---
title: 'Senior Customer Success Manager, General Manufacturing at Tulip Interfaces'
canonical: 'https://feeny.ai/job/senior-customer-success-manager-general-manufacturing-tulip-interfaces-united-2mstcyha70mr'
type: 'job'
last_seen: '2026-09-09'
---

# Senior Customer Success Manager, General Manufacturing at Tulip Interfaces

- **Company:** Tulip Interfaces
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-07-28
- **Last confirmed live:** 2026-09-09
- **Apply:** https://tulip.co/careers/job-posting/?gh_jid=7819154003

## Job description

[Tulip](https://tulip.co/) brings modern technology and AI into manufacturing. Manufacturing accounts for almost 20% of the global economy and one in every seven workers on Earth, yet remains among the least digitized. More than a decade ago, we created the category to close that gap: AI-native software that puts cutting-edge tools directly in the hands of the people on the manufacturing front lines. Because we are human-centered and tech-obsessed, we are building a future of work where human ingenuity is amplified with the latest technology.

In January 2026 we became one of Boston's few new AI unicorns, reaching a $1.3B valuation. We're growing double digits in revenue year over year. The world's best manufacturers run on Tulip - turning inventory 10x faster, releasing gene therapies in hours instead of weeks, and training master craftspeople to forge engagement rings 5x more rapidly. Headquartered in Somerville, MA with offices in Germany, Hungary, Singapore, Japan, and Israel, we've been consistently named a World Economic Forum Global Innovator, a Gartner leader, and one of Built In Boston's "Best Places to Work."

We run the way we build: AI-forward, humanistic, and high ownership. We're looking for builders who are energized by complex problems, rapid cycles, and the unique opportunity to see their impact on a global scale.

About You:

- You like to solve problems. Amid uncertainty, you develop an independent perspective, and know how to structure information and initiatives to make them meaningful
- You communicate clearly across levels, with people from the shop floor to engineering managers to c-level executives
- You have direct experience with implementing manufacturing shop floor change, or implementing business information technology systems to operational environments
- You are customer-focused and excited to partner with customers to deliver measurable impact
- You've figured out how to use AI to get more done in less time, and you're curious about what else is possible.

What skills do I need?

- 6+ years in customer success, account management, or a client-facing consulting role, with meaningful experience owning a portfolio of enterprise accounts
- Experience working with manufacturing, industrial, or operations customers, including direct experience implementing shop-floor or operational change; familiarity with MES, ERP, or shop-floor systems is a plus
- Track record of driving renewals, expansion, and net revenue retention across a book of business
- Experience creating and leading executive presentations and strategic conversations with VP+ stakeholders, with exposure to enterprise corporations and multicultural business environments
- Experience coordinating and leading action among cross-functional teams (e.g., Sales, Product, Engineering, Marketing, Professional Services)
- Data-driven approach to measuring and communicating customer value and account health
- Ability to travel up to 20% of the time
- Bachelor's degree or equivalent practical experience, Masters/MBA is a plus

Key Responsibilities:

- Own the strategic relationship and long-term success plan for a portfolio of Tulip's large manufacturing customers, building executive-level relationships with VP and C-suite stakeholders
- Drive customer adoption and value realization by aligning Tulip's platform to each customer's operational goals, and expand from initial sites to the wider plant network
- Monitor account health, run regular business reviews, and lead renewal and retention strategy across your book of business
- Identify and co-own expansion opportunities within your accounts and partner with Sales to drive new revenue
- Mentor and coach other CSMs on account planning, executive communication, and risk management
- Partner with Product, Support, and Technical Account Managers to resolve customer issues and support system integrations across your accounts

Key Collaborators:

- Customers
- Solution Engineering
- Product Management
- Support
- Sales
- Tulip Partners

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered.

We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

- Direct impact on product and culture
- Company equity
- Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
- Flexible work schedule and unlimited vacation policy
- Virtual company events and happy hours
- Fitness subsidies
- An inclusive, dog-friendly office with diverse and inspiring colleagues

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.

The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range posted, actual compensation will be determined depending on multiple factors including job-related knowledge & skills, experience, business needs, geographical location, market compensation data, and internal equity. Expected compensation ranges for this role may change over time. The salary range for this position is $100,000 - $160,000 per year and is eligible for on-target earnings (OTE).

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Please note that we may use AI-based tools to support parts of our hiring process. All data processing is carried out in compliance with local data protection laws, ensuring all personal candidate information is handled securely and ethically.

## About Tulip Interfaces

## Company Overview
- **One-liner**: Tulip provides a composable frontline operations platform that enables manufacturers in regulated industries to build AI‑enabled connected apps, guide operators, track production, and gain real‑time operational visibility.
- **Entity Type**: Private (well‑funded, with $272.5 M in total funding)
- **Headquarters**: Somerville, Massachusetts, United States
- **Founded**: 2012
- **Founders**: Founded by a team of engineers from the MIT Media Lab (founder names not publicly disclosed)

## Core Business
- **Primary industries**: Manufacturing operations software, with a focus on regulated industries such as pharmaceuticals, medical devices, and complex discrete manufacturing.
- **Target customers**: B2B – mid‑market to enterprise manufacturers; operations teams on the front line (operators, quality, engineering).
- **Mission**: To democratize technology and empower those closest to operations to solve problems, making people the most valuable resource in manufacturing.

## Products & Services
- **Frontline Operations Platform**: A composable, no‑code/low‑code platform that lets teams build apps, automations, and AI agents for guiding workflows, capturing data, and connecting machines. Includes an app editor, player, governance & change management, analytics, computer vision, and automation capabilities.
- **Connectors & Edge Connectivity**: Hundreds of pre‑built drivers and an open Connector Framework to integrate CNC machines, legacy equipment, ERPs, WMSs, and enterprise systems. An Edge Machine Kit provides on‑premise data collection and processing.
- **AI & ML**: Native AI that understands the full operational context – documents, videos, edge data, tables – and supports natural‑language queries, auto‑translation, and human‑in‑the‑loop approvals.
- **Professional Services**: From one‑week on‑site Jumpstarts to six‑week Proof of Value engagements, with dedicated solution engineers building MVPs alongside customer teams.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metrics**: Annual revenue of $145 M (LinkedIn estimate) | Total funding of $272.5 M
- **Notable Investors**: C4 Ventures (Series A lead), DMG Mori Seiki (Series B lead); total of 8 funding rounds including seed and non‑equity assistance
- **Growth Signals**:
  - 286 employees (+11.4 % YoY); operating in 15 countries (US, Hungary, Germany, UK, Singapore, Israel, Japan, France, etc.)
  - Recognized by Built In as a Top Workplace in Boston (2025) and named to the Deloitte Technology Fast 500 (2024, ranked 220th)
  - Growing engineering presence – 63 active job postings (+96.9 % YoY)

## Competitive Advantages
- **Regulatory‑ready**: GxP‑compliant and FedRAMP Moderate equivalent, enabling use in heavily regulated environments.
- **Composable platform**: Allows rapid creation and iteration of apps without custom coding; scales from single site to global enterprise with role‑based permissions and audit trails.
- **Deep connectivity**: Open Connector Framework with hundreds of drivers for industrial and enterprise systems; edge computing for real‑time data collection.
- **AI native**: AI agents that operate on the full context of the operation, with built‑in governance and human‑in‑the‑loop controls.
- **MIT Media Lab roots**: Ten years of research in frontline operations, IoT, machine vision, and human‑computer interaction.

## Strategic Focus
- Expanding global presence and partner ecosystem (ecosystem engineers, pre‑built connectors).
- Deepening AI and agentic capabilities to further automate decision‑making on the front line.
- Strengthening governance and compliance to serve larger, multi‑site enterprise customers.
- Continuing to build a “Center of Excellence” culture that enables customers to scale independently.

## Why Work Here
- **Culture**: Described as a team of “builders, hackers, dreamers, creatives, and rebels” with a strong mission to transform manufacturing. Operating principles emphasize impact, iteration, and people first.
- **Work model**: Flexible – remote, hybrid, and onsite options available across offices in Somerville (HQ), Budapest, Munich, Tokyo, Tel Aviv, Singapore, and remote in the US and UK.
- **Perks & benefits**: Unlimited vacation, competitive healthcare (medical, dental, vision), commuter benefits, work‑from‑home stipend, fitness subsidies, parental leave, 401K, and life insurance.
- **Engineering culture**: Cross‑functional teams (Apps, Edge, Connectivity, Data, MLG, QA, Accounts, TechOps, Product) that work closely with IIoT, AI/ML, and manufacturing experts. Employees have direct impact on product and users.
- **Recognition**: Multiple Top Workplace awards (Boston Globe, Built In) and strong employee‑led communities (Parents@Tulip, Hey Lady, Allies@Tulip).

## Sources
1. [tulip.co](https://tulip.co/)
2. [tulip.co/about-us](https://tulip.co/about-us/)
3. [tulip.co/_careers](https://tulip.co/_careers/)
4. [tulip.co/eng](https://tulip.co/eng/)
5. [linkedin.com/company/tulip-interfaces](https://www.linkedin.com/company/tulip-interfaces)

## Other roles at Tulip Interfaces

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- [Senior Content Marketing Manager](https://feeny.ai/job/senior-content-marketing-manager-tulip-interfaces-somerville-5j9jb6tfcd4w) — Somerville, MA
- [Manufacturing Solutions Engineer](https://feeny.ai/job/manufacturing-solutions-engineer-tulip-interfaces-japan-1wqgxh26j1yb) — Japan
- [Revenue Strategy & Data Analytics Lead](https://feeny.ai/job/revenue-strategy-data-analytics-lead-tulip-interfaces-somerville-3z2nx3vjcrr5) — Somerville, MA
- [Senior Revenue Operations Manager, Sales](https://feeny.ai/job/senior-revenue-operations-manager-sales-tulip-interfaces-somerville-3cvpxf90frvn) — Somerville, MA
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