---
title: 'Senior Customer Success Manager at Fyxer'
canonical: 'https://feeny.ai/job/senior-customer-success-manager-fyxer-london-dcbn04asgcmj'
type: 'job'
last_seen: '2026-09-09'
---

# Senior Customer Success Manager at Fyxer

- **Company:** Fyxer
- **Location:** London, United Kingdom
- **Compensation:** £70k–£90k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/fyxer/f5ef69ae-fa61-4d37-91f4-3b0fa030bf4c

## Job description

At Fyxer, we’re not building a traditional Customer Success team - we’re building a high-leverage, commercial motion that turns relationships into revenue and support into strategic partnership. Our CSMs don’t just react - they lead.

This is a hands-on role for a commercially-minded operator who thrives in ambiguity and is excited to build from zero. You'll work with our largest and most complex customers - and the ones with the most potential - to drive renewals, find expansion opportunities, and turn usage into value and value into growth.

We’re looking for someone who was an Account Manager in a past life - someone who understands how to sell through success, multithread across an org, and turn commercial goals into long-term partnerships.

## WHAT'S ON OFFER:

- This role is hybrid in our London office (remote work is not available)
- Salary: £70,000 - £90,000 year + bonus + equity + benefits
- Violaine Yziquel, our CCO, is the hiring manager

## WHAT SUCCESS LOOKS LIKE IN THIS ROLE

You’ll be at the frontline of our Customer Success motion - helping define it while actively delivering results. We don’t yet have all the tooling, playbooks, or workflows in place - you’ll help build them, while making sure our biggest customers are supported, engaged, and growing.

Success means:

- Renewals are a no-brainer because value is clear and relationships are deep
- Expansions happen regularly because opportunities are spotted and acted on
- Customers lean on us as strategic partners - not just vendors.

## YOUR THREE CORE RESPONSIBILITIES

## DRIVE RETENTION AND EXPANSION ACROSS STRATEGIC ACCOUNTS

- Own a portfolio of high-potential, high-complexity enterprise accounts
- Drive the full renewal cycle
- Multithread across stakeholders to ensure broad, embedded relationships
- Surface commercial opportunities through value-based conversations

BUILD THE FOUNDATIONS OF CUSTOMER SUCCESS AT FYXER AI

- Develop scalable, repeatable playbooks for success, renewal, and expansion
- Help shape our tooling and GTM tech stack - helping choose, implement, and evolve the right systems to support success at scale
- Define and refine KPIs and dashboards that help us track what matters most for our customers

BE A STRATEGIC PARTNER TO PRODUCT, SALES, AND LEADERSHIP

- Translate customer insights into product feedback and roadmap influence
- Collaborate closely with Sales on account planning and pre-to-post handoffs
- Bring a commercial lens to everything - always thinking about how success drives revenue

## WHAT OUR IDEAL CANDIDATE LOOKS LIKE

- 8+ years in Customer Success or Account Management, with a clear track record of owning revenue (renewals + expansion)
- Enterprise experience - you’ve navigated complex orgs, long sales cycles, and strategic conversations
- Commercially driven - you’re not afraid to talk numbers, push for value, and ask for the upsell
- Builder mindset - you’re energized by ambiguity and excited to help define a motion from scratch
- Excellent communicator - confident leading executive conversations, translating technical concepts, and managing internal stakeholders.
- Tooling savvy - you know your way around modern GTM tools and can help us choose and implement what works best
- Startup-ready - fast, flexible, and energized by change

## THE APPLICATION PROCESS

1. Submit your CV (no need for a cover letter)
2. We’ll review it
3. An initial call with someone from the hiring team to review your experience and motivation for joining (30 mins)
4. Customer case study with a panel (45 minutes)
5. Meet more of the team (30 minutes)

Our Culture

Our culture is intentional. It stems from the fact we're in the race of our lives to reshape one of the largest AI opportunities that exist; email. There is only first or last. We're going to win by:

- An obsession around that fact that every second counts, we have to move fast with intensity and drive hard every day.
- It's on you. You have autonomy to own your outcomes.
- Never let it slide, be relentless in challenging yourself and others to strive for the best outcome.

This culture is intense; it requires focus and discipline. So we’ll do everything we can to remove distraction, support your wellbeing, and reward your impact

## About Fyxer

## Company Overview
- **One-liner**: Fyxer provides an AI-powered email and meeting assistant that automates inbox management, drafts replies in the user’s voice, and takes meeting notes.
- **Entity Type**: Private (Series B, $45.5M total funding)
- **Headquarters**: London, England (with offices in New York and Austin)
- **Founded**: Not publicly available (precursor executive-assistant business launched in 2016)
- **Founders**: Richard Hollingsworth (CEO & Co-founder), Archie Hollingsworth (Co-founder), Matt Ffrench (CTO & Co-founder)

## Core Business
- **Primary industry/industries**: AI-powered productivity software, email automation, meeting intelligence
- **Target customers**: B2B – salespeople, recruiters, real estate agents, and other external-facing professionals; also consultants and recruiters
- **Mission or purpose**: “Turn email into your competitive edge” – bringing the power of the world’s best executive assistants to every hard-working person

## Products & Services
- **[Fyxer Inbox Organizer]**: SaaS that automatically categorizes and prioritizes emails, highlights urgent items, and helps users shift to proactive work.
- **[Fyxer Draft Writer]**: SaaS that generates email replies in the user’s tone, based on past conversations and business context; users can review and send.
- **[Fyxer Meeting Companion]**: SaaS that joins calls, takes crisp notes, reads important documents, and surfaces relevant context from the entire business.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: $45.5M total funding raised (Series B)
- **Notable Investors/Partners**: Not publicly available
- **Growth Signals**:
  - 81% of users save more than 1 hour per day; 71% feel less stressed; 64% shift to proactive work
  - 90% employee adoption rate (vs. 10% for a leading competitor)
  - 5x more content actually sent compared to a leading competitor
  - Headcount ~51-200 employees with 21 open roles (June 2026)
  - Operates in London, New York, and Austin

## Competitive Advantages
- Trained on 500,000+ hours of executive assistant best practices, giving the AI a deep understanding of tone and prioritization
- Custom AI models fine-tuned by a human data team that works 24/7 and ingests 16 million data points from real EA tasks
- Works inside existing email (no new tool switching) – low friction, high adoption
- High retention: 9 out of 10 professionals still use Fyxer after three months

## Strategic Focus
- Scaling the product and team to reach more external-facing professionals (sales, recruiting, real estate)
- Deepening AI capabilities to handle more complex email workflows and meeting intelligence
- Expanding U.S. presence (New York, Austin) while maintaining London HQ

## Why Work Here
- **Culture**: “Small, high-ownership team environment focused on exceptional performance” – a fast-paced AI startup where individual impact is high
- **Remote/Hybrid**: Hybrid roles in London, New York, and Austin; remote positions available (9 remote roles listed)
- **Notable Perks**: Equity offered, competitive base salaries (e.g., $100K–$130K for engineering roles), and a focus on reducing admin overload for users
- **Engineering Culture**: Emphasis on building custom AI models, real-time feedback loops, and a human-in-the-loop approach to data quality
- **Visa Sponsorship**: No H-1B petition history found, so likely not sponsoring work visas currently

## Sources
1. [fyxer.com](https://www.fyxer.com/)
2. [fyxer.com/about-fyxer](https://www.fyxer.com/about-fyxer)
3. [jobs.ashbyhq.com/fyxer](https://jobs.ashbyhq.com/fyxer)
4. [fastaijobs.com/companies/fyxer](https://www.fastaijobs.com/companies/fyxer)
5. [scoutify.com/companies/fyxer](https://scoutify.com/companies/fyxer/)

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