---
title: 'Senior Customer Success Manager - Enterprise at Payoneer'
canonical: 'https://feeny.ai/job/senior-customer-success-manager-enterprise-payoneer-shenzhen-5dcjepb26vb2'
type: 'job'
last_seen: '2026-10-30'
---

# Senior Customer Success Manager - Enterprise at Payoneer

- **Company:** Payoneer
- **Location:** Shenzhen, China
- **Posted:** 2026-10-27
- **Last confirmed live:** 2026-10-30
- **Apply:** https://www.payoneer.com/careers/position/8324383/?gh_jid=8324383

## Job description

## About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Senior Customer Success Manager – Enterprise

Role summary-This role is responsible for driving the growth of our e-Commerce business by managing strategic client relationships, identifying new commercial opportunities, and executing effective go-to-market strategies. The role will partner closely with cross-functional teams to enhance customer value, improve retention and engagement, and scale the business and team to support long-term growth.

Location: Shenzhen, Guangzhou On-site Full-time

## What you’ll do

- Oversee and manage existing e-Commerce client relationships and play an active role in developing and building long-term relationships with top customers to develop value propositions that address client needs.
- Be proactive in strengthening existing relationships and creating new ones to maximize acquisition, retention, and up-sell/X-sell related solutions and services.
- Growing the company’s capability to serve e-Commerce trade and develop the vision and plan to execute a go-to-market strategy, collaborating with the analytics.
- Be accountable for increasing user health, managing day-to-day operations, and scaling the team.
- Effectively work cross-functionally across the organization to shape business solutions to meet customer needs.
- Drive events, below the line activities and represent Payoneer in industry forums to drive awareness.
- Other related duties assigned as needed

## Who you are

- BA Degree or equivalent, master’s degree is a plus
- 5+ years of experience in business development or account management
- 2~3 years of e-Commerce experience is a must
- Exceptional written, presentation, and verbal communication in English and Mandarin
- Have basic data analysis skills and data driven mindset
- Ability to work cross-functionally with different stakeholders at different levels
- Passionate for entrepreneurship, self-motivated, self-disciplined, problem solving, results and detail oriented to grow regional B2B business to grow through current business expansion and to expand with new initiatives
- Language – Fluent in English / Chinese
- MS Office: proficient in PPT / Excel

The Payoneer Ways of Working

Act as our customer’s partner on the inside Learning what they need and creating what will help them go further.

Do it. Own it. Being fearlessly accountable in everything we do.

Continuously improve Always striving for a higher standard than our last.

Build each other up Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

## About Payoneer

## Company Overview
- **One-liner**: Payoneer is a financial technology company that provides a global payment and commerce platform, enabling businesses, professionals, and marketplaces to send, receive, and manage cross-border payments.
- **Entity Type**: Public (Nasdaq: PAYO)
- **Headquarters**: New York, New York, United States
- **Founded**: 2005
- **Founders**: Yuval Tal

## Core Business
- **Primary industry/industries**: Financial Technology (Fintech), Cross-Border Payments, Global Commerce
- **Target customers**: Primarily B2B, serving small and medium-sized businesses (SMBs), freelancers, marketplaces, and enterprises. [payoneer.com](https://www.payoneer.com/)
- **Mission or purpose statement**: "To democratize access to global commerce for businesses of any size in any location." [payoneer.com](https://www.payoneer.com/about/)

## Products & Services
- **Multi-Currency Account**: A digital wallet that allows businesses to hold, manage, and transact in over 70 currencies. [payoneer.com](https://www.payoneer.com/)
- **Pay Globally**: A service to send single, batch, or recurring payments to suppliers, contractors, and employees in 190+ countries and territories. [payoneer.com](https://www.payoneer.com/)
- **Get Paid by Marketplaces**: Integration with leading global marketplaces (e.g., Amazon, Fiverr, Upwork) to receive payments quickly and easily.
- **Workforce Management**: A platform to simplify hiring, onboarding, and paying global teams across 160+ countries while ensuring local compliance. [payoneer.com](https://www.payoneer.com/)
- **Business Funding**: Access to prequalified working capital to help businesses seize opportunities and manage cash flow. [payoneer.com](https://www.payoneer.com/)
- **Commercial Cards**: Physical and virtual cards (powered by Mastercard) for global expenses, with team spend tracking and custom spending limits. [payoneer.com](https://www.payoneer.com/)
- **Stablecoin Payments**: A service for settling payments in seconds, 24/7, using stablecoins. [payoneer.com](https://www.payoneer.com/)

## Market Standing
- **Valuation/Market Cap**: $2.41 Billion (as of May 27, 2025) [careers.usnews.com](https://careers.usnews.com/companies/payoneer-112360376)
- **Key Metric**: Annual Revenue of $977.72 Million (FY 2024) [careers.usnews.com](https://careers.usnews.com/companies/payoneer-112360376)
- **Notable Investors/Partners**: Raised a total of $257M in funding prior to its public listing. Major partners include Amazon, Google, Walmart, and AirBnB. [cbinsights.com](https://www.cbinsights.com/company/payoneer)
- **Growth Signals**: Trusted by millions of customers worldwide, with hundreds of thousands of new customers added monthly. Employs over 2,000 people globally across 17 offices. [payoneer.com](https://www.payoneer.com/about/)

## Competitive Advantages
- **Established Global Network**: With a history dating back to 2005, Payoneer has built a vast network connecting businesses, marketplaces, and professionals in over 190 countries.
- **Regulatory Compliance & Trust**: A publicly listed company (Nasdaq: PAYO) with a strong focus on risk, compliance, and fraud prevention, providing a high level of trust for moving money internationally.
- **Comprehensive Financial Stack**: Offers an integrated suite of services (payments, funding, cards, workforce management) that goes beyond simple money transfers, creating a sticky ecosystem for customers.
- **Strong Marketplace Integrations**: Deep, pre-built integrations with the world's largest e-commerce and freelance platforms make it the default payment option for millions of users.

## Strategic Focus
- **Deepening the Financial Stack**: Moving beyond payments to offer more value-added services like working capital and workforce management to increase customer lifetime value.
- **Expanding into Stablecoins**: Investing in blockchain-based payment solutions to offer faster, cheaper, and 24/7 settlement options for cross-border transactions.
- **Serving the "New World of Work":** Focus on the growing gig economy and remote work trend by providing tools for businesses to hire and pay global talent seamlessly.
- **Platform Ecosystem Growth**: Continuing to expand its network of marketplace and enterprise partners to drive organic customer acquisition.

## Why Work Here
- **Global Impact & Scale**: Employees work on a platform that processes billions of dollars and connects millions of businesses worldwide, offering a tangible impact on global commerce.
- **Culture of Transparency & Inclusion**: The company publicly champions values like Transparency, Inclusion, and Humility, and offers Employee Resource Groups. [payoneer.com](https://www.payoneer.com/about/)
- **Flexible Work Arrangements**: Payoneer supports flexible work arrangements, offering work opportunities both in and outside the US. [careers.usnews.com](https://careers.usnews.com/companies/payoneer-112360376)
- **Benefits Package**: Includes medical insurance, extra mental health benefits, and other perks. [careers.usnews.com](https://careers.usnews.com/companies/payoneer-112360376)
- **Global Team**: With 2,400+ employees and 17+ offices worldwide, there is a strong opportunity for collaboration across diverse cultures and time zones. [payoneer.com](https://www.payoneer.com/about/)

## Sources
1. [Payoneer About Page](https://www.payoneer.com/about/)
2. [Payoneer Official Website](https://www.payoneer.com/)
3. [CB Insights Company Profile](https://www.cbinsights.com/company/payoneer)
4. [PitchBook Company Profile](https://pitchbook.com/profiles/company/13329-91)
5. [US News Careers Profile](https://careers.usnews.com/companies/payoneer-112360376)

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