI applied to the real world. We're a fast-moving, high-growth team based in Boston, MA that believes in solving real-world problems with authenticity, simplicity, and boldness. Every member of our team is empowered to take ownership, deliver results, and leave a lasting impact on the communities we serve. ## About You You're a seasoned Customer Success manager who knows how to turn complex, strategic accounts into lasting partnerships and passionate advocates. At Cyvl, you'll own the full customer lifecycle for our most complex strategic accounts, from onboarding through renewal, and play a direct role in shaping how these customers achieve measurable outcomes with our platform. You've owned the renewal process end to end before, and you know what it takes to build the processes and playbooks that help a CS team scale. You thrive in a fast-moving startup environment where you're not just following the playbook, you're helping write it. If you're energized by building something from the ground up and love finding smarter ways to work, this role is for you. ## Key Responsibilities - Own a portfolio of enterprise and strategic accounts as their trusted advisor, leading them through the full lifecycle including onboarding, adoption, expansion, and renewal - Engage key stakeholders to define success metrics, track progress, and demonstrate the tangible impact Cyvl is delivering against their goals - Own the full renewal process from start to finish, from early forecasting and multi-stakeholder alignment through negotiation and close - Deliver hands-on training, strategic business reviews, and in-person engagements to deepen relationships and drive advocacy - Identify and develop expansion opportunities across your book of business - Build and refine CS processes and playbooks to support the team at scale as our customer base grows - Partner cross-functionally with Product, Marketing, and Data Ops on discovery sessions, case studies, and customer events ## Qualifications Required: - 5+ years of Customer Success experience, including a proven track record owning complex enterprise or strategic customer relationships - Demonstrated ownership of the full renewal process from start to finish, including forecasting, negotiation, and close - Experience building CS processes and playbooks in an early-stage or scaling environment - Demonstrated ability to lead strategic customer interactions including onboarding, QBRs, and renewal cycles - Strong analytical mindset; you use data to spot trends, measure impact, and uncover expansion opportunities - AI-first approach; you actively leverage AI tools to work more efficiently and maximize high-impact customer moments - Exceptional communicator, equally effective in writing, on a call, or in the room - Ability to travel for customer meetings (~25%) Nice to Have: - Experience working with local governments, municipalities, or public sector organizations of varying sizes - Familiarity with infrastructure, field operations, or GIS-adjacent technology ## What We Offer - Comprehensive health, dental, and vision coverage - 401(k) with immediate vesting - Generous PTO, paid parental leave, and flexible work options - Annual professional development stipend - Team events, referral bonuses, and a collaborative, growth-focused culture ## Our Values At CYVL, the technology we build directly impacts the roads people drive on, the sidewalks their kids walk to school on, and the infrastructure that keeps communities running. We move fast, we care deeply — about the work, about our customers, and about each other. This is a team where trust isn't a talking point, it's how we operate. Our values guide how we operate and shape a team that is genuinely RAARE: Real - authentic, transparent, focused on solving real problems with simple, effective solutions. All Out - bold, driven, and committed to delivering results that matter. Accelerating - always learning, growing, and moving with intention. Reliable - we follow through and deliver at a consistently high bar. Empowering - we lift each other up and help governments build infrastructure they can be proud of. Read More About Us [Learn about our startup journey](https://fortune.com/2025/10/19/meet-gen-z-founder-996-work-ethic-govtech-potholes-cyvl/) [Learn what we are doing](https://www.theengineer.co.uk/content/opinion/how-to-rebuild-us-infrastructure-smarter-and-stronger) [Learn about our customers](https://www.cyvl.com/case-studies) Together, we stay curious, learn quickly, and keep raising the bar. If you want to grow, make an impact that truly matters, and be part of a team that’s shaping the future of public infrastructure, you’ll feel right at home at Cyvl. At Cyvl, we welcome diversity in all forms. We do not discriminate based on race, color, religion, sex, gender, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic. ## About Cyvl ## Company Overview - **One-liner**: Cyvl provides an infrastructure intelligence platform that uses AI, LiDAR, and 360° imagery to help cities and governments assess, manage, and maintain roads, sidewalks, and other public assets. - **Entity Type**: Private (Series A) - **Headquarters**: Somerville, Massachusetts, United States - **Founded**: 2020 - **Founders**: Daniel Pelaez (CEO), Noah Parker (VP of Engineering), Noah Budris (VP of Operations) ## Core Business - **Primary industry/industries**: Infrastructure Intelligence, Civil Engineering, GovTech, Smart Cities - **Target customers**: Municipalities, city governments, public works departments, and state transportation agencies (B2G) - **Mission or purpose statement**: "Cyvl empowers governments to build and maintain public infrastructure they’re proud of by accelerating decision-making through our sensors and Infrastructure Intelligence Platform. Our vision is to accelerate the future of civilization by transforming infrastructure into the engine of human progress." ## Products & Services - **Infrastructure Intelligence Platform**: A SaaS platform that uses AI, LiDAR, and 360° imagery to create a digital twin of a city's physical assets. It allows users to ask natural-language questions (e.g., "Show me every road below 60 PCI") and get budget scenarios, treatment recommendations, and multi-year capital plans. The platform covers every road, sidewalk, sign, and asset a city owns. - **Data Collection (Sensors & Vehicles)**: Cyvl deploys sensor-equipped vehicles that drive city streets at posted speed, capturing sub-inch precision data, 360° imagery, and LiDAR scans. This data is used to create a navigable 3D environment and is updated continuously. - **Asset Management & Inspection**: Allows for remote inspection of sidewalks, curb cuts, signs, drainage grades, and ADA compliance without sending a crew. Data can be exported to Civil 3D, DXF, or Potree. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Total Funding of **$23.74M** (Series A). Annual Revenue estimated at **$2.4M**. - **Notable Investors/Partners**: Sentinel Global (led Series A), Companyon Ventures (led Seed), MassVentures, LaunchCapital, RiverPark Ventures. Board of Advisors includes former MassDOT Secretary & CEO Jamey Tesler and former Deputy Assistant to the President for Infrastructure Implementation at the White House. - **Growth Signals**: - **700+** municipalities using the platform, including Boston, Buffalo, New York, Nashville, and Atlanta. - **48.7%** yearly headcount growth (48 employees). - **3-5x** budget multiplier for cities using preventive maintenance vs. reactive repair. - **99%** network coverage across every asset class a city owns. - Active hiring with 11 open positions and a **57.1%** quarterly increase in job postings. ## Competitive Advantages - **Proprietary Data & Sensor Tech**: Cyvl's own LiDAR and sensor hardware, combined with its AI platform, creates a unique, high-fidelity data moat that is difficult for competitors to replicate. - **End-to-End Solution**: From data collection (driving the streets) to analysis (AI-powered platform) to action (budgeting and capital plans), Cyvl offers a complete, integrated workflow for city infrastructure management. - **Proven Scale & Adoption**: With over 700 municipalities as customers, including major cities like Boston and New York, Cyvl has demonstrated its ability to win and serve large, complex government clients. - **Preventive Maintenance Economics**: The platform's core value proposition (3-5x budget multiplier) is a powerful, quantifiable differentiator that directly addresses city budget constraints. ## Strategic Focus - **Product Expansion**: Deepening the AI and natural-language query capabilities of the platform to make it even easier for city staff to get answers and build plans. - **Geographic Expansion**: Growing its customer base beyond the 700+ municipalities, likely targeting more mid-sized and large cities across the US and potentially internationally. - **Asset Class Expansion**: Moving beyond roads and sidewalks to cover a wider range of city-owned assets (e.g., signs, signals, utilities). - **Hiring for Growth**: Actively hiring for key roles (Head of AI, Senior Account Executives, Senior Embedded Systems Engineer) to scale the engineering, sales, and customer success teams. ## Why Work Here - **High-Impact Mission**: Employees work on technology that directly improves the daily lives of millions of people by making city infrastructure safer, more reliable, and more efficiently managed. - **Strong Growth Trajectory**: The company is in a high-growth phase (48% yearly headcount growth, 700+ customers, recent $14M Series A), offering significant career development and advancement opportunities. - **Culture & Team**: Described as a team of "Cyvlians" with a focus on using data and technology to solve real-world problems. The leadership team includes former government officials and experienced tech leaders. - **Work Environment**: Based in Somerville, MA (near Boston/Cambridge). The company has a hybrid/office presence. The engineering team is building a sophisticated platform combining AI, computer vision, and geospatial data. - **Open Roles**: Currently hiring for 11+ positions including Senior Account Executive, Senior Embedded Systems Engineer, Head of AI, Customer Success Manager, and Business Development Representative. ## Sources 1. [cyvl.com](https://cyvl.com/) 2. [cyvl.com/team](https://www.cyvl.com/team) 3. [cyvl.com/about](https://cyvl.com/about) 4. [cbinsights.com](https://www.cbinsights.com/company/cyvlai) 5. [linkedin.com](https://www.linkedin.com/company/cyvl) 6. 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