---
title: 'Senior Customer Success Manager - EMEA at Luma'
canonical: 'https://feeny.ai/job/senior-customer-success-manager-emea-luma-london-gaw59qqeq199'
type: 'job'
last_seen: '2026-09-11'
---

# Senior Customer Success Manager - EMEA at Luma

- **Company:** Luma
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-03-10
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.gem.com/lumalabs-ai/am9icG9zdDpC5tktYmDsuAE-141w_K_g

## Job description

## About Luma

Luma's mission is to build multimodal AI to expand human imagination and capabilities.

We believe that multimodality is critical for intelligence. To go beyond language models and build more aware, capable and useful systems, the next step function change will come from vision. So we are working on training and scaling up multimodal foundation models for systems that can see and understand, show and explain, and eventually interact with our world to effect change.

Where You Come In

As Luma’s platform adoption accelerates across enterprises and the creative network, we are investing in building a world-class post-sales organisation.

As Senior Customer Success Manager – EMEA, you will own a portfolio of high-value enterprise customers and be responsible for driving sustained growth in platform usage and expansion across accounts. This role sits at the intersection of commercial ownership, product usage, and customer strategy. You will work closely with customers to expand adoption across teams and use cases, using data and insight to drive meaningful growth.

## What You'll Do

This is an opportunity to define how account growth is driven at Luma as we scale across EMEA. You will:

Own a portfolio of strategic accounts, with responsibility for expansion and long-term account growth. Identify and execute opportunities to increase usage across teams, geographies and use cases. Build strong, multi-threaded relationships across technical, operational and executive stakeholders. Own and interpret usage data, identifying trends, spikes and drop-offs across accounts. Translate usage insights into clear, proactive growth strategies. Partner with product and engineering teams to unlock new use cases and remove adoption blockers. Lead account planning, expansion strategy and commercial conversations within your accounts. Contribute to renewals and long-term account strategy, ensuring accounts continue to grow over time.

## Who You Are

5–10+ years experience in Strategic Account Management, Enterprise Sales, or commercial Customer Success within SaaS, AI or enterprise technology. Proven track record of driving expansion and growth within large, complex accounts. Strong commercial mindset, with the ability to identify and execute revenue opportunities. Comfortable working with data, dashboards and usage metrics to inform decision-making. Able to navigate and influence multiple stakeholders across large organisations. Highly proactive, with a bias towards action and ownership of outcomes. Comfortable operating in fast-moving, ambiguous environments.

What Sets You Apart (Bonus Points)

Experience working with usage-based or API-driven products. Background in AI, data platforms, developer tools or creative technology. Experience working with technical stakeholders such as engineering or product teams. Experience scaling accounts in high-growth startup environments.

## About Luma

## Company Overview
- **One-liner**: Luma builds multimodal AI models that can generate, understand, and operate in the physical world, shipping them in products like Dream Machine for creators and teams.
- **Entity Type**: Private (Series C)
- **Headquarters**: Redwood City, California, USA
- **Founded**: 2021
- **Founders**: Not publicly listed on official sources

## Core Business
- **Primary industry**: Artificial Intelligence / Generative AI / Creative AI
- **Target customers**: B2B (enterprises, agencies, developers) and B2C (creators, filmmakers)
- **Mission or purpose statement**: To build unified general intelligence that can generate, understand, and operate in the physical world.

## Products & Services
- **Luma Dream Machine**: Consumer-facing product for turning ideas into compelling visuals (video, image, audio, text) using generative AI.
- **Ray 3.2 API**: Production-grade video generation API with full creative control—multi-keyframe (up to 16), V2V up to 20 seconds, reframe, 1080p output, native HDR, and 16-bit EXR export.
- **Uni-1.1 API**: Multimodal reasoning model API for image generation (text-to-image, reference-guided) and natural-language image editing, with up to nine reference inputs per request.
- **Luma Agents**: Agentic creative workflows that plan, generate, iterate, and refine across every stage of creative work—available in the Luma App and trusted by teams at Publicis Groupe, Serviceplan, Mazda, Dentsu, and Humain.
- **Open Physical AI Lab**: An open science effort to solve generalization in physical AI, built in the open for the benefit of all humanity.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metrics**: Total Funding: $1.3B+ (official site) / $1.057B (LinkedIn); Annual Revenue: $5M (LinkedIn estimate); Users worldwide: 30M+; Team Members: 250+
- **Notable Investors/Partners**: HUMAIN (led Series C), Andreessen Horowitz (led Series B), Amplify Partners (led Series A), Matrix (led Seed Round). Partners include Envato, Comfy, Runware, Flora, Krea, Magnific, Fal, LovArt.
- **Growth Signals**: 250+ team members, 30M+ users, $1.3B+ total funding, 45% yearly LinkedIn follower growth, recent product launches (Ray3.2, Uni-1.1, Luma Skills, Wonder Project partnership), $900M Series C raised November 2025.

## Competitive Advantages
- **Full-stack AI**: Luma builds its own foundation models end-to-end, rather than wrapping third-party models—giving it unique control over quality, latency, and cost.
- **Multimodal reasoning**: Uni-1 understands intention and responds to direction, not just prompts—offering brand intelligence at the model level.
- **Cinematic-grade output**: Ray 3.2 delivers 1080p, native HDR, 16-bit EXR export—production-ready for professional film and advertising pipelines.
- **Open science commitment**: The Open Physical AI Lab publishes research openly, attracting top-tier research talent and fostering community trust.
- **Speed & cost**: Claims less than half the price and latency of comparable models.

## Strategic Focus
- **Scaling enterprise adoption**: Custom deployment for creative teams at scale across advertising, film, and gaming production pipelines.
- **Agentic workflows**: Building Luma Agents as a force multiplier for creative teams—automating repetitive tasks while maintaining brand consistency.
- **Physical AI research**: Advancing the Open Physical AI Lab to solve generalization in physical AI, bridging digital generation with real-world operation.
- **API ecosystem growth**: Expanding the developer platform with two tiers (Build and Scale) and SDKs for Python and JavaScript/TypeScript.

## Why Work Here
- **Culture & mission**: "We believe real-world physics is the path to general intelligence. We unite research, product, and go-to-market into one engine." Described as a "lean, high-achieving team" building the future of creative intelligence.
- **Compensation & benefits**: Competitive compensation, 100% covered medical/dental/vision for employee and family, $1,500/year learning stipend, catered meals, team events, home office setup.
- **Work mode**: On-site roles in Redwood City, CA with additional offices in New York, NY; Los Angeles, CA; and international locations (Munich, Paris, London, Berlin).
- **Engineering culture**: Emphasis on shipping frontier research directly into products—"frontier research ships straight into the hands of working creatives." Hiring across research, systems engineering, infrastructure, design, and product.
- **Hiring process**: Transparent and fast—aims to complete within 2-3 weeks. Application review within a week, then recruiter screen, hiring manager interview, and team/leadership interviews.
- **Employee ratings**: 4.1/5.0 on LinkedIn (9 reviews)—Work-Life: 3.6, Compensation: 4.4, Culture: 4.1, Career: 4.2.
- **Open roles**: 46+ open positions including Forward Deployed Engineer, Research Scientist, Software Engineer, Robotics Engineer, Simulation Researcher, Site Reliability Engineer, Product Marketing Manager, Enterprise Account Executive, and more.

## Sources
1. [lumalabs.ai - Careers](https://lumalabs.ai/careers)
2. [lumalabs.ai - Official Site](https://lumalabs.ai/)
3. [lumalabs.ai - LLM Info](https://lumalabs.ai/llm-info)
4. [LinkedIn - Luma](https://linkedin.com/company/lumalabsai)

## Other roles at Luma

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- [Tech Lead Manager, Inference](https://feeny.ai/job/tech-lead-manager-inference-luma-sf-bay-area-wv3qjs47nghh) — Sf Bay Area, CA
- [Creative Technologist](https://feeny.ai/job/creative-technologist-luma-london-1edm2ph4be1t) — London, United Kingdom
- [Sales Manager - West Coast](https://feeny.ai/job/sales-manager-west-coast-luma-los-angeles-qdhxhg06y85x) — Los Angeles, CA
- [Forward Deployed Engineer (EU)](https://feeny.ai/job/forward-deployed-engineer-eu-luma-london-h5nr5x8w2bhd) — London, United Kingdom
- [Product Manager, Applied Research](https://feeny.ai/job/product-manager-applied-research-luma-sf-bay-area-tgmbcragfeqt) — Sf Bay Area, CA
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