---
title: 'Senior Customer Success Manager at Finout'
canonical: 'https://feeny.ai/job/senior-customer-success-manager-finout-london-gf8a7z4x87pf'
type: 'job'
last_seen: '2026-09-07'
---

# Senior Customer Success Manager at Finout

- **Company:** Finout
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Posted:** 2026-08-05
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.ashbyhq.com/finout/a949edf1-2a11-4559-bc4c-7f432cbb0596

## Job description

Cloud is now one of the biggest business expenses and one of the hardest to manage. At Finout, we’re not just shedding light on spend—we’re giving companies the power to make smarter, faster, and more strategic decisions about the cloud. We’re trusted by brands like The New York Times, Wiz, Elastic, SiriusXM, and Lyft, and backed by top-tier investors with over $85M raised. In just 4 years, we’ve grown to 100+ people across Tel Aviv and New York—and we’re just getting started. If you’re looking to build something big, solve real problems, and grow fast -we’d love to meet you.

## About the Role

Our Customer Success team is rapidly growing, and we are looking for a Senior Customer Success Manager who will be responsible for handling a named EMEA book of enterprise accounts. This is a unique opportunity to join a quickly accelerating startup and make an outsized impact to the trajectory of the company.

At Finout, we’re not just building a product; we’re transforming how businesses approach cloud cost management. As a Customer Success Manager, you’ll play a crucial role in shaping our customer’s experience and driving our impact on the industry. Join us and help redefine the future of cloud cost management, all while enjoying the perks of a collaborative, innovative, and energetic team environment.

This role reports to Finout’s Head of Customer Experience, and is a remote position. Finout also offers competitive benefits and equity as a part of this position.

## What You'll Do

- Full ownership of the customer’s enablement and value-realization processes.
- Managing the complete customer lifecycle with an emphasis on adoption, renewal, and growth.
- Proactively identify risk factors and act as the voice of the customer internally.
- Technical assistance and support collaboration for the entire EMEA Enterprise segment.
- Become a FinOps trusted advisor with customers with providing tailored recommendations.
- Work closely with the product team, in order to help drive the direction of the product.

## What We're Looking For

- At least 3-5 years of experience as an Enterprise/Strategic Customer Success Manager.
- Previous experience or familiarity in at least one of the following: FinOps, IT Governance, Cloud & containerization, database, or IT Tooling.
- Strong Project Management and customer-relations skills.
- Ability to provide enablement and customer support to EMEA Enterprise customers.
- A university degree in computer science, engineering, mathematics or related fields, or equivalent experience is preferred.
- A self-motivated team player with an ability to work in a fast-paced environment with minimal oversight.

## OUR VALUES

[https://app.ashbyhq.com/api/images/user-content/5b63edf3-ee2f-4601-8842-e7d5682dd788/ed740e71-5733-4f21-a82f-3398d76ebab7/Values5.png]

We're a hybrid company with a big vision and a startup soul. If you’re excited to help shape the future of cloud infrastructure and join a team that cares deeply about what (and how) we build—we’d love to meet you.

## About Finout

## Company Overview
- **One-liner**: Finout provides an enterprise-grade FinOps platform that helps companies allocate, manage, and reduce cloud and AI spending across their entire infrastructure.
- **Entity Type**: Private (Series C, raised $85M total)
- **Headquarters**: Tel Aviv, Israel (also has an office in New York, NY, USA)
- **Founded**: 2021
- **Founders**: Roi Ravhon (CEO), Yizhar Gilboa (CTO), Asaf Liveanu (CPO)

## Core Business
- **Primary industry**: Cloud Financial Operations (FinOps), Cloud Cost Management, AI Cost Optimization
- **Target customers**: B2B – Enterprise DevOps, FinOps, Platform, and Finance teams; also mid-market and startups
- **Mission or purpose statement**: “We make costs easy to understand across any cloud infrastructure and scale—from AI cost to Kubernetes. From startups to enterprises, we turn cloud chaos into clarity.” [finout.io/about/]

## Products & Services
- **Finout FinOps Platform**: SaaS platform that ingests cloud and SaaS spend from AWS, Azure, GCP, Kubernetes, Snowflake, Databricks, OpenAI, Anthropic, Cursor, and more, then automatically allocates costs using patented Virtual Tagging™ (no manual tagging required). [finout.io]
- **MegaBill Engine**: Ingests and normalizes all cloud bills into a single view, enabling real-time cost allocation across multi-cloud and third-party services. [linkedin.com]
- **AI Cost Management**: Tracks GPU costs per AI model, allocates OpenAI/Anthropic spend, and surfaces waste from AI workloads. [finout.io]
- **Budgeting & Forecasting**: Set budgets per team/project, automate forecasts, and embed cost data into existing workflows (Slack, Jira, CI/CD pipelines). [finout.io]
- **CostGuard** (waste detection): Connects with AWS/Azure/GCP recommendation engines to automatically detect and eliminate cloud waste. [finout.io]

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metrics**: Total funding of $85M (Series C raised $40M in January 2025, led by Insight Partners) [finout.io/about/]; estimated annual revenue of $1M (per LinkedIn, likely based on headcount) [linkedin.com]
- **Notable Investors/Partners**: Insight Partners (lead Series C), Red Dot Capital Partners (lead Series B), Team8 Capital (lead Series A), Pitango VC (lead Seed), Intel Ignite (non-equity assistance). Board includes Yvonne Wassenaar, Liran Grinberg, Eyal Niv, Barak Salomon, Teddie Wardi. [finout.io/about/]
- **Growth Signals**: Acquired Cloudthread in April 2024; headcount grew 10.2% YoY to ~97 employees; recognized as “Honorable mention in the Magic Quadrant” for Cost Management; customers include enterprises with complex multi-cloud environments. [finout.io, linkedin.com]

## Competitive Advantages
- **Patented Virtual Tagging™**: Allows instant, code-agnostic cost allocation without requiring engineering teams to tag resources – a key differentiator vs. legacy FinOps tools that rely on manual tagging.
- **Unified platform**: Covers cloud, Kubernetes, SaaS, and AI spend in one place, with native integrations across 15+ providers and reduction engines.
- **AI-native**: Purpose-built to handle the unpredictability of AI/GPU costs, a rapidly growing pain point for enterprises.
- **Enterprise-grade**: Designed for scale and proactive governance, embedding financial intelligence into CI/CD, Slack, Jira, and forecasting workflows.

## Strategic Focus
- **Deepening AI cost management** – Given the rise of AI workloads, Finout is doubling down on ingesting costs from LLM providers (OpenAI, Anthropic, Cursor) and GPU infrastructure.
- **Scaling sales and customer success** – Recent hiring for Enterprise Account Executives and Sales Engineers in the US and EMEA indicates a push into larger enterprise deals.
- **Product-led growth with self-service** – The platform offers a free tier and is designed for quick onboarding, suggesting a land-and-expand motion.

## Why Work Here
- **Culture**: Emphasizes empathy, ownership (“Own it. Fail, learn, and take responsibility”), teamwork, and laser focus on execution. Described as “pleasant and friendly,” with transparent environment and cross-functional collaboration. [finout.io/careers]
- **Flexible work**: Hybrid model – offices in Tel Aviv and New York with the option to work from home a few days a week. [finout.io/careers]
- **Team composition**: 97 employees, ~52% in Israel, 28% in the US; technical roles make up ~24% of staff. [linkedin.com]
- **Perks**: Generous benefits; dog-friendly office; open communication; diversity & inclusion focus. [finout.io/careers]
- **Engineering culture**: Fast-paced startup environment with modern cloud-native stack; engineers work directly with customers and participate in product decisions.

## Sources
1. [finout.io](https://www.finout.io/)
2. [finout.io/careers](https://www.finout.io/careers)
3. [finout.io/about/](https://www.finout.io/about/)
4. [linkedin.com/company/finout-io](https://www.linkedin.com/company/finout-io)

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