---
title: 'Senior Customer Success Manager - Data / Storage / Cloud (Central or East) at Qumulo'
canonical: 'https://feeny.ai/job/senior-customer-success-manager-data-storage-cloud-central-or-east-qumulo-ncqmpvk19tzh'
type: 'job'
last_seen: '2026-09-06'
---

# Senior Customer Success Manager - Data / Storage / Cloud (Central or East) at Qumulo

- **Company:** Qumulo
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-06-09
- **Last confirmed live:** 2026-09-06
- **Apply:** https://jobs.ashbyhq.com/qumulo/228aa9aa-92af-4966-9fa0-7d078706a54e

## Job description

Qumulo's cloud data platform manages exabytes of the world's most demanding data, unifying files, objects, and every workload across edge, core, and cloud.

ABOUT THE SENIOR CUSTOMER SUCCESS MANAGER POSITION:

Customers are the lifeblood of Qumulo. We are seeking a technical, results-driven Customer Success Manager (CSM) to drive the success of our enterprise customers and OEM/Channel partners.

You will own the full customer lifecycle from onboarding and deployment to adoption, retention, and expansion, ensuring customers achieve measurable outcomes while building long-term, trusted relationships.

## RESPONSIBILITIES:

- Customer Lifecycle Management: Own a portfolio of enterprise and strategic customers, driving onboarding, adoption, retention, and renewals. Drive seamless onboarding and coordinate with OEM/Channel partners, account teams, and customers to ensure successful deployments and expansions. Proactively monitor and update account health, and develop tailored health improvement plans to ensure long-term retention and prevent churn.
- Value Realization: Ensure customers and partners achieve measurable outcomes and maximize value from Qumulo products, and conduct QBRs and develop success plans aligned with customer goals.
- Technical Consultation: Serve as the primary technical liaison and trusted advisor. Translate complex data, storage, and cloud architecture discussions into actionable business value for C-level stakeholders and provide technical guidance to Engineering and Operation teams.
- Collaboration: Partner with Sales, Product, Operations, and Engineering to resolve escalations, influence roadmap, and optimize customer/partner experience.
- Partner Success: Enable and support OEM and Channel partners, driving joint success initiatives and partner-led growth.
- Feedback & Advocacy: Provide customer insights and product feedback; communicate product updates and improvements to customers.

## QUALIFICATIONS:

- Strong technical aptitude in data, storage, and cloud technologies with the ability to hold deep-dive architectural discussions on data management, enterprise storage, and multi-cloud environments (e.g., AWS, Azure, GCP).
- 5+ years in Customer Success, Account Management, or Partner Success in a B2B SaaS or Cloud Infrastructure environment
- Proven success in adapting communication and presentation styles for a diverse audience, ensuring technical clarity for engineering teams and focusing on measurable business outcomes for the C-Suite.
- Experience managing up to 50 enterprise accounts and OEM/Channel partners
- Strong understanding of SaaS metrics: NRR, churn, adoption, GRR, and ability to leverage data for actionable insights
- Experience with CS/CRM tools (e.g., Planhat, Gainsight)
- Located in the US Central or Eastern timezones
- Industry expertise in one of the following industry verticals: Life Sciences, Healthcare, Energy, or Financial Services

The annual pay range for the role is USD $125,000- $180,000. Individual pay depends on various factors, such as role level, relevant experience and skills. Pay ranges are reviewed and typically updated each year. Offers are made within the pay range applicable at the time.

## BENEFITS & PERKS:

- Pre-IPO stock options
- Flexible time-off policy
- HSA and PPO health insurance options
- Dental and Vision insurance
- 401(k) plan
- Choice of an ORCA card or parking subsidy

About Qumulo: Built for the most demanding enterprise workloads, from AI and HPC simulations to Splunk Observability, genomics and PACS medical imaging, geospatial datasets, media editing and rendering, and video surveillance, Qumulo unlocks the full power of an organization’s information. Our platform unifies file and object storage across data centers, edge, and public clouds, enabling efficient, accelerated computing and extending the reach of data unbound by protocol or transport limitations.

With more than 1,100 customers and exabytes of data under management, Qumulo powers mission-critical workloads anywhere real-time access to massive file datasets is non-negotiable. Qumulo delivers radical simplicity, hardware freedom, exceptional customer support, and a true hybrid-cloud architecture.

Our Values: At Qumulo, we are building an open and collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, we share by default, we are data driven and experimental and as an inclusive workplace, we encourage and celebrate multiple points of view. As part of our culture we believe diversity drives innovation.

Equal Opportunity Employer: Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law. For more information on Qumulo's Applicant Privacy Policy, please visit: https://qumulo.com/applicant-employee-privacy-notice

## About Qumulo

## Company Overview
- **One-liner**: Qumulo provides a unified, multi-protocol file data platform that spans on-premises, edge, and cloud environments, enabling enterprises to manage and curate exabyte-scale unstructured data anywhere.
- **Entity Type**: Private (Venture-backed, total funding $347.3M)
- **Headquarters**: Seattle, Washington, USA
- **Founded**: 2012
- **Founders**: Peter Godman, Aaron Passey, Neal Fachan

## Core Business
- **Primary industry**: Software Development / Data Storage / File Data Management
- **Target customers**: B2B – Fortune 500 enterprises, major film studios, research facilities, healthcare, energy, financial services, public sector
- **Mission or purpose**: "Data Simplified Anywhere at Exabyte Scale" – unleashing the full power of data by delivering a single global file system across any environment.

## Products & Services
- **[Qumulo Data Platform](https://qumulo.com/)**: A unified file system that supports multiple protocols (NFS, SMB, S3, etc.) and runs across data centers, edge locations, and public clouds. It provides a single global namespace, real-time visibility, centralized governance, and elastic performance/capacity scaling. Used for AI/ML pipelines, medical imaging, genomics, video analytics, media post-production, and other data-intensive workloads.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Annual revenue estimated at **$450.0M** (LinkedIn); total funding **$347.3M** across 6 rounds
- **Notable Investors/Partners**: Not explicitly listed in available sources, but backed by venture capital (LinkedIn lists ownership as "Venture")
- **Growth Signals**:
  - Over **1,100 enterprise customers** globally
  - **7 exabytes (EB)** of capacity shipped
  - Presence in **95 countries**
  - Headcount of **409 employees** (LinkedIn) / **434** (Built In); job postings increased **+14.1% month-over-month** and **+1,840% quarter-over-quarter**
  - High Net Promoter Score (NPS) mentioned on website

## Competitive Advantages
- **Single global namespace** that eliminates data silos and replication overhead
- **Multi-protocol support** (NFS, SMB, S3) without vendor lock-in
- **Unified platform** for on-premises, edge, and cloud – no migration required
- **Predictable cost control** with elastic scaling of capacity and performance
- **24/7 support** from engineers with deep distributed systems expertise
- **Proven at global scale** with enterprise-grade governance and security

## Strategic Focus
- **Enterprise AI**: Powering AI reasoning workloads with real-time data access across edge, core, and cloud
- **Global collaboration**: Enabling teams worldwide to work on massive datasets simultaneously without copying data
- **Data governance and security**: Centralized visibility, compliance, and policy enforcement across all environments
- **Industry expansion**: Targeting life sciences, healthcare, energy, financial services, media & entertainment, and public sector

## Why Work Here
- **Culture**: Values-driven environment emphasizing data-driven decision-making, customer obsession, transparency, doing the hard right thing, and building a team of people you're proud to know. Strong focus on diversity, equity, and inclusion with employee resource groups and grassroots community programs.
- **Work flexibility**: Hybrid/remote-friendly – employees can work from the downtown Seattle HQ or from home. Built In notes "Typical time on-site: None" and the careers page states "Your best work, where you are."
- **Benefits (US)**: 100% paid health, dental, and vision coverage; generous HSA contribution; income protection; mental health support (Headspace Health); flexible PTO; parental leave; 401(K); commuter & phone/internet stipends; stock options; travel insurance; pet insurance; free snacks and drinks.
- **International benefits**: Mental health & wellbeing program, global business travel insurance, mobile phone and home internet reimbursement, anniversary gifts, referral bonuses.
- **Engineering culture**: Data-driven and experimental; employees are encouraged to take educated risks, measure impact, and iterate. Support for job training and conferences.

## Sources
1. [Qumulo Website](https://qumulo.com/)
2. [Qumulo Careers Page](https://qumulo.com/careers)
3. [Qumulo Job Openings](https://qumulo.com/job-openings)
4. [Built In Qumulo Profile](https://builtin.com/company/qumulo)
5. [LinkedIn Qumulo Company Page](https://www.linkedin.com/company/qumulo)

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