---
title: 'Senior Customer Success Manager - Delphix - East at Perforce'
canonical: 'https://feeny.ai/job/senior-customer-success-manager-delphix-east-perforce-burlington-7pfbdwh6s8xg'
type: 'job'
last_seen: '2026-09-14'
---

# Senior Customer Success Manager - Delphix - East at Perforce

- **Company:** Perforce
- **Location:** Burlington, MA
- **Compensation:** $90k–$120k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.lever.co/perforce/e9fbf18a-1387-4d42-b4a8-74b8e68606fd

## Job description

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.

With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.

Responsibilities:

- Establish and maintain relationships with key decision makers within assigned accounts.
- Orchestrate relationships with assigned clients, which will include: defining value, increasing adoption and securing retention.
- Partner with the Delphix Account Team (Regional Sales Managers, Solutions Engineers and Professional Services) to find opportunities for expanded usage of Delphix.
- Hold business discussions with the Economic Buyer to reinforce value realized from the Delphix solution and identify expansion opportunities.
- Act as the Delphix liaison for technical inquiries, issues or escalations. This will include working with Support, Product Management (i.e. roadmaps), ENG or others as needed.
- Ensure client reference ability to support the Sales organization in expansions and closing processes.
- Facilitate executive-level engagements such as value assessment and realization, product strategy and EBRs.
- Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally and externally.
- Identify and manage escalations for successful resolution by driving internal and external team action items.
- Develop strategic account plans for 100% consumption and areas of growth based on customer’s short and long-term goals.
- Know the market and maintain a good knowledge of all key competitors.
- Identify new use cases and new organizational contacts to expand on our customer’s realized value and organization success.
- Be responsible for renewal, health and risk forecasting and reporting on your client portfolio.

Knowledge, Skills and Abilities:

- Bachelor’s Degree in Business, Computer Science, Information Systems, related major, or comparable education and work experience.
- 8+ years of experience in account management/customer success in a software company.
- Experience negotiating and closing customer contracts (renewals & expansion).
- History of success as a customer success manager, consultant, pre-sales, account management, technical account management or equivalent.
- Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions.
- Experience working in a development, testing or data management environment.
- Understanding of DevOps, Test Data Management, Agile, CI/CD and Masking.
- Must work within a team environment with sales, field services and delivery teams.
- Knowledge of customer success tool such as Gainsight and efficient in creating PowerPoint presentations.
- Has worked successfully with Partners in collaborating on customer’s success.
- Must be able to travel at times.

AI Fluency: Level 2: Skilled Prompter (Advanced Foundation / Early Proficient) - Crafts effective, outcome‑oriented prompts, iterates to improve quality and speed, and validates AI outputs against business context and expectations.

Additionally, this position is eligible for benefits including, but not limited to, medical, dental, vision, retirement benefits, life insurance, wellness programs, total time off, and other employee perks that may be offered by Perforce from time to time. The actual offer will depend on a number of factors including, but not limited to, a candidate’s education, skills, qualifications, depth of experience and other relevant business considerations. Perforce reserves the right to amend or modify employee perks and benefits at any time.

All employees are expected to demonstrate AI fluency appropriate to their role and level, including responsible use of AI tools, sound judgment, and adherence to company AI governance and security policy standards. Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.

If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!

www.perforce.com

Please click here for: EOE & Belonging Statements | Perforce Software

## About Perforce

## Company Overview
- **One-liner**: Perforce Software provides version control, digital asset management, hardware IP lifecycle management, DevOps, and test automation tools that help organizations build and deliver mission-critical software.
- **Entity Type**: Private (backed by private equity firms Clearlake Capital and Francisco Partners)
- **Headquarters**: Minneapolis, Minnesota, USA
- **Founded**: 1995
- **Founders**: Not publicly available in cited sources

## Core Business
- **Primary industry**: Software development tools, DevOps, enterprise software, and digital asset management.
- **Target customers**: B2B enterprise and SMBs, with a strong presence in regulated and mission-critical sectors: game development, software/technology, semiconductor design, automotive/IoT, medical device, aerospace/defense, healthcare/insurance, financial services, telecommunications, and retail/eCommerce. Trusted by more than 75% of the Fortune 100 and 50% of the Global 500 ([perforce.com](https://www.perforce.com/company)).
- **Mission/Purpose**: "Helps organizations build and deliver the software the world relies on" — supporting teams to "accelerate innovation without unnecessary risk." The culture slogan is "Work That Matters. People Who Care. A Place to Grow." ([perforce.com](https://www.perforce.com/company), [perforce.com](https://www.perforce.com/company/our-culture)).

## Products & Services
- **Helix Core (Version Control)**: High-performance version management for large-scale, mission-critical development projects, including game development and semiconductor/embedded software.
- **Digital Asset Management (DAM)**: Centralized management and collaboration for digital media assets across teams and enterprises.
- **Hardware IP Lifecycle Management (IPLM)**: Tracks and manages hardware IP design data and lifecycle processes for electronics and semiconductor teams.
- **Test Automation & Digital Experiences**: Solutions from acquired brands like **Perfecto** (web/mobile app testing) and **BlazeMeter** (load/performance testing).
- **Platform Automation**: Configuration, compliance, and infrastructure automation via **Puppet** (acquired 2022) and data management via **Delphix** (acquired 2024).
- **Professional Services & Open-Source Support**: Global experts to help maximize ROI, reduce risk, and support critical deployments ([perforce.com](https://www.perforce.com/company), [perforce.com](https://www.perforce.com/system/files/2025-02/corporate-fact-sheet.pdf)).

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company).
- **Key Metric**: Not revenue, but scale is significant: 20,000+ customers, 1,700+ employees, 1,000,000+ users, 14 offices worldwide, and customers in 80+ countries ([perforce.com](https://www.perforce.com/company)).
- **Notable Investors/Partners**: Backed by Clearlake Capital and Francisco Partners ([perforce.com](https://www.perforce.com/company)). Growth has been fueled by acquisitions: Hansoft (2017), Perfecto (2018), BlazeMeter (2021), Puppet (2022), Delphix (2024), and Snowtrack (2025) ([perforce.com](https://www.perforce.com/company)).
- **Growth Signals**: Continues strategic M&A through 2025, 1,700+ employees globally, and expanding portfolio to address AI-driven software delivery challenges. Recognized as a Top Workplace in Minnesota and Great Place to Work in India ([perforce.com](https://www.perforce.com/company), [perforce.com](https://www.perforce.com/careers)).

## Competitive Advantages
- **Mission-critical trust**: 75% of the Fortune 100 rely on Perforce for environments where failure is not an option.
- **Broad portfolio**: Covers the full software delivery lifecycle — code, quality, infrastructure, and data — through an integrated suite of tools.
- **Deep vertical expertise**: Specialized solutions for gaming, semiconductor, medical device, aerospace/defense, and other high-regulation industries.
- **Global scale and reliability**: 10+ data centers and customers across 80+ countries ensure enterprise-grade scale and compliance.

## Strategic Focus
- **Enabling AI-era software governance**: Perforce is positioning itself as a "trusted partner helping organizations govern software delivery in the age of AI" by enforcing guardrails across code, quality, infrastructure, and data.
- **Continued portfolio expansion**: Investing in technologies and acquisitions that help teams "build, test, secure, and scale modern applications."
- **Sustainability and corporate responsibility**: CEO sits on the Board of SustainableIT, and the company supports industry-wide standards for environmental and social impact ([perforce.com](https://www.perforce.com/company), [perforce.com](https://www.perforce.com/company/our-culture)).

## Why Work Here
- **Growth and learning**: Career-specific and personal development training resources, plus "continued learning alongside experts."
- **Culture and belonging**: Employee Resource Groups, celebration of global traditions, and a commitment to a culturally diverse workplace.
- **Health and wellness**: Nearly 90% of gym memberships covered, healthy snacks/beverages, and wellness integrated into the culture.
- **Time off**: Paid holidays, parental leave, and flexible "You Time" with extra days added.
- **Community impact**: Paid day to volunteer, donation matching, and support for local communities.
- **Recognition**: Top Workplace in Minnesota (Star Tribune) and Certified Great Place to Work in India ([perforce.com](https://www.perforce.com/careers), [perforce.com](https://www.perforce.com/company/our-culture)).

## Sources
1. [About Perforce, Leadership, Culture and Careers | Perforce Software](https://www.perforce.com/company)
2. [Careers | Perforce Software](https://www.perforce.com/careers)
3. [About Perforce Software – Corporate Fact Sheet (PDF)](https://www.perforce.com/system/files/2025-02/corporate-fact-sheet.pdf)
4. [Perforce Jobs on Lever](https://jobs.lever.co/perforce)
5. [Our Culture | Perforce Software](https://www.perforce.com/company/our-culture)

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