--- title: 'Senior Customer Success Manager (Enterprise-at-scale) at Culture Amp' canonical: 'https://feeny.ai/job/senior-customer-success-manager-enterprise-at-scale-culture-amp-chicago-mh6w63q7bffk' type: 'job' last_seen: '2026-10-18' --- # Senior Customer Success Manager (Enterprise-at-scale) at Culture Amp - **Company:** Culture Amp - **Location:** Chicago, IL - **Compensation:** $131k–$150k - **Posted:** 2026-10-14 - **Last confirmed live:** 2026-10-18 - **Apply:** https://job-boards.greenhouse.io/cultureamp/jobs/8263267 ## Job description We’re big believers in the power of IRL, so for most roles we ask Campers to work from their local Culture Amp office an average of 2 days a week to unlock connection, pace and culture together. Join us on our mission to make a better world of work. Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,000 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day. Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company. For more information visit [cultureamp.com](http://cultureamp.com/). Join us in creating a better world of work. We’re seeking a Senior Customer Success Manager to support our Enterprise customers (1,000+ users) through strategic partnership, proactive risk management, and value-led customer success. Working within our new GTM pod model, you’ll partner closely with Sales and Renewals to align on account strategy, deliver a coordinated customer experience, and own customer outcomes. ## What you will do - Own a unique Enterprise scaled portfolio: Manage 70-85 single product Enterprise customers totalling $3.5M ARR, with accountability for retention, adoption, expansion, and clear book ownership. - Operate within the GTM pod model: Partner closely with Sales, Renewal Managers, and pod leaders in a co-led Sales and CX model that owns the full customer revenue lifecycle across adopt, expand, and renew. - Drive commercial outcomes: Manage GRR and NRR through bi-annual Executive Strategy Reviews, adoption planning, proactive risk management, and CSQL creation. - Lead strategic customer conversations: Connect customer priorities to measurable business value, strengthen executive relationships (CHROs, CPOs, etc.), and validate renewal intent. - Leverage automated plays: Use digitally-led customer experience (DLCX) motions, automation, and one-to-many outreach to increase adoption, surface opportunity and risk, and create consistency across your book. - Identify and act on risk early: Drive risk mitigation plans with urgency and sound judgment, especially through moments like lost sponsors, stalled adoption, and changing customer priorities. - Use AI to improve scale and focus: Use AI-enabled tools and workflows to prepare for customer conversations, surface insights, reduce manual work, and spend more time on strategic engagement. - Improve the system and raise the bar: Maintain strong account hygiene in Vitally and related tools, share customer feedback, and contribute ideas and playbooks that strengthen our broader CX and GTM practice. What you bring: - Experience managing Enterprise or scaled B2B SaaS portfolios, with a strong understanding of strategic customer success in a scaled model. - A track record of owning GRR and NRR while balancing customer outcomes with commercial accountability. - Strong executive communication skills and the ability to lead data-informed, value-based conversations. - A proactive approach to risk management, strong customer and product curiosity, and sound judgment in high-stakes situations. - The ability to collaborate effectively across functions and operate with high accountability in a pod-based model. - Comfort using AI as a practical tool to synthesize information, improve prioritization, and increase the quality and consistency of customer engagement. - Previous experience in HR tech is a nice to have. After 3 months, you’ll: - Independently own GRR and NRR across your Enterprise-at-scale book of business. - Work effectively within your GTM pod and contribute to coordinated account strategy across adopt, expand, and renew. - Deliver key customer moments with strong preparation, value-led storytelling, and clear follow-through. - Proactively manage customer health, adoption, and risk across your accounts using DLCX and scaled workflows where appropriate. - Build strong product knowledge and connect Culture Amp’s platform to customer goals. - Use AI-supported workflows to streamline account planning, uncover customer signals, and improve the consistency of book management. For this role, the estimated On Target Earnings (OTE) range is listed below. In addition to your OTE salary, your compensation package will include additional components such as equity and benefits. The actual salary will vary based on various factors, including market and individual skills, capabilities and experience, objectively assessed during the interview process. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We believe in fair & equitable pay at Culture Amp, and therefore, we build pay equity into all our programs in addition to conducting annual pay equity audits. OTE Salary (US) $131,000—$150,000 USD ## Perks & Benefits At Culture Amp, our people are at the heart of our success. We offer competitive pay and a total rewards package designed to support you at work and in life. This includes: - Equity through our Employee Share Option Program, so you can share in our long-term success - Learning programs and coaching to help you thrive and grow - Quarterly refresh days, an extended end-of-year break and a monthly allowance to support your wellbeing and lifestyle - Inclusive parental leave from day one - A MacBook and budget to set up your home workspace, enabling flexibility - Five annual social impact days to to give back to causes that matter to you - Medical insurance coverage for you and your family (Available for US & UK only) Our rewards are designed to support different needs and life stages, recognising that what matters most can vary from person to person. Research shows that candidates from underrepresented backgrounds may hesitate to apply if they don’t meet every requirement, but your unique experience matters. If you’re interested in joining us, we strongly encourage you to apply and help us build a more diverse and impactful team. Accommodations & Data Privacy If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact accommodations@cultureamp.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. Culture Amp may contact you in relation to future job opportunities during this time period. For further information please see our privacy policy [here](https://www.cultureamp.com/privacy-policy) or contact privacy@cultureamp.com. ## About Culture Amp ## Company Overview - **One-liner**: Culture Amp is the world’s leading employee experience platform that helps companies transform employee engagement, drive performance management, and develop high-performing teams using people science and AI. - **Entity Type**: Private (backed by venture capital, $278.5M total funding) - **Headquarters**: Richmond, Victoria, Australia - **Founded**: 2010 - **Founders**: Didier Elzinga, Douglas English, Jon Williams, Rod Hamilton ## Core Business - **Primary industry**: Human Resources Technology (HR Tech) / Employee Experience Software - **Target customers**: B2B – serves HR teams, People leaders, and Executives across SMB to Enterprise (trusted by 6,000+ companies including Canva, Asana, Dolby, McDonald’s, and Nasdaq) - **Mission**: To create a better world of work by empowering companies to build profitable, sustainable, and human-literate organizations through a culture-first approach. ## Products & Services - **Employee Engagement Platform**: AI-powered surveys and analytics to measure and improve employee engagement, with recommendations from People Scientists. - **Performance Management (Perform)**: Tools for goal setting, continuous feedback, development plans, and performance reviews to drive growth and accountability. - **Development & Learning**: Competency tracking, development plans, and tools to help employees own their growth. - **People Analytics & Data Stories**: Dashboards and data storytelling features that connect HR metrics to business outcomes. - **AI Analysis & Recommendations**: Built-in AI that analyzes survey responses and suggests actionable next steps. - **Integrations**: Seamless sync with major HRIS platforms (Workday, BambooHR, etc.) and other SaaS tools. ## Market Standing - **Valuation/Total Funding**: $278.5M in total funding across 8 rounds (latest Series F in 2021) - **Key Metric**: Annual revenue estimated at $101.0M; platform serves 25 million employees across 7,500+ companies - **Notable Investors/Partners**: Backed by leading venture capital firms (including Felicis Ventures, Blackbird Ventures, and Index Ventures). Partners include major HRIS providers. - **Growth Signals**: - 6,000+ customers (up from 4,000+ in earlier years) - 70.5k+ questions answered, 594.3M+ surveys launched - Named one of Forbes’ top private cloud companies and Fast Company’s most innovative companies - Certified B Corp since 2023 - Launched the Culture Amp Foundation in 2023 to extend its mission ## Competitive Advantages - **People Science Moat**: The most comprehensive employee dataset in the world (25M+ employees) powers their AI and recommendations, creating a data network effect that competitors can’t easily replicate. - **AI-First Platform**: Deep integration of AI for analysis and recommendations, reducing manual HR work. - **B Corp Certification**: Differentiates as a mission-driven, ethical company committed to using business as a force for good. - **Industry-Leading Security**: SOC II, ISO, and GDPR compliant, making it safe for large enterprises. - **Strong Community**: The “Culture First Community” is the world’s largest HR network, creating a powerful ecosystem effect. ## Strategic Focus - **AI & Automation**: Continuing to embed AI across the platform to replace manual tasks and provide predictive insights. - **Global Expansion**: Growing presence in the US (Austin, San Francisco, Chicago, New York), UK (London), Germany (Berlin), and Australia (Melbourne, Sydney). - **Enterprise Performance Management**: Accelerating adoption of their Perform module (40% faster implementation than competitors per G2). - **Social Impact**: Deepening commitment through the Culture Amp Foundation and B Corp initiatives. ## Why Work Here - **Culture-First Environment**: The company lives its own product—values-driven, with a focus on inclusion, kindness, and unlocking greatness. - **Flexible Hybrid Model**: Employees work from eight global hubs with flexible hybrid roles (no rigid RTO mandates). - **Great Benefits**: Parental & caregiving support from day one, quarterly refresh days, social impact days, mental wellbeing resources, and medical coverage (US & UK). - **Engineering Excellence**: The engineering team is described as a “team sport” focused on solving complex problems, with a dedicated Engineering blog and a graduate program (CampUs). - **Mission-Driven**: Employees are empowered to make a tangible impact on the world of work, with a strong sense of purpose. - **Diversity & Inclusion**: Explicit encouragement for underrepresented candidates to apply; values include “Kind Humans” and “Unlocking Greatness.” - **Global Community**: Join a team of 752 employees across 15 countries with a strong sense of belonging. ## Sources 1. [cultureamp.com](https://www.cultureamp.com/company) 2. [cultureamp.com](https://www.cultureamp.com/company/careers) 3. [cultureamp.com](https://www.cultureamp.com/) 4. [LinkedIn](https://www.linkedin.com/company/cultureamp) 5. 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