---
title: 'Senior Customer Success Manager, Korea at MarqVision'
canonical: 'https://feeny.ai/job/senior-customer-success-manager-korea-marqvision-seoul-s701jp2wm10p'
type: 'job'
last_seen: '2026-09-17'
---

# Senior Customer Success Manager, Korea at MarqVision

- **Company:** MarqVision
- **Location:** Seoul, South Korea
- **Posted:** 2026-09-11
- **Last confirmed live:** 2026-09-17
- **Apply:** https://job-boards.greenhouse.io/marqvision/jobs/5420269008

## Job description

Protecting and building a future shaped by original ideas, innovations, and creativity

Threats to brand integrity are scaling fast. We're building the intelligence to scale faster. MarqVision is the brand integrity partner for the world's most ambitious companies, providing AI-powered detection and enforcement across 1,500+ platforms in 115+ countries. We don't just flag problems; we eliminate them at scale so brands can grow with confidence.

Founded in 2020 and backed by SoftBank, Y Combinator, DST Global Partners, HSG, and Salesforce Ventures, we've been recognized with an LVMH Innovation Award and named to the Inc. 5000 list of America's fastest-growing private companies in 2025.

If you want to work at the intersection of AI, global commerce, and IP, this is the place.

## How You'll Make an Impact at MarqVision

As a Senior Customer Success Manager on our APAC team, you'll own the full lifecycle of MarqVision's global accounts across the region: multinational brands whose brand protection stakeholders sit in APAC markets outside Korea and Japan. Reporting to the APAC Customer Success Team Lead, you'll be the trusted partner and single point of accountability for your portfolio, from onboarding through renewal and expansion. You'll also be the connective tissue between your accounts and our Sales, Product, Data, MarqLaw legal services, and Partnerships teams, making sure customers get full value from enforcement services and marketplace programs, not just the platform. This is a high-ownership role on a small, fast-growing pod within the APAC Customer Success team: you'll shape how we serve global brands across APAC and have a direct line to Product, Sales, and leadership. Every conversation you'll have runs in English, with customers across Singapore, Hong Kong, Greater China, Southeast Asia, and beyond.

## What You’ll Do

- Own the full lifecycle of global APAC accounts, from onboarding, training, and business reviews through feature adoption, renewals, and expansion
- Build relationships at every level of the customer organization, including executive sponsors, to understand business priorities and cultivate internal champions
- Monitor account health, identify risk early, and execute mitigation plans, escalating internally when the strategic value of the account warrants it
- Drive adoption across MarqVision's full offering: platform, MarqLaw legal services, and marketplace partnerships, so customers leverage everything available to them
- Identify upsell and expansion opportunities and shape engagement strategy in partnership with the Sales team
- Define timelines, milestones, and success criteria for customer initiatives and see them through to completion
- Partner with Sales, Operations, Product, Engineering, MarqLaw, and Partnerships to turn customer requests into action and strategize account growth

## What You’ll Bring

- Native or near-native fluency in English, written and verbal. This role runs entirely in English with customers across APAC. Business-level Korean for day-to-day collaboration in our Seoul office
- 5+ years of Customer Success and/or Account Management experience in SaaS, with demonstrated success managing enterprise or multinational accounts
- Proven track record owning renewals and expansions, including multi-stakeholder, multi-year relationships
- Cross-cultural fluency: comfortable building trust with stakeholders across APAC markets and navigating the norms of large global organizations
- Strategic thinking to grow partnership value across matrixed customer organizations, plus the ability to speak credibly about platform usage as well as adjacent legal enforcement and marketplace topics, coordinating with the specialist teams behind each
- Excellent customer-facing skills: training, coaching, executive-level discussion management, conflict resolution, and explaining complex concepts simply
- Self-starter with strong business and technical acumen and a genuine willingness to go the extra mile

Bonus Signal

- Business fluency in Mandarin Chinese or another APAC language
- Familiarity with brand protection, IP enforcement, legal tech, or marketplace enforcement programs (e.g., Amazon Brand Registry, Alibaba)
- Background in data analytics or strategic consulting, or prior experience working alongside legal or compliance teams in a customer-facing role

Interview Process

- Please submit all documents as a PDF file
- The interview process is as follows: Application Review > Screening Interview > Hiring Manager Interview >  Team Interview  > Case Study > Bar Raiser Interview
- The interview process is subject to change.
- This is a full-time position with a 6-month probationary (trial) period
- Please ensure that all submitted documents are accurate. Any false information may result in the withdrawal of your acceptance or offer of employment.

## Why Become a Marqvisioner

- 전 세계 10여 개국의 팀원들과 함께 글로벌한 임팩트를 만들어갈 수 있습니다.
- 유연근무제(8~10AM 출근)와 재택근무(주 2일)를 통해 최적의 업무 환경을 선택할 수 있습니다.
- 입사 시 미국 주식 기반의 스톡옵션을 제공합니다.
- 구성원들의 건강을 위해 정기 건강검진을 지원합니다.
- 개인의 성장을 위해 오피스에서 영어 회화 교육을 지원합니다.
- 오피스 출근 시 점심 식대를, 야근 시 저녁 식대 및 택시비를 지원합니다.
- 팀 빌딩을 위한 팀 단위 회식비를 지원합니다.
- 다양한 간식, 음료, 커피, 맥주 등을 제공합니다.

Additional Reference

- [MarqVision Company Blog](https://www.marqvision.com/blog)
- [Leadership Team](https://www.marqvision.com/leadership)

## Equal Opportunity

At MarqVision, we believe real growth comes with attracting the brightest minds, motivating them to succeed in their position, and ensuring plenty of fun along the way. If you think this position is for you, apply now! MarqVision is an Equal Opportunity Employer and encourages applicants of all backgrounds to apply. We are committed to building a diverse and inclusive workforce that reflects the customers and communities we serve.

By applying for this role, you acknowledge MarqVision’s Global Recruiting Privacy Policy. Your privacy is important to us. Please review our [Candidate Privacy Notice](https://docs.google.com/document/d/1rWdOaSaiZyfYVVP71sQfPd-XnV93oVmFyjP8URCnHJg/edit?tab=t.0).

## About MarqVision

## Company Overview
- **One-liner**: MarqVision provides an AI-powered brand protection platform that detects and removes counterfeits, unauthorized sales, piracy, and impersonation across e-commerce, social media, and emerging digital channels.
- **Entity Type**: Private (Series B; total funding $92.33M per CB Insights, $90M+ per company website)
- **Headquarters**: Los Angeles, California, United States (also offices in San Francisco, New York, Paris, Shanghai, Tokyo, Seoul)
- **Founded**: 2020
- **Founders**: Not publicly available (founded by Harvard Law graduates)

## Core Business
- **Primary industry**: Brand Protection / Intellectual Property (IP) Enforcement / Digital Risk Protection
- **Target customers**: B2B – brands, content creators, IP owners, enterprises across luxury goods, consumer electronics, software, media, and more
- **Mission or purpose**: “To protect and build a future shaped by original ideas, innovations, and creativity.” The company believes in democratizing brand protection expertise and AI technology to support inventors, developers, and artists.

## Products & Services
- **Marq AI (Brand Protection)**: AI-powered detection and automated takedown of counterfeit listings, fake accounts, scam domains, and impersonation websites across 10M+ sellers and multiple platforms. Features 15-minute detection-to-enforcement, 99%+ accuracy, and 24/7 monitoring.
- **MarqCommerce (Price Control)**: Monitors unauthorized sales and pricing violations, surfaces hidden resellers, and helps brands protect channel integrity and margins.
- **MarqFolio (Trademark Filing)**: Centralized platform to manage and track trademark applications in real time with a refund guarantee.
- **MARQ Law (Litigation Support)**: Anti-counterfeiting litigation services with an expert team based in China (hailing from LVMH, Cisco, Ford, etc.) and partner law firms. Has seized over $1M worth of counterfeits and conducted offline raids in Shenzhen, Guangdong, Yiwu.
- **Content Protection**: Automated enforcement against piracy, cheats, and private servers on digital platforms.
- **Impersonation Protection**: Rapid takedown of fake accounts and scam websites (50% faster than traditional solutions).

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding of $92.33M (Series B, raised $48M in last round ~Sep 2025 per CB Insights) or $90M+ per company website
- **Notable Investors/Partners**: Y Combinator, Peak XV (formerly Sequoia Capital India), HSG (formerly Sequoia Capital China), Salesforce Ventures, Altos Ventures, DST Global Partners, Softbank
- **Growth Signals**: 
  - Named to Inc. 5000 Fastest Growing Companies in 2025
  - Received LVMH Innovation Award
  - AI-driven brand threats grew more than 16x in Q1 2026 (company press release, May 2026)
  - 35+ open positions across engineering, sales, customer success, and brand protection globally
  - Offices in 6 major cities across US, Europe, and Asia

## Competitive Advantages
- **AI-first automation**: 180x faster than manual enforcement, with 99%+ accuracy and 15-minute detection-to-enforcement.
- **Global enforcement network**: Dedicated teams in China (with ex-LVMH/Cisco/Ford investigators) and partner law firms for offline raids and litigation.
- **Comprehensive coverage**: Monitors 10M+ sellers across e-commerce, social media, and emerging AI platforms.
- **Proprietary metrics**: “Saturation Rate” to measure counterfeit exposure reduction over time.
- **Proven results**: 94%+ enforcement rate, $1M+ worth of counterfeits seized, 500K+ infringing sellers enforced.

## Strategic Focus
- Continuing to expand AI capabilities for brand protection across new digital channels (e.g., AI-generated content, deepfakes).
- Growing global footprint with public sector business development (job posting indicates government focus).
- Strengthening pricing control and channel integrity offerings (MarqCommerce).
- Scaling content protection and impersonation takedowns for media and gaming companies.
- Investing in engineering talent (AI, backend, data analytics) to maintain technology lead.

## Why Work Here
- **Culture**: Fast-moving, globally distributed team with a mission-driven focus on protecting creativity and innovation. Recognized with LVMH Innovation Award and Inc. 5000 honor.
- **Work model**: Hybrid/office presence in multiple locations (Los Angeles, San Francisco, New York, Paris, Shanghai, Tokyo, Seoul). Specific remote policy not disclosed, but roles list specific cities.
- **Engineering culture**: Heavy investment in AI and automation – roles include AI Engineer, Foundation Model Engineer, Software Engineer (Backend, Web Automation), Data Analytics Engineer.
- **Growth opportunities**: Rapidly scaling company with recent Series B funding and 35+ open roles across all functions (sales, customer success, brand protection, legal, marketing, product).
- **Global exposure**: Opportunity to work with international teams and clients, with offices in key IP enforcement hubs (China, Korea, Japan, Europe, US).
- **Notable perks**: Not explicitly listed, but competitive startup environment with high-impact work and cutting-edge AI technology.

## Sources
1. [MarqVision Website](https://www.marqvision.com/)
2. [MarqVision About Page](https://www.marqvision.com/about-us)
3. [MarqVision Careers (Greenhouse)](http://job-boards.greenhouse.io/marqvision)
4. [CB Insights Company Profile](https://www.cbinsights.com/company/marqvision)
5. [MarqVision LinkedIn](https://www.linkedin.com/company/marqvision)

## Other roles at MarqVision

- [Brand Protection Analyst (Contractor)](https://feeny.ai/job/brand-protection-analyst-contractor-marqvision-shanghai-g1d7tvv9zrmy) — Shanghai, China
- [Lead Security Engineering & Compliance](https://feeny.ai/job/lead-security-engineering-compliance-marqvision-seoul-bhpmqgnhdtpc) — Seoul, South Korea
- [Senior Customer Success Manager, Enterprise & Strategic Accounts](https://feeny.ai/job/senior-customer-success-manager-enterprise-strategic-accounts-marqvision-san-vc5pdhtv8ky2) — San Francisco, CA
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- [Senior Sales Development Representative](https://feeny.ai/job/senior-sales-development-representative-marqvision-san-francisco-california-fd22hqfxb5wh) — San Francisco California, United States
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