---
title: 'Senior Customer Success Manager at Gumloop'
canonical: 'https://feeny.ai/job/senior-customer-success-manager-gumloop-san-francisco-45fhqjtyc5wy'
type: 'job'
last_seen: '2026-10-14'
---

# Senior Customer Success Manager at Gumloop

- **Company:** Gumloop
- **Location:** San Francisco, CA
- **Compensation:** $185k–$225k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-06
- **Last confirmed live:** 2026-10-14
- **Apply:** https://jobs.ashbyhq.com/gumloop/e71a2acf-7ee0-49f1-a4d4-58f880ea7ae2/application

**Skills:** Customer Success, Account Management, Solutions Engineering, QBRs, Health Scoring, Change Management, AI/ML concepts, API integrations, Software implementation, Business process mapping, Requirements analysis, Solution design

> Own enterprise customer relationships, drive adoption and renewal, and build the Customer Success function from the ground up. Lead QBRs, partner with Solutions Engineers, and develop success plans for a high-growth AI automation platform.

## Job description

## About Us

Gumloop is the multiplayer AI agent builder. We believe the people who know the work best should be able to automate it, and use what they build to help their whole team do more.

Anyone at a company can build, share, and optimize agents with any AI model and any integration. Teams can orchestrate those agents across their business, while IT keeps full control over data, access, and spend.

We're a small team building as fast as humanly possible. Gusto, Ramp, Shopify, Samsara, Instacart, and Opendoor are running agents on Gumloop across their company. We've [raised over $70M](https://www.gumloop.com/blog/series-b) from Benchmark, First Round Capital, Y Combinator, Nexus Ventures to scale and are looking for people who care as much as we do to join the team.

Here’s what life at Gumloop is like:

- Our beliefs – [The Handbook](https://www.gumloop.com/handbook)
- Our adventures – [Wall of Photos](https://www.gumloop.com/photos)
- What our users are saying - [Wall of Love](https://www.gumloop.com/love)
- What we’re working on – [Changelog](https://www.gumloop.com/changelog)

## Role Overview

Gumloop is seeing massive enterprise adoption. Shopify, Instacart, DoorDash, and Ramp are rolling out company-wide, all through pure word of mouth. We're bringing on a Founding Customer Success Manager to own our largest enterprise relationships, drive adoption and consumption across the book, and help build the Success function from the ground up. This is an early seat at a company defining what AI automation looks like for the enterprise.

## What You'll Do

- Own a portfolio of enterprise accounts end-to-end (onboarding, adoption, renewal, expansion) and be the person your customers call when they need to figure out how to make Gumloop work for their business
- Develop and execute comprehensive Success plans that expand adoption and grow consumption across the book, including change management strategies that get buy-in across customer orgs
- Lead customer engagements including QBRs and executive briefings that connect the dots between Gumloop usage and real business outcomes
- Partner with Solutions Engineers to scope, design, and deliver complex customer solutions
- Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization to drive full value from contracted commitments
- Build the Success motion from scratch: playbooks, health scoring, onboarding templates, engagement models

## What You Bring

- 6+ years of experience in Customer Success, Account Management, or Solutions Engineering
- Experience working directly with C-level executives and navigating large, complex enterprise organizations
- You've taken accounts from day one onboarding all the way through renewal, and you know what each phase needs to go well
- Strong technical curiosity. You don't need to write code, but you can learn the platform inside and out, build agents and workflows yourself, and guide customers through their own technical implementations
- Comfort operating in a fast-moving, early-stage environment with limited process

Bonus

- First or early Success hire at a fast-growing startup
- Experience with business process mapping, requirements analysis, and solution design
- Ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across a diverse set of customer environments
- Existing relationships in enterprise technology or IT leadership

## Benefits

- Highly competitive salary and meaningful equity
- Generous paid time off: 24 days for SF employees and 20 days globally, use them as you need
- $350/month wellness benefit to spend on gym, spa, equipment, or whatever keeps you at your best
- 15 days of temporary remote work flexibility per year
- 401k/RRSP match up to 6%

## About Gumloop

## Company Overview
- **One-liner**: Gumloop is a no‑code AI automation platform that enables non‑technical teams to build and deploy AI agents for work workflows.
- **Entity Type**: Private (Series B, raised $50M led by Benchmark)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2023
- **Founders**: Max Brodeur‑Urbas (co‑founder; additional co‑founders not publicly named)

## Core Business
- **Primary industry**: AI‑powered workflow automation / No‑code AI agent platform
- **Target customers**: Mid‑market and enterprise teams (Marketing, Sales, Ops, Support, Engineering) — primarily B2B
- **Mission**: “To make everyone an AI engineer” — help users get promoted, help their companies go AI‑native, and help everyone focus on work that matters.

## Products & Services
- **Gumloop Platform** (SaaS): A drag‑and‑drop canvas for building multi‑step AI agent workflows. Users connect modular components to automate repetitive tasks without writing code. Includes pre‑built agents:
  - **Data Analysis Agent** – answers questions from data warehouses.
  - **Support Agent** – triages bugs, creates tickets, spots support patterns.
  - **Call Analysis Agent** – surfaces objection patterns, coaching insights, competitive intelligence from call recordings.
  - **CRM Agent** – manages deals, researches prospects, keeps CRM updated.
  - **Meeting Prep Agent** – auto‑generates briefs before meetings.
- **Gumstack** (Logging & Analytics Layer): A single source of truth for all AI activity across the organisation; traces every tool call and MCP interaction.
- **Enterprise Features**: SSO/SCIM, role‑based access control, audit logging, AI model restrictions, usage monitoring, VPC deployment, bring‑your‑own‑API‑key proxy.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (private company)
- **Key Metric**: **Total Funding** – $70.2M across four rounds (Seed $3.1M, Series A $17M, Series B $50M) as of March 2026.
- **Notable Investors/Partners**: Benchmark (Series B lead), Nexus Venture Partners (Series A lead), First Round (Seed lead), Y Combinator (Winter 2024 batch).
- **Growth Signals**:
  - Headcount grew 130.8% year‑over‑year (40 employees, +7.1% monthly).
  - Trusted by enterprise clients including Shopify, DoorDash, Instacart, and Webflow.
  - SOC 2 Type II certified and GDPR compliant.
  - Multiple pre‑built agent templates and enterprise features added in the last year.

## Competitive Advantages
- **No‑code accessibility**: Non‑technical teams can build complex AI agents as fast as they can type, eliminating engineering bottlenecks.
- **Zero Data Retention**: Gumloop never uses customer data to train AI models; DPAs and ZDR agreements with third‑party model providers.
- **Enterprise‑grade security**: SOC 2 Type II, VPC deployments, audit logging, role‑based access, and AI model restrictions.
- **Model agnostic**: Supports multiple AI models with no vendor lock‑in; customers can bring their own API keys and proxies.

## Strategic Focus
- **Current priorities**: Scaling the platform for enterprise adoption, expanding the Gumstack observability layer, and deepening integrations with internal and external data sources. Recent focus on “making everyone an AI engineer” through self‑serve automation.

## Why Work Here
- **Culture**: Very small, world‑class team (≈40 people) building infrastructure used by some of the largest companies. Emphasis on impact and speed.
- **Interview process**: Includes a paid work trial — candidates spend a day working on the product alongside founders to assess mutual fit.
- **Mission‑driven**: “Help our users get promoted, help their company go AI‑native, and help everyone focus on work that matters.”
- **Work policy**: Not explicitly stated as fully remote/hybrid; headquarters in San Francisco. Likely a hybrid or in‑office preference given the small team, but check during application.
- **Notable perks**: Direct access to founders, fast decision‑making, and chance to shape the future of AI automation.

## Sources
1. [gumloop.com](https://www.gumloop.com/) – Official website (product, features, security, Series B announcement)
2. [gumloop.com/careers](https://www.gumloop.com/careers) – Careers page (mission, team size, interview process)
3. [ycombinator.com](https://www.ycombinator.com/companies/gumloop) – Y Combinator profile (founding, funding timeline, team size)
4. [linkedin.com](https://ca.linkedin.com/company/gumloop) – LinkedIn company page (headcount, funding details, culture, customers)

## Other roles at Gumloop

- [Founding Business Recruiter](https://feeny.ai/job/founding-business-recruiter-gumloop-san-francisco-jf5cb1az3vsd) — San Francisco, CA
- [Founding Product Marketer](https://feeny.ai/job/founding-product-marketer-gumloop-san-francisco-3jq9gb5tcfyn) — San Francisco, CA
- [Video Content Producer](https://feeny.ai/job/video-content-producer-gumloop-san-francisco-qe4hbtqm2pvf) — San Francisco, CA
- [Senior Forward Deployed Agentic Engineer](https://feeny.ai/job/senior-forward-deployed-agentic-engineer-gumloop-san-francisco-2d7vg57j33m8) — San Francisco, CA
- [Strategic Partnerships Lead](https://feeny.ai/job/strategic-partnerships-lead-gumloop-san-francisco-tsv6t931jt30) — San Francisco, CA
- [Senior Accountant](https://feeny.ai/job/senior-accountant-gumloop-san-francisco-46nm30zj00r9) — San Francisco, CA
- [Senior Product Designer](https://feeny.ai/job/senior-product-designer-gumloop-san-francisco-vgf07annx5ym) — San Francisco, CA
- [Solutions Engineer (Pre-Sales)](https://feeny.ai/job/solutions-engineer-pre-sales-gumloop-san-francisco-44damqh296t5) — San Francisco, CA
- [Staff Brand Designer](https://feeny.ai/job/staff-brand-designer-gumloop-san-francisco-pwhn47kymmew) — San Francisco, CA
- [Full Stack Software Engineer](https://feeny.ai/job/full-stack-software-engineer-gumloop-san-francisco-bm03jjgxrpv5) — San Francisco, CA