--- title: 'Senior Customer Success Manager - DACH & North at Amplitude' canonical: 'https://feeny.ai/job/senior-customer-success-manager-dach-north-amplitude-germany-05dj2cp5p1e2' type: 'job' last_seen: '2026-11-09' --- # Senior Customer Success Manager - DACH & North at Amplitude - **Company:** Amplitude - **Location:** Germany - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-11-03 - **Last confirmed live:** 2026-11-09 - **Apply:** https://jobs.ashbyhq.com/amplitude/6959cf25-c9f0-4d35-abf7-8fdaedf92695 ## Job description Amplitude is the leading AI analytics platform, helping over 5,200 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at [amplitude.com](http://amplitude.com). As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. This role can be based in either Germany or the Netherlands Own the outcome, not just the relationship. Some of Europe’s biggest brands run on Amplitude. As a Senior Customer Success Manager, you make sure they get real results from it. You’ll own 15–20 Major Enterprise accounts across DACH, Benelux and the Nordics, and stay with each one from kickoff through renewal and expansion. You’ll join an established, close-knit EMEA team where people build careers. Many of them have grown into bigger roles here, and you can too. ## What you’ll do - Lead deployments end to end. Scope the work, build the plan, run kickoff, and coordinate internal and partner teams so every account hits its milestones. - Spot risk early and fix it. Use AI-powered health signals to catch adoption gaps and blockers before they affect timelines, renewals or results. - Grow adoption. Run hands-on working sessions, find new use cases, and show customers how new capabilities help them grow. - Tell the value story. Build success plans and executive business reviews that tie Amplitude usage to measurable business impact. - Drive revenue with your AE. Work together on renewals and expansion: coach champions, build the business case, and find the next opportunity. - Shape the product. Bring customer feedback back to Product so it influences what Amplitude builds next. - Raise the bar. Build playbooks, share what works, and help the team deliver at scale. What sets you apart - Commercial instinct. You understand how each customer makes money and connect Amplitude to the results that matter to them. - Prescriptive by default. You know what good looks like, push back on bad implementation patterns, and hold customers to their own success criteria. - Diagnostic mind. You see problems coming and find creative ways around them. - Comfortable with ambiguity. You figure things out on your own and come to every conversation with a point of view. - AI-first. AI is already part of how you work, and you’re always testing better ways to use it. ## What you bring - Proven Customer Success experience managing a portfolio of large Enterprise accounts - Experience with Enterprise deployments where change management and data governance were central - Clear commercial wins: customers you’ve retained and expanded - Strong communication and influencing skills, with exec presence - Solid project management skills and the drive to thrive in a fast-moving, independent role Our values: At Amplitude, our values guide how we show up for one another and for our customers: - Humility: We operate from a place of empathy and openness, seeking to understand many points of view. - Ownership: We take the initiative to solve problems that drive our shared company success. - Growth Mindset: We’re tenacious in the face of challenges and seek feedback in order to grow ourselves and others. - Customer Centricity: We put the customer at the center of everything we do and are deeply committed to their success. We care about the well-being of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and well-being of our Ampliteers. Some of our benefit programs include: - Excellent ​M​edical, ​D​ental and ​V​ision insurance coverages, with 100% employer-paid premiums for employee Medical, ​Dental,​ ​​​​​​​​Vision on select plans - 401(k) retirement plan with an employer match of up to 1% of your eligible pay each pay period up to $2,000 annually - Flexible time off, ​p​aid holidays, and more - Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), new hire home office equipment, and much more - Excellent Parental benefits including​:​ 12 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support - Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy sessions - Employee Stock Purchase Program​ (ESPP) Other fun facts about Amplitude: - Our customers love us! They've said we're the [#1 product analytics solution](https://www.g2.com/categories/product-analytics/enterprise) for 23 quarters in a row on G2. - We care a lot about product innovation. We've made significant investments in talent and infrastructure to build the most powerful AI analytics platform on the market. - We invest in our people. We offer mentorship programs, management training, and wellness initiatives. - We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off. - We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL. - We’re a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo. - Our mascot is Data Monster, who loves to chow down on numbers, charts, and graphs. Nom nom. By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the [Amplitude Applicant Privacy Notice](https://amplitude.com/job-applicant-privacy-notice). ## About Amplitude ## Company Overview - **One-liner**: Amplitude is the leading AI analytics platform that helps companies build better digital products and experiences by understanding user behavior. - **Entity Type**: Public - **Headquarters**: San Francisco, California, USA - **Founded**: 2012 - **Founders**: Spenser Skates (CEO), Curtis Liu (CTO), Jeffrey Wang ## Core Business - **Primary industry**: Digital analytics / Product analytics / AI analytics - **Target customers**: B2B; serves enterprises, SMBs, and startups across industries. Over 4,500 customers, including 30 of the Fortune 100. - **Mission/purpose**: “Help companies build products people love” – technology should just work. ## Products & Services - **Product Analytics**: Self-serve, real-time behavioral analytics to understand user actions and drive product decisions. - **Web Analytics**: Track and analyze website performance and user journeys. - **Feature Experimentation**: A/B testing and feature flagging to validate innovations. - **Session Replay**: Visual playback of user sessions for deeper qualitative insights. - **AI Agents**: 24/7 automated sense, analyze, and optimize of data-driven issues. - **AI Feedback**: Transform user feedback (from surveys, in-app, etc.) into action. - **AI Visibility**: Reveal how LLMs talk about your brand to win AI search. - **Web Experimentation**: Test and personalize dynamic content across the customer journey. - **Guides and Surveys**: In-app messaging to engage users and collect feedback. - **Data Governance**: Tools to keep data clean, accurate, and organized. - **Integrations**: Connect behavioral data across the stack. - **MCP (Model Context Protocol)**: Prompt Amplitude insights from AI platforms like Claude and Cursor. ## Market Standing - **Valuation/Market Cap**: Not publicly detailed in the provided sources; Amplitude publicly trades on NASDAQ. - **Key Metric**: Over 700 employees; 4,500+ customers; 30 of the Fortune 100 as clients. - **Notable Investors/Partners**: Y Combinator (W12 batch), Sequoia Capital (led Series D $80M in 2018), Battery Ventures (led Series B $15M in 2016). Board includes Pat Grady (Sequoia), Tien Tzuo, Erica Schultz, Jim Whitehurst, Ron Gill. - **Growth Signals**: Expanded globally to London, Paris, Singapore, and New York City; launched Amplitude Startup Scholarship and Tech for Black Founders program; coined the “Behavioral Graph” and claims #1 in product analytics. ## Competitive Advantages - **Data moat**: The Behavioral Graph – the largest database of customer behavior, enabling deep, cross-product insights. - **AI-first platform**: Native AI agents, visibility, and feedback tools that differentiate from traditional analytics. - **Self-serve ease**: Real-time, no-code tools that empower product teams to experiment and iterate rapidly. - **Ecosystem**: Over 4,500 customers and deep integrations with the modern tech stack. ## Strategic Focus - Doubling down on AI analytics (AI Agents, AI Feedback, AI Visibility). - Expanding self-serve capabilities and experimentation to drive customer retention and growth. - Building a diverse, inclusive workforce and supporting underrepresented founders through scholarship programs. ## Why Work Here - **Culture & Values**: Ownership, humility, growth mindset, and customer centricity. DEI is woven into the fabric – employee resource groups (ERGs), diverse recruiting, and inclusive training. - **Benefits**: - Mental health support via Modern Health (free coaching & therapy). - Equity compensation (RSUs vesting quarterly over 3 years, Employee Stock Purchase Plan). - Quarterly L&D stipend for professional development. - Parental leave (birthing and non-birthing), Carrot fertility benefits, adoption/surrogacy support, back-up childcare. - Medical, dental, and vision insurance for employees and dependents. - Monthly Lifestyle Spending Account for wellness, fitness, internet, pet adoption, etc. - Flexible paid time off (encouraged to use it). - **Work environment**: Eight offices across the US, Canada, Europe, and Asia, with a hybrid/remote culture (exact policy not specified but flexible PTO and global presence suggest flexibility). - **Leadership**: CEO Spenser Skates emphasizes a fast rate of learning and extreme ownership. The team includes over 700 “Ampliteers” worldwide. ## Sources 1. [amplitude.com/careers](https://amplitude.com/careers) – Benefits, culture, values, employee perks 2. [amplitude.com/company](https://amplitude.com/company) – Leadership, board, company history, customer stats 3. [amplitude.com](https://amplitude.com/) – Product offerings, platform description 4. [linkedin.com/company/amplitude-analytics](https://www.linkedin.com/company/amplitude-analytics) – Company overview and customer mentions 5. [comparably.com/uk-UK/companies/amplitude-analytics](https://www.comparably.com/uk-UK/companies/amplitude-analytics) – Additional culture data ## Other roles at Amplitude - [AVP - EMEA South](https://feeny.ai/job/avp-emea-south-amplitude-paris-8cbhjk85hk82) — Paris, France - [Software Engineer II, Analytics Compute Platform Team](https://feeny.ai/job/software-engineer-ii-analytics-compute-platform-team-amplitude-san-francisco-a5zzb6t781qe) — San Francisco, CA - [Senior Technical Success Manager, Emerging Enterprise - West](https://feeny.ai/job/senior-technical-success-manager-emerging-enterprise-west-amplitude-san-3p09asjbk2rg) — San Francisco, CA - [Senior Sales Engineer (ROA)](https://feeny.ai/job/senior-sales-engineer-roa-amplitude-singapore-dp4t8e7mf5am) — Singapore - [Head of Global Total Rewards](https://feeny.ai/job/head-of-global-total-rewards-amplitude-san-francisco-67rathx2dx6c) — San Francisco, CA - [Senior Technical Success Manager, Emerging Enterprise - East](https://feeny.ai/job/senior-technical-success-manager-emerging-enterprise-east-amplitude-boston-ggv7e3rycm60) — Boston, MA - [Staff Software Engineer; Analytics Compute Platform team](https://feeny.ai/job/staff-software-engineer-analytics-compute-platform-team-amplitude-san-francisco-nsd9chwr7f54) — San Francisco, CA - [Content Marketing Manager](https://feeny.ai/job/content-marketing-manager-amplitude-san-francisco-e9n456zn0edq) — San Francisco, CA - [Emerging Enterprise Account Executive](https://feeny.ai/job/emerging-enterprise-account-executive-amplitude-new-york-rcmyh6yj0a21) — New York, NY - [Emerging Enterprise Account Executive](https://feeny.ai/job/emerging-enterprise-account-executive-amplitude-new-york-x2zpq34w0r21) — New York, NY