--- title: 'Senior Customer Success Manager at Gladia' canonical: 'https://feeny.ai/job/senior-customer-success-manager-gladia-paris-y14tt19z9xvf' type: 'job' last_seen: '2026-10-18' --- # Senior Customer Success Manager at Gladia - **Company:** Gladia - **Location:** Paris, France - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-10-15 - **Last confirmed live:** 2026-10-18 - **Apply:** https://jobs.ashbyhq.com/gladia/680abb34-994e-45c9-a753-76e5a38cd104 ## Job description ## About Gladia Gladia builds the audio AI infrastructure behind the new generation of voice products. Our mission is to give every voice platform true conversational intelligence — the audio infrastructure that understands every conversation, turning voice into the world's most valuable data layer. Our API turns real-world conversational audio into accurate, structured, real-time output — powered by our proprietary Solaria ASR, across 100+ languages, with industry-leading latency. Hundreds of companies build their voice products on Gladia — from meeting assistants and voice agents to sales-enablement and contact-center platforms. We started in Paris, our growth is developer-led and heavily US-driven (and we're going after the US market hard). Headquartered in vibrant tech hubs like Paris and New York City, Gladia has been acquired by OVH Groupe — Europe's leading cloud provider — and now operates as a fully autonomous brand and company within the Group. We're guided by four values: - Honest — Say the real thing, kindly. - Smart — Work smart, ship fast. - Builders — Own your scope, build to last. - Caring — Support people, take pride in the craft. ## The role We're looking for a Senior Customer Success Manager to own the relationship with our most strategic customers and make sure they succeed at every step — from onboarding and integration to adoption and long-term value. You'll be the main point of contact for our customers' technical and product teams, helping them understand, adopt, and scale with our API. The role is hands-on and cross-functional: you'll work closely with Sales, Support, Product, and Engineering to drive customer outcomes. We're an API-first company, so we're looking for someone who thrives in a technical environment and is obsessed with customer value, satisfaction, and retention. As an AI company, we also expect you to use AI every day to work smarter and serve customers better. ## What you'll do Build a Customer Success structure that works - Be our customers’ day-to-day point of contact and give them the support they need, when they need it - Set up and improve our CS playbooks, onboarding flows, tooling, and metrics Own the customer lifecycle - Lead end-to-end onboarding for new accounts: setup, training, integration, and early activation - Run regular check-ins with your customers, plus business reviews (QBRs) to show the value they get from Gladia - Monitor usage and proactively support customers to drive adoption and remove friction Catch churn early - Build a system that surfaces early signs of churn (usage drops, health scores, support signals) - Act on those signals quickly to keep customers healthy and satisfied - Understand each customer’s goals and help them reach them faster with Gladia Be the customer’s ears inside Gladia - Collect customer needs and feedback, and bring them to Product in a structured way to shape the roadmap - Know our roadmap well and dig into it to give customers clear answers on what’s coming - Become a trusted advisor to technical stakeholders, product leads, and executives Use AI to scale Customer Success - Use AI tools to automate repetitive work and improve CS workflows (account research, meeting prep and notes, QBR preparation, reporting) - Use AI to improve the service we give customers: faster and more accurate answers, better self-serve resources, and earlier detection of churn signals ## Who you are - 4–7+ years in Customer Success or Technical Account Management - Previous experience with an API-first or developer-facing product - Obsessed with customer satisfaction and retention: you spot risks before they happen, make sure customers get maximum value from the product, and build long-term, trust-based relationships - You've managed a portfolio of strategic or enterprise customers and driven measurable value for them - Excellent communicator — you know how to talk to developers, product managers, and executives - Organized, autonomous, and process-driven — you're always two steps ahead - A daily, hands-on AI user: you’ve already used AI tools to make your work or your customers’ experience better - Fluent in English and French What Gladia offers - The compensation offered is based on seniority and experience, and would typically range from €50K to €75K base salary - Hybrid work from our offices in the heart of Paris (no compulsory office days) - Lunch vouchers (approx. 200€/month) - An allowance of 360€/year for your sports activities - An allowance of 300€ for the adaptation of your workstation - Health insurance (100% coverage) and a pension contract for you & your family - Flexible vacation policy Please submit your application in English. It’s our company language so you’ll be speaking lots of it if you join. We treat all candidates equally - if you’re interested please apply through our careers portal. ## About Gladia ## Company Overview - **One-liner**: Gladia provides end-to-end AI audio infrastructure—transcription, enrichment, and integration through a single API—so developers can turn spoken conversations into structured, actionable data. - **Entity Type**: Private (Series A – $15.9M raised in October 2024) - **Headquarters**: New York, United States (with significant operations in Cesson-Sevigne, France) - **Founded**: 2022 - **Founders**: Not publicly available; key leadership includes Thomas Chorliet and Noé Gersanois ## Core Business - **Primary industry/industries**: AI audio intelligence, Speech-to-Text (STT), Audio infrastructure - **Target customers**: B2B – Developers, product teams, and enterprises building voice-enabled products (meeting assistants, contact centers, sales intelligence, media) - **Mission or purpose statement**: “To deliver an audio infrastructure that will give voice products true intelligence across every conversation.” [gladia.io](https://www.gladia.io/about-us) ## Products & Services - **Capture**: Upload from any source – live streams, REST uploads, real-time mic input; supports WebSocket, SDKs (Python, Node.js), native meeting bot integrations (Zoom, Google Meet, Microsoft Teams). [gladia.io](https://www.gladia.io/) - **Transcribe**: High-accuracy multilingual transcription (100+ languages, accent-sensitive detection), <300ms real-time latency, #1 speaker diarization (pyannoteAI), support for noisy, jargon-heavy audio. [gladia.io](https://www.gladia.io/) - **Enrich**: Built-in audio intelligence – Audio-to-LLM pipeline (native or BYOM), PII redaction, semantic sentiment analysis, named entity recognition, summarization, custom vocabulary. [gladia.io](https://www.gladia.io/) - **Integrate**: Push enriched data to CRMs, databases, data warehouses; webhooks, Zapier, 50+ native integrations; enterprise-grade security (SOC 2 Type II, GDPR, HIPAA, ISO 27001). [gladia.io](https://www.gladia.io/) - **Use-case specific solutions**: Meeting Assistants, Contact Center (CCaaS), Sales Intelligence, Media (subtitling/editing). [gladia.io](https://www.gladia.io/) ## Market Standing - **Valuation/Market Cap**: Not disclosed (latest Series A of $15.9M at an undisclosed valuation) - **Key Metric**: Total Funding $19.9M (Seed $4.0M + Series A $15.9M); Annual Revenue $550K (LinkedIn estimate); 2B+ minutes transcribed; 300K+ developers; 2,000+ enterprise teams. [linkedin.com](https://www.linkedin.com/company/gladia-io), [gladia.io](https://www.gladia.io/) - **Notable Investors/Partners**: XAnge (lead Series A), New Wave (lead Seed); also backed by top EU and US VCs. [linkedin.com](https://www.linkedin.com/company/gladia-io) - **Growth Signals**: 65 employees (+33.3% YoY), presence in 9 countries, enterprise certifications (SOC2, HIPAA, ISO 27001), 99.95% uptime SLA. [linkedin.com](https://www.linkedin.com/company/gladia-io), [gladia.io](https://www.gladia.io/) ## Competitive Advantages - **True multilingual support**: 100+ languages with accent-sensitive detection, full real-time support for 90+ languages (vs. competitors’ limited real-time language coverage). [gladia.io](https://www.gladia.io/) - **Built-in audio intelligence without chaining providers**: Audio-to-LLM, NER, sentiment, PII redaction, summarization – all from one API. - **Enterprise-grade security & compliance**: SOC 2 Type II, GDPR, HIPAA, ISO 27001, EU data residency, HIPAA BAA available. [gladia.io](https://www.gladia.io/) - **Developer velocity**: SDKs, native integrations, <300ms real-time latency, <100ms partial transcripts. [gladia.io](https://www.gladia.io/) ## Strategic Focus - **Current priorities**: Becoming the “one-stop-shop audio AI infrastructure” – expanding real-time AI capabilities, pushing deeper into meeting assistants, contact center automation, and sales intelligence; maintaining top accuracy on conversational audio. [gladia.io](https://www.gladia.io/about-us) - **Future direction**: “The future is voice-first” – building the foundation for voice products with true intelligence; scaling enterprise adoption across verticals. [gladia.io](https://www.gladia.io/) ## Why Work Here - **Culture highlights**: Multi-disciplinary team (engineering, product, design, sales) driven by shared values of benevolence, honesty, transparency; highly ambitious and passionate about AI/audio tech. [gladia.io](https://www.gladia.io/about-us) - **Remote/hybrid policy**: Team distributed across France, US, UK, Germany, Slovakia, Armenia, Brazil, Belgium, Italy – suggesting a remote-friendly or hybrid model. Engineering concentrated in France. [linkedin.com](https://www.linkedin.com/company/gladia-io) - **Notable perks**: Backed by top EU/US VCs, opportunity to work on cutting-edge AI infrastructure, career growth in a fast-growing company (+33% headcount YoY). Job openings listed on [Ashby careers page](https://jobs.ashbyhq.com/gladia) and [Welcome to the Jungle](https://www.welcometothejungle.com/en/companies/gladia/jobs). ## Sources 1. [gladia.io](https://www.gladia.io/) 2. [gladia.io/about-us](https://www.gladia.io/about-us) 3. [linkedin.com/company/gladia-io](https://www.linkedin.com/company/gladia-io) 4. [cbinsights.com/company/gladia](https://www.cbinsights.com/company/gladia) 5. [welcometothejungle.com/en/companies/gladia/jobs](https://www.welcometothejungle.com/en/companies/gladia/jobs) 6. 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