---
title: 'Senior Customer Success Manager at Easyship'
canonical: 'https://feeny.ai/job/senior-customer-success-manager-easyship-bengaluru-asg3v14d1a4v'
type: 'job'
last_seen: '2026-10-18'
---

# Senior Customer Success Manager at Easyship

- **Company:** Easyship
- **Location:** Bengaluru, India
- **Posted:** 2026-10-15
- **Last confirmed live:** 2026-10-18
- **Apply:** https://boards.greenhouse.io/easyship/jobs/4721420006?gh_jid=4721420006

## Job description

About Easyship:

Easyship is a leading global shipping software and API platform trusted by 100,000+ eCommerce merchants to compare couriers, automate fulfilment, and simplify cross-border shipping, taxes and duties. A top-rated Shopify Certified Technology Provider, eBay preferred fulfilment partner, and Amazon preferred multi-channel integrator, Easyship is the G2 category leader (April 2026), offering 550+ courier services worldwide. We believe in accelerating borderless commerce through innovative solutions, and we're proud that brands of all sizes from small business to enterprise trust Easyship for all their shipping needs.

Who We’re Looking For:

We are looking for an experienced Customer Success Manager to join our team and take ownership of strategic client relationships. You’ll work with some of our largest accounts, ensuring smooth onboarding, driving adoption, and uncovering growth opportunities. This role requires a mix of strategic account management, problem-solving, and strong communication skills to help clients succeed globally.

What you additionally need to know:

This is a full-time, onsite role based in our Bengaluru (MG Road) office. The role follows UK collaboration hours (11:00AM–8:00PM IST) to support seamless cross-regional execution.

What would be you be responsible for:

- Owning a portfolio of high-value accounts, fostering trust and building long-term relationships while managing onboarding, adoption, renewals, and growth.
- Acting as a trusted advisor to enterprise clients, understanding their needs, strategic objectives, long term business goals and aligning them with Easyship solutions.
- Proactively engaging with customers to track progress, deliver success reviews, and demonstrate value, while identifying and mitigating risks of churn.
- Anticipating customer challenges and provide solutions collaborating closely with Support, Operations, and Product teams to ensure success.
- Identifying and pursue expansion opportunities leading commercial discussions for upsells and renewals, and partnering with Sales to drive revenue growth.
- Monitoring account health by tracking key success metrics such as Health Score, NPS, NRR, and CSAT, ensuring client satisfaction, retention, and revenue growth.
- Driving process improvement identifying inefficiencies, and proposing improvements that enhance team productivity and the customer journey.
- Serving as a customer advocate within Easyship, championing client needs across internal teams, and building strong external advocacy to amplify Easyship’s brand in the market with reviews, case studies and referrals.

You Might Be a Good Fit If…

- You have at least 3 years prior experience in Customer Success or equivalent history of driving customer outcomes, retention and revenue growth
- You have a customer-first mindset with a proven ability to build relationships
- You have a strong business acumen and experience articulating value in a way that aligns with customer goals and KPIs
- You have excellent communication and data storytelling skills.
- You have experience identifying expansion opportunities and working with Sales teams to close them
- You are proactive in setting and managing expectations with customers, ensuring alignment on goals, timelines and responsibilities
- You have proven ability to manage multiple accounts and client types simultaneously

If you’re excited about this role but don’t meet every requirement, we’d still love to hear from you.

What we bring to the table as an employer:

- Generous remuneration and stock units
- Comprehensive health coverage
- We reimburse gym and wellness expenses so you can invest in your health
- Zomato digital meal credits and pantry full of wholesome snacks to keep you fueled through the workday
- The freedom to‘Work from Anywhere’ for 4 weeks in a year
- Generous vacation policy, plus duvet days and mental health days to truly recharge

How we value inclusion in our recruitment practices:

Easyship is an equal opportunity employer. We make all employment decisions—recruiting, hiring, pay, benefits, training, promotion, leave, and separation—based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, veteran or military status, citizenship, or any other characteristic protected by law.

## About Easyship

## Company Overview
- **One-liner**: Easyship is a global multi-carrier shipping software platform that enables eCommerce businesses of all sizes to compare rates, print labels, automate fulfillment, and manage cross-border logistics with transparent tax and duty calculations.
- **Entity Type**: Private (Series A funded; now a profitable, high-growth scale-up)
- **Headquarters**: New York, United States (with joint headquarters in London, UK and Hong Kong, and offices in Bangalore, Taipei, Singapore, Melbourne, and California)
- **Founded**: 2014
- **Founders**: Tommaso Tamburnotti, Augustin Ceyrac, Paul Lugagne

## Core Business
- Primary industry: eCommerce shipping and fulfillment software (Logistics Technology)
- Target customers: B2B – from small businesses (10–10,000 parcels/month) to enterprise brands (10,000–1M+ monthly shipments), including crowdfunding creators
- Mission or purpose statement: "Democratize shipping for all" – making global shipping accessible, transparent, and affordable for every online seller

## Products & Services
- **Easyship No-Code App**: A drag-and-drop shipping dashboard for small to medium businesses that syncs orders from sales channels, compares courier rates, prints labels, and provides branded tracking – set up in 3–5 minutes.
- **Easyship Shipping API**: An enterprise-grade API with 99.99% uptime for high-volume merchants to integrate shipping automation, rate shopping, and customs documentation directly into their own systems.
- **Crowdfunding Fulfillment Solution**: A specialized suite for Kickstarter and Indiegogo creators, offering backer surveys, courier selection, warehousing, and shipping insurance.
- **Multi-Carrier Rate Shopping**: Intelligent algorithm that automatically recommends the cheapest, fastest, or best-value shipping option from over 550 courier services (UPS, FedEx, DHL, USPS, etc.) with exclusive discounted rates up to 91% off retail.
- **Tax & Duties at Checkout**: Real-time calculation and display of import taxes and duties during checkout (first integrated on Shopify in 2017) to eliminate surprise fees for international buyers.
- **Branded Tracking & Post-Purchase Updates**: Reduces "Where Is My Order?" inquiries by up to 63% with custom tracking pages and automated delivery notifications.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (last known funding: Series A, November 2018)
- **Key Metric**: Annual revenue of $8.0M (LinkedIn estimate) and total funding from Series A (undisclosed amount) from notable investors
- **Notable Investors/Partners**: Lazada, Lamivoie Capital Partners, Rubicon Venture Capital, One Way Ventures, Kima Ventures, Picus Capital. Official partner of Kickstarter and Indiegogo.
- **Growth Signals**:
  - Trusted by over 100,000 brands worldwide
  - Ranked #1 global category leader for shipping software by G2 in the January 2026 Winter Edition
  - Employee headcount grew 22.1% YoY to 149 employees
  - Operates in 50+ origin countries, delivering to 200+ destinations
  - Awarded "Best Startup in Asia" (TechInAsia), "Technology Company of the Year" (ComputerWorld Hong Kong), and multiple American Business Awards

## Competitive Advantages
- **Largest courier network**: Access to 550+ shipping services in one account, with exclusive discounted rates (up to 91% off retail).
- **First-mover in tax/duties transparency**: Pioneered integrated tax and duty calculation at checkout for eCommerce platforms, reducing customer friction for cross-border orders.
- **99.99% platform uptime**: Heavy investment in technical infrastructure ensures reliability for mission-critical shipping operations.
- **Global reach with local presence**: Offices and fulfillment capabilities across North America, Europe, Asia-Pacific, and Australia, enabling true global logistics from a single platform.

## Strategic Focus
- **Aggressive growth target**: Aims for 300% annual growth and continues to expand its global footprint into new origin and destination markets.
- **Product expansion**: Further developing automation, warehousing, and 3PL integrations to offer end-to-end fulfillment beyond shipping labels.
- **Enterprise and API deepening**: Strengthening the high-volume API offering to capture larger merchants and marketplaces.
- **Crowdfunding vertical**: Continuing to build on its official partnerships with Kickstarter and Indiegogo to dominate the creator fulfillment space.

## Why Work Here
- **Culture & values**: Emphasizes mutual respect, diversity, accountability, and collaboration. Described as a group of "engineers, designers, strategists and bubble wrap aficionados" solving the last piece of eCommerce.
- **Global flexwork policy**: "Explore, Experience, and Excel Anywhere for 4 Weeks!" – employees can work from anywhere for up to four weeks per year.
- **Compensation & equity**: Competitive salaries plus equity shares, performance bonuses, and employee stock purchase plan.
- **Wellness & perks**: Robust health insurance (dental, vision), gym reimbursement, mental health days, generous vacation, and office snacks.
- **Diversity & inclusion**: Employee Resource Groups (ERGs), diverse global team across 8 countries, and a commitment to hiring people of all backgrounds.
- **Work model**: Hybrid/in-office presence with offices in New York, London, Hong Kong, Bangalore, Taipei, Singapore, Melbourne, and California. Remote-friendly roles available.
- **Engineering culture**: High ownership, roadmap-driven work, and investment in leading-edge technical infrastructure (99.99% uptime). Tech stack includes Ruby on Rails.

## Sources
1. [easyship.com](https://www.easyship.com/about-us) – Company profile, founders, funding, awards
2. [easyship.com](https://www.easyship.com/careers) – Careers page, perks, global offices, flexwork policy
3. [linkedin.com](https://www.linkedin.com/company/easyship) – LinkedIn company page (employees, revenue, industry, headquarters)
4. [builtin.com](https://builtin.com/company/easyship) – Benefits, culture, open roles, diversity initiatives

## Other roles at Easyship

- [Senior Customer Success Manager](https://feeny.ai/job/senior-customer-success-manager-easyship-london-znk77y8q173e) — London, United Kingdom
- [Senior Product Manager (Finance and Account Management)](https://feeny.ai/job/senior-product-manager-finance-and-account-management-easyship-bengaluru-kg8xzj1e1vj9) — Bengaluru, India
- [Support Specialist (Tech and customer support)](https://feeny.ai/job/support-specialist-tech-and-customer-support-easyship-bangalore-hwfm4twmbgcf) — Bangalore, India
- [Head of Marketing](https://feeny.ai/job/head-of-marketing-easyship-milan-2mq13sqmx67m) — Milan, Italy
- [Head of Sales](https://feeny.ai/job/head-of-sales-easyship-london-ryqejpdjtgak) — London, United Kingdom
- [Quantitative Analyst- Founders Office](https://feeny.ai/job/quantitative-analyst-founders-office-easyship-milan-3vbb4krn69yx) — Milan, Italy
- [Customer Experience Specialist](https://feeny.ai/job/customer-experience-specialist-easyship-bangalore-v4kmexterfrv) — Bangalore, India
- [Account Executive](https://feeny.ai/job/account-executive-easyship-bengaluru-jdfxywpygf6f) — Bengaluru, India
- [Account Executive](https://feeny.ai/job/account-executive-easyship-europe-6938k2qa582w) — Europe
- [Sr. Strategic Account Executive](https://feeny.ai/job/sr-strategic-account-executive-easyship-toronto-vsd24v28ev0t) — Toronto, Canada