---
title: 'Senior Customer Success Manager, International at Tremendous'
canonical: 'https://feeny.ai/job/senior-customer-success-manager-international-tremendous-remote-qcxy5wjakvht'
type: 'job'
last_seen: '2026-11-10'
---

# Senior Customer Success Manager, International at Tremendous

- **Company:** Tremendous
- **Location:** Remote
- **Compensation:** €85k–€140k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-11-09
- **Last confirmed live:** 2026-11-10
- **Apply:** https://jobs.ashbyhq.com/Tremendous/3de2d063-4828-4537-848c-9f2c3bf50657

## Job description

Tremendous is the global platform built for businesses to send thousands of payouts to anyone, anywhere, for free. We're trusted by 20,000 organizations like Atlassian, MIT, and United Way to deliver gift cards and money to millions of recipients worldwide. Our customers (researchers, marketers, HR teams, nonprofits, and platform businesses) rave about how fast and easy Tremendous is to use. [Check out our ratings on G2](https://www.g2.com/products/tremendous/reviews). Tremendous is profitable and growing without outside investors. We're a fully remote, high-documentation, low-meeting culture, which means more time for what matters in both your professional and personal life. The team agrees– our employee NPS is in the high 80s.

## About the role

We’re hiring a Senior Customer Success Manager to onboard, retain, and grow high-value international clients. You’ll be the primary CSM for EMEA and Indian clients, with selected accounts in other Asian markets where working hours align. You’ll own those relationships from late-stage sales through implementation and ongoing growth. You’ll join our Customer Success team, with day-to-day support from your manager and the broader Success team. You’ll also work closely with the International team, joining relevant meetings and getting help with questions and escalations outside US working hours.

## What you'll do

- Lead onboarding and launch planning for high-value clients.
- Own a portfolio of enterprise and mid-market relationships.
- Run recurring meetings and monitor account health.
- Retain business and find expansion opportunities.
- Coordinate complex needs across Sales, Solutions Engineering, Product, Support, and Operations.
- Run proactive calls during agreed working hours for clients in EMEA, India, and other assigned markets.
- Improve and document our international Customer Success processes.

## What you'll bring

- 4+ years in Customer Success, Account Management, or a related role
- Experience managing enterprise or high-value B2B customers
- A record of leading complex onboarding and implementation work
- Strong commercial judgment and communication skills
- Excellent English and residence on the US East Coast, in the UK, or in Spain
- A sustainable commitment to 6am–2pm ET if based in the US. In the UK or Spain, availability for normal or later local business hours with regular US team overlap; we’ll agree on the exact schedule during hiring.
- The ability to manage complex client relationships independently in a remote environment
- German, French, or Spanish fluency is a plus.
- Experience with SaaS, fintech, APIs, or payments is also helpful.

You’ll thrive here if you

- Own outcomes without waiting for direction.
- Keep complex implementations organized.
- Stay calm and credible in difficult situations.
- Balance customer needs with commercial judgment.
- Enjoy building processes other people can use.

## What's cool about the role

- Competitive pay and equity. Base salary for this role:
- US: $160k to $240k.
- UK: £100k - £150k
- Spain: €85k - €140k
- Fully remote. Work from anywhere in Spain, the UK, or EST United States.
- Great culture. Read more about how we work in our [public handbook](https://handbook.tremendous.com/).

## About Tremendous

## Company Overview
- **One-liner**: Tremendous is a payouts platform that enables businesses to send gift cards, prepaid cards, and money transfers to recipients around the world.
- **Entity Type**: Private (bootstrapped, VC‑free, profitable, no outside investors since 2013)
- **Headquarters**: California, USA (fully remote team with employees spanning three continents)
- **Founded**: 2010
- **Founders**: Nick Baum (CEO) and Kapil Kale (COO)

## Core Business
- **Primary industry**: Payouts and rewards infrastructure (fintech / payments)
- **Target customers**: B2B – researchers, marketers, HR leaders, class action administrators, nonprofits, and any organization that needs to send incentives or disbursements at scale.
- **Mission / purpose statement**: “Rewards and payouts, simplified” – helping businesses deliver rewards and incentives simply, scalably, and stress‑free.

## Products & Services
- **Tremendous Platform (SaaS)**: A web‑based dashboard for creating, sending, and tracking one‑time or bulk payouts. Supports 2,500+ gift cards, prepaid cards, money transfers, and charitable donations. Delivers via SMS, email, or bulk link export.
- **Tremendous API**: Allows businesses to programmatically integrate payouts into their own workflows, automate incentives, and scale disbursements globally.

## Market Standing
- **Valuation**: Not disclosed (company is profitable and has no outside investors)
- **Key Metrics** (as of 2025/2026):
  - $2B+ funds delivered
  - 80M+ payouts sent
  - 20,000+ customers (including Google, MIT, Casper, Lyft, United Way, Federal Reserve Bank)
  - 200+ countries/regions supported
- **Notable Investors / Partners**: None – the company bought out its original investors in 2013 and has been fully owned by founders and employees ever since.
- **Growth Signals**: Team has grown to 150+ employees across three continents; the company is “constantly bringing on new customers and evolving the product”; profitable with no external pressure.

## Competitive Advantages
- **VC‑Free & Profitable**: No outside investors means decisions are made to serve customers and the team, not board decks or fundraising rounds.
- **Global Reach & Compliance**: Delivers to 200+ countries with automatic currency conversion and translation; SOC 2 Type II compliant with built‑in fraud prevention.
- **Recipient Choice**: Recipients can choose from 2,500+ gift cards, prepaid cards, or money – a UX differentiator that reduces friction.
- **Self‑Service & API**: Simple three‑step process for non‑technical users, plus a powerful API for scalable automation.

## Strategic Focus
- Expanding product capabilities (e.g., prepaid card offerings) and deepening integrations for enterprise use cases.
- Maintaining a lean, low‑meeting culture while scaling the team globally.
- Continuing to prioritize customer value over growth‑at‑all‑costs.

## Why Work Here
- **Work model**: 100% remote – employees log on from multiple continents. Semi‑annual company offsites and in‑person team meetings.
- **Culture**: Autonomy, intentionality, and rationality. Few meetings, deep work, transparency, and no silos.
- **Compensation**: Competitive salaries and substantial equity packages for every level.
- **Perks**: Unlimited vacation days, generous parental leave, benefits, and a strong focus on work‑life balance.
- **Engineering & Product**: Led by co‑founder Kapil Kale; teams are empowered to make decisions and own outcomes.

## Sources
1. [tremendous.com/careers](https://www.tremendous.com/careers/)
2. [tremendous.com/about](https://www.tremendous.com/about/)
3. [tremendous.com/company-history](https://www.tremendous.com/company-history/)
4. [builtin.com/company/tremendous](https://builtin.com/company/tremendous)

## Other roles at Tremendous

- [Senior Customer Success Manager](https://feeny.ai/job/senior-customer-success-manager-tremendous-united-states-ww4q4hjy3z0k) — United States
- [GTM Engineering Manager](https://feeny.ai/job/gtm-engineering-manager-tremendous-united-states-mzatxps32d5w) — United States
- [Founding Sales Development Representative (DACH)](https://feeny.ai/job/founding-sales-development-representative-dach-tremendous-united-kingdom-zw1j8f4bejdv) — United Kingdom
- [Founding Sales Development Representative (Europe)](https://feeny.ai/job/founding-sales-development-representative-europe-tremendous-united-kingdom-dg1sgqdbq6ap) — United Kingdom
- [GTM Engineer, Marketing](https://feeny.ai/job/gtm-engineer-marketing-tremendous-united-states-9ztskrj4ct2h) — United States
- [Senior Demand Generation Manager - International](https://feeny.ai/job/senior-demand-generation-manager-international-tremendous-united-kingdom-8p4vtyd10xxe) — United Kingdom
- [Operations Analyst](https://feeny.ai/job/operations-analyst-tremendous-remote-naw9gzz85r3r)
- [Commercial Account Executive](https://feeny.ai/job/commercial-account-executive-tremendous-united-states-q8572b324s0s) — United States
- [Senior Product Designer, Foundations](https://feeny.ai/job/senior-product-designer-foundations-tremendous-united-states-qaga3qbs3j9k) — United States
- [People Operations Manager](https://feeny.ai/job/people-operations-manager-tremendous-united-states-fnfpcddq75yk) — United States