---
title: 'Senior Customer Success Manager at Freestar'
canonical: 'https://feeny.ai/job/senior-customer-success-manager-freestar-remote-q0wjg9hvmqn2'
type: 'job'
last_seen: '2026-11-06'
---

# Senior Customer Success Manager at Freestar

- **Company:** Freestar
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-11-04
- **Last confirmed live:** 2026-11-06
- **Apply:** https://freestar.io/careers/?gh_jid=8930383002

## Job description

Senior Customer Success Manager

## About the Role

Freestar's publishers need partners who can grow with them — and the Senior CSM role exists for someone who brings that depth. You own a portfolio of Freestar's more complex, higher-stakes publisher relationships, operating with a level of autonomy and strategic influence that goes beyond day-to-day account management.

You've been in this industry long enough to have developed real pattern recognition. You know what good monetization looks like across different publisher types, you can spot a floor pricing problem before it shows up in the numbers, and you've had enough difficult client conversations to navigate them without breaking a sweat. You don't need a playbook for every situation — and when one is missing, you help build it.

This role sits at the intersection of trusted advisor and yield expert. Your publishers should feel like they have a genuine advocate inside Freestar, and your peers should feel like they have a resource they can learn from.

## What You'll Do

Publisher Partnership

- Own a portfolio of Freestar's more complex publisher accounts, serving as their primary strategic point of contact
- Lead executive business reviews with a clear point of view — not just a performance recap, but a forward-looking perspective on where the relationship should go
- Build deep, multi-threaded relationships within publisher organizations, spanning revenue, ad ops, product, and editorial
- Anticipate risks and opportunities before they're surfaced by the publisher, and come to every conversation prepared with a recommendation

Yield & Optimization

- Take ownership of performance analysis end-to-end — identifying trends, forming hypotheses, designing tests, and tracking outcomes across your portfolio
- Drive more sophisticated optimization work: auction dynamics, floor pricing strategy, identity and audience approaches, format diversification, and the interplay between user experience and revenue
- Serve as a technical resource for both your publishers and your peers — able to go deep on programmatic mechanics and explain them clearly to any audience
- Collaborate with yield, demand, and product teams on bespoke solutions for accounts with unique needs or meaningful scale

Strategic Growth

- Identify and develop expansion opportunities that are genuinely additive — new products, formats, or services that make sense for each publisher's specific situation
- Contribute meaningfully to renewal conversations, bringing a clear account narrative and commercial instincts to the table
- Flag patterns you're seeing across your portfolio that could inform product development, demand strategy, or CS process improvements

## Team Contribution

- Mentor and support junior CSMs, sharing your experience and helping elevate the team's collective standard
- Help build and refine playbooks, QBR templates, and best practices based on what you're learning in your accounts
- Contribute to onboarding and training as a subject matter resource

## What We're Looking For

- 5–8 years of experience in customer success, account management, or a publisher-facing role within ad tech or programmatic advertising
- Proven track record managing complex, high-value accounts with multiple stakeholders
- Deep, working knowledge of the programmatic ecosystem — header bidding, floor pricing, auction mechanics, yield optimization, GAM, and identity solutions
- Strong analytical instincts: you're comfortable owning performance analysis independently and turning data into a clear narrative
- Executive presence and communication skills — able to hold a room at the VP or C-suite level without leaning on a script
- A coaching mindset — you share what you know and make the people around you better
- Self-directed and proactive; you manage a complex book without needing to be prompted

Bonus points for:

- Experience on the publisher side — you've sat in the seat your partners are sitting in
- Familiarity with identity and audience solutions (UID2, RampID, first-party data strategies)
- Experience with CMP/consent frameworks and their downstream monetization impact
- Comfort with CS and CRM platforms and using data to manage a book systematically

## About Freestar

## Core Business
- Primary industry: Ad Tech / Programmatic Advertising / Digital Publishing Monetization
- Target customers: B2B – digital publishers ranging from niche category leaders to global media brands (e.g., Reuters, Fortune, The Associated Press)
- Mission statement: “Publisher First, Always” – to strip away ad tech complexity and let publishers focus on content and community.

## Products & Services
- **pubOS Platform**: A unified publisher operating system that integrates header bidding, yield optimization, analytics, and demand curation into a single workflow.
- **Freestar Flex**: A flexible model for teams with existing demand partnerships, allowing them to plug into Freestar’s technology while keeping control of their stack.
- **Fully Managed Monetization**: An all-inclusive, white-glove service where Freestar handles every aspect of monetization – from setup to daily optimization – with dedicated account managers and yield strategists.
- **AI-Powered Yield Optimization**: Tools that leverage data from billions of monthly impressions to dynamically optimize revenue.
- **Audience Growth Strategy**: Services including Answer Engine Optimization (AEO) and first-party data strategies to build traffic resilience.
- **Video & CTV Monetization**: Specialized solutions for video and connected TV inventory.
- **Ad Block Revenue Recovery & Core Web Vitals Optimization**: Additional services to improve site performance and recover lost revenue.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Annual Revenue of $98.5M (LinkedIn estimate); Total Funding – Private Equity round in 2021 led by ABRY Partners (amount not disclosed)
- **Notable Investors/Partners**: ABRY Partners (lead investor); Clients include Reuters, Fortune, The Associated Press
- **Growth Signals**: Acquired Sortable (Sept 2021) and Triple13 (Dec 2021); 170+ employees across 10+ countries; average customer NPS over 75; 60+ engineers on staff

## Competitive Advantages
- **AI-First Technology**: Proprietary AI yield optimization tools built on billions of monthly impression data points.
- **White-Glove Service**: Dedicated yield, demand, and strategy specialists with an NPS comparable to world-class brands like The Ritz-Carlton.
- **Premium Demand Scale**: Relationships with top-tier advertisers and a “Bellwether” reputation that makes inventory seen as premium, safe, and valuable.
- **Fully Remote Culture**: A distributed team across 10+ countries, enabling access to global talent and fostering a transparent, inclusive environment.

## Strategic Focus
- **AI Age Readiness**: Investing in AI-first publishing tools, A/B testing, and future-proof identity solutions.
- **Audience Resilience**: Helping publishers diversify traffic sources beyond Google search through first-party data strategies and Answer Engine Optimization.
- **Publisher-First Approach**: Avoiding grey-area ad tactics; prioritizing long-term revenue growth and brand health over short-term gains.
- **Platform Expansion**: Continuing to enhance the pubOS ecosystem with unified analytics, privacy/consent management, and video/CTV capabilities.

## Why Work Here
- **100% Remote**: Freestar is a fully remote company with employees in over 10 countries; flexible work arrangements and work-life balance are emphasized.
- **Transparency from the Top-Down**: Weekly catch-ups and monthly all-hands meetings where leadership shares information openly.
- **Competitive Benefits**: Medical, dental, and vision plans; 401(k) match with 100% vesting; generous flexible time away policy; tuition reimbursement and professional development opportunities.
- **DEI Initiatives**: Pronoun sharing, holiday celebrations, and a commitment to building a diverse and inclusive workforce.
- **Culture**: Casual dress code, “We Not Me” attitude, and a focus on problem solvers who go above and beyond.

## Sources
1. [freestar.com – Who We Are](https://freestar.com/who-we-are/)
2. [freestar.com – Homepage](https://freestar.com/)
3. [freestar.com – Careers](https://freestar.com/careers/)
4. [linkedin.com – Freestar Company Page](https://www.linkedin.com/company/freestar)
5. [indeed.com – Freestar Careers and Employment](https://www.indeed.com/cmp/Freestar)

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