---
title: 'Senior Customer Success Manager (f/m/x) at SPARETECH'
canonical: 'https://feeny.ai/job/senior-customer-success-manager-f-m-x-sparetech-germany-r0v6ztwjac36'
type: 'job'
last_seen: '2026-09-11'
---

# Senior Customer Success Manager (f/m/x) at SPARETECH

- **Company:** SPARETECH
- **Location:** Germany
- **Posted:** 2026-08-25
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.eu.greenhouse.io/sparetech/jobs/4959671101

## Job description

## Your Mission

As Senior Customer Success Manager, your mission is to take strategic ownership of a portfolio of enterprise customers and act as a trusted advisor to senior stakeholders across the manufacturing industry. You will drive long-term value realization, retention, expansion, and customer advocacy while helping shape how SPARETECH scales Customer Success across our growing customer base.

## We offer you the opportunity to

- Own Strategic Customer Outcomes: Take end-to-end ownership of a portfolio of enterprise customers, from handover and onboarding to adoption, executive alignment, renewals, expansion, and long-term value realization.
- Act as a Trusted Advisor: Build strong relationships with senior stakeholders and decision-makers, helping customers translate their business priorities into measurable success with SPARETECH.
- Drive Retention and Expansion: Identify risks and growth opportunities early, lead proactive success planning, and contribute directly to strong retention, low churn, and sustainable account growth.
- Represent SPARETECH Externally: Represent us in strategic customer meetings, customer events, webinars, roundtables, and our own regional meetups.
- Lead by Example: Fully dedicate yourself to self-leadership, driving your personal and professional development while strengthening each each colleague in the team.
- Shape How We Scale Customer Success: Partner with the VP Customer Success, Product, Sales, and the wider CS team to enhance customer journeys, influence product feedback loops, and build scalable CS practices.

Become a part of our team if you

- Bring Senior CS Experience: Have 4-7 years of Customer Success experience in B2B SaaS, ideally with enterprise customers in complex, technical, or manufacturing-related environments. You understand process design, CS models, customer segmentation, retention levers, expansion motions, and how to drive measurable customer value in a high-growth SaaS environment.
- Think Strategically and Commercially: Can independently manage a complex customer portfolio, prioritize effectively, identify risks and opportunities, and drive initiatives across different stakeholder groups.
- Build Executive Relationships: Connect confidently with key decision-makers and executive sponsors, run strategic conversations, and are willing to travel 2-4 times per month to strengthen customer partnerships and build a vital customer community in the DACH region.
- Bring Technical and Industry Curiosity: You build up deep product and manufacturing knowledge, thrive on technical challenges, proactively resolve client issues, optimize product adoption, and ensure seamless integration to drive customer satisfaction and retention.
- Understand Manufacturing: Have firsthand experience with manufacturing processes and know the manufacturing industry from the inside.
- Speak Fluently: Are proficient in both German and English.

You can expect

- A remote-yes company, where you can decide every day whether you work from home, at our Stuttgart or Munich office, or at any [Design Office](https://www.designoffices.de/) in Germany.
- A permanent employment contract, 30 days of vacation, and the opportunity to participate in the company's success through our VSOP program.
- Modern hardware and the frame for a height-adjustable desk.
- An annual training budget of 1000 EURO for your professional development.
- In Germany: A subsidized [job bike](https://www.jobrad.org/) to escape city traffic and a [Wellpass](https://qualitrain.net/) gym membership to stay active.
- A dynamic start-up atmosphere and an international team in which new ideas, creative approaches, and cooperation at eye level are valued.
- To enjoy [Corporate Benefits](https://www.corporate-benefits.de/), including discounts on fashion, travel, and much more from various companies.

## About SPARETECH

SPARETECH's vision is to empower the zero-waste industrial sharing economy by enabling maintenance and procurement teams at manufacturing leaders like Bosch, Porsche, and Nestlé to reduce MRO spend and optimize inventory through accurate part information, internal transparency, and market visibility.

To achieve this, we have built, and continue to build, an AI-powered MRO software that connects all players in the spare parts ecosystem, from manufacturers and suppliers to the people working behind the machines. By facilitating the exchange of data, knowledge, and expertise, we create shared visibility that empowers smarter decisions, reduces waste, and drives seamless collaboration. This connected spare parts intelligence unlocks value that extends far beyond software.

Backed by [Insight Partners](https://www.thesaasnews.com/news/sparetech-raises-10-million-in-series-a), SPARETECH is accelerating its growth with a strong focus on product innovation and team excellence. We take pride in our inclusive and collaborative culture, as well as our energetic and committed team.

## About SPARETECH

## Company Overview
- **One-liner**: SPARETECH provides enterprise MRO software that helps manufacturing maintenance and procurement teams reduce spend and optimize inventory through AI-powered spare parts management and a global reference catalog of over 40 million verified parts.
- **Entity Type**: Private (funding stage not disclosed)
- **Headquarters**: Stuttgart, Germany (with additional offices in Munich, Germany and Chicago, USA)
- **Founded**: Not publicly available
- **Founders**: Not explicitly listed; management includes CEO Martin Weber and COO Dr. Lukas Biedermann

## Core Business
- **Primary Industry**: MRO (Maintenance, Repair, and Operations) software for manufacturing; industrial spare parts management
- **Target Customers**: B2B – enterprise manufacturing companies (maintenance and procurement teams) with multiple plants and large MRO inventories
- **Mission / Purpose**: To create a zero-waste industrial sharing economy – “efficient, reliable, and collaborative spare parts management”

## Products & Services
- **Data Lifecycle Management**: AI-powered deduplication of spare parts across sites, enrichment with original manufacturer data, proactive obsolescence management, and material master data governance
- **Global Spare Parts Search**: Search across a catalog of 40M+ verified records to find parts using any field (part numbers, descriptions, etc.), reducing search time by 60%
- **Automated BOM Check**: Cross-checks parts requests against the material master and catalog to prevent duplicate or incorrect entries; shortens parts list processing time by over 50%
- **Digital Workflow**: Custom approval processes with AI recommendations to standardize new part creation and minimize tail spend
- **Integrations**: Connects to SAP (official SAP partner), IBM Maximo, and other ERPs/CMMS via API – no migration required

## Market Standing
- **Valuation / Market Cap**: Not publicly available
- **Key Metric**: Not disclosed (private company); team size is 80+ employees; catalog contains 40M+ verified parts; average inventory reduction of 20% reported for customers
- **Notable Investors / Partners**: Official SAP partner; no specific investors mentioned in publicly available sources
- **Growth Signals**: 80+ employees, 12+ work locations worldwide, 26+ nationalities; customers include “manufacturing leaders”; expanding internationally with offices in Germany and the USA

## Competitive Advantages
- Largest MRO reference catalog in the industry (40M+ verified parts with original manufacturer data)
- Proprietary AI matching technology that deduplicates and enriches parts across plants and ERPs
- Deep ERP integration (official SAP partner) without requiring data migration
- Vision of a zero-waste industrial sharing economy differentiates from traditional inventory management solutions

## Strategic Focus
- Digitalization and supply chain resilience for manufacturing
- Addressing climate crisis through resource sharing and waste reduction
- Building a collaborative network where manufacturers share spare parts data
- Continued international expansion and team growth (12+ locations, remote-first)

## Why Work Here
- **Culture**: Values of authenticity, supportiveness, and inspiration; “Fail and Success” meetings every Friday to celebrate wins and learn from failures; strong emphasis on diversity, equity, and inclusion (DEI)
- **Policy**: Remote-first company with flexible working hours; team cohesion through virtual coffee breaks, impromptu video calls, and at least two in-person team events per year
- **Perks**: Competitive salary & permanent contract, virtual company shares, annual training budget, employee referral program, free choice of technology, height-adjustable desks, free snacks & drinks in office, Wellpass, Job Bike
- **Team**: International (26+ nationalities), collaborative, and growth-oriented; 3-week application process

## Sources
1. [sparetech.io](https://sparetech.io/about-us) – About Us page
2. [sparetech.io](https://sparetech.io/) – Home page (product details, metrics)
3. [sparetech.io](https://sparetech.io/jobs) – Open positions and benefits
4. [sparetech.io](https://sparetech.io/career) – Careers page (culture, benefits, process)
5. [sparetech.io](https://sparetech.io/culture) – Culture page (DEI, values, remote-first)

## Other roles at SPARETECH

- [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-sparetech-chicago-illinois-s5gtsz6hqzqx) — Chicago Illinois, United States
- [Senior Enterprise Account Executive (f/m/x)](https://feeny.ai/job/senior-enterprise-account-executive-f-m-x-sparetech-germany-w9aj1r5c5vv6) — Germany