---
title: 'Senior Customer Success Manager at Inscribe'
canonical: 'https://feeny.ai/job/senior-customer-success-manager-inscribe-san-francisco-00dn4q5ansnx'
type: 'job'
last_seen: '2026-09-11'
---

# Senior Customer Success Manager at Inscribe

- **Company:** Inscribe
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-19
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/inscribeai/64d2c593-80fd-4e21-95aa-3be1d8151c0e

## Job description

## About Inscribe

At Inscribe, we're on a mission to catch fraud with confidence. In 2017, we set out to build the first document fraud detection product. Today, we process millions of applications each year and work with many of the leading fintechs and banks across the U.S. We believe the game of cat-and-mouse in fraud requires a fundamentally new approach. With care for our customers, attention to detail, and grounded execution, we’re reimagining how fraud is detected and prevented. Inscribe is trusted by leading banks and fintechs, including Coinbase, Plaid, Bluevine, and Ramp. Inscribe is backed by Threshold Ventures, Uncork Capital, Y Combinator, Crosslink Capital, and Foundry, and is headquartered in San Francisco, CA.

The Opportunity Inscribe is seeking our second entrepreneurial senior customer success manager to help drive our enterprise and strategic customer success initiatives. You will be a core member of our GTM team and collaborate closely with our customers to ensure they are successful and receive maximum value from Inscribe. You will work with teams across Inscribe to coordinate support for customers and relay feedback to the sales, product, and engineering teams. You’ll be responsible for the post-sale customer lifecycle and aligning internal efforts to drive customer success. This will be a high impact role with the mandate to build a world-class customer success function from the ground up. We have ambitious goals as a company that are dependent on our customer's happiness, and in turn dependent on a strong customer success team.

## Responsibilities

- Help lead our post-sale engagements to ensure our customers are successful
- Build close relationships with our customers to understand their needs with the goal of maximizing value
- Manage the onboarding and implementation process, including the design and execution of personalized plans for key enterprise accounts
- Drive adoption and engagement by acting as a trusted customer advisor and become an expert in fraud detection and automation
- Proactively build pipeline, identify and close opportunities for account expansions and growth
- Perform quarterly business reviews with our customers to align on performance metrics, business needs, product roadmap and feedback
- Act as a voice of the customer within internal team discussions. Collaborate with the product team to address customer feedback and incorporate insights into our product roadmap
- Triage lead on technical issues with the customer and be able to loop in appropriate team members based on the customer’s needs
- Own key success metrics such as retention, renewals, and account growth and report on customer health through weekly deal reviews and ad-hoc customer reviews

## About You

- 5+ experience in a B2B customer success or strategic account management role
- You have exceptional relationship building and communication skills
- You are obsessed over customer needs and making customers happy
- You are relentlessly resourceful in achieving your goals
- A true team player and enjoy working with cross-functional teams
- You are a natural leader with an ability to rally others around a mission
- You have experience coordinating multiple projects with both internal and external stakeholders
- Experience in the fintech, banking or fraud space

The on-target earnings (OTE) for this role range from $180,000 to $200,000, with a competitive base salary and commission structure (typically a 70/30 split), plus uncapped commission and accelerators for top performance. Actual compensation will vary based on experience, skills, and internal equity considerations across the team. This role will also be hybrid - 3 times per week.

## Benefits

At Inscribe, we are building a company and culture where everyone can produce their best work. Here are a few of our benefits and perks:

- Competitive salary and meaningful equity
- Comprehensive healthcare
- Unlimited vacation policy
- 401(k) and pension plans
- Complete work setup
- Monthly wellness stipend

Inscribe provides equity employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type with regards to  race, color, religion or religious belief, ethnic or national origin, nationality, sex, genetics,  gender, gender identity, sexual orientation, disability, age, military or veteran status, disability status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy.

## About Inscribe

## Company Overview
- **One-liner**: Inscribe provides an AI-powered document fraud detection platform purpose-built for financial services, using agentic reasoning to analyze documents like bank statements and pay stubs.
- **Entity Type**: Private (Series B)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2017
- **Founders**: Ronan Burke (CEO & Co‑founder) and Conor Burke (CTO & Co‑founder)

## Core Business
- **Primary industry**: AI document fraud detection for financial services; also classified as Software Development.
- **Target customers**: B2B – banks, lenders, fintechs, and other financial institutions (risk, fraud, and operations teams).
- **Mission/purpose**: “Catch fraud with confidence” – empowering risk teams to catch fraud with speed and clarity while reducing manual review.

## Products & Services
- **[Document Fraud Detection Platform](https://www.inscribe.ai/)**: A holistic AI solution that combines forensic, network, semantic, perceptual, public data, and custom signals to detect altered, fabricated, and AI‑generated documents. Includes agentic reasoning across an entire application and an AI Assistant for deeper investigation.
- **Workflow‑specific modules**:
  - **Bank Account Verification** – Confirm account details before disbursements.
  - **Account Opening (KYC/KYB)** – Verify business legitimacy and prevent fraudulent accounts.
  - **Underwriting** – Catch fake pay stubs, bank statements, and tax forms during loan origination.
- **API & Integrations**: Connects with loan origination systems, orchestration platforms, and other tech stack tools via API or partner integrations.

## Market Standing
- **Valuation/Market Cap**: Not disclosed.
- **Key Metrics**: 
  - Annual revenue: ~$4 million (estimated, based on LinkedIn financials).
  - Total funding: $38.67 million.
- **Funding History**:
  - Pre‑Seed (2017): $50,000
  - Seed (2018): $3 million led by Uncork Capital & Crosslink Capital
  - Seed (2018): $120,000 led by Y Combinator
  - Series A (2021): $10.5 million led by Foundry Group & Crosslink Capital
  - Series B (2023): $25 million led by Threshold
- **Notable Investors**: Uncork Capital, Crosslink Capital, Foundry Group, Y Combinator, Threshold.
- **Growth Signals**: 
  - Processes millions of applications per year.
  - Works with “many of the leading fintechs and banks across the U.S.”
  - Headcount of 28 employees across 7 countries (US, Ireland, UK, Sweden, Portugal, Germany, Italy).
  - First to deploy an agentic document fraud detection platform.
  - Claims 90% reduction in manual review time and $80M in prevented fraud losses for one customer.

## Competitive Advantages
- **Holistic detection**: Combines six detection methods (forensic, network, semantic, perceptual, public data, custom) – not a single approach, reducing noise.
- **Agentic reasoning**: Analyzes documents across an entire application, connecting signals like an experienced analyst.
- **Domain‑specific focus**: Built specifically for financial documents (bank statements, pay stubs, tax forms), not adapted from generic tools.
- **Deepfake readiness**: Purpose‑built to detect AI‑generated documents.
- **Configurable risk thresholds**: Allows clients to set precision/recall balance to match their SOPs.
- **Trust and compliance**: SOC 2 Type II, ISO 27001 certified, with role‑based access and audit logs.

## Strategic Focus
- **Agentic AI expansion**: Continue deploying AI Agents that reason across documents and explain findings.
- **Deepfake document detection**: Stay ahead of fraudsters using generative AI.
- **Workflow coverage**: Extend to additional financial workflows (e.g., other lending and verification use cases).
- **Speed & automation**: Reduce manual review from days to seconds, enabling faster onboarding without increased risk.

## Why Work Here
- **Culture & values**: “Be grounded”, “Nail the details”, “Know your customer” – low egos, high standards, customer obsession.
- **Engineering & science focus**: Team includes PhD‑level data scientists, ML engineers from Intercom and Stripe, and in‑house fraud analysts with 40+ years combined experience.
- **Benefits**: Comprehensive healthcare, 401(k), paid parental leave, flexible work schedule, health & wellness stipend, meaningful equity, volunteer time off, all local holidays recognized.
- **Work environment**: Flexible schedule; offices in San Francisco and Ireland, with remote team members across Europe. Emphasis on inclusivity and diversity.
- **Employee ratings**: 5.0/5.0 on LinkedIn (based on 5 reviews), with perfect scores in Work‑Life, Culture, and Career.

## Sources
1. [inscribe.ai – Main product page](https://www.inscribe.ai/)
2. [inscribe.ai – About page](https://www.inscribe.ai/about)
3. [inscribe.ai – Careers page](https://www.inscribe.ai/careers)
4. [LinkedIn – Inscribe AI company page](https://www.linkedin.com/company/inscribeai)
5. [Ashby – Inscribe job listings](https://jobs.ashbyhq.com/InscribeAI?gh_src=Foundry+job+board)

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