---
title: 'Senior Customer Success Manager at MarqVision'
canonical: 'https://feeny.ai/job/senior-customer-success-manager-marqvision-london-99fjb5jqcex0'
type: 'job'
last_seen: '2026-10-15'
---

# Senior Customer Success Manager at MarqVision

- **Company:** MarqVision
- **Location:** London, United Kingdom
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-15
- **Apply:** https://job-boards.greenhouse.io/marqvision/jobs/5452985008

## Job description

## About MarqVision

Protect and build a future shaped by original ideas, innovations and creativity.

Threats to brand integrity are scaling fast. We're building the intelligence to scale faster. MarqVision is the brand integrity partner for the world's most ambitious companies, providing AI-powered detection and enforcement across 1,500+ platforms in 115+ countries. We don't just flag problems; we eliminate them at scale so brands can grow with confidence.

Founded in 2020 and backed by SoftBank, Y Combinator, DST Global Partners, HSG, and Salesforce Ventures, we've been recognized with an LVMH Innovation Award and named to the Inc. 5000 list of America's fastest-growing private companies in 2025.

If you want to work at the intersection of AI, global commerce, and IP, this is the place.

How You'll Make an Impact:

As a Senior Customer Success Manager based in our London office, you'll own the full lifecycle of a portfolio of MarqVision customers, from onboarding through renewal, acting as their trusted partner and single point of accountability. You’ll work closely with teams across MarqVision to ensure customers get full value from our platform and services, and help brands across the UK and Europe protect and grow with confidence. We're looking for someone self-motivated and proactive, a natural relationship builder who is comfortable managing multiple senior stakeholders across large, complex organisations.

What You'll Do:

- Serve as the primary point of contact for a portfolio of customer accounts across the full lifecycle: onboarding, training, check-in calls, business reviews, feature implementation, and renewals
- Build and maintain relationships at all levels of the customer organisation, including executive sponsors, to understand business priorities and cultivate internal advocacy
- Proactively monitor account health, identify risk, and execute mitigation plans, escalating internally when needed
- Drive adoption of MarqVision’s offering, ensuring customers are leveraging the functionality available to them
- Identify expansion opportunities and partner with Sales to grow account value
- Define timelines, milestones, and success criteria for customer initiatives and see them through to completion
- Partner with Sales, Operations, Product, Engineering, and specialist teams to address customer requests and strategise account growth
- Act as the voice of the customer internally, sharing feedback that shapes our product and improves the customer experience

## What You’ll Bring

- 4+ years of Customer Success and/or Account Management experience within brand protection, ideally managing customers in the UK and European markets
- Proven experience owning renewals and expansions, including multi-stakeholder relationships
- Ability to demonstrate strategic thinking to grow partnership value across complex customer organisations
- Excellent customer-facing skills: training, coaching, executive-level discussion management, conflict resolution, and the ability to creatively explain and present complex concepts in an easy-to-understand manner
- Comfort working cross-functionally with colleagues across multiple time zones
- Strong written and verbal communication skills as well as business and technical acumen
- Business fluency in French

Bonus Signal

- Familiarity with marketplace or platform enforcement programmes (e.g., Amazon Brand Registry and similar)
- Experience working with enterprise customers or in a high-growth startup environment

## Why Become a MarqVisioner

- Holiday to take the time you need, when you need it, plus UK bank holidays
- Hybrid work model designed for focus and flexibility
- Equity in every offer, because you should own a piece of what you're building
- Private medical and dental insurance, plus parental leave to support your life outside of work
- Workplace pension scheme with employer contribution to help you save for the future

Protect what's original. Scale what's possible. At MarqVision, we believe real growth comes with attracting the brightest minds, motivating them to succeed in their position, and ensuring plenty of fun along the way. If you think this position is for you, apply now.

## Equal Opportunity

MarqVision is an equal opportunities employer and encourages applicants of all backgrounds to apply. We welcome applications regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We are committed to building a diverse and inclusive workforce that reflects the customers and communities we serve.

If you need any reasonable adjustments during the application or interview process, please let us know and we'll be happy to support you.

## About MarqVision

## Company Overview
- **One-liner**: MarqVision provides an AI-powered brand protection platform that detects and removes counterfeits, unauthorized sales, piracy, and impersonation across e-commerce, social media, and emerging digital channels.
- **Entity Type**: Private (Series B; total funding $92.33M per CB Insights, $90M+ per company website)
- **Headquarters**: Los Angeles, California, United States (also offices in San Francisco, New York, Paris, Shanghai, Tokyo, Seoul)
- **Founded**: 2020
- **Founders**: Not publicly available (founded by Harvard Law graduates)

## Core Business
- **Primary industry**: Brand Protection / Intellectual Property (IP) Enforcement / Digital Risk Protection
- **Target customers**: B2B – brands, content creators, IP owners, enterprises across luxury goods, consumer electronics, software, media, and more
- **Mission or purpose**: “To protect and build a future shaped by original ideas, innovations, and creativity.” The company believes in democratizing brand protection expertise and AI technology to support inventors, developers, and artists.

## Products & Services
- **Marq AI (Brand Protection)**: AI-powered detection and automated takedown of counterfeit listings, fake accounts, scam domains, and impersonation websites across 10M+ sellers and multiple platforms. Features 15-minute detection-to-enforcement, 99%+ accuracy, and 24/7 monitoring.
- **MarqCommerce (Price Control)**: Monitors unauthorized sales and pricing violations, surfaces hidden resellers, and helps brands protect channel integrity and margins.
- **MarqFolio (Trademark Filing)**: Centralized platform to manage and track trademark applications in real time with a refund guarantee.
- **MARQ Law (Litigation Support)**: Anti-counterfeiting litigation services with an expert team based in China (hailing from LVMH, Cisco, Ford, etc.) and partner law firms. Has seized over $1M worth of counterfeits and conducted offline raids in Shenzhen, Guangdong, Yiwu.
- **Content Protection**: Automated enforcement against piracy, cheats, and private servers on digital platforms.
- **Impersonation Protection**: Rapid takedown of fake accounts and scam websites (50% faster than traditional solutions).

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding of $92.33M (Series B, raised $48M in last round ~Sep 2025 per CB Insights) or $90M+ per company website
- **Notable Investors/Partners**: Y Combinator, Peak XV (formerly Sequoia Capital India), HSG (formerly Sequoia Capital China), Salesforce Ventures, Altos Ventures, DST Global Partners, Softbank
- **Growth Signals**: 
  - Named to Inc. 5000 Fastest Growing Companies in 2025
  - Received LVMH Innovation Award
  - AI-driven brand threats grew more than 16x in Q1 2026 (company press release, May 2026)
  - 35+ open positions across engineering, sales, customer success, and brand protection globally
  - Offices in 6 major cities across US, Europe, and Asia

## Competitive Advantages
- **AI-first automation**: 180x faster than manual enforcement, with 99%+ accuracy and 15-minute detection-to-enforcement.
- **Global enforcement network**: Dedicated teams in China (with ex-LVMH/Cisco/Ford investigators) and partner law firms for offline raids and litigation.
- **Comprehensive coverage**: Monitors 10M+ sellers across e-commerce, social media, and emerging AI platforms.
- **Proprietary metrics**: “Saturation Rate” to measure counterfeit exposure reduction over time.
- **Proven results**: 94%+ enforcement rate, $1M+ worth of counterfeits seized, 500K+ infringing sellers enforced.

## Strategic Focus
- Continuing to expand AI capabilities for brand protection across new digital channels (e.g., AI-generated content, deepfakes).
- Growing global footprint with public sector business development (job posting indicates government focus).
- Strengthening pricing control and channel integrity offerings (MarqCommerce).
- Scaling content protection and impersonation takedowns for media and gaming companies.
- Investing in engineering talent (AI, backend, data analytics) to maintain technology lead.

## Why Work Here
- **Culture**: Fast-moving, globally distributed team with a mission-driven focus on protecting creativity and innovation. Recognized with LVMH Innovation Award and Inc. 5000 honor.
- **Work model**: Hybrid/office presence in multiple locations (Los Angeles, San Francisco, New York, Paris, Shanghai, Tokyo, Seoul). Specific remote policy not disclosed, but roles list specific cities.
- **Engineering culture**: Heavy investment in AI and automation – roles include AI Engineer, Foundation Model Engineer, Software Engineer (Backend, Web Automation), Data Analytics Engineer.
- **Growth opportunities**: Rapidly scaling company with recent Series B funding and 35+ open roles across all functions (sales, customer success, brand protection, legal, marketing, product).
- **Global exposure**: Opportunity to work with international teams and clients, with offices in key IP enforcement hubs (China, Korea, Japan, Europe, US).
- **Notable perks**: Not explicitly listed, but competitive startup environment with high-impact work and cutting-edge AI technology.

## Sources
1. [MarqVision Website](https://www.marqvision.com/)
2. [MarqVision About Page](https://www.marqvision.com/about-us)
3. [MarqVision Careers (Greenhouse)](http://job-boards.greenhouse.io/marqvision)
4. [CB Insights Company Profile](https://www.cbinsights.com/company/marqvision)
5. [MarqVision LinkedIn](https://www.linkedin.com/company/marqvision)

## Other roles at MarqVision

- [Brand Protection Analyst](https://feeny.ai/job/brand-protection-analyst-marqvision-shanghai-g1d7tvv9zrmy) — Shanghai, China
- [Senior Customer Success Manager, Korea](https://feeny.ai/job/senior-customer-success-manager-korea-marqvision-seoul-s701jp2wm10p) — Seoul, South Korea
- [Lead Security Engineering & Compliance](https://feeny.ai/job/lead-security-engineering-compliance-marqvision-seoul-bhpmqgnhdtpc) — Seoul, South Korea
- [Senior Sales Development Representative](https://feeny.ai/job/senior-sales-development-representative-marqvision-san-francisco-fd22hqfxb5wh) — San Francisco, CA
- [Customer Onboarding Specialist](https://feeny.ai/job/customer-onboarding-specialist-marqvision-seoul-rvzfkx104xeg) — Seoul, South Korea
- [Senior Product Manager, Brand Protection](https://feeny.ai/job/senior-product-manager-brand-protection-marqvision-south-korea-hf2dp7ytq2y1) — South Korea
- [Brand Protection Specialist](https://feeny.ai/job/brand-protection-specialist-marqvision-tokyo-pwm52992rg16) — Tokyo, Japan
- [Senior Account Executive](https://feeny.ai/job/senior-account-executive-marqvision-tokyo-fc8rbhs1emfy) — Tokyo, Japan
- [Senior Product Manager, Digital Risk Protection](https://feeny.ai/job/senior-product-manager-digital-risk-protection-marqvision-seoul-v6zkjq2c92nx) — Seoul, South Korea
- [Brand Protection Investigator](https://feeny.ai/job/brand-protection-investigator-marqvision-shanghai-7acbttm1qgb8) — Shanghai, China