---
title: 'Senior Customer Success Manager EMEA at DataDome'
canonical: 'https://feeny.ai/job/senior-customer-success-manager-emea-datadome-paris-4t2kyb4044hx'
type: 'job'
last_seen: '2026-09-09'
---

# Senior Customer Success Manager EMEA at DataDome

- **Company:** DataDome
- **Location:** Paris, France
- **Posted:** 2026-04-16
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/ddome/jobs/8509993002

## Job description

⭐ Join DataDome at a once-in-a-career moment, as we build industry leading AI Agentic cybersecurity solutions on top of our industry-leading bot protection platform. As a Sr. Customer Success Manager, you’ll partner with the world’s largest enterprises to drive measurable impact, shape their success strategies, and help define the future of AI-driven cybersecurity. If you’re a strategic thinker who thrives in fast-moving environments and loves turning complex challenges into lasting customer success, this is your unicorn opportunity.

As the Senior Customer Success Manager EMEA, you will :

- Act as the primary business owner of the customer relationship post-sale.
- Build trusted, long-term relationships with key stakeholders by understanding their business goals and aligning them with DataDome’s capabilities.
- Own the post-sale success of DataDome’s largest enterprise customers, ensuring they achieve desired outcomes and realize full value from the platform.
- Serve as a strategic advisor by translating complex challenges into actionable plans, coordinating cross-functional teams, and driving measurable outcomes.
- Drive product adoption and value realization by maintaining deep product knowledge and guiding customers on best practices, features, and new capabilities.
- Monitor customer health and proactively identify risks and opportunities, developing and executing mitigation and success plans.
- Lead escalation management across internal teams to ensure timely resolution of critical issues and maintain high customer confidence.
- Drive structured business reviews that quantify value, align stakeholders, and position renewals from a place of strength.
- Identify and drive expansion opportunities in partnership with Sales.
- Collaborate cross-functionally with Product, Marketing, Support, and Sales to deliver a seamless customer experience.
- Champion the voice of the customer internally, influencing product direction and operational improvements.

👤 It would be great if...

- 5+ years in a Customer Success Management role
- Experience in cybersecurity and/or SaaS environments is a plus
- Strong business acumen with the ability to connect customer goals to measurable outcomes and DataDome’s value
- Strategic problem-solver who can distill complex challenges into clear, actionable plans and drive execution across teams
- Proven ability to engage and influence senior stakeholders through data, insights, and clear communication
- Executive presence with the ability to build trust quickly and navigate complex customer environments
- Strong cross-functional leadership, with a track record of driving alignment and accountability across internal and customer teams
- Highly organized and effective at prioritization, able to operate in a fast-paced, evolving environment
- Data-driven mindset with the ability to identify patterns, surface opportunities, and translate insights into action
- Collaborative, resourceful, and comfortable building processes in a scaling organization
- Passionate about delivering exceptional customer experiences and building long-term, value-based relationships

Success in This Role Means

- Achieving Revenue Retention across assigned enterprise accounts through proactive engagement, value realization, and trusted advisory relationships.
- Driving measurable customer outcomes such as increased product adoption, demonstrable ROI, and strong advocacy (case studies, references, or expansion opportunities).

What’s in it for you?

- Flex Life: This is a hybrid role that requires partial office presence, to be defined with the manager.. Our Parisian office is located next to the Opera Garnier. You will also receive a 500€ stipend to help you set up your ideal workspace.
- Health Benefits: We offer medical, dental, & vision insurance options to keep you feeling your best.
- A $100 annual allowance is provided for a leisure activity of your choice in Sports.
- Professional Development: #Weaimhigh is part of our DNA, therefore we have invested in an internal Learning and Development platform and offer the opportunity to request additional training and support via your manager.
- Events & Team building: #We care and we have fun! We organise ****Annual Company-Offsite, Events, Drinks, Winter Party, Lunch & Learns and much more are part of our Culture
- Parent Care: Gifts & care packages to celebrate growing families.
- PTO: 20 paid time off days, 5 sick days and 2 floating holidays ****+ 12 national holidays.
- 401 K eligibility + matching.

What are the next steps?

- Talent Acquisition Manager will contact you for a first chat
- You will then meet with Leta, Chief Customer care
- You will complete a case study and a review with thea team
- The final step will be a one-on-one meeting with Benjamin CEO and Co-Founder
- Welcome to DataDome!

DataDome stops cyberfraud and bots in real time, outpacing AI-driven fraud from simple to sophisticated across your sites, apps, and APIs. Named a Leader in the Forrester Wave for Bot Management, the DataDome platform is built on a multi-layered AI engine that focuses on intent, not just identity. Because it’s not about knowing who’s real, it’s about what they intend to do. With thousands of AI models that adapt to every fraudulent click, signup, and login, DataDome blocks fraud in less than 2 milliseconds, without compromising performance. DataDome is fully automated and integrates seamlessly into any tech stack. Backed by a 24/7 SOC team of advanced threat researchers, DataDome stops over 350 billion attacks annually. Experience protection that outperforms with DataDome.

DataDome is an equal-opportunity employer, and proud to be committed to diversity and inclusion. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.

We use automated tools to assist in reviewing applications for this position. These tools help us screen resumes and assess candidate qualifications. All final hiring decisions are made by our team.

## About DataDome

## Company Overview
- **One-liner**: DataDome provides real-time AI-powered protection against bot-driven fraud, malicious AI agents, and cyberattacks for websites, mobile apps, and APIs.
- **Entity Type**: Private (Series C; total disclosed funding of $77M)
- **Headquarters**: New York, NY (USA); Paris (France); Singapore (global hubs)
- **Founded**: 2015
- **Founders**: Benjamin Fabre, Fabien Grenier, Benjamin Barrier, Olivier Trabucato

## Core Business
- **Industry**: Cybersecurity – bot management & agent trust, account protection, L7 DDoS mitigation, ad fraud prevention.
- **Target Customers**: B2B – primarily enterprise and mid-market online businesses across e‑commerce, media, travel, fintech, and SaaS.
- **Mission**: “Free the web from fraudulent traffic” by blocking every malicious click, signup, and login in under 2 milliseconds.

## Products & Services
- **Bot Protect**: Stops AI bots, web scrapers, scalpers, and carding attacks using intent-based detection across websites, mobile apps, and APIs.
- **Account Protect**: Prevents account takeover (ATO), credential stuffing, fake account creation, and AI-operated account farming.
- **DDoS Protect**: Blocks Layer 7 DDoS attacks (including flash crowds) that bypass standard CDN defenses — in under 2 ms.
- **Ad Protect**: Preserves ad spend by eliminating click fraud and ensuring analytics reflect real human traffic.
- **Priority Protect**: Manages traffic surges during high-demand events, keeping real customers first while blocking bots and unauthorized AI agents.

All products are delivered as a cloud-native SaaS with 80+ integrations and 35+ global Points of Presence (PoPs).

## Market Standing
- **Valuation / Market Cap**: Not publicly available (private company).
- **Key Metric**: Total disclosed funding of **$77M** (Series B: $35M in 2021; Series C: $42M in 2023 led by InfraVia Growth). Over **300 enterprise customers**, including brands like Tripadvisor, Zocdoc, and SoundCloud.
- **Notable Investors / Partners**: InfraVia Growth (lead, Series C). Partners include YesWeHack (ethical hacking platform) and major CDN/cloud providers through integrations.
- **Growth Signals**:
  - Headcount grew from 100+ (2023) to **200 employees** (2025/2026).
  - Named a **Leader in The Forrester Wave™: Bot and Agent Trust Management Software, Q2 2026** – highest scores in 12 criteria.
  - Recognized as one of **America’s Best Startup Employers by Forbes** (2024, 2025).
  - Earned **Great Place to Work Certification™** (2024).
  - Included on the **Inc. 5000** list for three consecutive years.

## Competitive Advantages
- **Intent‑focused AI**: Unlike simple identity checks, DataDome’s multi‑layered AI analyzes 5 trillion signals daily to determine the *intent* of every request – achieving 99.99% detection accuracy.
- **Speed & scale**: Blocks attacks in under 2 milliseconds; autonomously stops over 400 billion attacks per year.
- **24/7 SOC & threat research**: Dedicated security operations center and threat research team that adapts models in real time.
- **Platform breadth**: Covers bots, ATO, L7 DDoS, ad fraud, and agent trust – all from a single agent with 80+ integrations.
- **Proven customer outcomes**: Customers see a **99% reduction in account takeover fraud** and a **99% reduction in credential stuffing**.

## Strategic Focus
- **Agent trust management**: Building guardrails and trust frameworks for AI agents (e.g., agentic commerce), positioning as a leader in the emerging “bot & agent trust” category.
- **Global expansion**: Continued scaling of sales and engineering teams in North America, Europe, and Asia (recent New York office opening).
- **Threat research leadership**: Publishing threat intelligence and maintaining a public bug bounty program (75+ ethical hackers, zero successful breaches) to stay ahead of evolving AI‑driven attacks.
- **Platform integration**: Deepening integrations with major CDNs, cloud providers, and tech stacks to reduce time-to-value for new customers.

## Why Work Here
- **Remote‑first culture**: offers both remote and hybrid roles depending on the job; global team with offices in New York, Paris, and Singapore.
- **Compensation & benefits**: Competitive salary, comprehensive health plans (medical/dental/vision through Anthem, Guardian, VSP), 401(k) with 4% match (US), paid parental leave (4 weeks after 6 months), and learning & development budget.
- **Perks & community**: Monthly team events, bi‑annual all‑company offsites (one in Europe, one holiday party), referral bonuses ($1,500/€1,500), and access to a benefits platform (Leeto in France, CSE for French employees).
- **Engineering culture**: 80,000+ attempted breaches of their product each month – engineers work on high‑stakes, real‑time threat detection at massive scale (processing 5 trillion signals/day).
- **Recognition**: Certified Great Place to Work (2024) and multiple “Best Employer” awards; fast‑growing company with a clear mission and strong leadership.

## Sources
1. [datadome.co – Company page](https://datadome.co/company/)
2. [datadome.co – Product overview](https://datadome.co/)
3. [Greenhouse – Jobs at DataDome](https://job-boards.greenhouse.io/ddome)
4. [careers.datadome.co – Life at DataDome](https://careers.datadome.co/en/life-at-datadome)
5. [careers.datadome.co – Join the team](https://careers.datadome.co/)

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