---
title: 'Senior Customer Success Manager at Intellum, Inc.'
canonical: 'https://feeny.ai/job/senior-customer-success-manager-intellum-inc-united-states-gzbxxbvh5ckn'
type: 'job'
last_seen: '2026-10-30'
---

# Senior Customer Success Manager at Intellum, Inc.

- **Company:** Intellum, Inc.
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-10-23
- **Last confirmed live:** 2026-10-30
- **Apply:** https://job-boards.greenhouse.io/intelluminc/jobs/5462358008

## Job description

## About us

Intellum is the leader in corporate education technology and powers the largest, most successful customer, partner, and employee learning programs in the world. Large brands and fast-moving companies like Google, Meta, Amazon, Walmart, Xero, Atlassian, Mailchimp, Airbnb, Stripe, and TikTok rely on Intellum to engage and educate the audiences they touch.

We have always been a “remote first” company and are proud to have team members located all over the world. We value Curiosity, Creativity, Perseverance, and Kindness and strive to demonstrate these core values every day. Our culture is very important to us. We invest in our people in fun and exciting ways, including personal development budgets and an annual all-company retreat that is focused less on work and more on human connections. We are in growth mode, and our “smart growth” approach ensures that we will continue to scale our company effectively.

The Senior Customer Success is responsible for ensuring high levels of customer satisfaction for Intellum’s key accounts through relationship building, problem solving and mapping product value of Intellum’s native AI features to innovative learning programs. The CSM helps drive enterprise L&D programs in partnership with Intellum customers, in service of driving customer retention and growth. The CSM acts as the primary relationship owner focused on delivering measurable value to clients through regular engagement, data-driven consultation, and helping each customer navigate their experience across Intellum resources and touchpoints.

Intellum CSMs are uniquely differentiated, having deep L&D industry backgrounds and hands-on practitioner experience. This team provides expert advisory perspective to Intellum’s most impactful customers who are at the cutting edge of knowledge management, learning design, and enablement. This team helps drive growth opportunities and account retention while ensuring a repeatable, proactive approach to customer health and program success.

Key Responsibilities:

Customer Health Management

- Play an advisory role in guiding customers in program health for their L&D programs.
- Own and lead structured health checks and lead cross-functional teams on customer-facing Executive Business Reviews.
- Maintain and update customer health metrics  in CRM tools, assessing initiative health, product utilization, customer sentiment, and portfolio-level experience.
- Develop and nurture strong stakeholder relationships with customers engaging with the Intellum platform.
- Collaborate with Product, Marketing, Support, and Sales to ensure a seamless customer experience.
- Develop and maintain Account Action Plans to ensure overall stability and risk management.
- Monitor client insights dashboards to uncover areas for improvement in utilization, adoption, and program success. Identify health risks and elevate those appropriately for added cross-functional and leadership attention.

Strategic Partnership & Growth Enablement

- Surface potential areas for account expansion. Partner with Sales to align customer initiatives with new Intellum capabilities, products, or services.
- Position Intellum roadmap and new releases as mechanisms to achieve business outcomes.

Client Advocacy & Education

- Ensure clients are informed of relevant platform updates and understand how they support program goals. Guide relevant product migration efforts.
- Serve as the voice of the customer internally, providing product feedback, customer advocacy, and experience management.
- Act as a trusted advisor by educating customers on strategies for improving adoption, engagement, and content efficacy.
- Participate in occasional industry events including company webinars and conferences.
- Relay organizational news and initiatives in a timely manner.

## Key Competencies

- Ability to absorb complexity and communicate it with simplicity, tailoring approach based on audience.
- Ability to identify and solve problems effectively, both independently and in collaboration with others.
- High attuned to effective relationship building with customers and cross-functional teams.
- Comfort with navigating data sources and discerning meaning from numbers.
- High level of self organization and ownership. Ability to manage high workflow volume and pace.

You will be measured on:

- Customer retention / GRR for owned accounts
- Health check and EBR completion for owned accounts
- Ability to develop strong relationships with client side stakeholders and represent their interests effectively within Intellum
- Accuracy and completeness of required customer health documentation

Required Experience

- 5-10+ years of work experience in L&D, Enablement, Account Management, Management Consulting, or Customer Success
- Deep exposure to L&D with a point of view on enterprise learning programs.
- Experience with SaaS, LMS, CMS, and/or software development management (LMS preferred)
- Demonstrable success in building stakeholder relationships

## Preferred Qualifications

- Familiarity with CRM, Project Management, and Software development tools (Salesforce, Atlassian products, Asana, Zendesk)
- Proficient in Google Suite and Mac OS

Education

- Bachelor’s degree in a related field or equivalent experience

## BENEFITS

- Medical - 100% of employee premiums for selected individual plans
- Dental - 100% of employee premiums covered
- Vision - 100% of employee premiums covered
- LinkedIn Learning
- 401(k) plus matching (US Based Only)
- Flexible PTO
- Calm subscription
- Annual Company Retreat

Intellum is an equal-opportunity employer. We're committed to building an inclusive team that celebrates diversity in people, perspectives, and backgrounds regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, citizenship, veteran status, or any other protected status. We encourage you to apply for an open position and if you have questions about whether or not your job experience and skill set meet the requirements for a specific role, reach out to us directly at careers@intellum.com.

If you are an individual applying from CA, NY, CO, CT, MD, NV, or RI, please reach out to careers@intellum.com to inquire about specific pay ranges.

## About Intellum, Inc.

## Company Overview
- **One-liner**: Intellum provides an AI-first enterprise learning management system (LMS) that helps organizations accelerate content creation, automate management tasks, and improve learning outcomes through Education-Led Growth.
- **Entity Type**: Private (funded; $25M total funding, Series unknown)
- **Headquarters**: Atlanta, Georgia, United States
- **Founded**: 2000
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industry**: E-Learning Providers / Enterprise Learning Management
- **Target customers**: B2B, large enterprises and Fortune 500 companies (e.g., Facebook, Google)
- **Mission or purpose**: “Help organizations connect knowledge to results” and rebuild the LMS with AI at the core.

## Products & Services
- **[Intellum LMS](https://www.intellum.com/)**: AI-native learning management system with built-in AI agents (Creator Agent, Manager Agent, Learner Agent) that automate content creation, management, and personalization. Includes course authoring (Evolve), virtual events, certifications, and analytics. 99.9% uptime SLA, enterprise-grade security, SOC 2 Type II certified.
- **[Evolve Authoring Tool](https://www.intellum.com/)**: Next-gen course authoring tool integrated natively into Intellum LMS, enabling rapid creation of engaging content with measurable effectiveness.
- **[Intellum AI](https://www.intellum.com/)**: Suite of AI agents that reduce content development tasks by up to 70% and provide personalized learning paths.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (privately held)
- **Key Metric**: Annual Revenue $25.7M (as of most recent data); Total Funding $25M (Guidepost Growth Equity, August 2023)
- **Notable Investors/Partners**: Guidepost Growth Equity (lead investor); clients include Facebook (Blueprint), Google (Retail Training, Academy for Ads), and other Fortune 500 companies.
- **Growth Signals**: 111 employees across 10 countries; operates remote-first; acquired Appitierre (2019) and Intellum UK Limited; continuously innovating with AI-native rebuild in 2025-2026.

## Competitive Advantages
- **AI-first architecture**: AI is embedded natively into every workflow, not bolted on, enabling deep automation and personalization.
- **25+ years of enterprise LMS experience**: Proven track record with Fortune 500 deployments and high reliability (99.9% uptime).
- **Integrated authoring (Evolve)**: Reduces toolchain complexity and speeds up content creation.
- **Remote-first, global team**: Attracts diverse talent and operates efficiently across time zones.

## Strategic Focus
- Continue to deepen AI capabilities across the platform (Creator, Manager, Learner Agents).
- Expand enterprise customer base and maintain leadership in customer education.
- Grow the engineering and product teams to accelerate AI-native development.

## Why Work Here
- **Culture**: Remote-first from inception; values include “learn and grow together,” “open and honest,” “go after big dreams,” “take ownership,” and “we are in this together.” Annual all-employee retreat (“Camptellum”) focused on fun and connection.
- **Remote/Hybrid/Office**: Fully remote-first; team spans 10+ countries; no mandatory office requirement.
- **Notable Perks & Benefits** (from [Intellum Careers](https://www.intellum.com/company/careers)):
  - 100% paid premiums for select medical, dental, and vision plans (US employees)
  - UK private medical insurance
  - HSA/FSA with employer HSA contribution
  - Free Calm subscription for employee + up to 5 dependents
  - Flexible PTO
  - Paid parental leave: 12 weeks (birthing parent), 4 weeks (non-birthing)
  - 401(k) with company match (US) / generous pension contribution (UK)
  - Life insurance & long-term disability
  - Home office stipend ($300/year)
  - LinkedIn Learning access
  - Leadership & career development programs
- **Engineering Culture**: Small, collaborative team working on hard problems; “incredibly smart, kind people” who care about building something meaningful. Open roles include Lead Site Reliability Engineer, Senior Product Manager, and Product Marketing Director.

## Sources
1. [Intellum Careers Page](https://www.intellum.com/company/careers)
2. [Intellum Homepage](https://www.intellum.com/)
3. [Intellum About Us](https://www.intellum.com/company/about-us)
4. [LinkedIn Company Profile](https://www.linkedin.com/company/intellum)
5. [Greenhouse Jobs Board](https://job-boards.greenhouse.io/intelluminc)

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