---
title: 'Senior Customer Success Manager at Mento'
canonical: 'https://feeny.ai/job/senior-customer-success-manager-mento-united-states-snc5nhxyfqtv'
type: 'job'
last_seen: '2026-09-13'
---

# Senior Customer Success Manager at Mento

- **Company:** Mento
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-17
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.ashbyhq.com/mento/31c64bf2-93ac-4b9b-bdd4-896feccc595c

## Job description

## About Mento

Mento is on a mission to increase human potential at a global scale and make people, and companies, more successful. We believe coaching is among the most effective tools to unlock transformational growth and continuous improvement, and we believe the future of coaching is human+ai.

We're empowering employees at the fastest growing companies, with 5x user growth and 3x revenue growth in the past year. Our partners include Anthropic, Gusto, Hims & Hers, Whatnot, 1Password, Brex, Vercel, and Cox Enterprises. We are a remote first company based in the US with $9.5M raised from leading VCs and angel investors.

## About the Role

This is a senior, revenue owning role for someone who is comfortable running a book of business with little ramp. You will own a portfolio of 35 to 45 partner accounts representing $5M to $6M in ARR, our mid market to enterprise partnerships, end to end: implementation, utilization, renewal, and expansion. From day one you are the strategic point of contact for People and L&D leaders at some of the best companies in tech, accountable for retention and growth across the book.

This is not a support role and it is not a hold the line role. It is a strategic partnership role in a relational selling business. You will sit across the table from a VP of People, understand what they are accountable to internally, connect coaching outcomes to their business goals, and turn that trust into renewals and expansion. You will work directly with the VP of Customer Experience (who currently owns this book) and alongside our Account Manager, on a separate track of accounts, with real autonomy and real accountability.

We are hiring for someone we do not have to teach. If handing you $1M in ARR next week feels like a gift rather than a risk, this is your role.

## What You'll Own

- A $5M to $6M book, end to end. Roughly 35 to 45 mid market and enterprise partnerships, including some of our largest and most strategic accounts. You set the pace, you own the number, you own the outcomes.
- Renewals and expansion. You carry a quarterly revenue target. You lead renewal conversations, spot expansion signals early, build the commercial case, and close, without waiting to be told. Our historical NRR has been ~140% and this person would expect to hold or grow this number.
- The People and L&D relationship. You build durable trust with HR, People Ops, and Learning and Development buyers. You speak their language, you understand their internal pressures, and you know how to frame coaching ROI for someone who has to defend the spend to a CFO.
- High stakes partner touchpoints. You run impact reviews, executive business reviews, and hard conversations (cost pressure, a departed champion, a flat renewal) without losing the room.
- The internal advocacy loop. You represent your partners in cross functional conversations with coaching operations, product, and leadership. When something breaks in the partner or member experience, you flag it, document it, and drive it to resolution.
- The playbook you help write. We are still building. You document what you do, spot what is manual or inconsistent, and make it better. You leave things stronger than you found them.

Who We're Looking For This is a senior hire. We are looking for the rare combination of scaled CSM operator, strategic partner, and someone who genuinely understands the L&D and People buyer. All three, not two of three.

- 7+ years in customer success or account management at a B2B SaaS or tech company, with real seniority. You have owned large books end to end, carried and hit retention and expansion targets, and managed enterprise and mid market accounts through full renewal cycles. You can point to accounts you grew, not just kept.
- You know the HR, L&D, and People Ops buyer cold. This is non negotiable. You have sold to or partnered with People leaders, you understand how they think, what they are measured on, and how learning and development decisions actually get made and funded inside a company. A CSM background without this is not a fit for this role.
- You are commercially sharp and relationally excellent, both. You treat relationships as the path to revenue, not a substitute for it, and you build trust that a buyer actually feels. You follow up, you drive the relationship, you do not wait to be chased.
- You operate like an owner in ambiguity. Early stage experience, comfortable without a complete playbook, perfect data, or a big team. You figure it out and you move.
- You believe in coaching. You do not need to be a coach, but you need real conviction about what makes coaching transformational and strong instincts for what good looks like. Coaching experience as a participant or practitioner is a plus.
- You are operationally fluent. You build systems around your accounts, you live comfortably in a CRM (HubSpot preferred), and you are as at home in a spreadsheet as you are on a renewal call.

## Why Work with Us

- We are a company dedicated to empowering professionals to live meaningful careers. That starts with our culture at Mento.
- You're very excited about being part of a team crafting novel ways for people, teams, and companies to unlock their performance, growth, and how we all work together.
- We work hard to foster a workplace built around trust, respect, collaboration, and having fun. We believe that feeling comfortable and safe at work is critical to creativity and productivity. Work life balance should be your right, not your reward. As long as you are getting your work done and being accountable to your teammates, we don't care when, where, or how you work.
- We are a highly collaborative work environment where every team member plays a critical role in building our products, shaping our culture, and growing our business. This is a unique opportunity to join an early stage, mission driven team.
- We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users. If you're passionate about helping more people feel and perform their best at work, we want to hear from you.

## Benefits

✈️ Fully remote 💰 Competitive senior level salary, variable pay, and equity 🏥 Medical, dental, vision, and a 401k plan 🌴 Unlimited vacation (we actually mean this) 💻 $500 home office stipend 👥 Access to your own Mento Coach

## About Mento

## Company Overview
- **One-liner**: Mento provides a performance coaching platform that blends one-on-one mentorship from experienced operators with certified coaching and an AI layer to accelerate leader development.
- **Entity Type**: Private (Seed stage; $7.9M total funding)
- **Headquarters**: Los Angeles, California, United States
- **Founded**: 2020
- **Founders**: Alex Marcus (Co-Founder & Co-CEO), Jamie Albers (Co-Founder & Co-CEO)

## Core Business
- **Primary industry**: Professional Training and Coaching (performance coaching)
- **Target customers**: B2B — mid-to-large companies looking to develop directors, managers, senior ICs, VPs, C-Suite, and department heads
- **Mission statement**: "To increase human potential at a global scale, making people — and companies — more successful as a result"

## Products & Services
- **Leadership Coaching**: 45-minute sessions pairing directors, managers, and senior individual contributors with executive-level coaches who have held similar roles at top companies. Focused on day-to-day leadership, management capabilities, and individual performance.
- **Executive Coaching**: 60-minute sessions for C-Suite, SVPs, VPs, and department heads with coaches who are former C-Suite executives. Focused on strategic decisions and organizational dynamics.
- **AI Coaching Layer (Moments)**: Captures structured session summaries, takeaways, and commitments so nothing is lost between sessions and members can revisit guidance before hard conversations or track patterns over time.
- **Pulse Surveys**: Track 22 specific leadership behaviors over time across individual performance, leadership skills, and manager competencies — built with I/O Psychologists and ICF coaches.
- **Peer Insights**: Gather 360-style feedback from managers, peers, and direct reports around each leader.
- **Impact Reviews**: Conducted at baseline, midpoint, and end of engagement to provide a longitudinal view of behavior change and business outcomes.

## Market Standing
- **Valuation**: Not publicly available
- **Key Metric**: $7.9M in total funding (Seed round of $6.0M on 2023-02-01 with 5 investors; Pre-Seed round of $1.9M on 2020-10-01 with 5 investors)
- **Notable Investors**: Not explicitly named in available data — the Seed round included 5 undisclosed investors and the Pre-Seed round included 5 undisclosed investors
- **Growth Signals**: Headcount grew 39% YoY to ~80 employees; operates in 6 countries (United States, United Kingdom, Canada, Germany, India, Netherlands); LinkedIn followers grew 11.9% year-over-year to 12,627; active job postings increased 550% year-over-year to 26 positions

## Competitive Advantages
- **Extremely selective coach network**: Only 0.5% of coaching applicants are accepted — every coach must complete an ICF-accredited training program with ongoing development (weekly workshops, mentor coaching, session-by-session feedback)
- **80/20 methodology**: Blends coaching (80%) with mentorship (20%) — coaches are former C-Suite executives, VPs, and directors who have actually held the roles their clients now occupy, providing direct experience alongside guided questioning
- **Outcome data**: 93% of leaders perform better after coaching, 98% say it’s worth the investment, and average coach satisfaction is 4.94/5 (based on 1,400+ survey responses across 100+ companies)
- **AI differentiation**: The Moments AI layer extends coaching impact beyond sessions into daily work, helping members revisit guidance and track behavior-change patterns — a different approach from platforms that try to emulate human coaches
- **Curated matching**: Leaders are matched by role, function, specific challenges, and working style — not just availability — with chemistry calls before final selection; utilization rate is 98% month-over-month

## Strategic Focus
- Scaling the AI layer (Moments) to accelerate behavior change and keep every session connected
- Expanding global footprint — already in 6 countries with active hiring across multiple regions
- Deepening measurement and reporting capabilities for enterprise clients (custom reports, pulse survey trends, impact reviews)
- Building out specialized coaching verticals (Engineering, Product, Design, People Ops, Legal, Finance, Policy, etc.) as reflected in open job postings

## Why Work Here
- **Culture & mission**: Focused on unlocking human potential at a global scale — combining human expertise with AI to drive real performance outcomes
- **Headcount growth**: 39% year-over-year employee growth signals a scaling organization with career mobility
- **Active hiring**: 26 open positions including Research Engineer/Research Scientist Coach, Senior PM, Forward Deployment Engineer, and multiple leadership coaching roles — job postings up 550% YoY
- **Work model**: Operating in 6 countries suggests a distributed team with HQ in Los Angeles; exact remote/hybrid policy not publicly specified but likely flexible given the geographic spread
- **Engineering leadership**: Kevin Ball serves as VP of Engineering, indicating a strong technical leadership focus
- **Talent sources**: Recent hires come from notable companies including Attentive, Minted, Flatiron Health, Tally, Mastercard, Google, Microsoft, and Zapier — suggesting a high-caliber peer group

## Sources
1. [mento.co](https://www.mento.co/)
2. [Mento Careers (Ashby)](https://jobs.ashbyhq.com/mento)
3. [Mento LinkedIn](https://www.linkedin.com/company/mentoteam)
4. [mento.co/why-mento](https://www.mento.co/why-mento)
5. [The Org — Mento](https://theorg.com/org/mento)

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